스위트, 침대(여러 개) (Two Bedroom King and Two Doubles) | 이집트산 면 시트, 고급 침구, 필로우탑 침대, 책상

소네스타 ES 스위트 덜레스 에어포트 여행 후기

3 out of 5
소네스타 ES 스위트 덜레스 에어포트
13700 Coppermine Rd, Herndon, VA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 589개" "
평점 8 - 좋아요. 1001개 이용 후기 중 208개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 83개" "
평점 4 - 별로예요. 1001개 이용 후기 중 50개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 71개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

JONGSOO

2023년 6월에 1박 숙박함
답변 제공: Michael 님, 2023년 6월 23일
Hello & thank you for taking the time to send a review. As of check-in it was our pleasure to check you in before check-in time, we had to check you into a 2 bed that was above your rate for the king but we wanted to accommodate you so you could go on with your day. We do apologize & hope to see you again if in the area.

10/10 - 훌륭해요

DO 님, Lynchburg

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
일단 숙소가 너무 깔끔했고, 부엌이 잘 되어 있었습니다. 식기세척기부터 도마, 전자렌지까지 정말 다 갖추어져 있더군요! 방 2개에 화장실 2개, 텔레비전은 각 3개로 너무 편리했습니다. 벌레도 하나도 없고 치안도 좋았습니다! 다만 워싱턴이나 시내중심으로부터 좀 멀리 있어서 차를 갖고 계신분들에게 추천입니다 !
2019년 10월에 3박 숙박함

10/10 - 훌륭해요

Sookyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

Hyo Cheol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 1박 숙박함

6/10 - 괜찮아요

Thomas 님, johnstown

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
Thank you for taking the time to express your concerns that you encountered during your stay. In our ongoing efforts to improve there is no better tool than our guest's feedback. Please feel free to try us again the next time your in the area.

10/10 - 훌륭해요

Andrea

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wirklich gutes hotel. Ein paar Minuten vom Flughafen entfernt, aber sehr ruhig. Große, saubere Anlage. Tolle Zimmer. Hatten ein Zimmer mit zwei Schlafzimmern, für drei Personen perfekt
2024년 4월에 2박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 - 좋아요

April

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was close to the metro station and the airport. The shuttle driver was very friendly. The person at reception desk was efficient but not very friendly. Maybe he was having an off night. The accommodations were very clean, spacious, and comfortable.
2024년 4월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
When a guest takes the time to write, we are especially grateful to hear that you had an enjoyable stay. At Sonesta, we strive constantly to ensure that all our guests are well taken care of, and we never tire.

8/10 - 좋아요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Staff were friendly and helpful. Rooms were very roomy but dark. Beds were super comfy and all bedlinen and towels were very clean and white. Did not have car so had to walk 10 minutes to shops/ restaurants. Felt very safe area.
2024년 4월에 2박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
We are deeply elated that we have been the hotel of your choice when you stayed this month. As always, don't hesitate to let us know if your visiting again soon. Our staff is always ready to help you with anything. Thank you and take care.

10/10 - 훌륭해요

Spencer

Very kind staff
2024년 4월에 2박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
Thank you for choosing Sonesta, we recognize that there are a lot of other hotels to choose from and we are proud to be the one you chose. We appreciate you sharing your experience as it helps other travelers to appreciate views. We look forward to welcoming you back and until then, we wish you safe travels.

10/10 - 훌륭해요

Laurilee

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property. Great amenities such as a laundry if you’re visiting for more than a week or travel light.Downside is poor breakfast option and loud noises from other rooms during the nights. Would definitely stay again despite this.
2024년 3월에 6박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
Thank you for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and glad your stay was comfortable. Thank you for your review, and We look forward to seeing you again soon.

6/10 - 괜찮아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Thin walls. We could hear people in neighboring rooms easily (pets, kids, doors).
2024년 3월에 4박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
Thank you for your review of your recent experience at our hotel. We are so sorry that you encountered less than stellar noise disruptions during your stay. Our guest's comfort is our number one priority and we have addressed your concerns with our team. Hopefully the next time your in the area, you will consider giving us another opportunity.

6/10 - 괜찮아요

Alejandra

가족 여행
El staff fue muy amable en todo momento, la suite tenía un excelente espacio, sin embargo tenía un olor raro y las sábanas también un olor extraño, el desayuno es bastante malo, con pocas opciones.
2024년 3월에 3박 숙박함
답변 제공: Ricardo Z 님, 2024년 4월 2일
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the cleanliness of the room and the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area. Ricardo ZanistanaviciusFront Office Supervisor

10/10 - 훌륭해요

Melvin

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mary was very helpful.
2024년 3월에 1박 숙박함
답변 제공: Ricardo Z 님, 2024년 4월 2일
Thank you for staying at Sonesta ES Suites Dulles and for taking the time to leave us a feedback. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon! Ricardo ZanistanaviciusFront Office Supervisor

2/10 - 너무 별로예요

Thomas

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Shuttle operation ist from 7am till 10pm. So we Had to call a taxi twice. Breakfast also starts at 7am. Inacceptable for an airport hotel.
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 26일
Thank you for taking the time to give our property a review. We are extremely sorry that we were not able to accommodate your requests. Please accept our apology and know that we will take your survey as a learned by experience to be able to accommodate the guest needs.

2/10 - 너무 별로예요

Christopher 님, Swainton

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We were assigned a room that was undergoing maintenance, so we had to trek our bags back down the stairs (no elevators) and to the car and head back to the office. They assigned another room without further hassle, but in the new room, within 5 minutes, the toilet overflowed all over the bathroom (after a number 1–no paper used). They cleaned it up pretty quickly, but we won’t be staying there again.
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 25일
Thank your for your review. We will share your comments with our staff. We are sorry to learn of the difficulties you experienced and your comments have been passed on to our management team. Rest assured we will do everything we can to improve. We very much appreciate your business and thank you for staying with us.

4/10 - 별로예요

BDiane

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was A family trip. I booked this location due to safety with kids, the size of the room and access to the metro. From the outside the property looks great. Upon arrival, we were given room 123 on the 2nd floor with no elevators. After carrying our bags upstairs, the room key would not open the door. I went back down to the front desk, four buildings away. The guy at the front desk asked me if I tried lifting the handle up and down. I reported that I had and then he asked me if I “jiggled it“. I of course had not and told him so. The desk clerk ask if I wanted to go try it or if I wanted a different room. The idea of walking back for buildings away, going up the stairs and trying to “jiggle the handle” was not appealing to me so I just asked for a new room. We were given room 1221, which was two buildings to the other side of the office building. We repacked our vehicle and went to new room also on the second floor. The door opened easily. We booked a two bedroom suite with a king and two queens. The king suite bathroom had it mold in it, the carpet felt grimy karma. There were bugs in all of the lights. Black light showed stains on the bed and couch. Not what I would expect for as much money as we paid. The front door wouldn’t latch fully and on our fifth night, there was a murder in the parking lot in front of our building. Getting extra towels or answers was impossible. Would not stay at this location again. We were very disappointed!
2024년 3월에 7박 숙박함
답변 제공: Michael 님, 2024년 3월 25일
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay is not what most of our guest have experienced. We will share your review with our entire team, so that we can continue to improve..

2/10 - 너무 별로예요

Yazan

2024년 3월에 3박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. We will ensure to share your review with our entire team, so that we can continue to improve.

8/10 - 좋아요

Ashwin

2024년 2월에 11박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted buy your comments, rating and review of our high standards. Thank you again for your review.

2/10 - 너무 별로예요

Marvin

2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
Thank you for staying with us, we sincerely apologize that we were not able to meet your expectations. This is definitely not the experience we want for any of our guests. Rest assured, we are reviewing our procedures and doing everything we can to ensure this remains an isolated incident. We look forward to welcoming you back.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well pleased
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 21일
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review.

2/10 - 너무 별로예요

Lisa

2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
Thank you for your feedback. It is regrettable that during your recent stay you experienced issues with your stay. Your comments have been shared with our team and management so to improve hopefully for your next visit if your in the area.

10/10 - 훌륭해요

Ramona

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mr. Myron at front desk was personable and was able to honor my request to upgrade my room from King to Queens. Property is close to dining options, pet friendly and was clean. I will return for another staycation.
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 18일
Wow, thank you for sharing your review, for giving us us an honest look at the guest experience in our hotel. We are very glad that you enjoyed the value and the convenient location of our hotel. We are extremely delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review.

6/10 - 괜찮아요

Jimmy

2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 4월 17일
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We will address these concerns and your feedback will help us improve for your next visit.

8/10 - 좋아요

Rachel

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was a great place for my stay in VA. We had a 2 bedroom/2 bath suite which was perfect for me, my two young kids and my parents. The breakfast offerings were a big step up from a continental breakfast! The room had plenty of space, and the area was quiet and safe. The tub in the second bathroom didn't drain well, but that was the only issue with the room and that was a minor one. Over all, I would definitely stay here again!
2024년 3월에 3박 숙박함
답변 제공: Michael 님, 2024년 3월 18일
Thank you for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience. We look forward to welcoming you back and until then, we wish you safe travels.

2/10 - 너무 별로예요

rakeyda

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room needs to be detailed cleaned. Was there from Monday to Friday room wasn’t serviced until Thursday. Had to ask front desk for towels and things and toilet paper. Both times seemed like it was a problem. We had to dump our own trash. Not mention room was very stuffy.
2024년 3월에 4박 숙박함
답변 제공: Michael 님, 2024년 3월 18일
Thank you for your review of your recent stay with us. We understand you wee unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again....

10/10 - 훌륭해요

Jila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Michael 님, 2024년 3월 18일
Thank you for choosing Sonesta. We are delighted that you enjoyed your stay and that when your back in the area you may decide to stay again at our property. Thank you again and here's to seeing you the next time in the area.

8/10 - 좋아요

Oskar Hendrik

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Very friendly employees, parking directly in front of building, quiet and safe, spacious and well furnished rooms. Very clean with the exception of the sofa bed which also was quite worn down. At the breakfast menu only disposable tableware was offered – not very sustainable. Overall a recommendation.
2024년 3월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 12일
Thank you for choosing Sonesta, We realize that there are a lot of hotel choices to choose from and we are proud to be the one you choose. We also appreciate you sharing your experience as it helps other travelers decide which hotel's the right one for them.

4/10 - 별로예요

Babak

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
This was not my first trip to Washington DC but it was my first time staying in this hotel and based on my experience I will never stay there again. PROs: Friendly staff, close to the airport, good size suites. CONs: 1- Far away from any restaurant, if you have no car, you will be in bad position finding something to eat. 2- Lobby is in one building and rooms are in different ones. 3-No covered hallway, during our stay it was raining hard and going form our suite to lobby got wet! 4-No elevator, I had to carry my heavy luggage to second floor. 5- On weekends there is no free shuttle to and from Airport till 9:00am, I have to pay for Uber both ways!
2024년 3월에 1박 숙박함
답변 제공: Teresa 님, 2024년 3월 11일
Dear Babak,Thank you for staying at Sonesta ES Suites Dulles and for taking the time to leave us a feedback. We are dismayed that we fell short of your expectations. We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

6/10 - 괜찮아요

Maryam

2024년 3월에 1박 숙박함
답변 제공: Ricardo Z 님, 2024년 4월 2일
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity. Ricardo ZanistanaviciusFront Office Supervisor

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
1 bedroom suite with kitchen , feel like a home then a hotel room
2024년 2월에 2박 숙박함
답변 제공: Michael 님, 2024년 3월 5일
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon.

10/10 - 훌륭해요

Bradley

2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 20일
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.

10/10 - 훌륭해요

Bradley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice quiet area and short drive to the airport.
2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 28일
Thank you so much for sharing your review and giving us an honest look at the guest experience in out hotel. We are glad that you enjoyed the value and convenient location of our hotel. We are delighted by your compliments and we have shared you review with the staff.

10/10 - 훌륭해요

Trudi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in, great location
2024년 2월에 2박 숙박함
답변 제공: Michael 님, 2024년 2월 28일
When a guest takes the time to write we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Sonesta, we constantly strive to ensure that all of our guests are well taken care of, and we never tire.

4/10 - 별로예요

James

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Their free airport shuttle had such limited hours that I had to pay for a car service from and to Dulles airport. The room was not great. The curtains on the front window were torn and did not close completely. While there was a soap dispenser in the shower, there was no soap at the bathroom sink.
2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 28일
Thank you for taking the time to give us your feed about stay. We are so sorry that we didn't live p to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team, so we can continue to improve.

10/10 - 훌륭해요

rodrigo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently located.
2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 28일
Our Staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

10/10 - 훌륭해요

Rancel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shuttle came from airport pretty quickly, and the check-in process was simple and straightforward. Room was much bigger than I anticipated, and the facilities were great! Room was very clean as well. After I checked out, the gentleman at the counter offered to have a shuttle ready for me as soon as possible. Pleasant experience, will definitely plan to come back some time!
2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 5일
When a guest takes the time to write, we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Sonesta we constantly strive to ensure that all our guests are well taken care of and we never tire.

10/10 - 훌륭해요

Julia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very accommodating, friendly and appeared to enjoy together 😊 We asked for a quiet location and it was. Liked being able to park in front of our unit. Good layout. Perfect for a couple when one is a night creature and the other is a morning person. It was a pleasant six days for us
2024년 2월에 6박 숙박함
답변 제공: Michael 님, 2024년 3월 5일
Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.

8/10 - 좋아요

jovan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
In a quiet neighborhood. The staff were very friendly.
2024년 2월에 3박 숙박함
답변 제공: T 님, 2024년 2월 20일
Hello Jovan,Thank you for staying at Sonesta ES Suites Dulles and for taking the time to leave us a feedback. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 - 훌륭해요

Solomon

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great area and the breakfast was lovely.
2024년 2월에 3박 숙박함
답변 제공: T 님, 2024년 2월 20일
Hi Solomon,Thank you for staying at Sonesta ES Suites Dulles and for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 - 괜찮아요

Joan

2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 21일
We are deeply elated that we were the choice you chose to stay with when you were in the area. As always, we want to Thank You for taking the time to give us a review. Our staff is always ready to assist you with you needs so please let us know if you coming back in the area and wanting to stay again with us.Thank you very much,

8/10 - 좋아요

Rasheeda

2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 21일
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay and that we have been a part of your travels. We look forward to your future travels, our staff is always ready to welcome you.

2/10 - 너무 별로예요

Maritza

2024년 2월에 1박 숙박함
답변 제공: Michael 님, 2024년 3월 21일
Thank you for your feedback about your stay. We are so sorry that we didn't live up to your expectations. Ensure we will share your review with our entire team, so that we can continue to improve.

10/10 - 훌륭해요

David

가족 여행
Very nice facility. Shower had very poor pressure. It took awhile to shower. The breakfast was cold!!! Cold eggs, cold pancakes, cold sausage. Kinda nasty. Possibly the kitchen staff could drop their cellphones a few minutes and place a Sterno under the chafing dishes.
2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 2월 2일
your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you will allow us another opportunity to welcome you as a guest upon the next visit.

8/10 - 좋아요

Jane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very helpful and polite! Restaurants are not within walking distance but, the area is safe.
2024년 1월에 6박 숙박함
답변 제공: Michael 님, 2024년 1월 29일
Thank you for taking the time to review our property. We are glad to hear that we were your choice to stay in the area. We hope that you will stay with us again when your back in the area.

10/10 - 훌륭해요

Kimberly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 1월 29일
When a guest takes time to write or review their stay, we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Sonesta, we constantly strive to ensure that all of our guests are well taken care of, and we never tire.

10/10 - 훌륭해요

Scott

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was on a layover due to an overnight flight delay. I just needed a comfortable bed and a place with a nice feeling to it, and that's what I got. The amenities were good, and the front desk clerk and the shuttle driver (the only two staff members I had occasion to interact with) were great. If I ever have a similar circumstance, I certainly will stay at this Sonesta.
2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 1월 29일
Thank you for your positive feedback about your stay at our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

8/10 - 좋아요

Juliet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay
Overall, this was a great hotel for us. The hotel is set up kind of like apartments, with two stories and multiple buildings. We stayed in a King suite that had a bedroom, closet (walk in), dressing area, bathroom/shower, kitchen, and living room (with a sleeper sofa). It was very comfortable and functional and in good shape. Parking was easy and close. Breakfast was free and adequate, but not super delicious. The only issue was the thinness of the walls and the noise we could hear from one neighbor and their barking dog. The hotel is within a mile of a metro stop and a shopping area with a number of restaurants, CVS, fast food, banks, 7-11, etc. We would stay here again.
2024년 1월에 4박 숙박함
답변 제공: Michael 님, 2024년 1월 22일
Thank your for choosing Sonesta, we recognize that there are a lot of hotel choices to choose from and we are proud to be one of your favorites. We appreciate you sharing your experience as it helps other travelers decide which hotels the right one for them. Thanks again

4/10 - 별로예요

Trisha

좋아요: 직원 및 서비스
별로예요: 청결 상태
Property is easy to get to, the staff is really nice and the breakfast was great for a "free" breakfast But My room had a rug which looks to be from the 70s and felt crusty to walk on, the heating was wonky switched to cool at 68 and heat at 69 where i got cold at 68 but then woke up sweating at 69 and every time the heat came on, the suction would make my door rattle making it feel like someone was trying to open my door. I didn't sleep well :(
2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 1월 22일
Thank you for taking the time to express your concerns encountered your recent stay with us. We are very sorry that you had such a negative experience what staying at our hotel.

10/10 - 훌륭해요

Gerald

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Michael 님, 2024년 1월 22일
Thank you for taking the time to give us your feedback about your stay. Our guest experiences are very important to us and when we fall short we take it very serious and strive to correct it. We will insure we share your review with our entire deam.

8/10 - 좋아요

sandra

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Bonne service, la chambre pour six est spacieuse et propre mais je ne recommande pas cette option car le canapé-lit est horrible, le matelas est plus fin qu'une couette et les ressorts sont sortis.
2023년 12월에 1박 숙박함
답변 제공: Michael 님, 2024년 1월 11일
Thank you for taking the time to give us your feed back about your stay. We are sorry and offer our apologies about your unsatisfactory stay. We take great pride in delivering a quality product and superior service. Your stay does not seem to be what most of our guest experienced. We will share your review with the rest of our team, so that we can continue to improve.