리셉션

햄프턴 인 워털루 아이오와 여행 후기

2.5 out of 5
햄프턴 인 워털루 아이오와
2034 La Porte Rd, Waterloo, IA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 808개 이용 후기 중 501개" "
평점 8 - 좋아요. 808개 이용 후기 중 206개" "
평점 6 - 괜찮아요. 808개 이용 후기 중 64개" "
평점 4 - 별로예요. 808개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 808개 이용 후기 중 18개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

4/10 - 별로예요

Anna

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The pool was empty and all the gym equipment was broken
2024년 3월에 2박 숙박함
답변 제공: Cherie Holdiman 님, 2024년 3월 14일
Dear Anna,We apologize for the pool closure during your stay. Maintaining guest safety is our top priority, and we took this necessary step to ensure it. We hope to see you again soon.Best regards,Cherie Holdiman

8/10 - 좋아요

Melaney

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a good in and out hotel for one quick night in town. Value was good.
2024년 2월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2024년 3월 8일
Dear Melaney,We wanted to take a moment to thank you for your excellent review of our hotel. We are thrilled to hear that you had an enjoyable experience during your stay with us.Thank you for recognizing our team's efforts to provide our guests with the highest service and hospitality. Your kind words mean a lot to us and inspire us to strive for excellence.We hope to have the pleasure of serving you again soon. Please do not hesitate to contact us with any further questions or concerns.Thank you again for your patronage and your kind words.Best regards,Cherie Holdiman

6/10 - 괜찮아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This was a clean place to stay and close to where we wanted to be. Staff was friendly! We were told it is scheduled for a make over, because we had problems with our unlocking door, weight room problems and no pool.Definitely understaffed for the weekend. We were definitely disappointed that the pool was drained. We were there for peewee wrestling and there were kids everywhere! We tried to work out and kids without parents kept coming in trying to take weights and trying to use equipment. We had kids running halls and calls in the middle of the night. I don’t blame staff for some of these problems but was not a pleasant stay.
2024년 3월에 2박 숙박함
답변 제공: Cherie Holdiman 님, 2024년 3월 8일
Dear Melissa,I hope this email finds you well. I wanted to personally thank you for choosing to stay with us at Hampton Inn during your recent visit to Waterloo. We appreciate your business.I'm sorry for the inconvenience you experienced during your stay due to the hotel's high occupancy. Our team always strives to provide the best possible experience to our guests, and we regret that we fell short of meeting your expectations this time.Please know that we value your feedback and will use it to improve our services and ensure that your next stay with us is memorable.Thank you again for staying with us at Hampton Inn, Waterloo. We look forward to welcoming you back soon.Warm regards,Cherie Holdiman

6/10 - 괜찮아요

David

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The batter for the waffles was moldy
2023년 12월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2024년 1월 23일
Dear David,We are sorry that you had a disappointing experience with our breakfast buffet. We take your feedback seriously and are working to improve the quality of our offerings. Thank you for bringing this to our attention and we hope to welcome you back soon.Sincerely,Cherie Holdiman

6/10 - 괜찮아요

Gordon

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2024년 1월 23일
Thank you for your review of your hotel stay. Your feedback is greatly appreciated and will help us improve in the future.

10/10 - 훌륭해요

Shelle

2023년 12월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 12월 31일
Hello Shelle, Thank you for the great review! Our team has been working hard to ensure guests enjoy their time spent at our hotel and I’m glad to see you had a great time. Contact us anytime and we will be happy to assist with any reservation needs. Thank you again, Shelle. Happy New Year to you!

6/10 - 괜찮아요

Gary

좋아요: 청결 상태
Basic breakfast included with little variety. Rooms clean and service ok but without much guest enthusiasm. Don’t expect much, it’s a basic hotel not much else.
답변 제공: Cherie Holdiman 님, 2024년 3월 8일
Dear Gary,Thank you for choosing to stay with us at our hotel. We appreciate your business and hope you had a comfortable and enjoyable experience during your visit.We would love you to stay with us again next time you're in the area. Our team is committed to providing the highest level of service and hospitality to all of our guests and is constantly striving to improve and perfect the guest experience.Thank you again for your patronage, and we look forward to seeing you again soon.Best regards,Cherie Holdiman

10/10 - 훌륭해요

Jen

2023년 12월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 12월 14일
Thank you for your review, we truly appreciate your high score and hope to see you again soon! Have a wonderful holiday season from us at Hampton Inn, Waterloo

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 숙박 시설 상태 및 시설
Hard to say this is a Hampton Inn...
This hotel needs to be updated badly. It is below the standards of a typical Hampton Inn. Check-in was slow because of computer issues. The room I rented specifically on Hotels.com was not available. It should not be advertised if it isn't available. Pillows were awful. Bed was comfy. Wallpaper is bubbled all over. Room is dark and carpet is gross. Definitely not the typical Hampton Inn.
2023년 12월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 12월 7일
Thank you for your review. We appreciate your feedback as we strive for that perfect experience for all our guests. I apologize for the reservation issues; if you would like to discuss the problems during your stay further, please get in touch with us anytime, and we will be happy to assist. Thank you, and have a wonderful weekend!

8/10 - 좋아요

Joe

2023년 11월에 3박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 11월 20일
Thank you for your review, Joe. We appreciate you taking time from your day to let us know how we are doing. Please don't hesitate to call us anytime; we will gladly assist. Thank you, and have a wonderful week!

4/10 - 별로예요

Joanna 님, Waukesha

2023년 11월에 4박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 12월 7일
Thank you for your review. We appreciate all feedback and strive for perfection with all our guests. I see we have missed some things with your most recent stay. If you would like to contact us to discuss this, please get in touch with us anytime and we will be happy to assist, as we aim to have all our guests leave our hotel on a good note. Thank you again for your time, and have a wonderful day, Joanna

10/10 - 훌륭해요

Katherine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staff was so accommodating!
2023년 11월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 11월 6일
Thank you for your review. We appreciate your feedback and are thrilled to see our team ensure an exceptional stay! Next time you are in the area, call us, and we will be happy to assist with any reservation needs you may need. Have a wonderful week, Katherine, and thank you again!

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff all very kind and helpful.
2023년 11월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 11월 4일
Thank you for your review, we truly appreciate your kind words and thrilled to see our staff take such great care of you. Contact us anytime you are in the area and we will be happy to assist with another great stay! Have a wonderful weekend, Katherine, and thank you again.

6/10 - 괜찮아요

Jean 님, Richfield

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Seemed rundown. Staff was having issues with the registration system. Lobby and rooms smelled musty. There was a drywall seam coming apart in the ceiling of our room.
2023년 9월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 10월 3일
Thank you for your survey, we appreciate you and thank you for your time. I apologize for the issues in your room, and we will have our maintenance department take care of this immediately. We always strive for perfection and hope that you will give us another chance in the future. Call us anytime for any assistance and we will be glad to help. Thank you again Jean, and have a wonderful week!

8/10 - 좋아요

deborah

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was great. The pool was clean. Our room was clearn as well. We were in Room 102. The shower/bathtub faucet handle did not work well. We had to push it in to get it to turn on which made it very difficult to also turn off. The staff was wonderful especially Monica who made cookies and offered them to us in the evening. She didn't mind our dad's teasing either. We also appreciated the breakfast staff who offered to refill our coffee cups.
2023년 9월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 9월 25일
Thank you for your review, we appreciate the feedback and are thrilled to hear about all the special touches our staff does to ensure a great stay! I will make sure the shower handle in this room is taken care of right away and apologize for any inconvenience this may have caused. We hope that next time you are in the Waterloo area you stop back in for another great stay! Thank you for the team member recognition, Deborah, we appreciate you as a guest and wish you safe travels. Have a wonderful week!

10/10 - 훌륭해요

Maureen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great.
2023년 9월에 3박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 9월 24일
Thank you for your review, we appreciate you as a guest and hope that you will visit us again! Have a wonderful day Maureen!

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had issues with telephone not working properly and bathroom light malfunctioning the final day. Notified desk who was willing to change room but did have an available handicapped
2023년 9월에 2박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 9월 21일
Thank you for your review. We appreciate your feedback, as we are always looking for new ways to grow our team. I apologize for any inconvenience that may have occurred with the phone not working correctly. We will make sure our maintenance staff gets this taken care of immediately. We hope to see you again for any future stays you may need in the area. Thank you, Patricia, and have a wonderful weekend!

10/10 - 훌륭해요

Wendy 님, Grinnell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 9월 22일
Thank you for your great review! We appreciate the high score as our staff work hard to ensure our guests enjoy their time at the Hampton Inn, Waterloo. We hope you will chose us next time you are in the area. Have a wonderful weekend Wendy!

10/10 - 훌륭해요

Gina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 9월 20일
Thank you for your review, we truly appreciate you taking the time to let us know how your stay went with us. We hope that you will visit us again next time you are in the area. Please contact us anytime and we will be happy to assist! Have a wonderful day, and thank you again, Gina.

6/10 - 괜찮아요

Kevin

좋아요: 직원 및 서비스, 객실의 편안함
Meh
Will probably look elsewhere nextime.
2023년 9월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 9월 19일
Thank you for your review, Kevin. I am sorry we didn't hit the mark of perfection with your stay. I want to reach out and see if there are any changes that we can make to ensure that your next stay is a fantastic experience. Don't hesitate to get in touch with us anytime, and we will be happy to assist! Thank you again, Kevin, and have a wonderful week.

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and the room were nice. I would liked to have a printed TV guide - scrolling is tedious - but that seems to be trend at many places though.
2023년 9월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 9월 18일
Thank you for the great review! I will let our staff know how wonderful they do. We always strive for that perfect stay, and we hope to see you again for any future stays in the area. Have a wonderful week, Kenneth

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great stay with family, all there for a birthday party.
2023년 8월에 2박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 8월 21일
Thank you for your review. We truly appreciate the perfect score. Our team has been working hard, and it shows. We hope you and your family will stop by for hotel needs whenever you are in the area. Have a wonderful week, Mechelle!

8/10 - 좋아요

kenneth john

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 8월 20일
Thank you for your review. We appreciate the feedback and hope to see you again soon. Have a wonderful day, and safe travels to you!

8/10 - 좋아요

Victor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 8월 20일
Thank you for your review, we hope to see you again next time you are visiting the area! Take care and safe travels to you!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 8월 16일
Thank you for your review, we appreciate all feedback and hope to see you again. Have a wonderful day!

10/10 - 훌륭해요

Meryl

2023년 8월에 2박 숙박함
답변 제공: Cherie 님, 2023년 8월 13일
Thank you for your review, Meryl. We are thrilled you enjoyed your time with us and truly appreciate your high marks. Thank you for choosing the Hampton Inn, Waterloo. We hope to see you again soon Meryl, have a wonderful weekend!

2/10 - 너무 별로예요

Jennifer

2023년 7월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 9월 19일
Thank you for your review. I apologize for any issues that occurred during your stay. We hope that you can give us another chance to make it right! Please get in touch with us anytime, and we will be happy to assist.

8/10 - 좋아요

Haven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bathroom could use an update on caulking in the shower area, but everything else is fine.
2023년 7월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 7월 21일
Thank you for your review we apreciate your feedback. I apologize for the issues that occurred with the shower in your room during your stay. I will get our maintenance crew on that immediately. We hope that you enjoyed the rest of your stay and we welcome you to our facility anytime! Have a wonderful weekend Haven!

10/10 - 훌륭해요

Kathy

2023년 7월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 7월 19일
Thank you for your review Kathy, we appreciate your response. Call us anytime with any reservation needs and we will be happy to assist!

10/10 - 훌륭해요

Tim

연인과의 여행
Pool was out of service.
2023년 7월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 7월 19일
Thank you for your review Tim, we appreciate you taking the time to let us know how we are doing. I apologize for our pool being down for maintenance and want you to know we are working hard to get everything back to working order. We hope that next time you are in the area you will still book with us. Call us anytime and we will be happy to help. Thank you again Tim and we hope to see you soon!

10/10 - 훌륭해요

Haley

2023년 7월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 7월 19일
Thank you for your review, we appreciate the feedback! Anytime you are in the area we would love to host you for another stay. Have a wonderful week Haley and thank you again.

10/10 - 훌륭해요

Ray

2023년 7월에 3박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 7월 17일
Thank you for your review Ray, we really appreciate the perfect score and hope to see you again soon here at the Hampton Inn, Waterloo.

10/10 - 훌륭해요

KATHRYN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 7월 12일
Thank you for the 10/10 score, Kathryn! We truly appreciate our guests and welcome you anytime. We hope to see you again for future reservations. Thank you again from us at the Hampton Inn, Waterloo.

6/10 - 괜찮아요

Heather

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 7월 11일
Thank you for your review, Heather. We appreciate your feedback on your most recent stay with us. I see we may have missed the mark somewhere with your stay, and I wanted to ask if there is anything I can assist to ensure your next stay is a great one.We are looking forward to welcoming you to our facility again. Thank you again, Heather, and have a great week!

10/10 - 훌륭해요

Sandra

2023년 7월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 7월 10일
Thank you for your review Sandra, we truly appreciate the perfect score. We would love to host any future stays, contact us anytime and we will be happy to assist. Thank you again and have a wonderful week!

10/10 - 훌륭해요

Todd

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Solid
Friendly staff, clean rooms, shower had good water pressure - and a spot to charge our vehicle!
2023년 6월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 7월 3일
Thank you for your survey. We appreciate feedback and strive to ensure every guest enjoys their time with us at the Hampton Inn. We welcome you to come back anytime! Call us if you need help booking your next reservation, and have a fantastic week!

6/10 - 괜찮아요

Nancy

가족 여행
별로예요: 숙박 시설 상태 및 시설
Outdated and understaffed. Very mediocre except for the breakfast. The breakfast was good.
2023년 6월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 6월 28일
Thank you for your survey response, Nancy. We appreciate all feedback and value you taking the time to let us know how we are doing. Our hotel is soon undergoing a complete renovation, and we couldn't be more excited. We hope you still enjoyed your time here and hope that you will return for future stays. I will let the breakfast crew know that they are doing a great job! Again, thank you for staying with us, and we hope to see you again.

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When the pool was out of working order, the attendant helped with getting a discount on our rooms through Expedia.
2023년 6월에 2박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 6월 28일
We are always happy to help Linda! Thank you so much for the excellent review. We genuinely appreciate it. Call us anytime for any assistance with any future stays, and we hope to see you again soon.

10/10 - 훌륭해요

Lori

2023년 6월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 7월 17일
Thank you for your survey response. We appreciate you taking the time to give us feedback on your most recent stay with us. Call us anytime for any assistance with future reservations; we will be happy to assist. Thank you again, Lori, and have a wonderful week!

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice downtown hotel. Great location. Transportation and parking great because of valet service.
2023년 6월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 6월 26일
Thank you Peter!

6/10 - 괜찮아요

Paul

좋아요: 객실의 편안함
별로예요: 직원 및 서비스
2023년 6월에 2박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 6월 19일
Thank you for your survey response, Paul. We may have missed the mark during your recent stay, and I invite you to contact me if you would like to discuss further any issues that may have occurred during your stay. We continuously work with our staff to get that perfect stay for every guest. Your opinion matters to us! Thank you again, Paul, and have a wonderful week!

6/10 - 괜찮아요

Cheyenne

좋아요: 청결 상태
2023년 6월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 6월 12일
Thank you, Cheyenne, for taking the time to rate your stay at the Hampton Inn. We appreciate your input and always looking for ways to improve. Please get in touch with me if you have any more suggestions on what we can do to get that perfect stay. I will be happy to help! We hope to see you again, and have a wonderful week!

8/10 - 좋아요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The room was a good size (we got one with couch, kitchenette and two beds). Tv was good. Front desk struggled to find our check in info. Expedia and hotel showed a pool was available but it was drained. Pull out couch had dirty sheets still on it. Breakfast was good. Wouldn’t stay at this location again though.
2023년 6월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 6월 5일
Good morning Amanda, Thank you for your survey. We appreciate all your feedback and will look into all issues noted. We apologize for the inconvenience of our pool being down and want you to know that we are working on getting it operational asap. If you would like to contact me to discuss your stay further, please give me a call, and I will be happy to assist!

10/10 - 훌륭해요

Tammy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In town for a band gig
In the area for my husband's band to play and needed a hotel. Close to tge venue. Carol at front desk friendly and professional, nice room for the price.
2023년 6월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 6월 5일
Thank you, Tammy!We think Carol is pretty fantastic too. We will let her know how she is doing. We welcome you and your family to the Hampton Inn anytime. Thank you again for the team member recognition. I hope you have a wonderful week, and take care!

10/10 - 훌륭해요

VICKIE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet, easy to navigate to/from; friendly and helpful staff
2023년 6월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 6월 3일
Thank you for your great review, Vickie! We truly appreciate you and hope to see you again for future stays. Have a wonderful weekend, and enjoy the beautiful weather.

6/10 - 괜찮아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms were clean. The pool was closed; bathtub knob ready to fall off; seems as if maintenance is not being done. Wouldn't recommend for others to stay here.
2023년 5월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 5월 28일
Thank you, Daniel, We appreciate your feedback and want you to know we will address all issues to the correct department. We are constantly working on improving our guest's experience at the Hampton Inn and would love to see you again! If you need help booking your next stay, call us, and we will be happy to assist.Thank you again, DanielHave a great weekend!

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had been traveling for two days and had checked out of our last hotel, got to this property around 9:30, went in and asked if there was anyway we could check in earlier and the sweet woman at the front desk let us. It was such a kind thing to do for us. She was so lovely and we appreciated her. We were so thankful and blessed to be able to check in early. Thank you so much to the front desk woman(did not remember her name). The hotel was so nice, clean and breakfast was great. Thank you Hampton Inns.
2023년 5월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 5월 23일
Gary,Thank you for your survey response. We are so glad to hear we could accommodate your stay so well! We aim to have every guest leave with a smile and know they are important to us. We hope to see you again. Please feel free to contact us anytime you need for your future reservations. Again, we hope to see you again soon!Thank you again, and have a wonderful weekend!Sincerely, Cherie Holdiman

10/10 - 훌륭해요

Lynne

2023년 5월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 6월 3일
Thank you, Lynne! We appreciate your review and hope to see you again for future stays. Have a wonderful day!

10/10 - 훌륭해요

Lori R

2023년 5월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 5월 28일
Thank you!

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good shape but very dated. Looks like nothing has changed since the late 80’s.
2023년 5월에 1박 숙박함
답변 제공: Cherie Holdiman 님, 2023년 5월 8일
Thank you, DavidI am so glad you enjoyed your stay at our property. We understand many options are out there, and we are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our customers love. We hope to have the opportunity to welcome you again and make your future stays five stars.Have a wonderful day and call us anytime you need.We will gladly assist you with your next stay here in Waterloo.