Dear Valued guests, Trust you are well. Our sincerely apology about the matter. The confusion was, you made the payment through to our bank but not on Expedia yet you advised that payment was made via Expedia. And you struggle to get the POP. We are truly sorry for the inconvenience. Kind regards,

Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you had a great stay. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us I would like to apologise for the inconvenience that was caused to you during your stay, please know that the relevant management team has been informed to further investigate the matter mentioned. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you had a great stay. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you had a great stay with us. We will most definitely congratulate the STAFF for their great service delivered We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you have enjoyed your stay with us. We hope to have the privilege to welcome you back to the hotel very soon Kind regards Sonelle Potgieter

Dear Monique. Thank you for taking the time to rate the Fortis Hotel Malaga on expedia.com We hope to have the privilege in welcoming you back to the hotel soon. Kind Regards, Veeshanee Chetty Marketing Coordinator.

Dear Richard. Thank you for taking the time to rate the Fortis Hotel Malaga on expedia.com We are delighted that you have enjoyed your stay with us and hope to have the privilege in welcoming you back to the hotel soon. Kind Regards, Veeshanee Chetty. Marketing Coordinator

Dear Valued Guest. Thank you for taking the time to rate the Fortis Hotel Malaga after your recent stay with us. We hope to have the privilege in welcoming you back to the hotel soon. Kind Regards, Marketing Co-ordinator Veeshanee Chetty.

Dear Valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you, we are delighted that you have enjoyed your stay. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

Dear Valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us. It was a pleasure to accommodate you and we are delighted that you have enjoyed your stay. We hope to have the privilege of welcoming you back to the hotel very soon. Kind regards Sonelle Potgieter Marketing Co-ordinator

Dear Gail Thank you for taking the time to review the Fortis Hotel Malaga after your recent stay with us It was a pleasure to accommodate you, please know that we will most definitely congratulate the STAFF for their friendly and attentiveness. Thank you for your additional feedback, I will discuss this with management to further investigate We looking forward to welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

Dear Keren Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted to hear that you have enjoyed your stay. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

Dear Valued GUEST Thank you for rating the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

Dear Chris Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us I would like to apologise for the inconvenience regarding the bar fridge. Please inform the hotel prior to arrival and we will try our best to assist you. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

Daer CHRISTOPHE Thank you for your review on Fortis Hotel Malaga after your recent stay with us We are pleased that you have enjoyed your stay with us and we hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after you recent stay with us It was a pleasure to accommodate you and we hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Manager

Dear Daan Thank you for taking the time to rate the hotel on Expedia after your recent stay with us at Fortis Hotel Malaga. I am delighted to hear that the STAFF was so friendly and efficient. Your commendations of the STAFF are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Fortis Hotel Malaga again soon. Kind regards Sonelle Potgieter Marketing Manager

Dear VALUED GUEST Thank you for taking the time to rate the hotel on Expedia after your recent stay at the Fortis Hotel Malaga. Thank you for the compliments received regarding the rooms and the area. I wish to assure you that your feedback about the restaurant service that you have experienced at the hotel is viewed in a serious light. Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Fortis Hotel Malaga is proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings. Should you require any further assistance from our side in the future, please do not hesitate to contact the hotel direct. Kind regards Sonelle Potgieter Marketing Manager

Dear CROSBY Thank you for taking the time to rate Fortis Hotel Malaga after your recent stay with us. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you have experienced. Your feedback regarding the water flow in the bathroom by no means reflects the high standard of quality and service that Fortis Hotel Malaga is proud to offer. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. Your interest and concern are much appreciated, and we hope to have the privilege of welcoming you back to Fortis Hotel Malaga soon. Kind regards Sonelle Potgieter Marketing Manager

Good day Chrisf13 Thank you so much for taking the time to rate Fortis Hotel Malaga on Expedia after your recent stay with us. I am delighted to hear that you had a wonderful stay at the hotel and that you enjoyed the comfort of the large rooms and the beds. Please note that I will congratulate the STAFF for doing an excellent job by providing great service. We looking forward to welcome you back to Fortis Hotel Malaga very soon. Kind regards Sonelle Potgieter Marketing Manager

Dear Marinda Thank you for taking the time to rate Fortis Hotel Malaga on Expedia after your recent stay at the hotel. I am delighted to hear that you had a wonderful stay and that the STAFF was so friendly and efficient with the service. Your commendations of the garden and the room you stayed in as well as the overall hotel service are highly valued, and I wish to assure you that we have congratulated the STAFF for doing such an outstanding job! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you back to Fortis Hotel Malaga soon. Kind regards Sonelle Potgieter Marketing Manager