외관

홀리데이 인 익스프레스 호텔 & 스위트 에니스, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 391개 이용 후기 중 178개" "
평점 8 - 좋아요. 391개 이용 후기 중 80개" "
평점 6 - 괜찮아요. 391개 이용 후기 중 46개" "
평점 4 - 별로예요. 391개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 391개 이용 후기 중 54개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Alex

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was excellent breakfast was very good and the rooms were very clean.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Adella

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

jerry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, staff was very friendly and hotel very clean
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yes
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Eugenio

가족 여행
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent overall
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice variety of breakfast. Quiet and clean.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Thierry 님, Bastrop

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay! Helpful staff, clean room, always accommodating.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: GM 님, 2023년 10월 25일
Thank you for taking the time to rate your stay. Your feedback is very important to us.

6/10 - 괜찮아요

Valentin

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 25일
Thank you for taking the time to score your stay. Thank you for choosing the Holiday Inn Express Ennis.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a handicapped room, it was at the very end of hallway, far from reception, not good for someone w crutches
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 25일
I am sorry to hear the room was a distance for you. We do have rooms on higher floors closer to the elevator if you ever find yourself in need. Thank you for taking the time to give us feedback on your stay.

8/10 - 좋아요

Jay

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Missing Remote for TV
Stay was pleasant. Missing remote in our room. Requested one, but it never came. Went to front desk and was told that the person that was to bring it to me had left.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 25일
I am sorry to hear that we missed our mark with you and did not correct that issue for you while you were here. We have gone over this issue in training so that we can better learn to serve you. Thank you for your feedback.

4/10 - 별로예요

Barbara

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Advertising of indoor pool and there was not one we could use. Front desk said it was under construction
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 25일
I am sorry you did not get to use our pool. We have it open and operational now and we hope if you're ever in our area again you stop by and visit us again.

10/10 - 훌륭해요

Inocencio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and clean
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Larry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We live local and our a/c went out in this crazy 100 degree heat wave that won’t end. Staying here was nice, surprisingly quiet, clean and no complaints. Bed and pillows awesome!
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 16일
Thank you for sharing your stay story with us. We love providing that wonderful home away from home feel when you walk through our doors. Thanks again for taking the time to let us know how much you enjoyed your stay.

8/10 - 좋아요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a restful, peaceful time.
답변 제공: GM 님, 2023년 8월 8일
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

4/10 - 별로예요

renee

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was clean. However, pool was broken. In the room the iron did not work nor did the in room phone. Staff was hard to find when needed in the evening.
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 7일
Cleanliness is very important here at the Holiday Inn we strive for a perfect, clean room. I am sorry we missed our customer service mark during your stay. We will use your feedback to help ensure better guest services.

10/10 - 훌륭해요

Heidi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet, Comfortable, Clean
Perfect choice for our family! Right by interstate, but magically quiet. Great hot breakfast with plenty of options. Friendly, efficient staff.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 2일
We are so glad you enjoyed your stay here and I love that you mentioned how quiet we are here. I do know that highway noise can be pretty loud when you're traveling and we worked very hard when building to ensure the noise levels are low throughout our property. Our staff would like to thank you for taking the time to let us know what you enjoyed about your stay. WE look forward to serving you again soon.

10/10 - 훌륭해요

Michael

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 2일
Your feedback is valuable to us and we appreciate you taking the time to review your stay.

2/10 - 너무 별로예요

Lorenzo

2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 16일
We are sorry we didn't meet your standards during your stay. It is our ultimate goal to provide a clean and welcome stay when staying with us.

10/10 - 훌륭해요

Sandra

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Elevator was down but they called me to let me know and helped make a room change that fit my family needs. The pool was not open.
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 2일
We do our very best to ensure guest arrival process is seamless and met with no mistakes or surprises. I am glad this call helped get you the room you would require for your stay. We have removed our pool as an amenity while we go through the complete renovation. We hope to open it for Labor Day weekend. Please visit us if ever you're in our area again.

10/10 - 훌륭해요

Tyler

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 16일
Thank you for taking the time to rate your stay with us. We always appreciate our guest feedback.

10/10 - 훌륭해요

Teresa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 18일
Thank you for taking the time to rate your stay with us. We value your time and feedback and look forward to your next visit.

10/10 - 훌륭해요

RAMONA 님, Rosebud

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 2일
Thank you for taking the time to rate your stay.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We truly enjoyed our overnight stay at this property. We stay at this property when in Ennis and area always happy with our experience there.
2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 18일
We love hearing from our return guests. Thank you for your loyalty and staying with us through our renovation process. I am truly thankful for you and appreciate you taking the time to tell us about your stay. We look forward to your next stay here with us at the HIE Ennis.

10/10 - 훌륭해요

Charles 님, Lake Charles

2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 18일
Thank you for rating your stay with us here at the HIE Ennis.

8/10 - 좋아요

Veronica

2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 25일
Thank you for taking the time to rate your stay with us. Guest feedback helps our staff to continue improvement throughout our facility.

10/10 - 훌륭해요

Patricia

2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 18일
Your valued feedback is appreciated. Thank you for taking the time to rate your stay.

4/10 - 별로예요

Michael

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property pool has been nonfunctional for sometime apparently. Room smelled like mildew. Bed was lumpy.
2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 25일
We do miss our pool and we do hope to have it up and running again my mid July. We do apologize it was down during your stay. Thank you for providing feedback about your stay. Your review will help us to continue to improve throughout our hotel.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay, only had problem with A/C. Was not able to change tge settings. Advised the front desk of issue. Great breakfast, but no fruit.
2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 11일
I would like to apologize to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I will make sure that we do offer enough fruit so that all of our guest are able to enjoy throughout breakfast.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 11일
Thank you for staying with us here at the Holiday Inn Express Ennis. We appreciate you taking time to rate your stay.

10/10 - 훌륭해요

Jerry

2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 20일
Thank you for taking the time to rate your stay. We hope to see you on your next visit to our area.

10/10 - 훌륭해요

Roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beds were super comfortable and the staff was excellent.
2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 11일
We love our all new pillow top SERTA Hospitality mattresses. Specifically designed for that great nights sleep. It makes getting up such a struggle and I am so glad you enjoyed them. We added them during our whole building renovations. I am pleased that our friendly staff was memorable to you as well. WE all enjoy providing excellent service throughout your stay with us. We hope to see you again soon.

10/10 - 훌륭해요

Daneya

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 11일
Thank you for taking the time to rate your stay with us at the Holiday Inn Express Ennis.

2/10 - 너무 별로예요

Ashley

가족 여행
별로예요: 직원 및 서비스
2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 11일
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 - 좋아요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Get the pool fixed.
The ladies at check in were very sweet. They made check in pleasant & fast. One that was training & one that was the trainer. However, I’m leaving a review because of the hot tub / pool. We stayed here a year ago and the pool & hot tub were closed down. Now, a year later they were “up & running” but the water was so cold that your body literally hurt after being in there for a short time. The paint was peeling off the stairs and what had been peeled up was laying all over the place. The hot tub itself didn’t even turn on. I’m only leaving a review because one year later it’s still not fixed & the entire reason we pick this hotel over others in the area was because it had an indoor pool & there was bad weather forecasted. It wasn’t even worth to additional cost.
2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 5월 8일
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express ENNIS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We did make the decision to open the pool after a tech came out and assured us that we were back in working order. I am sorry that was not the case. After a very long renovation process we are ready to have our guest be able to enjoy the pool again. After this review of your stay we will take it back down to ensure there is not further issues. I apologize that after giving us that second chance we still missed our mark.

4/10 - 별로예요

Cathryn

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked specifically because of the indoor pool and hot tub for our sons birthday. When we checked in, we were not told it was closed and when we went to get in the pool, there was a sign on the door. When we asked the clerk, she said “yeah, sorry”…so disappointing.
2023년 4월에 1박 숙박함
답변 제공: GM 님, 2023년 5월 8일
We understand that not having our pool has been a huge let down for every one of our guests. We are working very hard so that we have a suitable pool for opening. We had issues on our soft open and we did have to close it again. I have removed the pool from property details so that we can avoid any further let downs. I am sorry we missed our mark on your stay.

10/10 - 훌륭해요

Cristina

2023년 4월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 11일
Thank you for taking the time to rate your stay.

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Trip to Texas
It was nice, but they didn't give us a room on the top floor as I had hoped. Again I know its about availability but due to that we had people running around above us til 11:30 first night. It got better the next 2 nights. It was comfortable for the most part.
2023년 4월에 3박 숙박함
답변 제공: GM 님, 2023년 4월 21일
I am sorry that we were not able to accommodate your top floor request. We strive to make your stay as comfortable as possible and I apologize for missing that mark with you. We can always look at available room types if changing would be an option just to keep you on the top floor. Whenever you are in our area again please give us the opportunity to make your next stay comfortable and quiet.

10/10 - 훌륭해요

Tara

2023년 4월에 2박 숙박함
답변 제공: GM 님, 2023년 4월 21일
We appreciate you taking the time to rate your stay.

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: GM 님, 2023년 4월 21일
Thank you for taking time to rate your stay. Guest feedback is necessary in our constant improvements throughout our facility.

8/10 - 좋아요

HAROLD

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We were disappointed that the pool and hot tub are closed, and didn't know that before booking. Other than that it all seems fine. Haven't been to breakfast yet so can't comment, but I'm sure it will be fine as well.
2023년 4월에 1박 숙박함
답변 제공: GM 님, 2023년 4월 21일
We are so sorry that our pool was not ready for your stay. We are working hard to get that open for all guest to enjoy. We do hope if you are ever in our area again you will stay with us again.

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 3월에 1박 숙박함
답변 제공: GM 님, 2023년 4월 21일
Thank you for rating your recent stay with us.

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: GM 님, 2023년 3월 17일
Thank you for staying with us and thanks for taking time from your busy day to rate your stay. We look forward to seeing you on your next visit.

6/10 - 괜찮아요

Cody

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
We were very disappointed that the pool wasn’t “operational”. That was one of the reasons we chose this hotel was so our kids could have fun in the pool and the adults could chill on the hot tub.
2023년 3월에 1박 숙박함
답변 제공: GM 님, 2023년 3월 13일
We are sorry that we did not have our pool open in time for your stay. We are working hard to get that up in time for Memorial Day Weekend in May. I know that did not help your stay and we do apologize for that. We do hope you would consider giving us another chance if you ever have to be in our area again so that you may enjoy the pool. As always thank you for taking the time to leave us your feedback.

2/10 - 너무 별로예요

Norman

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No couch or chair…half of room empty & no information given about this at checkin. Terrible desk clerk…so my wife & I left establishment
2023년 3월에 1박 숙박함
답변 제공: GM 님, 2023년 3월 10일
Thank you for your provided feedback. We are working to resolve issues you have encountered during your stay. We hope if ever in our area you would give us another stay.