2/10 - 너무 별로예요
Pedro
연인과의 여행
2024년 3월 24일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I've stayed here multiple times and the first few stays were great and the staff were amazing. This time around I had some things that were missing after checkout, I then booked one more night as it was needed. As I am at the front desk I politely let the employee know that some of my property is missing and I seen it as I walked by the laundry room in housekeeping, I told her and she got so defensive and was so rude stating that my things were the housekeepers things. I then asked to speak to a manager and she refused, she then contacted housekeeping to try and prove her point and the housekeeper informed her that those were actually not her things, the lady still in denial said that it was the other housekeepers things, and again she was told that it did not belong to anyone in housekeeping and that those items were "found" in one of the guest rooms. The lady at the front desk then slammed the door in my face and threw my belongings to me and refused to give me her name. This was really upsetting
Pedro
2024년 3월에 1박 숙박함