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랜스모어 맨션 호텔 웨리비 파크 여행 후기

5 out of 5
랜스모어 맨션 호텔 웨리비 파크
Escarpment Road, Werribee South, VIC

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 878개 이용 후기 중 444개" "
평점 8 - 좋아요. 878개 이용 후기 중 284개" "
평점 6 - 괜찮아요. 878개 이용 후기 중 96개" "
평점 4 - 별로예요. 878개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 878개 이용 후기 중 17개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not waste your time and money
Far from downtown Hard to find Unpaved road about 1 km long which makes the car wrapped with dirt Dirty floor in the room A couple of staffs working at the front desk were unkind In summary, terrible hotel relatively to expensive booking price
2018년 1월에 3박 숙박함
답변 제공: Guest Relations Mansion Hotel & Spa 님, 2018년 2월 5일
Dear Anonymous, Thank you for taking the time to share your feedback. Your experience with the Front Desk team is of great concern to us. I sincerely apologise for the service shortfalls you experienced. Please be rest assured we have taken your feedback on board and addressed with entire team. Kind regards Katie Lonard Front Office Manager

10/10 - 훌륭해요

Carolyn

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Child friendly. Polite and accommodating staff. Beautiful surroundings.
2024년 3월에 1박 숙박함
답변 제공: Frances Te'o, Front Office Manager 님, 2024년 4월 1일
Dear Carolyn,Thank you for your lovely feedback and we hope to welcome you back soon!Kind regards,

10/10 - 훌륭해요

Shannon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property, staff were polite and helpful. Great weekend away will certainly visit again.
2024년 3월에 1박 숙박함
답변 제공: Frances Te'o, Front Office Manager 님, 2024년 3월 16일
Dear Shannon,Thank you for your lovely feedback and we hope to welcome you back soon!Kind regards,

6/10 - 괜찮아요

Kylie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Positives - garden surrounds are amazing. Pool was nice and big and clean. Negatives - Bed was wayyyy too soft. Bath/shower space pretty small, knocked elbows on the glass.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Gerome

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Set in spectacular woods and parks half an hour away from Melbourne, the impressive three-level Heritage property of less than 100 rooms is reminiscent of Relais & Chateaux. Impeccable service standards and delivery.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Marcela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a beautiful building.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Emma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is magical. Forget the hustle and bustle - this is pure "almost off the grid" bliss. There's no shopping, or restaurants except what's in house. It's peaceful and quiet in a beautiful setting. I absolutely loved my stay. I look forward to the next one.
2024년 1월에 1박 숙박함

4/10 - 별로예요

Adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Pros: Beautiful grounds and surroundings Competent staff Cons: Very small, tired looking rooms Too soft beds (unless you like super soft) Limited and poor breakfast options Paper thin walls so can hear everything in the corridors It is not a 5 star hotel experience

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
Great experience, room was very comfortable, breakfast was outstanding.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Skye

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are extremely comfortable and the surroundings magnificent. The service was also excellent. Shame they don’t allow guests to access their own Netflix accounts and instead charge a fortune to watch a movie. Overall happy.
2023년 12월에 2박 숙박함

8/10 - 좋아요

Jerome

가족 여행
좋아요: 직원 및 서비스
The heritage room is quite small compared to other hotels of the same class. The garden is very nice and close to all the tourist attractions in Werribee. The cleanliness of the bathroom can be improved. Additionally there are no main lights except the side table lights, so it's a bit dark.
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

FIONA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Anita

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
really good friendly customer service and respect for privacy.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The mansion is a beautiful place to stay, the grounds to walk around on and the building it’s self makes it feel like you’re back in time. The hertiage room is incredibly tiny, but does the trick if you’re only staying for one night. The restaurant Joseph’s was amazing for dinner and breakfast, though dinner options are very limited re: costs if you’re not wanting to spend a small fortune (ours was $278 for two people with a cocktail each!) the tour was a nice tough and Shadowfax winery is a short stroll from the mansion for a wine tasting.

10/10 - 훌륭해요

Tamara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel and restaurant was booked as a 21st birthday celebration/gift. The staff made every effort to ensure that it was perfect in every way. So grateful.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Robyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best pool and best bed in the world and l have travelled far and wide. A little maintenance required around the property required, eg at the bottom of the pool pillars are rotting. Corridors needed vacuuming. But overall a beautiful relaxing stay.
2023년 10월에 2박 숙박함

2/10 - 너무 별로예요

Malcolm

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
A total rip-off. Terribly presented breakfast. When we booked they did not say it was through an agent, we changed part of the booking and could not get our money refunded. It is no good complaining about service as there is no service there. Cost us a fortune to stay there when they brag they are doing specials at the moment.
2023년 9월에 4박 숙박함

8/10 - 좋아요

Rebecca

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sharyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unique
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A wonderful stay in the park…
Wonderful mansion. Very appreciated complimentary wine tasting and mansion visit. Room with spa bathtub was very big and fitted two in the tub but didn’t have a hair dryer. The room service was meant to be till 10pm but at 9.17pm they answered that because it was winter they had already closed the kitchen and kindly made 2 toasts and an ice cream. It would have been nicer to be informed at check-in.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Fiona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Mansion Hotel is a lovely hotel in a beautiful location. The staff are very attentive and nothing is too much trouble. This is a historic property but it is beautiful and well kept. Unfortunately the lighting in our room was subpar, two small bedside lamps for a whole room. And sadly, despite being surrounded by beautiful parklands, the view out our window was of two industrial chimneys and a service yard, the lights from which shone through our blinds at night. On the plus side, the spa centre was lovely and we enjoyed our time there.
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Cheryl

좋아요: 청결 상태
Room was clean, very small
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Ernst

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
This "5 Star" hotel is more like a Motel. Very ordinary bedroom, bathroom and breakfast area.
2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Vicki

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is lovely the restaurant is too expensive but the food is really nice the stand out is the staff they are all so professional personable polite and friendly nothing is too much trouble they really make you feel at home in particular Victor at the restaurant is wonderful and treats you with such curtesy and is so efficient he is a real asset to the property
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

Ken

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Kat

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The facilities were amazing
2023년 3월에 2박 숙박함

8/10 - 좋아요

Selma 님, St Kilda East

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Anita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Herman

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Bev

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We so loved the grounds and the Weribee Mansion and Farm as well as the fact that the Park zoo and Shadowfax winery were within walking distance. It was also great having the pool and pool table!
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Karen

2023년 1월에 1박 숙박함

8/10 - 좋아요

Ainslee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice breakfast, great facilities and plenty of things to do nearby. The room was a bit small and we did notice an odd mustysmell in our room and in the snooker room.
2023년 1월에 1박 숙박함

8/10 - 좋아요

Annie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will definitely stay again
2023년 1월에 2박 숙박함

4/10 - 별로예요

Kayla

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Settled in beautiful gardens, you’ll be able to relax and enjoy some nice walks. Unfortunately half the gardens were closed as they set up for an event. The hotel, however, is completely overpriced for the experience they actually deliver. I arrived and my room was not available, so I had to wait. I was not offer my complementary wine on arrival and had to ask for it myself. The blinds in the room and cheap and don’t block out the light. Pillows and mattress were too soft. The room service was extraordinarily overpriced, with a $6 fee too, for cold fries and a dry burger. The on site cafe is like a roadside convenience store in terms of what they offer. The on site restaurant is expensive for average food. As the breakfast the staff literally sprayed bleach on my table when my food was sitting there. There were no clean towels in the pool area and the virtual assistant doesn’t reply to any of your messages. This is NOT a 5 star experience.

10/10 - 훌륭해요

Janelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing love it . Definitely will be back. Staff go out off there way to help you . And the meals were 5 stars.
2022년 12월에 1박 숙박함

8/10 - 좋아요

Andrew

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Lesley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Heritage experience
An amazing experience for a special birthday. Dinner-I loved the Pork Belly, Heritage room for the night was comfy, there is a lot to see & do, self tour of the Mansion is a must do. Complimentary breakfast was good. The only concern I had was that house keeping entered too early. If I hadn’t returned from breakfast when I did, would all our linen been gone?
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Eshan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

erin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time. E staff are fabulous - super friendly, helpful and patient. Pool and spa are beautiful. The grounds are huuuuuge. The historical mansion is definitely worth touring and is free with your stay. Easy drive to werribee plaza which is pretty big.
2022년 10월에 1박 숙박함
답변 제공: Frances Te'o, Guest Experience Manager 님, 2022년 10월 16일
Dear Erin,Thank you for your kind and thoughtful feedback and we hope to welcome you back soon!

8/10 - 좋아요

Kenneth

좋아요: 직원 및 서비스
2022년 9월에 2박 숙박함
답변 제공: Frances Te'o, Guest Experience Manager 님, 2022년 10월 16일
Dear Kenneth,Thank you for your rating and we hope to welcome you back soon!

10/10 - 훌륭해요

Caroline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful grounds, lovely building and great pool!
2022년 9월에 1박 숙박함
답변 제공: Frances Te'o, Guest Experience Manager 님, 2022년 9월 19일
Dear Caroline,Thank you for your lovely feedback and we hope to welcome you back soon!

4/10 - 별로예요

Ronald

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Judy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful time. The peacefulness of our stay was much needed. We cannot fault any part of the experience. Thank you to all staff.
2022년 7월에 1박 숙박함
답변 제공: Frances Te'o, Guest Experience Manager 님, 2022년 8월 3일
Dear Judy, Thank you for your lovely feedback and I'm so pleased you had a wonderful stay. It was a pleasure to have you with us and we look forward to welcoming you back soon.

4/10 - 별로예요

Ashley

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not worth it rooms are tiny and uncomfortable over priced for a poor quality room broken tv chipped furniture rock hard bed no bed head on the bed drive way is just dirt so car ended up filthy yet all the other roads in the park are sealed expect the hotels 🤔
2022년 7월에 1박 숙박함
답변 제공: Frances Te'o, Guest Experience Manager 님, 2022년 8월 3일
Dear Ashley, I'm sorry to see your stay was not the best. This is not what we intend for our guest experience and apologise that we fell short in making your stay experience a memorable one. The hotel will be undergoing some new and exciting changes and your feedback will be passed on to our management team. Please know your comments we dearly reflect and look to progress forward.

10/10 - 훌륭해요

Agnes

2022년 6월에 1박 숙박함
답변 제공: Frances Te'o, Guest Experience Manager 님, 2022년 6월 30일
Dear Agnes, Thank you for your rating. We greatly appreciate it and we look forward to welcoming you back soon.

10/10 - 훌륭해요

Silv

2022년 4월에 1박 숙박함
답변 제공: Frances Te'o, Guest Experience Manager 님, 2022년 5월 5일
Dear Silv, Thank you for your rating and we look forward to welcoming you back soon.

8/10 - 좋아요

Preeti

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was lovely, room was nice but VERY small for the price paid.
2022년 4월에 1박 숙박함
답변 제공: Frances Te'o, Guest Experience Manager 님, 2022년 4월 19일
Dear Preeti, Thank you for your feedback. The hotel will be undergoing some new and exciting changes and would like the opportunity to welcome you back for a more positive experience in the future.