Outdoor pool

Reviews of Swiss-Belhotel Cirebon

4 out of 5
Swiss-Belhotel Cirebon
Jalan Cipto Mangunkusumo 26, West Cirebon, West Java

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 76 reviews" "
Rating 8 - Good. 34 out of 76 reviews" "
Rating 6 - Okay. 14 out of 76 reviews" "
Rating 4 - Poor. 4 out of 76 reviews" "
Rating 2 - Terrible. 4 out of 76 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Arlan Nizar on Feb 9, 2024
Dear Peter,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, we have highlighted your rating given and we will evaluate to all staff to ensure all of our guest satisfaction are met since the arrival until departure. Once again, we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

8/10 Good

Anish

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Arlan Nizar on May 18, 2022
Dear Anish, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

2/10 Terrible

Husin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Noisy and very uncomfortable because the construction of the building does not guarantee sound proof. I happened to be placed on the floor with guests staying with the family so the children were noisy.
Stayed 1 night in Jun 2021
Response from Vera on Jun 15, 2021
Dear Husin, For the first and foremost please take my sincerest apology for the less than satisfactory experience you have had so far. We are sorry that our room did not meet your expectations. We would like to thank you for bringing our attention into this matter. It will help us to improve our room in the future. We hope that you will afford us the opportunity to regain your trust in your next stay with us. Best Regards' General Manager

8/10 Good

BRAHMANA

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Suite room
Suite room
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 3 nights in Jun 2021
Response from Vera on Jun 10, 2021
Dear Guest, We would like to thank you for your positive comment about your recent visit in our hotel. We are happy that you have enjoy your stayed with us. Hope to see you again soon. Regards'

10/10 Excellent

Hakim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of Cirebon city, very recommended.
Stayed 1 night in Jul 2018
Response from Yanstika Putri - E-Commerce Supervisor on Nov 30, 2019
Dear mr Hakim, it is such a pleasure to hear that you satisfy with your stay, we will continue to do our best to acommodate you Hope to see you again in the near time Regards,

10/10 Excellent

Dwi novia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Yan Handiana on Oct 10, 2019
Dear Ibu Dwi Novia, Warmest Greetings from Swiss-Belhotel Cirebon, Thank you for staying with us in Swiss-Belhotel Cirebon as your accommodation during your stay in Cirebon. We appreciate you for spending your time to write a review about the adorable & fabulous experience during your stay in Swiss-Belhotel Cirebon. It was our pleasure to welcome you and make your stay where a stylist for hotel business & leisure in Cirebon at all the times in our room, bed and bathroom, breakfast and hotel facilities as parking that we provide and it would be our pleasure to provide as you wish at your convenience, we guaranteed it would not happen again in the future. As we follow Swiss-Belhotel International Standard as our international brand that prioritizes comfort for guests. Myself, all Managers & staffs are also very happy to welcome & serving you that make you have met your expectations as well as our friendly staff service. Thanks for your review, appreciated and very helpful to motivate our staff in providing the best service. We look forward to seeing you again for the next visit in Cirebon at the Swiss-Belhotel Cirebon. If you have any inquiry or question fell free to contact me at +62811158887 Hospitably Yours, Yan Handiana General Manager +62811158887

8/10 Good

Kristiawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Cirebon
To have some meetings and sightseeing. We can enjoy the complete hotel facilities. Also convenient location in the city.
Stayed 1 night in Aug 2019
Response from Fourto on Aug 29, 2019
Dear Pak Kristiawan, Thank you for letting us know your experience during stay at our hotel. We had love to see you enjoy the facilities at our hotel at your recent visit. It help us to ensure product and service follow standard and also our guest when visit Cirebon. Again, Thank you so much and We hope to see you again on the next visit.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Poor breakfast quality
Stayed 1 night in Jul 2019
Response from Fourto on Jul 15, 2019
Thank you for your feedback. We will work hard to fix the issue.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2019
Response from Fourto on Jul 15, 2019
Thank you for your feedback, We really appreciate it.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is only good for shopping and the location. Other than t
Stayed 2 nights in Apr 2019
Response from Fourto on Apr 8, 2019
Dear Sir/Madam, Thank you for your feedback, We really appreciated it.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solotrip to Cirebon. Hotel is in good location, near the mall. Just opened the gym and spa. Breakfast ok, did not try other dishes from the F&B department though. Others nothing to complain about.
Stayed 1 night in Mar 2019
Response from Fourto Laoli on Mar 4, 2019
Dear Mr. Michel, Thank you for taking time to write your experience regarding our hotel on your recent visit to Cirebon. We are so happy to find that you enjoy your stay with us. We are looking forward to welcome you back on the next arrival.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Fourto Laoli on Dec 14, 2018
Dear Sir/Madam, Warm greeting from Swiss-Belhotel Cirebon... On behalf of management and staff, I would like to thank you for selecting Swiss-Belhotel Cirebon as preferred place to stay on your recent visit to Cirebon. We hope that you enjoy your staying with us. Again thank you so much and we are looking forward to welcome you back on the next visit. Best regards, Fourto Laoli Front Office Manager

6/10 Okay

Samuel, Sydney

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Convenience location but improvement needed.
Superior deluxe room does not seem give the value for its title. Upon check in, the room was not prepared for the guests to have a cool room for immediate comfort when the temperature was blasting hot outside. We had to play around and try to adjust the temperature control until we decided we needed an assistance. Hotel staff are friendly and helpful. However, a good maintenance program, proactiveness and anticipation of guests needs could be better. The 'Minibar' as they call it, is beyond what it's supposed to be. The fridge is not cold to store any drinks or foods.
Stayed 2 nights in Jul 2018
Response from Yan Handiana on Jul 28, 2018
Dear Mr. Samuel, Warmest Greetings from Swiss-Belhotel Cirebon, Thank you for staying with us in Swiss-Belhotel Cirebon as your accommodation during your business trip in Cirebon. We appreciate you for spending your time to write a review about the repetitious adorable & fabulous experience during your stay in Swiss-Belhotel Cirebon. It was our pleasure to welcome you and make your stay where a stylist for hotel business & leisure in Cirebon at all the times in our room, bed and bathroom, breakfast and hotel facilities as pool that we provide but it is our apologize for such inconvenience while your staying with us for room temperature arrangement and minibar which our intention would replace our Capex this year with proper minibar fridge as our intention to accomplish and improve it, we guaranteed it would not happen again in the future. As we follow Swiss-Belhotel International Standard as our international brand that prioritizes comfort for guests. Myself, all Manager & staff are also very happy to welcome & serving you that make you have met your expectations as well as our friendly staff service. Thanks for your review, appreciated and very helpful to motivate our staff in providing the best service. We look forward to seeing you again for the next visit in Cirebon at the Swiss-Belhotel Cirebon. If you have any inquiry or question fell free to contact me at +62811158887 Hospitably Yours, Yan Handiana General Manager +62811158887

8/10 Good

SISILIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Fourto Laoli on Mar 12, 2018
Dear Ms. sisilia, Warm greeting from Swiss-Belhotel Cirebon... On behalf of Staff and Management, we would like to thank you for your feedback and we hope that we could welcome you back and family to Swiss-Belhotel Cirebon on the visit. Best Regards, Fourto Laoli Front Office Manager

10/10 Excellent

Jio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for travel
Good location
Response from Fourto on Feb 28, 2018
Dear Mr. Jio Warm greeting from Swiss-Belhotel Cirebon... We would like to thank you for taking time to write your feedback during your stay at our hotel. We hope that you enjoy the products and services. Again, thank you so much and we look forward to welcome you back at Swiss-Belhotel Cirebon at the next coming. Best Regards, Fourto Laoli Front Office Manager

8/10 Good

Norlisan Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Fourto on Feb 23, 2018
Dear Mr. Norlisan, Thank you for your feedback, looking forward to welcome you back on the next arrival. Best Regards, Fourto Laoli Front Office Manager

10/10 Excellent

hanief

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from General Manager on Jan 3, 2018
Dear Mr. Hanief Warm greeting from Swiss-Belhotel Cirebon... Thank you for your feed back, We really appreciate it and we are looking forward to welcome you and your family back to Swiss-Belhotel Cirebon soon. Best Regards Fourto Laoli Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from General Manager on Nov 24, 2017
Dear Sir/Madam, We really appreciate for trusting Swiss-Belhotel Cirebon as your preferred place to stay. We are looking forward to welcome you on your next arrival. Best Regards Fourto Laoli Front Office Manager

8/10 Good

DENDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from General Manager on Aug 12, 2017
Dear Mr. Dendi, Thank you for staying with us. We appreciate your feedback. Best Regards Fourto Laoli Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
it's good hotel
Stayed 2 nights in Jul 2017
Response from General Manager on Aug 4, 2017
Dear Sir/Madam, Warm greeting from Swiss-Belhotel Cirebon.. On behalf of management and staff, I would like to thank you for taking time to write your feedback regarding our property. Your feedback is very important to us. We have share it to our team to ensure our product and services follow Swiss-Belhotel International standard. Again, thank you very much and we look forward to welcome you back to Swiss-Belhotel Cirebon. Best Regards Fourto Laoli Front Office Manager

8/10 Good

HarySudjoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on May 17, 2017
Dear Mr. Hary Sudjoko, Warmest Greetings from Swiss-Belhotel Cirebon, Where a stylist for hotel business & leisure in Cirebon, Thank you for choosing Swiss-Belhotel Cirebon as your accommodation during your visit in Cirebon. We are also grateful for your time taking the time to write a review about the experience during your stay in Swiss-Belhotel Cirebon. It was our pleasure to welcome you and make your comfortable staying in our room, bed, bathroom and breakfast that we provide. As we follow Swiss-Belhotel International Standard as our international brand that prioritizes comfort for guests. Our staff is also happy to welcome & serving you that make you have met your expectations as well as our friendly staff service. Thanks for your review, appreciated and very helpful to motivate our staff in providing the best service. We look forward to you next visit at the Swiss-Belhotel Cirebon. Hospitably Yours, Yan Handiana General Manager +62811158887

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel
clean hotel. strategic location

6/10 Okay

Jio, Jakarta

Liked: Cleanliness, property conditions & facilities, room comfort
Need your attention
The things that I didn't like is the reception in the morning ask "What time you will be check out" Guest limit is until 12PM and sure we will check out before 12PM. It necessary to ask.

10/10 Excellent

Martin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel connected to the mall. Parking is not a issue. Hotel provides valet parking for Rp 15000.

8/10 Good

A G Setiawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KUAN CHAU, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable convenient, good value
Friendly staff & receptionist. Connect to the shopping mall next door. Free shuttle transfer from Train station to hotel. Very good stay!
Response from General Manager on Feb 2, 2017
Dear Mr. Kuan Chau, Warmest Greetings from Swiss-Belhotel Cirebon, Where a stylist for hotel business & leisure in Cirebon, Thank you for choosing Swiss-Belhotel Cirebon as your accommodation during your visit in Cirebon. We are also grateful for your time taking the time to write a review about the experience during your stay in Swiss-Belhotel Cirebon. It was our pleasure to welcome you and make your comfortable staying in our room, bed, bathroom and breakfast that we provide. As we follow Swiss-Belhotel International Standard as our international brand that prioritizes comfort for guests. Our staff is also happy to welcome & serving you that make you have met your expectations as well as our friendly staff service. Thanks for your review, appreciated and very helpful to motivate our staff in providing the best service. We look forward to you next visit at the Swiss-Belhotel Cirebon. Hospitably Yours, Yan Handiana General Manager +62811158887

10/10 Excellent

Purna, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice play to stay n next to the mall
Response from General Manager on Feb 2, 2017
Dear Mr. Purna, Warmest Greetings from Swiss-Belhotel Cirebon, Where a stylist for hotel business & leisure in Cirebon, Thank you for choosing Swiss-Belhotel Cirebon as your accommodation during your visit in Cirebon. We are also grateful for your time taking the time to write a review about the experience during your stay in Swiss-Belhotel Cirebon. It was our pleasure to welcome you and make your comfortable staying in our room, bed, bathroom and breakfast that we provide. As we follow Swiss-Belhotel International Standard as our international brand that prioritizes comfort for guests. Our staff is also happy to welcome & serving you that make you have met your expectations as well as our friendly staff service. Thanks for your review, appreciated and very helpful to motivate our staff in providing the best service. We look forward to you next visit at the Swiss-Belhotel Cirebon. Hospitably Yours, Yan Handiana General Manager +62811158887

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel.
Nice hotel and conveniently located beside a shopping mall, but the neighbourhood is not safe.

8/10 Good

OMAR BIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable.
Enjoy it.
Response from General Manager on Jan 19, 2017
Warmest greeting from Swiss-Belhotel Cirebon. Thank you for nice review and five star for our hotel. Please contact us if you have a plan to come back to Cirebon. We are glad to welcoming you back. Best regards, Yan Handiana - General Manager

10/10 Excellent

K.S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected View
+ Great service + Cheap diner + A lot of food variety at breakfast - Parking area are quite far if you use a scooter (Cirebon streets are pretty crowded)
Response from General Manager on Jun 4, 2016
Dear, K.S "Warmest Greeting from Swiss-Belhotel Cirebon" Thank you for your trust in choosing our hotel. Thank you for the five stars you gave to us. Please do tell us whenever you visit Cirebon again next time. Best personal regards, Muhammad Jufri Sakka Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Great stay and nice staff
Response from General Manager on Jan 10, 2015
Dear valuable guest We do thank you for trusting Swiss-Belhotel Cirebon as a hotel that fulfill your accommodation need. We really appreciate the valuable feedback that you have given and we will directly share it to all associates so they can be more confidence and enhance their willingness in hospitality. We would be delight to having an opportunity to welcoming you back at Swiss-Belhotel Cirebon in the future. Warm Regards

4/10 Poor

MYEONG JUN

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Arlan Nizar on Dec 19, 2023
Dear Myeong Jun,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, we have highlighted your and we do sincerely apologise for the unpleasant experiences you may have encountered, we will evaluate to all staff to ensure all of our guest satisfaction are met since the arrival until departure. Once again, we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Excellent

Howden Axial Fans ApS

Stayed 1 night in Nov 2023
Response from Arlan Nizar on Dec 19, 2023
Dear Howden,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

6/10 Okay

MYEONG JUN

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
비지니스로 오기엔 별루
청소상태도 별루고 아침은 4일동안 메뉴가 변화가 없슴. 옆방 소음도 심함
Stayed 4 nights in Nov 2023
Response from Arlan Nizar - Asst.FOM on Nov 22, 2023
Dear Mr. Myeong Jun, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, we have highlighted your comment about our cleanliness and breakfast service and we do sincerely apologise for this unpleasant experience, we will evaluate to all staff to ensure all of our guest satisfaction are met since the arrival until departure. Once again, we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Excellent

Ko

Stayed 1 night in Nov 2023
Response from Arlan Nizar on Dec 8, 2023
Dear Ko,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Excellent

STEEL CO LTD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Arlan Nizar on Aug 3, 2023
Dear Jung Rok Seo,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

4/10 Poor

João Jacinto

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel sujo, sem manutenção e nada confortável!
Stayed 1 night in Mar 2023
Response from Arlan Nizar on Mar 21, 2023
Dear João,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, we have highlighted your comment about our room cleanliness and facilities and we do sincerely apologise for these unpleasant experiences, we will evaluate to all staff to ensure all of our guest satisfaction are met since the arrival until departure. Once again, we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

8/10 Good

Rizka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Arlan Nizar on Dec 20, 2022
Dear Rizka,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Excellent

Kook sup

Stayed 1 night in Jul 2022
Response from Arlan Nizar on Jul 18, 2022
Dear Kook sup, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Excellent

Kook sup

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Arlan Nizar on Jun 9, 2022
Dear Kook sup, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

4/10 Poor

Carsum

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Arlan Nizar on May 18, 2022
Dear Carsum, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, we do sincerely apologies for your unpleasant experience, we will evaluate to all staff to ensure all of our guest satisfaction are met since the arrival until departure. Once again we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Excellent

mitsuru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Arlan Nizar on Feb 9, 2022
Dear Mitsuru, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

10/10 Excellent

Yu Chan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
大推薦
非常讚,壞境舒適,值得再來一次
Stayed 1 night in Mar 2021
Response from Arlan Nizar on Apr 5, 2021
Dear Mrs. Yu Chan, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We thankful having your kind compliment in regards our Hotel. Once again we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok still good to stay
Stayed 1 night in Mar 2021
Response from Arlan Nizar on Mar 24, 2021
Dear Mr/Mrs, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. Once again we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

6/10 Okay

Verified traveler

Normal Room cleaning staff always knocked my room and it was noisy
Stayed 2 nights in Jul 2020
Response from Arlan Nizar on Aug 3, 2020
Dear Mr/mrs, Thank you for your feedback and taking the time to share it and also we would like to say thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon our team will highlighted your comment about our Housekeeping staff standard procedure and we will follow up to the respected department to ensure the customer satisfaction are met. Once again we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

2/10 Terrible

SuJin

Disliked: Staff & service, property conditions & facilities, room comfort
처음에 들어간 방은 4시간이 지나고 시원해지지않고 아침에 샤워하는데 뜨거운 물이 안나와서 덜덜 떨면서 샤워함 주위에 작은 몰이 있어서 편리함 체트아웃도 안했는데 청소부가 노크도 없이 방문을 함부로 열어서 깜짝 놀람
Stayed 1 night in Jan 2020
Response from Arlan Nizar on Jan 26, 2021
Dear SuJin on, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, Our team have highlighted your comment about the AC and the hot water of the shower and we will follow up to the respected department to ensure all of our guest satisfaction are met. Once again we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager

8/10 Good

Jiun Shiung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
on expedia website, we should able to amend the room type ( I changed it as lined with a time frame given) and on expedia web show "maybe" free charge for roller/extra bed, but in reality Swiss Bel hotel didn't know my amendment? a receptionist said it's fully booked and I had to pay Rp.300.000 for extra bed.
Stayed 1 night in Dec 2019