레스토랑

로저도프 매너 호텔 여행 후기

3.5 out of 5
로저도프 매너 호텔
Thorpe Lane, Badsworth, Pontefract, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 237개 이용 후기 중 136개" "
평점 8 - 좋아요. 237개 이용 후기 중 76개" "
평점 6 - 괜찮아요. 237개 이용 후기 중 17개" "
평점 4 - 별로예요. 237개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 237개 이용 후기 중 2개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Agne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Team Rogerthorpe 님, 2024년 2월 29일
Hi Agne, Thank you for rating us an excellent 10 out of 10!We really do appreciate it and we hope to see you again in the near future.

4/10 - 별로예요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Joe (Receptionist) 님, 2023년 12월 29일
Hi Steve,Thank you for taking the time to submit a rating of the Manor, we really do appreciate it.Kind regards,

10/10 - 훌륭해요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely suprise hotel
Staff were amazing and so helpful, one lady working there saw my milk abd put it in an ice bucket for me. How cool is that?
2023년 11월에 2박 숙박함
답변 제공: Team Rogerthorpe 님, 2023년 11월 30일
Hi Jeffrey, We're always happy to help!Kind regards

8/10 - 좋아요

Phil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would I go back, yes.
Well managed, breakfast excellent. Spacious room and very quiet.
2023년 11월에 2박 숙박함
답변 제공: Team Rogerthorpe 님, 2023년 11월 30일
Hi Phil, Thank you so much for your review, we really do appreciate it!Kind regards

8/10 - 좋아요

Basil

2023년 10월에 2박 숙박함
답변 제공: Joe (Head of Hospitality) 님, 2023년 11월 6일
Hi Basil, Thank you for rating us a high score, we really do appreciate it!Kind regardsTeam Rogerthorpe

10/10 - 훌륭해요

Kate

2023년 10월에 1박 숙박함
답변 제공: Joe (Head of Hospitality) 님, 2023년 11월 6일
Hi Katie,Thank you for giving us a 10 out of 10 rating, we really do appreciate it!Kind regardsTeam Rogerthorpe

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely but there is room for improvement
We stayed for one night in suite 18 and first impressions were fantastic. The room is really spacious and the mezzanine bathroom is very luxurious looking. I did enjoy my stay but there were a few things that could have been improved given that the price of the room was quite expensive. There was a TV on the wall opposite the bed and one near the bath, neither of which worked. The mirror on the dressing table was a little round IKEA mirror and the lighting near the dressing table was too dim to be of any use for putting on make up. There were drawers in the dressing table but no hair dryer, no plug sockets close enough to use straighteners so your only option is to sit on the floor near the full length mirror and use the kettle socket. There were no tissues or anything on the dressing table either, and after staying in other 4 Star hotels there are usually some nice little luxury touches to make it feel special but there wasn't anything. No room instructions on how to use the heating or details of how to contact room servic or copies of menus. The room has high beams so was quite chilly during the night, first thing in the morning and also when getting out of the shower due to the open plan design. However, the bed was comfortable, the bath was amazingly deep and the room was clean. I just wasn't as wowed as I was hoping to be.
2023년 9월에 1박 숙박함
답변 제공: Joe (Head of Hospitality) 님, 2023년 11월 6일
Hello Cheryl, Thank you for your feedback. Here at the Manor we always welcome comments from our guests in order to improve on future stays. We appreciate sometimes appliances in the rooms might need looking at by the reception team which are always on hand up until 10:30pm every evening and followed thereafter by a night manager service. I shall raise those points with our maintenance team in order to check if both TV's are working. I shall also report the issue with regards to the lighting near the dressing table and shall put forward the idea of a socket to be possibly installed closer to this. Each superior suite is equipped with its own heating system, which is located on the wall by the card key slot. Any issues with this can also be raised with our reception team as mentioned above. I am sorry to hear of the slightly disappointing stay you had with us as I'm sure you can imagine we could have resolved the majority of your issues had this of been brought to our attention at the time.We do hope that you will consider stopping again with us in the future and we would like to thank you again for your valued feedback. Kind regardsTeam Rogerthorpe

10/10 - 훌륭해요

Aaron

2023년 9월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 9월 19일
Hi Aaron, Thank you for giving us a high score, we really do appreciate it!Kind regards

8/10 - 좋아요

Richard

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 9월 18일
Hi Richard, Thank you for your high score of the Manor!We really do appreciate it and we hope to see you again in the near future. Kind regards

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful location and easy parking.
2023년 8월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 9월 4일
Hi Karen, Thank you for your 5 out of 5 response, we really do appreciate it!Kind regards

10/10 - 훌륭해요

Kirstie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Funeral tea
We stayed here after a family funeral tea which was arranged so well by the staff at Rogerthorpe. Everything was lovely, from the food to the professionalism on such an emotional day. We filled the room which was so very well presented and the whole event went perfectly. The building itself and the grounds are amazing. The quality of service was outstanding. Thank you to everyone involved. I would highly recommend a visit and a stay here.
2023년 8월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 8월 7일
Hi Kirstie, We are so appreciative of your kind words. We always aim to strive for a high level of hospitality and personality here at the Manor and as a collective we are very grateful to be able to deliver on such a poignant and meaningful day.We do hope to see you again in the future.

10/10 - 훌륭해요

Stephen

2023년 7월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 9월 4일
Hi Stephen, Thank you for your 5 out of 5 response, we really do appreciate it!Kind regards

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 7월 18일
Hi Ian, Thank you for scoring us 8 out of 10, we really do appreciate this and we hope to see you again in the near future!Kind regards

10/10 - 훌륭해요

Graham

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal location to Pontefract
Great place to stay, easy to find
2023년 7월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 7월 18일
Hi Graham, Thank you for scoring us 10 out of 10, we really do appreciate this and we hope to see you again in the near future!Kind regards

10/10 - 훌륭해요

Timothy

2023년 7월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 7월 13일
Hi Timothy, Thank you so much for raiting us with a 10 out of 10 score! We really do apprecaite this and we do hope to see you again in the near future. Kind regards

10/10 - 훌륭해요

Melvyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Simply superb.
Faultless!!
2023년 6월에 2박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 6월 26일
Hi Melvyn, Thank you so much for your 10 out of 10 rating. We hope to see you again in the future!Kind regards,

10/10 - 훌륭해요

Mark

2023년 6월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 6월 22일
Good afternoon Mark, Thank you for your 10/10 response, we do hope to see you again in the future!Kind regards,

4/10 - 별로예요

Kieran

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 5월 22일
Hi Kieran, Thank you for your score out of 10, we appreciate any and all feedback from our guests in order to provide and improve our service of hospitality. We do understand that based on your score we might have not met your expectations, however we do hope you will consider staying with us again in the future. Kind regards

8/10 - 좋아요

David

2023년 5월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 5월 15일
Hi David, Thank you for your high score rating, we really appreciate it and we do hope to see you again soon! Kind regards

10/10 - 훌륭해요

Karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Probably the best place we have stayed ever 😍
2023년 5월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 5월 15일
Hi Karen, Thank you for your high score rating and kind comments, we really appreciate it and we do hope to see you again soon! Kind regards

10/10 - 훌륭해요

Raymond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 5월 15일
Hi Raymond, Thank you for your high score rating , we really appreciate it and we do hope to see you again soon! Kind regards

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 5월 15일
Hi Paul, Thank you for your high score rating , we really appreciate it and we do hope to see you again soon! Kind regards

4/10 - 별로예요

Grahame

출장 여행
별로예요: 숙박 시설 상태 및 시설
Not great
Not a great stay. No hot water for the first few hours of my stay (no actual water coming from taps), then barely warm water for the rest of the stay. Shower hose so perforated virtually nothing came out of the shower head. Terrible memory foam mattresses that compress to nothing meaning zero support. Music in the restaurant/bar too noisy to enjoy a quiet pint and meal. Food was OK, onion rings superb. Music at breakfast equally as loud, not great when trying to start your day gently.
2023년 3월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 3월 30일
Good evening Grahame, Thank you for your response. I am sorry to hear of the poor quality stay you had with us and I can totally understand your disappointment with the room facilities.I will personally look into this matter with regards to the water pressure and mattress quality. I shall also inform the relevant departments with regards to the music during evening and breakfast times. We do hope that you will choose to stay with us again so we can offer a better service for yourself.

6/10 - 괜찮아요

John

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
The room was good, with everything one would expect, but it was swelteringly hot and a cabinet over the radiator prevented me from being able to turn it off so I had to open the window. The Jacobean restaurant is not staffed well and two ladies were working their socks off to look after about 30 - 40 diners. One really annoying thing was that they would not let me have a tab to pay for everything at the end of the evening so I had to pay separately for each drink and course I ordered at the bar, and for a business user this spoiled my experience, and I now have four receipts to hand in to our accounts dept when one would have been much simpler. I was hardly going to run away when I was booked in for the night.
2023년 2월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 2월 26일
Hi John,Thank you for your response. I'm sorry to hear you did not have a great nights stay with us and can only apologise for the poor experience you received. I shall pass forward your points made in your response to the relevant departments and we hope you will choose to stay with us again in the near future.

10/10 - 훌륭해요

Adam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One of the best stays in ages
I tend not to write reviews unless I'm either very disappointed or extremely happy. I was extremely happy in this case. I travel regularly and am a Hilton Diamond member. The Hilton @ Doncaster race course was full & I had a difficult decision to make, finding a suitable hotel in Doncaster with EV charging. Well I struck gold! I booked Suite 19, the only room left with 4 double beds & 2 shower rooms, it was more than enough for my needs :). It was clean tidy, well decorated and set out, the coffee making facilities were good, always a necessity. My check in with Simon was smooth & friendly.
2023년 2월에 1박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 2월 26일
Hi Adam, Thank you very much for your kind response. We are so happy to hear that you have enjoyed your stay with us and we do hope to see you again in the near future!

10/10 - 훌륭해요

Neil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We stayed in one of the suites and had an amazing night for valentines the meal was superb & the suite perfect. We have stayed here a few times and will definitely stay again.
2023년 2월에 1박 숙박함
답변 제공: Joe (Receptionist) 님, 2023년 2월 16일
Hi Neil,Thank you for your kind feedback. We hope to see you again in the near future!

10/10 - 훌륭해요

Peter

2023년 2월에 1박 숙박함
답변 제공: Joe (Receptionist) 님, 2023년 2월 17일
Hi Peter, Thank you for rating us highly in your review.We hope to see you again in the future!

4/10 - 별로예요

Thomas

좋아요: 청결 상태, 직원 및 서비스
2023년 2월에 2박 숙박함
답변 제공: Joe (Hotel Reception) 님, 2023년 3월 13일
Good morning Thomas,Thank you for your rating of our hotel. We do hope that you will stay with us again in the near future. Kind regards

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
Lovely apartment, friendly staff, good food only downside was the early morning delivery right outside my room with a singing delivery driver, at 6:45am not good.
2023년 2월에 1박 숙박함
답변 제공: Joe (Receptionist) 님, 2023년 2월 16일
Hi David,Thank you for your feedback. I'd like to apologies on behalf of all of us here at the Manor on the unwanted disturbance in the early morning. We are currently looking at different solutions when it comes to early morning deliveries and optimising a better schedule. We hope to see you again in the future.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice place
Very nice place, will come again when visiting family.
2023년 1월에 1박 숙박함
답변 제공: Joe (Receptionist) 님, 2023년 2월 16일
Hi Chris,Thank you for your kind words, we hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely place to stay, the breakfast was really nice and the service was great too. The grounds are beautiful and the employees were friendly. Only thing that was a disappointment was the shower in our room was very poor, it had little power and wasn’t very hot.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Keith

2023년 1월에 1박 숙박함
답변 제공: Joe (Receptionist) 님, 2023년 2월 17일
Hi Keith, Thank you for rating us highly in your review.We hope to see you again in the future!

8/10 - 좋아요

abigail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Mostly great
Very friendly and good value. Excellent breakfast. Poor shower and wifi
2023년 1월에 2박 숙박함
답변 제공: Joe (Receptionist) 님, 2023년 2월 16일
Hi Abigail,Thank you for your response. We're sorry to hear not all aspects of the hotel matched up to your expectations and will pass this onto our maintenance team.

6/10 - 괜찮아요

Helen

Night away from kids and dog
Lovely hotel, room was very cold as heating didn’t come on until 4pm, but they kindly provided a portable radiator. Reception staff very nice. Evening meal of garlic bread, mushroom soup and a pasta meals was very, very salty, we did pass on this information to waiting and bar staff and again to receptionist, but got no feedback, spoilt the evening.
2022년 12월에 1박 숙박함
답변 제공: Joe (Receptionist) 님, 2023년 2월 16일
Hi Helen,Thank you for your response. We're sorry to hear your stay with us did not match expectations and I shall pass this onto our kitchen team with hopes to avoid this issue again. We do hope you will visit us again in the future and wish you all the best.

10/10 - 훌륭해요

Miss

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
LOVELY HOTEL LOVELY STAFF FOOD AMAZING HOTEL ROOM WAS LOVELY !
2022년 11월에 1박 숙박함

10/10 - 훌륭해요

Jade

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 3박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay, would recommend
Staff very efficient and friendly, good parking, food excellent.
2022년 11월에 3박 숙박함

10/10 - 훌륭해요

David

2022년 10월에 1박 숙박함

8/10 - 좋아요

Mrs Victoria

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
My friend and I weekend away.
Room was disappointing it was very small, it wasn’t like what was in the photos, if we had been staying more than one night we would have checked out.no bath only shower. Plenty of good soft towels plenty of hot water. Room was clean. No view only top of a roof.The staff were excellent even though they were short staffed.The dinning room was freezing cold and very unpleasant. Though food was excellent we didn’t enjoy it because of the cold room..there is no disable facilities and there are plenty of stairs..it is a beautiful old building with nice grounds.because of the heating problems it may put me off staying again.!
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Kevin

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Fix the wifi
The hotel is always clean and tidy. If you are there for business, be aware that the Wifi is shocking and doesn’t reach most rooms. Also, shower early as there is rarely hot water later on.
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

C

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic place to stay
Excellent hotel amazing breakfast
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

David

2022년 9월에 1박 숙박함

6/10 - 괜찮아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Rogerthorpe Manor Hotel - misleading photos
Disappointed as the executive room photos showed a bath with a TV. My room didn't have one so I asked reception who said executive rooms don't have TV's in the bathroom, it's the next level up which is very misleading! Also, in room 2, the wifi was totally pants and was so poor, none of my devices would connect. So although the wifi was included, it didn't work in the room. Room was fairly basic, although nice to have a little sort of living room. There was a TV in the bedroom and one in the other room bit but only 1 remote control which when you changed channels on one, would trigger the other TV which was well annoying!! Staff were all friendly and helpful. Hotel was in lovely surroundings.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Paul

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Wayne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Lucy

2022년 7월에 1박 숙박함

8/10 - 좋아요

Simon

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic overnight
A friendly check in and a fantastically appointed suite. Beautiful surroundings, gardens and venue.
2022년 7월에 1박 숙박함

8/10 - 좋아요

Fionna

2022년 7월에 1박 숙박함