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시더 코트 웨이크필드 여행 후기

4 out of 5
시더 코트 웨이크필드
Denby Dale Road, Calder Grove, Wakefield, England

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 614개 이용 후기 중 106개" "
평점 8 - 좋아요. 614개 이용 후기 중 246개" "
평점 6 - 괜찮아요. 614개 이용 후기 중 146개" "
평점 4 - 별로예요. 614개 이용 후기 중 78개" "
평점 2 - 너무 별로예요. 614개 이용 후기 중 38개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

7.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

ben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable clean staff helpful and friendly
Stayed for 1 night in the family suite with 2 young girls. Beds lovely and comfortable rooms clean and plenty of room Staff friendly and helpful
2020년 3월에 1박 숙박함

6/10 - 괜찮아요

James

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unhappy patron
On my arrival the receptionist seemed disinterested in my check in basically going through the motions. Having payed for my overnight stay in advanced, i decided to pay for my breakfast and parking at check in separately and i asked for a receipt, i was informed i would get it in the morning at check out. At check out in the morning, i asked for a receipt for my breakfast and parking, which would allow me to process my expenses before i got home. The receptionist informed me they only do paperless billing and could only email me the invoice. This i agreed to however the she sent the invoice to the wrong email address, on the second attempt sent the wrong invoice to the correct address, on the third attempt she sent the full invoice which included my accommodation fee which i have already claimed. This creates an administration problem for me as i requested a separate bill for breakfast and parking parking , especially since i paid for this separately from my accommodation. I am extremely disatisfied and would not recommend this establishment to anyone.
2020년 3월에 1박 숙박함

8/10 - 좋아요

Jodie

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함

10/10 - 훌륭해요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: Dom 님, 2020년 2월 29일
Thank you for the great rating, any feedback would be much appreciated.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean and guests seem comfortable Staff were friendly and helpful.
2020년 2월에 2박 숙박함
답변 제공: Dom 님, 2020년 2월 19일
Thank you for the great review, I am glad you had an enjoyable visit. Kind Regards,

4/10 - 별로예요

Roslyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disgruntled Granny!
I have stayed in many Hotels, and this was the first time I felt compelled to complain to manager........ Lots of contacts to reception, by phone and in person, about 2 major faults......all met with a smile and a promise, but NO ACTION!!!!!! I am 71, am on crutches, and had 2 grandchildren with me, so expected to get what I had ordered room wise, and when forced to move, expected a warm room....... Also expected some more reaction from my complaint.....reduction in payment for example??? Food disappointing, but it is a motorway Hotel, for meetings etc mainly, but I had expected a bit more.
2020년 2월에 2박 숙박함
답변 제공: Dom 님, 2020년 2월 16일
Dear Roslyn, Thank you for taking the time to leave a review. I am very sorry we let ourselves down on this occasion, this is not the usual high standard we offer to our guests. I hope we can welcome you back in the future and rectify this for you. Kind Regards,

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay
Very good
2020년 2월에 1박 숙박함
답변 제공: Dom 님, 2020년 2월 12일
Dear Kevin, Thank you for the excellent rating, we hope to see you again in the future. Many Thanks,

8/10 - 좋아요

Marion

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Literally next to the M1 in Wakefield
All was good, reasonable parking too. Evening meal we ate took 45 mins to arrive and wasn’t as nice as we expected. Breakfast was excellent.
2020년 2월에 1박 숙박함
답변 제공: Dom 님, 2020년 2월 12일
Dear Marion, Thank you for your kind comments, we appreciate it. Kind Regards,

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Hotel and rooms ok. Didn't particularly like the self check in process. On second day u found cleaning staff had removed one of our 2 large bath towels and not replaced it. Had to ask someone at front area for one to be put in room We also found that the TV remote batteries needed replacing. Asked for new batteries at same time as the towel (first thing in the morning). Returned to hotla late afternoon to find batteries not replaced. Had to ask again for them. Subsequently did. While having breakfast one day, found a chop on the floor beneath the table. If I could see it, then cleaning staff should have seen it. Apart from these minor niggles, we were happy with the hotel, which was also well located for our needs.
2020년 2월에 3박 숙박함
답변 제공: Dom 님, 2020년 2월 12일
Dear Guest, Thank you for taking the time to leave a review, I am sorry you encountered a few issues during your stay. I am however, you had a stay. Kind Regards,

10/10 - 훌륭해요

Lee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Dom 님, 2020년 2월 12일
Dear Lee, Thank you for the excellent rating, we appreciate it. Kind Regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함
답변 제공: Dom 님, 2020년 2월 12일
Dear Guest, Thank you for the great rating. Any feedback would be much appreciated. Kind Regards,

8/10 - 좋아요

Manjit

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Dom 님, 2020년 2월 12일
Dear Manjit, Thank you for the great score. Kind Regards,

8/10 - 좋아요

Rocky 님, Hampshire

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A pleasant over nighter. Nice rooms. Bar prices were ok, didn’t eat here so can’t comment other than £10 for breakfast is a bit steep. Was surprised by the car parking. Whilst only £3 for overnight, it should be free for guests and the automated system needs to be more intuitive!
2020년 1월에 1박 숙박함
답변 제공: Adam 님, 2020년 1월 21일
Dear Rocky, Thank you for your review and comments. Kind regards,

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Adam 님, 2020년 1월 21일
Dear Sandra, Thank you for your great score. Kind regards,

8/10 - 좋아요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 1박 숙박함
답변 제공: Adam 님, 2020년 1월 8일
Dear Mark, Thank you for your great score. Hope to see you again soon. Warm regards,

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros - handy for motorway and city centre access, great breakfast buffet, friendly helpful staff, leisure centre with pool, gym, sauna and steam room. Cons - decor a little tired with mouldy sealant around bath, awkward parking system with intimidating notices threatening tow away ( I expect a hotel to have simple parking arrangements for its guests) Overall - good value. I've stayed here before and would do so again.
2019년 12월에 3박 숙박함
답변 제공: Adam 님, 2020년 1월 6일
Dear Guest, Thank you for your review. Kind regards,

8/10 - 좋아요

J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Adam 님, 2020년 1월 6일
Dear J, Thank you for your score. Kind regards,

8/10 - 좋아요

Jodene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Did not get my Hotels reward when it states i will, explanation please?????
2019년 12월에 2박 숙박함
답변 제공: Adam 님, 2020년 1월 21일
Dear Jodene, Thank you for reaching out to us, can I ask you to contact the hotel directly so we can rectify the issue for you. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We where. Very pleased with our stay at Cedar Court.
2019년 12월에 1박 숙박함
답변 제공: Adam 님, 2020년 1월 6일
Dear Guest, Thank you for your 5-star review. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함
답변 제공: Adam 님, 2020년 1월 6일
Dear Guest, Thank you for your 5-star review. Warm regards,

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Adam 님, 2020년 1월 6일
Dear John, Thank you for scoring us 10 out of 10. Look forward to welcoming you back again soon. Warm regards,

8/10 - 좋아요

Lee

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A pleasant stay over xmas.
Overall a good hotel, more attention to breakfast items stock would have helped, but when pointed out items were re-stocked quickly. Good atmosphere throughout, an easy stay with no hassle, very good cleanliness and servicing the rooms. Plenty of parking on site, hassle free. Great location just off the M1 Junction with Major towns and cities nearby and Yorkshire sculpture park very close. Would stay again as it was a pleasant stay.
2019년 12월에 2박 숙박함
답변 제공: Adam 님, 2020년 1월 6일
Dear Lee, Thank you for your review and happy the team was able to help. Look forward to welcoming you again soon. Kind regards,

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not very welcome stay
Terrible, rude staff, pillows stained stayed there for 3 nights and room never serviced how on earth it has a 4 star rating is beyond belief
2019년 12월에 3박 숙박함
답변 제공: Adam 님, 2020년 1월 21일
Dear Anonymous, Thank you for reaching out to us and I hope your offer was acceptable. Kind regards,

4/10 - 별로예요

Hilary

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Don't stay here
Very disappointing. Check in was unclear, when eventually someone appeared after my knock on the office door, i was told if was self check in. The room, although on the surface seemed o.k. When i took off my shoes i felt bits under my feet suggesting the carpet was grubby. As no room service on christmas day the bare minimum of refreshment had been provided what there was was a poor selection. Some of the cartons of milk had been opened and left with the sugar, luckily i didn't need them. When i returned in the early evening my key did not work and luckily two guests appeared at the bar with a member of staff who was able to reset the key. He did provide me with additional refreshment when i asked. The room itself was dark an unwelcoming. I will not be staying there again, a travel lodge would have been a better choice! A glass of wine purchased at the bar on christmas eve was not good. I took it to my room in the hope it would improve after i had been for a swim, it didn't and ended up down the drain.
2019년 12월에 2박 숙박함
답변 제공: Adam 님, 2020년 1월 21일
Dear Hilary, Please accept our apologies for your stay. Can I ask you to reach out to the hotel so we can rectify your issues and put right what we got wrong? We look forward to speaking with you soon. Kind regards,

10/10 - 훌륭해요

jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Adam 님, 2020년 1월 6일
Dear Jennifer, Thank you for scoring us 10 out of 10. Kind regards,

4/10 - 별로예요

William

좋아요: 청결 상태
There was items missing from the list of what they said was included. Says there was an iron but no iron, said there was a safe but the room had no safe. Lots of loud shouting in the early hours which could easily be heard from inside of the room.
2019년 12월에 1박 숙박함
답변 제공: Adam 님, 2020년 1월 21일
Dear William, We apologise for your experience with us, I do hope you reached out to the team for help so they could address these issues for you. Kind regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Good service etc and well priced. Room OK except bedside lights didn't work and the shower was very weak and difficult to use.
2019년 12월에 1박 숙박함
답변 제공: Adam 님, 2020년 1월 6일
Dear guest, Thank you for reviewing your stay and scoring us 4 out of 5. Kind regards,

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Adam 님, 2019년 12월 10일
Dear Michael, Thank you for your great score. Kind regards,

4/10 - 별로예요

실제 이용하신 고객

별로예요: 편의 시설/서비스
2019년 12월에 2박 숙박함
답변 제공: Adam 님, 2019년 12월 10일
Dear Anonymous, If you have any feedback please contact the hotel and so we can discuss with the team. Kind regards,

8/10 - 좋아요

Andyjonno 님, Sheffield

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Attended for a work Christmas party and stayed overnight. No faults with the cleanliness of the room but there was a strong fusty smell in the bathroom. Couldn’t pinpoint it and towels smelled fresh so a bit annoying not knowing where it was coming from. Shower a bit dated with the white plastic on off dial fading and going black on the edges and took ages to get hot also taps on the bath made me laugh, proper 80’s plastic ones.Hotel itself smart inside but have to go upstairs every time you need the loo as none on the ground floor or so I was told. Staff brilliant and couldn’t do enough for you which made up for the other stuff somewhat. Didn’t have breakfast as too hungover but my colleagues told me it was lovely. Just update the bathrooms as no other problems :)
2019년 12월에 1박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Dear Andyjonno, Thank you for your candid review, glad you enjoyed your stay, and the bathrooms are on our radar. See you again soon.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 3박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Dear Michael, Great score thank you.

4/10 - 별로예요

Nerys

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Adam 님, 2020년 1월 21일
Dear Nerys, Please accept our apologies for your stay. Can I ask you to reach out to the hotel so we can help understand your score? We look forward to speaking with you soon. Kind regards,

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스
An excellent location right by the M1 and for my business requirements. However an irritating hotel which does not employ enough staff to provide adequate service. And why charge £3 for parking when the hotel car park was 90% empty?
2019년 11월에 1박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Dear guest, Thank you for your feedback, we don't always get it right, but we ensure to deliver the guest service that is expected. Regarding the carpark, a decision was made to employ an agent to monitor the carpark, as unfortunately, this was abused over the years with people leaving their cars in the carpark for car-sharing meaning our guests struggled to find a space. There does have to be a small fee for this that is charged at £3 for the duration of a one night stay; the first 2 hours are free. Thank you again for your review. Kind regards,

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Apparently the hotel was 1/2 closed and had to be moved to another hotel
2019년 11월에 1박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Dear John, This is very strange as we have never closed half the hotel, we have had however accidental damage which might have been the night you are referring to that we had to out book guests. We try to minimise this and on occasion we have to out book, we give guests a hotel of an equal 4-star rating. Thank you again for your feedback. kind regards,

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Dear Michelle, Thank you for your score. Kind regards,

6/10 - 괜찮아요

Stuart

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2019년 11월에 1박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Dear Stuart, Thank you for your score. Kind regards,

8/10 - 좋아요

Issuri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Dear Issuri, Thank you for your score. Kind regards,

4/10 - 별로예요

Peter

2019년 11월에 3박 숙박함

8/10 - 좋아요

Eisimat

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 1박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Dear Eisimat, Thank you for your score. Kind regards,

8/10 - 좋아요

Oliver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Dear Oliver, Thank you for your score. Kind regards,

4/10 - 별로예요

Philip

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Poor standard of room
Dingy in the roof type family room, with both poor natural and electric lighting. The paintwork was black which absorbed any light there was. Broken lighting in the wardrobe so needed to use phone torch to see our clothes. Broken bath panel, cracked tile grouting, and a shower head that struggled to emit water with enough force to have a shower so stuck to bathing. And the additional family beds were creaky sofa beds with ultra thin mattresses. However the staff, food and general service was very good. It’s the room that let us down
2019년 10월에 4박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Dear Philip, Thank you for taking the time to write your review, I will use your feedback to discuss future plans we have scheduled for the bathrooms in a few of our rooms. I am happy to read you found the team and food great. Kind regards,

6/10 - 괜찮아요

Steven

2019년 10월에 2박 숙박함

8/10 - 좋아요

leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly staff and food was very good
2019년 10월에 2박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Dear Leslie, Thank you for your score and finding the team and food great. Hope to welcome you back again soon. Kind regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 1박 숙박함
답변 제공: Adam 님, 2019년 12월 18일
Thank you for your great score, excellent. Kind regards,

4/10 - 별로예요

Steve

2019년 10월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 9월에 4박 숙박함

8/10 - 좋아요

simon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was good, but checking in was a nightmare on their electronic checking in system, very impersonal,was given no information on what the hotel had to offer as a guest, just a member of staff to hand out room keys. The bar personnel were great but the modern seating booths were out of place, trying to hard to be up-to date.
2019년 9월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to M1 but not too close to hear the motorway. Clean room, good shower and quiet at night. Expensive breakfast. Didn't like being approached by the refugee's staying at the hotel for money and cigarettes at the entrance.
2019년 9월에 1박 숙박함

2/10 - 너무 별로예요

MChan

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worst hotel you could stay in. How dare they claim themselves as a four star hotel? The hotel have no reception, and took us forever to check in with the self check in. And when you needed help and call the hotel reception, you can never get anyone to pick up the phone. I lost a wallet in the hotel and called multiple times and st no one ever listen. I’m so frustrated yet no one care nor tries to help.
2019년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Don't agree with paying for car parking. Hotel was great, my friend found her bed uncomfotable.
2019년 10월에 1박 숙박함