Requested a ground floor room but was given a room accessed by two small flights of stairs despite my request being confirmed by concierge during check in.
Room is rather dated, scuffs marks on walls and furniture and wall paper is peeling off.
Bathroom tiny, covered in mould, hair not belonging to me on the floor, empty shower gel.
Showed the pictures to the concierge in the morning. Other than asking about a picture he had nothing to say.
The room was £70 plus an additional charge as I had two dogs with me and more cleaning was required.
Wouldn’t stay here again, ever!