저자극성 침구, 객실 내 금고, 책상, 노트북 작업 공간

주피터 호텔 웨더비 여행 후기

3 out of 5
주피터 호텔 웨더비
Leeds Road, Wetherby, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 693개 이용 후기 중 121개" "
평점 8 - 좋아요. 693개 이용 후기 중 289개" "
평점 6 - 괜찮아요. 693개 이용 후기 중 167개" "
평점 4 - 별로예요. 693개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 693개 이용 후기 중 35개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

JACQUELINE

연인과의 여행
좋아요: 직원 및 서비스
Ideal stop off for visiting harewood house and wetherby. Outside very jaded but internally clean and tidy. Continental breakfast included with all bookings. And very easy walk in to wetherby where there are multiple pubs, restaurants etc
2024년 4월에 3박 숙박함
답변 제공: Reception team 님, 2024년 4월 14일
Dear Jacqueline, Thank you for taking the time to share a review of your stay with us. I am glad that you thought our hotel to be clean and tidy and that you enjoyed the hotels location. We are working on the exterior of our hotel to improve visibility to ensure a better experience for our customers. We appreciate you sharing your feedback and I assure you that this will be looked into. I hope that we have the opportunity to welcome you back soon. Best wishes, Reception team

8/10 - 좋아요

Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Because the hotel has been taken over the initial sight on approaching wasn’t good. No new name sign above the door so it was shabby, tired peeling paintwork! Yet on entering was fine. The reception friendly & welcoming. The room was clean & smelling nice. The windows brokendown units filled with condensation not pleasant. It was very hot had to turn heating off. The facilities were good & bed comfy slept well. Breakfast very good choices & plentiful. Overall enjoyed your he stay
2024년 4월에 1박 숙박함
답변 제공: Reception team 님, 2024년 4월 14일
Dear Jean, Thank you for taking the time to share a review of your stay with us. I am glad you thought our reception staff to be friendly and welcoming and that you enjoyed your stay. I am sorry to hear that you experienced some issues during your stay. Please allow me to express my sincerest apologies. At Jupiter Hotel Wetherby, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your comments have been passed onto our team. We are working on the exterior of our hotel to improve visibility to ensure a better experience for our customers. We appreciate you sharing your feedback and I assure you that this will be looked into. I hope that we have the opportunity to welcome you back soon. Best wishes, Reception team

6/10 - 괜찮아요

Jason

좋아요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Reception team 님, 2024년 4월 14일
Dear Jason, Thank you for taking the time to share a review of your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Jupiter Hotel Wetherby, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Best wishes, Reception team

8/10 - 좋아요

stuart

좋아요: 청결 상태, 직원 및 서비스
Nice
2024년 4월에 2박 숙박함
답변 제공: Reception team 님, 2024년 4월 7일
Dear Stuart, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

10/10 - 훌륭해요

michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent all round. Hotel laid out nicely, room comfortable as was the bed. Everything very clean and quiet, good shower and nice selection of toiletries. Breakfast good too.
2024년 3월에 2박 숙박함
답변 제공: Reception team 님, 2024년 4월 6일
Dear Michael, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you thoroughly enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

10/10 - 훌륭해요

andrew

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Venue excellent location
2024년 3월에 1박 숙박함
답변 제공: Reception team 님, 2024년 4월 3일
Dear Andrew, Thank you for taking the time to share a review of your stay! I am delighted to see we achieved a 5 out of 5 for you! Hopefully we will see you once again very soon! Best wishes, Reception team

8/10 - 좋아요

Dawn

좋아요: 청결 상태, 직원 및 서비스
Definitely in need of an update on the exterior
2024년 3월에 1박 숙박함
답변 제공: Reception team 님, 2024년 3월 25일
Dear Ms McAleer, Thank you for taking the time to share a review of your stay with us. We appreciate you sharing your concerns and I assure you that this will be looked into. I am pleased to say that we are currently in the early stages of refreshing our hotel so I hope that we can welcome you again soon for you to see the difference we are making. Best wishes, Reception team

8/10 - 좋아요

Nigel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Ee
2024년 3월에 1박 숙박함
답변 제공: Reception team 님, 2024년 3월 24일
Dear Mr Pidgeon, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스
I enjoyed my stay, the hotel is dated but spotless. The staff were polite, professional and very pleasant. There was no “hot food “ available on my stay … possibly low season ? Definitely would go back
2024년 3월에 1박 숙박함
답변 제공: Reception team 님, 2024년 3월 17일
Dear Michael,Thank you for your review! We're thrilled to hear that you enjoyed your stay and found our hotel spotless with polite and professional staff. We apologize for the lack of hot food during your visit; rest assured, we're working on introducing hot food options soon. We appreciate your understanding and look forward to welcoming you back on your next visit!Best regards, Reception team

8/10 - 좋아요

steve

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Reception team 님, 2024년 3월 23일
Dear Mr Fagan, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
Location to wetherby verygood, car park was large easy to park
2024년 2월에 2박 숙박함
답변 제공: Reception team 님, 2024년 3월 1일
Dear David, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

10/10 - 훌륭해요

kaori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
設備も整っており快適に過ごせました。
2024년 2월에 1박 숙박함
답변 제공: Reception team 님, 2024년 2월 26일
Dear Kaori, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

10/10 - 훌륭해요

Philip

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very attentive and friendly staff. Pet friendly but at a premium. Breakfast excellent. Will use agian.
2024년 2월에 1박 숙박함
답변 제공: Reception team 님, 2024년 2월 21일
Dear Philip, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you thoroughly enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

6/10 - 괜찮아요

ann

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel a bit rundown. Needs to have cobwebs removed from room. Staff pleasant. Breakfast basic.
2024년 2월에 1박 숙박함
답변 제공: Reception team 님, 2024년 2월 21일
Dear Ann, Thank you for taking the time to share a review of your stay with us. I am glad to see you enjoyed the hotels staff. I am sorry to hear that you experienced some issues during your stay. Please allow me to express my sincerest apologies. At Jupiter Hotel Wetherby, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your comments have been passed onto our team. I am pleased to say that we are currently in the early stages of updating our hotel and introducing hot food, so I hope that we can welcome you again soon for you to see the difference we are making. Best wishes, Reception team

8/10 - 좋아요

Allan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly,helpful staff, lovely comfortable bedroom,to relax in.
2024년 1월에 2박 숙박함
답변 제공: Arin 님, 2024년 1월 21일
Hi! Alan,Thank you for your review . Looking forward to welcoming you back.Arin

10/10 - 훌륭해요

Jonathan

2024년 1월에 1박 숙박함
답변 제공: Arin 님, 2024년 1월 21일
Hi! Jonathan,Thank you for your review. Looking forward to welcoming you again.

8/10 - 좋아요

Annette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean hotel - quiet. Stayed after the races. Great position as its 5 minutes to the town centre
2022년 12월에 1박 숙박함
답변 제공: Reception team 님, 2022년 12월 31일
Dear Ms Thompson, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

10/10 - 훌륭해요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Reception team 님, 2022년 12월 23일
Dear Mr Gotobed, Thank you for taking the time to share a review of your stay! I am delighted to see we achieved a 10 out of 10 for you! Hopefully we will see you once again very soon! Best wishes, Reception team

8/10 - 좋아요

Carl

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Wetherby Mercure…. Motel
Clearly a well used hotel… room a bit stuffy PROBABLY due to the icy weather … but very warm! Breakfast a bit chaotic … 10: mins plus to wait for them to refresh the hot food… and the overflow room to sit in was a bit chilly! Fair price for a night‘s B&B
2022년 12월에 1박 숙박함
답변 제공: Reception team 님, 2022년 12월 19일
Dear Mr Aveyard, Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Wetherby, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Reception team

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Reception team 님, 2022년 12월 11일
Dear Mr Dobson, Thank you for taking the time to share a review of your stay! I am delighted to see we achieved a 10 out of 10 for you! Hopefully we will see you once again very soon! Best wishes, Reception team

2/10 - 너무 별로예요

Carter Jonas

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Awful
Like a stay at faulty towers! On arrival it took 20 minutes for someone to arrive at reception. Although she was very apologetic! The room… classic twin. Classic in the 1980’s! Layer of dust on the TV and units. Beds were ok; clean at least! The rest of the room had stains, scuffs and unpainted filler. The bathroom… should have been condemned. The bath was on a platform so you had to haul yourself into it. The shower appeared to be missing the temperature dial but a cold shower is good for the skin right? Exiting the shower I nearly broke my neck from the height. Need a warning sign and a step ladder. The skirting boards were a health hazard; not really sure what all the debris was that hadn’t been cleaned off… limescale and rust on everything. Hot tap just dribbled. 2 plugs in the whole room. The chairs felt like they were ready to collapse. Turned the radiator off due to it being so warm however radiator continued to be burning hot. In the morning upon opening the curtains was delighted to see the view, and the black mould. Great for an asthmatic! Oh, and did I mention the fire alarm going off at 10 pm. Not a test…
2022년 12월에 1박 숙박함
답변 제공: Reception team 님, 2022년 12월 11일
Dear Ms Edgell, Thank you for taking the time to share a review of your stay with us. I am sorry to hear that you experienced some issues during your stay. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your comments have been passed onto our Housekeeping and Maintenance teams to action remedies to ensure that this do not happen again for guests moving forward. We appreciate you sharing your concerns and I assure you that this will be looked into. Kind regards, Reception team

8/10 - 좋아요

Laura

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Reception team 님, 2022년 12월 11일
Dear Ms Beeson, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfy friendly hotel
2022년 11월에 1박 숙박함
답변 제공: Reception team 님, 2022년 12월 11일
Dear Ms Hart, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

8/10 - 좋아요

J C

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place - fine bar and friendly service
2022년 11월에 1박 숙박함
답변 제공: Reception team 님, 2022년 11월 26일
Dear Mr Glass, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

6/10 - 괜찮아요

Lance

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Limited bar dinner service, easier to walk to town for variety, slow internet connection
2022년 11월에 1박 숙박함
답변 제공: Reception team 님, 2022년 11월 25일
Dear Mr Rossiter, Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Wetherby, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been passed on to the relevant teams and we are looking into this. We appreciate your sharing your concerns, and it is our hope that we can welcome you back in the future.Kind regards, Reception team

8/10 - 좋아요

Jillian

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Overt night stay
Hotel clean and comfortable. Restaurant had a limited menu, pizza and burgers, not for us. Room was large enough for an overnight stay. Bathroom ok with walk in double shower. Tv remote not tuned in to TV so useless. Overall it was worth what we paid for the night. Reception staff friendly and helpful.
2022년 11월에 1박 숙박함
답변 제공: Reception team 님, 2022년 11월 18일
Dear Ms Springford, Thank you for taking the time to share a review of your stay with us. I am glad to see you enjoyed the hotels staff. I am sorry to hear that you experienced some issues during your stay. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your comments have been passed onto our kitchen and Maintenance teams. We appreciate you sharing your concerns and I assure you that this will be looked into. Kind regards, Reception team

8/10 - 좋아요

paul

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was a nice stay staff were very friendly and helpful the rooms could do with updating as there are no plugs by the bed or usb ports room was clean
2022년 10월에 2박 숙박함
답변 제공: Reception team 님, 2022년 10월 22일
Dear Mr Langton, Thank you for taking the time to share a review of your stay with us. I am pleased to hear our team were friendly and helpful. I am delighted to say that we are currently in the early stages of refreshing our bedrooms, so hopefully you will see some improvements shortly. I hope that we have the opportunity to welcome you back in the near future. Best wishes, Reception team

10/10 - 훌륭해요

Stephen

2022년 10월에 1박 숙박함
답변 제공: Reception team 님, 2022년 10월 23일
Dear Mr Wharton, Thank you for taking the time to share a review of your stay with us. I am glad to see you enjoyed your stay. I hope that we have the opportunity to welcome you back in the near future. Best wishes, Reception team

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Reception team 님, 2022년 10월 18일
Dear Mr Zajac, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

4/10 - 별로예요

michael

2022년 10월에 1박 숙박함
답변 제공: Reception team 님, 2022년 10월 8일
Dear Mr Kimber, Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the Mercure we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to say that we are currently in the early stages of refreshing our hotel, so I hope that we can welcome you again soon for you to see the difference we are making. Best wishes, Reception team

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Don't be put off by reviews.
Friendly welcome from staff. Large car park. Our room was clean and comfortable. We would agree like other reviews that the decor is in need of a bit of tlc but don't let that put you off staying. Breakfast was self service in a bright and airy dining room. Hot food was replenished frequently and very tasty. We would stay again if in the area.
2022년 9월에 1박 숙박함
답변 제공: Reception team 님, 2022년 10월 18일
Dear Mr Dalton, Thank you for taking the time to share a review of your stay with us. I am pleased to hear our team were friendly and welcoming. I am delighted to say that we are currently in the early stages of refreshing our bedrooms, so hopefully you will see some improvements shortly. I hope that we have the opportunity to welcome you back in the near future. Best wishes, Reception team

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointing Stay
We had to wait for an hour before our room was ready. There were no towels, and when they arrived, one had a rip in it. The bathroom wastebin hadn't been emptied. There was someone's used t-shirt lying on the floor. There was no mattress cover just a sheet over it. The floor around the bed head looked as if it hadn't ever been cleaned. The iron board was left up in the room. There was a random 'Conference' chair in the middle of the room. All in all a very disappointing stay.
2022년 9월에 1박 숙박함
답변 제공: Reception team 님, 2022년 9월 23일
Dear Mr Edwards, Thank you for taking the time to share a review of your stay with us. I am sorry to hear that you experienced some issues during your stay. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your comments have been passed onto our Housekeeping team to action remedies to ensure that this does not happen again for guests moving forward. We appreciate you sharing your concerns and I assure you that this will be looked into. Kind regards, Reception team

10/10 - 훌륭해요

Amanda

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I needed a hotel for the night that would take a dog. The hotel was clean and quiet. All the staff I met were extremely helpful and friendly.
2022년 9월에 1박 숙박함
답변 제공: Reception team 님, 2022년 9월 21일
Dear Ms Smith, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you thoroughly enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

8/10 - 좋아요

Sara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
excellent customer service, comfy clen room
stayed for 3 nights as was exhibiting in harrogate - very friendly staff at check in, room was a little tired but spotlessly clean and very comfy bed. japanese shower was interesting but fun. for the price i paid i cant fault it. easy parking for large van and spacious clean room ( we were in a studio)
2022년 9월에 3박 숙박함
답변 제공: Reception team 님, 2022년 9월 20일
Dear Ms Kear-Smith, Thank you for taking the time to share a review of your stay with us. I am glad to see you enjoyed the hotels staff and your room. I hope that we have the opportunity to welcome you back in the near future. Best wishes, Reception team

2/10 - 너무 별로예요

Samantha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Filthy
Requested a ground floor room but was given a room accessed by two small flights of stairs despite my request being confirmed by concierge during check in. Room is rather dated, scuffs marks on walls and furniture and wall paper is peeling off. Bathroom tiny, covered in mould, hair not belonging to me on the floor, empty shower gel. Showed the pictures to the concierge in the morning. Other than asking about a picture he had nothing to say. The room was £70 plus an additional charge as I had two dogs with me and more cleaning was required. Wouldn’t stay here again, ever!
Mould on shower door handle
Mould on bathroom ceiling
Mould on top hand rail in shower
Mould on bottom hand rail in shower
2022년 9월에 1박 숙박함
답변 제공: Reception team 님, 2022년 10월 8일
Dear Ms Candiotes, Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Wetherby Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards, Reception team

8/10 - 좋아요

Mark

2022년 9월에 1박 숙박함
답변 제공: Reception team 님, 2022년 9월 13일
Dear Mr Crouchman, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

10/10 - 훌륭해요

Lynda

2022년 9월에 1박 숙박함
답변 제공: Reception team 님, 2022년 9월 4일
Dear Ms Tyler, Thank you for taking the time to share a review of your stay! I am delighted to see we achieved a 10 out of 10 for you! Hopefully we will see you once again very soon! Best wishes, Reception team

8/10 - 좋아요

Jennifer

2022년 8월에 1박 숙박함
답변 제공: Reception team 님, 2022년 8월 30일
Dear Ms Edwardson, Thank you for taking the time to share a review of your stay with us. I am happy to see that you enjoyed your stay. I hope that we have the opportunity to welcome you back again in the near future. Best wishes, Reception team

2/10 - 너무 별로예요

Alan

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overpriced and run down. Looks like this was last refurbished in the 80s. Mouldy floors and walls, cracking paint etc. Definitely not worth £100 a night
2022년 8월에 1박 숙박함
답변 제공: Reception team 님, 2022년 8월 29일
Dear Mr Sutherland, Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am pleased to say that we are currently in the early stages of refreshing our bedrooms and their amenities, so I hope that we can welcome you again soon for you to see the difference we are making. Best wishes, Reception team

6/10 - 괜찮아요

Richard

2022년 8월에 1박 숙박함
답변 제공: Reception team 님, 2022년 8월 19일
Dear Mr Moore,Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. At the Mercure we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future.Best wishes,Reception team

8/10 - 좋아요

Jeff

2022년 8월에 2박 숙박함
답변 제공: Reception team 님, 2022년 8월 11일
Dear Mr Hirons, Thank you for taking the time to share a review of your stay with us. I am pleased to hear that you enjoyed your stay. I hope that we have the opportunity to welcome you back to our hotel soon. Best wishes, Reception team

4/10 - 별로예요

Rachelle

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Run down hotel
A dirty, unloved property that needs some tlc. The staff are doing their best in difficult conditions but they are understaffed. We would not return.
2022년 7월에 1박 숙박함
답변 제공: Reception 님, 2022년 8월 1일
Dear Rachelle, Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your comments have been passed onto our General Manger. I am delighted to say that we are currently in the early stages of refreshing our hotel, so hopefully you will see some improvements shortly. It is our hope that you will give us the opportunity to welcome you back in the near future. Best wishes, Reception team

8/10 - 좋아요

Tony

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Handy for stopover or business trip stay overs
Stayed here many times before . Good stopover on A1. Handy for town centre for less extortionate priced drinks. I noticed the £2.6 bottle ofBritvic 55 went up-to £3.25 a bottle after 5pm . So don’t eat or drink there , go into the town.
2022년 7월에 1박 숙박함
답변 제공: Reception 님, 2022년 7월 30일
Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your comments have been passed onto our Food and Beverage team & General Manager to ensure that this does not happen again for guests moving forward. It is our hope that you will give us the opportunity to welcome you back in the near future. Best wishes, Reception team.

6/10 - 괜찮아요

DAVID

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 7월에 2박 숙박함
답변 제공: Jamie 님, 2022년 8월 1일
Dear David, Thank you for taking the time to share a review of your stay with us. I am delighted to say that we are currently in the early stages of refreshing our bedrooms, so hopefully you will see some improvements shortly. I hope that we have the opportunity to welcome you back in the near future. Best wishes, Reception team

6/10 - 괜찮아요

Lee

별로예요: 청결 상태
An interesting start !
Check in was quick. The unfortunate thing was arriving in the room, started to unpack only to find someone else’s belongings in a drawer. Obviously not been cleaned thoroughly, as we had been assured in a previous email. Told reception who removed items. No offer of a different room ! No apologies from management. On the plus side the hotel is very convenient for town. Also Joe on reception was very polite & helpful.
2022년 7월에 2박 숙박함
답변 제공: reception 님, 2022년 7월 30일
Dear Lee, Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your comments have been passed onto our Housekeeping & General Manager to ensure that this does not happen again for guests moving forward. I am delighted to say that we are currently in the early stages of refreshing our hotel, so hopefully you will see some improvements shortly. It is our hope that you will give us the opportunity to welcome you back in the near future. Best wishes, Reception team.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
I'm afraid that having two hand towels for two peoplewas
2022년 7월에 4박 숙박함
답변 제공: Reception 님, 2022년 7월 30일
Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your comments have been passed onto our Housekeeping & General Manager to ensure that this does not happen again for guests moving forward. I am delighted to say that we are currently in the early stages of refreshing our hotel, so hopefully you will see some improvements shortly. It is our hope that you will give us the opportunity to welcome you back in the near future. Best wishes, Reception team.

8/10 - 좋아요

JOHN

2022년 7월에 2박 숙박함
답변 제공: Jamie 님, 2022년 8월 1일
Dear John, Thank you for taking the time to share a review of your stay with us. I am delighted to say that we are currently in the early stages of refreshing our bedrooms, so hopefully you will see some improvements shortly. I hope that we have the opportunity to welcome you back in the near future. Best wishes, Reception team

4/10 - 별로예요

martyn

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Reception team 님, 2022년 7월 18일
Dear Mr Wrigley, Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to welcome you back in the near future. Best wishes, Reception team

2/10 - 너무 별로예요

Nigel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
One of the worst hotel experiences I have ever had
2022년 7월에 4박 숙박함
답변 제공: Reception 님, 2022년 7월 30일
Dear Nigel, Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your comment have been passed onto our General Manager to ensure that this does not happen again for guests moving forward. I am delighted to say that we are currently in the early stages of refreshing our hotel, so hopefully you will see some improvements shortly. It is our hope that you will give us the opportunity to welcome you back in the near future. Best wishes, Reception team.

4/10 - 별로예요

Chris

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Needs investment
I have stayed in dozens of Mercure hotels and this is the worst by some margin. Scruffy corridors, joke shower. Even witnessed staff arguing. With a bit of investment it will be good I am sure
2022년 7월에 1박 숙박함
답변 제공: Reception team 님, 2022년 7월 18일
Dear Mr Pye, Thank you for taking the time to tell us about your experience at the Mercure Wetherby Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your comments have been passed onto our General Manger. I am delighted to say that we are currently in the early stages of refreshing our hotel, so hopefully you will see some improvements shortly. It is our hope that you will give us the opportunity to welcome you back in the near future. Best wishes, Reception team