Good Afternoon Lindsey, thank you very much for the review and we are happy to hear that you enjoyed your time with us. We look forward to welcoming you back to our Resort in the not too distant future. Regards Rob

Dear Guest, thank you very much for your review. We sincerely apologise for the negative experience you had during your recent stay with us. All criticism, be it positive or negative is viewed very seriously and is dealt with accordingly. We pride ourselves on the high standard of guest experience that we offer and in your case we obviously failed! On Monday evening we were notified that the electricity would be off in Montagu due to ESKOM that needed to effect urgent repairs. On that same evening we did notify all our guests about the fact that the electricity would be off the Tuesday from 08h00 until 16h00. When the electricity is off this does have an effect the water supply from our local Municipality as the water is provided via pumps from the local reservoir. To add injury to insult, the electricity supply that powers the water pumps was vandalised and the result of this was that the area did not have water until around 19h00 on the Tuesday evening. Unfortunately, we were not informed of this until after the fact. To add to our issues of that time, the TELKOM telephone cables were stolen which resulted in the area not having telephone connections for more than a week. Although the above is by no means an excuse, I wanted to make you aware of the awful situation we were in, which affected your stay with us. I thank you for your comments about my security staff,who did try and assist through this difficult period for us. Again , my sincere apologies about your negative experience and again I thank you for your review, which assists us in improving our all round service and our future Guests experience at our Resort.

Thank you for your feedback. It is highly appreciated. Regards Una

Dear Guest, thank you very much for your review. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back to our Resort in the not too disant future. Knd Regards