필로우탑 침대, 객실 내 금고, 암막 커튼, 다리미/다리미판

소네스타 ES 스위트 클리블랜드 웨스트레이크 여행 후기

3 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 418개" "
평점 8 - 좋아요. 1001개 이용 후기 중 266개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 144개" "
평점 4 - 별로예요. 1001개 이용 후기 중 70개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 103개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함
답변 제공: Team Sonesta Westlake 님, 2019년 9월 1일
Dear Anonymous, Wow! thanks you for the fantastic comments and review on your stay with us at Sonesta Westlake! We will see you next trip! Team Sonesta

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
여행중 잠깐 들렀는데 시설이 좋아 다음엔 여유있게 놀러오고 싶어요
답변 제공: Joa 님, 2018년 4월 3일
Thank you for staying with us!

10/10 - 훌륭해요

Keasia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for your kind review! I appreciate your business

2/10 - 너무 별로예요

Pablo

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
I apologize for your poor experience. I hope we can make your visit a 5/5 next time. Thank you for your feedback!

10/10 - 훌륭해요

Sherese

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The representative was very nice
2024년 3월에 2박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you so much for your kind review!I will share this with our front desk agent. Thank you

8/10 - 좋아요

LaGitt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had a good stay
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Thank you for your kind review!

8/10 - 좋아요

rebecca

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious rooms and quiet
답변 제공: General Manager 님, 2024년 2월 19일
Thank you for your kind review!

8/10 - 좋아요

Deonte

2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 27일
Thank you for your kind review! What could we do better to make this a 5/5? Thanks

4/10 - 별로예요

Kristy

별로예요: 직원 및 서비스
First time had a room with no heat had to get space heaters Second time I couldn't check in until 7 pm smh
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Hello Kristy,I apologize that you’ve had these experiences. We do strive to perfect our stays. I will look into this matter further and share this review with my team to better prepare ourselves next time. Thank you for your feedback

6/10 - 괜찮아요

Elisabeth

연인과의 여행
별로예요: 편의 시설/서비스
The property was pretty well maintained. The bed was comfortable and we had plenty of space. Parking was convenient and not an extra charge. I was underwhelmed by the kitchenette in our suite - they're supposed to be usable, but I booked a stay for two people and found only one of each; a glass, a coffee cup, a bowl, and a plate. There were cooking utensils, but no pots or pans.
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 6일
Thank you for your kind review. I apologize for the inconvenience you encountered with your kitchenette. We will look into our inventory and discuss solutions. Your feedback is very valuable and we hope you come back and see us again. Thank you!

10/10 - 훌륭해요

Mirayka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Isaac 님, 2024년 1월 22일
Thank you for your kind review!

10/10 - 훌륭해요

TRACI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Management 님, 2024년 2월 8일
Thanks for taking the time and submitting the review. We appreciate the feedback and look forward to seeing you again in the near future!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 15일
Thank you for your kind review!

8/10 - 좋아요

Zayvion

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was nice & it was very convenient to crocker park shopping center.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 15일
I will share this with the team! Thanks

8/10 - 좋아요

Nefertiti

2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 15일
Thank you for your kind review!

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 15일
Thank you for your kind review!

10/10 - 훌륭해요

Hatari

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, friendly staff and very comfortable
답변 제공: General Manager 님, 2023년 12월 8일
Thank you for kind review! I will share this with the team. Hope to see you again in the future! Thank you

6/10 - 괜찮아요

John

반려동물 동반 여행, 가족 여행
별로예요: 청결 상태
We reserved a Fireplace Room, did not get this when we checked in. The carpet in our room was dirty.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 12월 8일
I apologize for your experience. We strive to make each guest feel welcome and safe to enjoy a wonderful stay. It appears we have failed you on this occasion. I will investigate what occurred with your reservation and use it as a training opportunity for my staff. Thank you for your feedback

10/10 - 훌륭해요

tim

2023년 11월에 1박 숙박함
답변 제공: General manager 님, 2023년 12월 8일
Thank you for kind review! I will share this with the team. Hope to see you again in the future! Thank you

2/10 - 너무 별로예요

Sache

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 30일
I apologize for your poor experience. We strive for perfection and it appears we failed you. Have a great week!

4/10 - 별로예요

Serita

가족 여행
별로예요: 편의 시설/서비스
The door bracket was missing and window broken on hotel room. No shower curtain
2023년 10월에 2박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
We are sorry to hear that you had problems during your stay. With the help of your feedback we can make our hotel better. We hope that you will try our hotel again and that we can make it right.

8/10 - 좋아요

Carrie

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Good for families, a little run down
Great set up for families, especially if you have older kids with you. Great to have thr 2 bedrooms and 2 bathrooms and separate living space. Only complaint was that it was a little run down...it had been cleaned, but needed to be updated and deep cleaned.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 30일
Thank you for your comment!I do enjoy the space options available at the property. We are actually working on a fresh remodel so we are hoping the next time you check us out we are fresh! Thank you againIsaac

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
2023년 10월에 1박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
We are sorry that you were not 100% satisfied with your stay. We strive to make everyone's stay enjoyable and we failed at doing that and we apologize. I hope that you will try us again in the future.

2/10 - 너무 별로예요

William

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Nightmare check in
2023년 10월에 1박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
I apologize that you had issues with out staff and check in. We failed to make your stay enjoyable. With your feedback we will work on training with our staff to avoid situations like this in the future.

6/10 - 괜찮아요

Susan

단체 여행
별로예요: 직원 및 서비스
Did not realize this was an extended staff facility. Fireplace did not work. Shower containers for shampoo, body wash empty . Wastebasket was overflowing with garbage. when I discussed with staff in am was told the fireplaces were shut down by fire department and the shower cannisters were no longer used. I said the cannisters should be removed and the motel description should not list fireplaces. Was told nothing could be done about online description.
2023년 10월에 1박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
I am very sorry for the misinformation that you received about the hotel and the cleanliness of the room. We strive to make your stay enjoyable and we did not meet our goals. I hope that you will give us another chance in the future to make it right.

4/10 - 별로예요

Brittany

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Average hotel. The pull out sofa be was filthy. When opened dirt, hair, used toothpicks were all over tha mattress and then dirties the floor. The lock fell of the door. The lobby closes at 10:00pm so you can't ask for anything if you need. The room sleeps siz but only 2 towels were provided. I will never stay there again.
2023년 10월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 23일
Dear Brittany,Your concerns have been heard, and our team will work together to address your concerns accordingly. Please know that we work hard to ensure our rooms are cleaned and prepared for our guests. We will review what may have occurred with your room and ensure this is not a shared experience for future guests. Thank you for reaching out, and we hope to have the pleasure of hosting you in the future.

10/10 - 훌륭해요

Danielle

2023년 10월에 1박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
Thank you for the review! We are glad that you enjoyed your stay.

10/10 - 훌륭해요

Steven E

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
its a nice efficiency... lots of space.
답변 제공: GM 님, 2023년 10월 18일
Thank you for your response!We hope to see you again!ThanksIsaac

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Eh.
We stayed 2 nights and it was just ok. The dishwasher was full of the previous guests dishes. Washed, but not clean. The door to the room was very difficult to open. The "fireplace" was just a light. Overall the room is in dire need of a remodel. We will not stay again.
2023년 10월에 2박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
I am very sorry that your stay was not enjoyable. I thank you for your feedback and hope that you will give us a chance to make it right the next time you are in town

4/10 - 별로예요

RAEKESHA 님, WILLIAMSTOWN

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Laura 님, 2023년 11월 2일
I am sorry that you di not have an enjoyable stay. Hopefully you can give us another try to make it right the next time you are in town

8/10 - 좋아요

Courtney

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
We are glad that you enjoyed your stay. Thank you for your feedback

10/10 - 훌륭해요

Andrew

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
Thank you for the good review. We are glad that you enjoyed your stay.

6/10 - 괜찮아요

Theresa

2023년 9월에 1박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
Thank you for your feedback. WE are sorry that your stay was not a 5/5. Hopefully we can make it right next time.

8/10 - 좋아요

Manuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place for the price.
2023년 10월에 1박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
Thank you for your good review. I am sorry that we did not get you to a 5/5 but we will strive to always make it better.

6/10 - 괜찮아요

Tony

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Came to Cleveland for a family trip. Check in was fine. No thrills, so don't come here expecting free breakfast, etc. Front lobby is closed between 11 pm and 8 am. If you don't show before 11 pm, they cancel your room. Our first room was disgusting. Beds were made, but there was hair everywhere, food on the tables and it smelled. Clearly had not been cleaned. Called front desk, lady was very nice and she gave us a new room. New room was much better. Very outdated (funiture, carpet, curtains) and still weird smells. Beds were comfy, looks like bathrooms and kitchen have had some updates. Sunday morning, we had somone doing work outside our bedroom window. Kind of weird, you would think they would wait until after 11 when we check out. Not sure I would go back, but I did love the layout and extra space for 5 people.
2023년 10월에 2박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
We are sorry that you had a bad experience in the first room. All rooms should be inspected before check in and looks like we messed up. I am glad that we were able to get you moved into a new room that was a little more comfortable. Thank you for the feedback. I hope that you will give us another try in the future next time you are in town.

6/10 - 괜찮아요

Eunkyung

2023년 10월에 1박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
Thank you for your feedback. We are sorry that your stay was not a 5/5. We will strive to make it better in the future.

4/10 - 별로예요

Crystal

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The place was alright. No housekeeping services are offered unless your here for over two weeks. Kitchen is not equipped with basic pots & pans only has one & was dirty. Booking was for 5 people was only given 2 towels & when called for more was told I needed to go pick them up myself. Had to take out trash but was not even provided extra bags to do so. The lady at front desk was nice but other than that would probably not stay here again unless it was just for a day or two.
2023년 9월에 5박 숙박함
답변 제공: General Manager 님, 2023년 9월 28일
Crystal,I apologize for your experience with the property. It is in our best interest to ensure you are happy with your stay and it appears we failed you. I’m using this experience as a training opportunity for my staff. This is unacceptable, however, I am glad the front desk was kind — we can’t train attitude! Some day I’d like to prove your experience as a one time failure and have you try us again. Please call and I’ll make sure I give you a very good deal when you come back to make up for it. Thank YouIsaac

6/10 - 괜찮아요

Marcia

좋아요: 직원 및 서비스
별로예요: 청결 상태
Não condiz
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 28일
Marcia,Thanks for your response. I see you gave us a 6 out of 10. I would like to get a 10 out of 10. Feel free to call the hotel and speak to myself or my Assistant Manager so we can ensure you’re taken care of if you come back to stay!Thank youIsaac & Lisa

10/10 - 훌륭해요

Karin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place for a great price!
We had a stopover in town to visit family and traveling with our pet so we tried Sonesta. I was not familiar with the chain but the suite was wonderful. Checkin staff was very friendly. Spacious and pretty grounds to walk our dog. We liked the 1st floor location. Only comment is that there was sparse glassware and the shampoo/soap dispenser in the shower was empty. Would stay here again though!
2023년 9월에 1박 숙박함
답변 제공: Isaac 님, 2023년 9월 18일
Thank you so much for your kind review! I appreciate the feedback and have shared it with the team. I am also working with the team to replenish the dishware as a lot has gone missing :( Thank you kindly Isaac General Manager

4/10 - 별로예요

Xzondra

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was placed on the 1st floor in a room that smelled like Bad BO and curry, Brocken closet doors, no towels, no soap any were not even in shower, cobwebs surrounded the 🚪 door, and overall cleanliness was poor. In addition, in the room above me was a very heavy human who shook the ceiling when he walked across the floor All night and All morning.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 12일
I thank you for filling out this survey to inform us of the issues you experienced with your stay. We strive to make everyone feel safe and comfortable during their stay, and in that regards it appears we have failed you. I have taken this review seriously and shared it with the team to conduct further training. Thank you for sharing this feedback. We hope you give us another chance in the future.

6/10 - 괜찮아요

Ruth

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cheap but Dingy
We had 7 rooms for a reunion. Best thing about this place is the price. Its very shabby w leaky taps, moldy smells, missing lampshades, etc. Do NOT look under the sofa! Understaffed so rooms not ready for 4pm checkin. I felt sorry for cleaning staff. Desk staff w replace a lost room card without checking ID. AC worked well. Beds seemed clean. No daily housekeeping.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 12일
Hello Ruth,While we strive to make every guest feel safe and comfortable during each stay it appears we have failed you on this occasion. I have taken this survey and printed it to show our staff where we are lacking, such as the sofa bed. I will commit to addressing and fixing this issue. I would hope you come see us again anytime. Thank you for the feedback and I hope you have a wonderful rest of the year. Regards Management

4/10 - 별로예요

Claudia 님, Painesville

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is run down. We stayed here last year and the hot tub was broken. Still broken. Washing machines did not work. The staff was helpful in getting my laundry done however. They stopped serving breakfast like last year with new owners. The internet was horrible. We cut out stay short because of that.
2023년 8월에 7박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 10일
Dear Claudia,Though we are glad you enjoyed our helpful, dedicated staff, we regret that other aspects prevented you from having the exceptional stay we are typically known for. Rest assured, your feedback is important to us and will be addressed as we make the correct changes and improvements. Down the line, we hope you consider returning for a better experience.

10/10 - 훌륭해요

Alyssa

2023년 9월에 3박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
We are glad that you enjoyed your stay. Thank you for the good review!

4/10 - 별로예요

Diane

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Laura 님, 2023년 11월 2일
We are sorry to hear that your stay was not a 5/5. I hope that we can make it right in the future and that you will try our hotel again

8/10 - 좋아요

Salameh

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lisa was very welcoming and accommodating with me while I stayed at Sonesta during a very difficult time. Her kindness and hospitality should not go unnoticed by management, she is a blessing.
2023년 8월에 9박 숙박함
답변 제공: Isaac 님, 2023년 9월 5일
Hello!Thanks for your feedback. We did recognize that and she is happily promoted!Thank you for your feedback. Management

2/10 - 너무 별로예요

Catherine

2023년 8월에 1박 숙박함

8/10 - 좋아요

Tracey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함

4/10 - 별로예요

David

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not as advertised. No breakfast. Hot tub broken. Basketball rim broken. No regular housekeeping. Our unit had a drip from the bathroom ceiling, and there was no one on site to address the problem.
2023년 8월에 3박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 30일
Dear David,What you have detailed regarding your experience certainly does not reflect the spirit of service and value we pride ourselves on. However, we appreciate you for letting us know what was not to your satisfaction during your stay, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

4/10 - 별로예요

Dorothy

별로예요: 숙박 시설 상태 및 시설
Disappointed
We were really disappointed in our stay at Sonesta. The whole facility is in need of paint and general maintenance. The landscaping doesn't look like it had been touched all summer. Our room was "ok" but the bathroom needs some remodeling. The tub is in need of work. When we arrived which was a couple hours after check-in, the dishwasher was running. I felt this should have been taken care of before our arrival. I'm not sure we will be returning.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 29일
Dear Dorothy,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. Thank you so much for letting us know what was not to your satisfaction during your time with us, as this will allow our dedicated team to make the appropriate changes and improvements. We wish you well and hope you'll consider giving us another try someday.

6/10 - 괜찮아요

India

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We didn’t have any dishes or silverware. You should ensure that the things you offer for a kitchenette are supplied. Very inconvenient
2023년 8월에 3박 숙박함