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햄프턴 인 인디애나폴리스 노스웨스트/자이언즈빌 여행 후기

2.5 out of 5
햄프턴 인 인디애나폴리스 노스웨스트/자이언즈빌
6005 S. Main Street, Whitestown, IN

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 394개 이용 후기 중 228개" "
평점 8 - 좋아요. 394개 이용 후기 중 108개" "
평점 6 - 괜찮아요. 394개 이용 후기 중 31개" "
평점 4 - 별로예요. 394개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 394개 이용 후기 중 4개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely helpful. Facility was very clean. Breakfast had various choices and items replenished.
2024년 4월에 2박 숙박함

4/10 - 별로예요

deanna

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was rude, didn’t want to help and was annoyed that we approached them. Including the manager on duty. There were not any luggage cart. Morning staff was making rude comments about guests. Most importantly the American flag is torn and needs to be replaced. I spoke with the manager about how disrespectful it was to our military men and women that service. He didn’t seem to care and just argued with me on why it was staying up. I will never stay here again nor will I support any establishment that is connected to Hamilton. Management and staff need to be retrained in customer service!
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Beverly 님, Loudon

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Felt very safe and the room was clean
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tracy

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Angel L

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome hotel.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Sara

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Terry 님, Fishers

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to several restuarants
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Pippa

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Alan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Use the stairs
Hotel was clean,the staff was top notch. My only complaint the elevators…..yes the elevators. Car 1 was noisy, loud,rough riding,and appeared to hang up. Car 2 was slightly better but rarely ever opened for guests. We saw many guests opt for the stairs.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Krista

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Jordan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Hotel but there was no hot water while I was at the property in my room.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Noah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everybody was awesome.
2023년 9월에 15박 숙박함

10/10 - 훌륭해요

Nathan

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Zainab

2023년 8월에 1박 숙박함
답변 제공: Management Team 님, 2023년 9월 17일
Dear Zainab,We would like to hear from you about your visit. Please reach out to us to understand in detail the areas we can improve.

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly place!
2023년 7월에 3박 숙박함
답변 제공: Isabel, Guest Services / Front Office at Hampton 님, 2023년 8월 3일
Thank you so much for an your review! We are so encouraged to hear you enjoyed our Hamptonality! We are one of the friendliest hotels for this area!

8/10 - 좋아요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very nice. I did call the front deskat 11 pm and asked for security to come up and talk to some teens/young adults regarding the noise. That didn't happen and we didn't get a very good night's sleep.
2023년 7월에 1박 숙박함
답변 제공: Isabel, Guest Services / Front Office at Hampton 님, 2023년 8월 3일
Dear Nancy, I know how important it is to have a goodnights rest. I apologize for any outside disturbance. We really do try our best to control the noise unfortunately it does happen during quiet hours and we try to address it in a number a ways. If I'm working the evening/night shift I will call the room in question and head up to the floor for verification.

10/10 - 훌륭해요

Terry 님, Green Bay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean property with a good breakfast and comfortable beds. Walls are a bit thin....and wish there was a hot tub.
2023년 6월에 2박 숙박함
답변 제공: Isabel, Guest Services / Front Office at Hampton 님, 2023년 8월 3일
Our breakfast is delicious, and I agree I wish we had a hot tub too. We do get compliments on how comfortable our beds are. We apologize if you had a bit of disturbance during your stay. For your next visit lets work on something to reduce any exterior noise.

10/10 - 훌륭해요

Craig

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice and clean
2023년 6월에 1박 숙박함
답변 제공: Isabel, Guest Services / Front Office at Hampton I 님, 2023년 8월 3일
Thank you so much for taking the time to review our property! I are a great hotel and many do love how clean we are! We appreciate your feedback and I am certain this will help others make their decision to stay with us!

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Management Team 님, 2023년 6월 3일
Thank you for your visit! We are happy to have heard you really enjoyed your stay!

10/10 - 훌륭해요

Aaron

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

8/10 - 좋아요

Janine

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is great! Big rooms and bathrooms are decent size. Mattress was comfortable. Everything was really clean. Kids enjoyed the pool. The only complain I have is about breakfast. Coffee tasted like water. When we got there at 8am the waffle mix was gone. Some lady asked the staff for more mix and was told loudly well someone spilled it all and I don’t have time to make more. That was completely uncalled for. She clearly wasn’t too busy to bring more out. Frontdesk staff was really nice and respectful. Definitely would go back.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Marielis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto la ubicación
2023년 4월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room but poor breakfast.
Very clean hotel! Loved my room and felt very safe. Water was barely warm for shower. Went to breakfast at 9:15 on Sunday morning and there was barely anything there. The waffle maker was already unplugged, so that was not an option. Only a few spoonfuls of eggs and has browns were left. Basically no pastries were left either. The only choices were some cold cereals and a few pieces of fruit. We ended up going somewhere else to eat.
2023년 4월에 1박 숙박함

4/10 - 별로예요

Jeffrey

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
If you like a clean room, this is not the place to stay. We checked into our room and noticed the bedding had little hairs all over it and it did not appear clean. There was also hair in our bathroom sink. We asked to be moved to a different room and the person at the desk was nice about moving us. When we got into our replacement room, the beds looked clean which was nice. However, we noticed there were crumbs and food all over the carpet. We had been traveling for 12 hours so decided since the beds seemed clean, we would just sleep and leave. Unfortunately, we did not notice until later that on the side of the bed, there was a used condom wrapper along with hand sanitizing wipes. Obviously, the floors had not been cleaned at all. There were also ants all over the heating-A/C unit. We were so disgusted by this place and would definitely not recommend it. We let the front desk know, however, they stated they couldn't refund us anything due to us booking through a third party (Expedia) vs going directly through them when booking. The front desk people were friendly but this was definitely a very poor experience.
2023년 4월에 1박 숙박함

4/10 - 별로예요

DAVID B. 님, West Bend

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we arrive the two ladies checking us in were very rude and we seemed to be bothering them. I’m not sure if one of the women was training, but I could not understand or hear her. I asked her to repeat what she was saying and she stared at me uncomfortably and then pointed to my key packet. I said, “what does that mean?”. She looked at other lady, rolled her eyes and said, “it’s all in there?”. I assume she was referring to WI-FI and room number…but I asked where I should park? I asked again, “where is the best place to park for this room?”. She replied, “how would I know, that is up to you”. I then asked when breakfast was served and she just looked at me again and did not say anything. I will be honest, we arrived late - 11:00PM, and I’m sure she was tired, but we did not expect this confrontation. I stay in a lot of hotels throughout the year…but never again at this one. Our room had a bad smell and it was dirty in the shower and one of our desks was not cleaned. There was no way I was going to go and ask for a different room because of initial experience, but I did ask my wife if she wanted to just get back in the car and drive further towards our destination. She would not let me, but I was extremely dissatisfied. I will say, the morning gentleman who checked us out was at least pleasant. If Hampton wants me to continue to stay at their properties I would like a personal contact from someone in regards to this terrible experience.
2023년 3월에 1박 숙박함

8/10 - 좋아요

Brett

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Jay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2023년 3월에 1박 숙박함
답변 제공: Managment Team 님, 2023년 4월 14일
Thank you so much for choosing to book with us! We really appreciate your loyalty with Hilton!

8/10 - 좋아요

Reagan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay as long as you’re not handicapped
Rooms were clean, beds were comfortable and breakfast was good. However, when we got there one elevator was out of service and overnight the second elevator broke, they had no signage on it and we waited for 5 min for it. When I told the front desk, he basically rolled his eyes and smirked- and never put a sign on it. We were in a handicap accessible room (not by our request) on the 4th floor, but if I had someone in a wheel chair I’m not sure how I would have gotten them down 4 flights of stairs.
2023년 3월에 1박 숙박함

8/10 - 좋아요

Nadine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

8/10 - 좋아요

Tracy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location, clean and quiet.
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Nicole

2023년 2월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
Misleading and Unfriendly
Your website doesn’t mention an additional $75 for pets. Front desk called after check in to say they were charging an additional $75 and proceeded to say that it wasn’t their issue but your website. Also told me all restaurants in the area were closed at 10:00 pm which was’t the case. Unfriendly staff overall
2023년 1월에 1박 숙박함
답변 제공: Management Team 님, 2023년 1월 22일
Thank you so much for choosing to book with us! We understand your family's frustration however our pet policy has not changed, and the pet fee is quoted on our Hilton website. We would never have hidden fees. We appreciate you choosing to book with us as we are a pet friendly hotel.

10/10 - 훌륭해요

cassie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grocery store across the street List of suggested places to order food from locally right at the front desk! The man working the front desk was so pleasant. It worked perfectly to stay here before going into Indy for Children's Museum.
답변 제공: Management Team 님, 2023년 1월 22일
Thank you so much for choosing to book with us and the awsome review! We hope you come visit us again!

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Exceeds expectations
Very clean. Great breakfast included. Great location - central to many stores and restaurant options.
2022년 12월에 1박 숙박함
답변 제공: Management Team 님, 2023년 1월 23일
We really appreciate your wonderful review! Thank you so much for choosing to stay with us!

2/10 - 너무 별로예요

Michael

별로예요: 직원 및 서비스
Hotels/Wyndham/Hampton deceptive practices
We ended up cancelling our reservation here when we arrived because we were advised at the front desk that the charge for having our small well-trained and behaved dog with us would be an extra $75. This is absolutely ridiculous for a hotel that is advertising itself as pet friendly and offering a rate of $110. And it is obvious that Hotels.com has more concern for its hotel vendors than it does for its customers. It used to be that (with a fair amount of effort) you could at least dig into the fine print somewhere and find out what the pet charge is. Now on repeated occasions I have learned that even that cannot be done. Apparently the site feels it is incumbent upon the customer to separately call the property to obtain such information, which defeat the purpose of a centralized service. It appears to me that Hotels.com is simply in collusion with the hoteliers to make it difficult to find this information (and the same is true of parking charges). They are a co/conspirator in the deception.
2022년 12월에 1박 숙박함
답변 제공: Management Team 님, 2023년 1월 23일
Thank you so much for choosing to book with us! We understand your frustration. Our pet policy has not changed and it is on our Hilton website for anyone wishing to book directly. We will never have hidden fees as it is bad business. We were sad to hear you chose not to stay with us as a result of the pet fee. Please continue to have us in mind if you are in the area again!

8/10 - 좋아요

Terry 님, Fishers

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
easy access
2022년 12월에 1박 숙박함
답변 제공: Management Team 님, 2023년 1월 23일
We are so happy to know you found our hotel easily. Thank you so much for staying with us!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Holiday with family so only 10 hours in the hotel.
2022년 12월에 1박 숙박함
답변 제공: Management Team 님, 2022년 12월 31일
Thank you for spending your Holidays with us!

8/10 - 좋아요

Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The young lady at the front desk was very helpful. The hotel had "system" problems and we ended up switching to a different room at a slightly different price. I would stay at the hotel again.
2022년 12월에 1박 숙박함
답변 제공: Management Team 님, 2022년 12월 31일
Thank you so much for choosing to spend this special weekend with us! We appreciate your wonderful review, and we hope you come visit us again!

6/10 - 괜찮아요

Cynthia

2022년 12월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Management Team 님, 2022년 12월 31일
Thank you so much for choosing to book with us! We appreciate your excellent review!

10/10 - 훌륭해요

Shana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfied
Clean and comfortable
2022년 12월에 2박 숙박함
답변 제공: Management Team 님, 2022년 12월 31일
Thank you so much for taking the time to review us! We appreciate your awesome review!

6/10 - 괜찮아요

Bill

가족 여행
Disappointing
No Wi-Fi or phone when we got there. After Wi-Fi wAs restored it looked as if you had to be a Hampton honors member to get it. Not free Wi-Fi.
2022년 11월에 3박 숙박함
답변 제공: Brian Pipes 님, 2022년 12월 7일
The Wifi is absolutely free. The page you saw was simply suggesting that you sign up for Hilton Honors.

10/10 - 훌륭해요

Peggy

2022년 11월에 1박 숙박함

4/10 - 별로예요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a group of kids (soccer camp or something) booked at the same time. It would have been nice to be on a different floor so we could sleep.
답변 제공: Management Team 님, 2022년 12월 31일
Thank you so much for sharing your feedback with us! I am so sorry to hear your visit did not go as planned. We appreciate your visit, and we will look into making the necessary improvements.

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함

8/10 - 좋아요

Ken

2022년 10월에 1박 숙박함

8/10 - 좋아요

Kim

2022년 9월에 1박 숙박함