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퀄리티 인 & 스위트 여행 후기

2.5 out of 5
퀄리티 인 & 스위트
1008 Sheppard Rd, Burkburnett, TX

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 874개 이용 후기 중 336개" "
평점 8 - 좋아요. 874개 이용 후기 중 235개" "
평점 6 - 괜찮아요. 874개 이용 후기 중 108개" "
평점 4 - 별로예요. 874개 이용 후기 중 84개" "
평점 2 - 너무 별로예요. 874개 이용 후기 중 111개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Vijaykumar

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel has been advertised as Best Western though ownership has changed and not indicated on website. Pool is out of service, breakfast is very limited (almost serve like nothing), rooms are in very bad conditions ( carpet peeling off at many places, broken closets, washroom door doesn’t lock, main door lock has been tampered etc.). We paid more money considering it’s BW but standards are very low.
2024년 3월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 17일
We do apologize for the issues during your stay, however we appreciate the feedback. We will address these issues and quickly get them resolved for a more improved stay. Safe Travels!

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Management 님, 2024년 3월 16일
We are so pleased to hear you enjoyed your stay!

8/10 - 좋아요

Aquenyata

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It wasn't a bad place to stay. The rooms were very big and roomy.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 2일
We are so pleased to hear the good review, thank you for staying with us and we hope to see you again in the future!

2/10 - 너무 별로예요

Jessica

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just to start the advertising is false. There is no breakfast, no wifi and the pool was closed because it was found unsafe. The building in its self stunk and was dirty. All the trash cans were over flowing. None of the smoke detectors had covers on them and some were even covered with a plastic bag. In the elevator the emergency call was turned to off. It says no smoking is allowed but it smelled so bad of cigarettes. Now to the rooms. The first room we were given the beds were dirty, there was trash in the trash can, and the toilet was broke. When I went down stairs to complain the manager admitted that they had not had any house keeping in 3 days. My brothers room when he arrived still had multiple empty beer cans and drugs in his room. When we asked for a refund we were told no. I would not recommend this place
2024년 2월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 26일
We apologize for the issues you've experienced during your stay. We do however offer a continental breakfast for the time being which will soon be hot breakfast, we do offer FREE Wi-Fi, we may have been having technical difficulties during your stay but that is something we do offer. Our pool is closed due to maintenance, in which we are diligently working to get open. We sure do hope you give us another chance in the future, safe travels!

2/10 - 너무 별로예요

Dusty

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not stay. We saw the filthy condition everywhere, many room doors damaged as if they had been broke into or attempted to be broken into, and asked for a refund. The assistant manager gave me a receipt for a refund with her initials. She said to contact expedia and you would call her for a refund approval and she would approve it. Expedia should remove this hotel until it cleans up it's entire operation.
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 20일
We do apologize for the issues during your stay, we do however appreciate the feedback in where we can improve. We hope that you will give us another chance in the future.

2/10 - 너무 별로예요

Carl

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was dirty and disgusting. TV’s didn’t work anywhere in the hotel. No breakfast even though it was promised. Thought it may have been a Best Western but clearly was NOT! Best Western should make them take the signs off the property
2024년 1월에 2박 숙박함
답변 제공: Management 님, 2024년 2월 9일
We do apologize for the issues during your stay. We are diligently working to address and resolve the issues stated in your feedback. We do hope you give us another chance in the future. Thank you and safe travels.

4/10 - 별로예요

Erica

연인과의 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to change rooms like 3 times. My first room had the floors stained the couch stained and the bedsheets stained too. My mother’s room didnt have a working fridge and barely any running water. The second room I got was good and stayed there but my mother’s other room, the door did not lock once you closed the door. The new room she got was good afterwards. Also they don’t have the pools open the whole time but that’s just me being picky.
2024년 2월에 4박 숙박함
답변 제공: Management 님, 2024년 2월 9일
We do apologize for the issues during your stay. We are diligently working to address and resolve the issues stated in your feedback. We do hope you give us another chance in the future. Thank you and safe travels.

2/10 - 너무 별로예요

Jorge

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Higiene horrible, NO limpian los cuartos ni suplen lo basico que suple un hotel como toallas limpias ni papel higienico, las higiene en cuartos, pasillos, elevador y alrededores insalubre, NUNCA volveria a ese lugar y MENOS se lo recomiendo a NADIE😡
2024년 1월에 6박 숙박함
답변 제공: Management 님, 2024년 2월 3일
Nos disculpamos por los problemas durante su estadía, sin embargo, solicitamos a los huéspedes que soliciten servicio de limpieza si se hospedan más de 2 días. Seguramente abordaremos estos problemas que tenga con nuestros empleados. Gracias por los comentarios.

2/10 - 너무 별로예요

Jorge

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No me gusto nada, NADA de higiene, nunca nos limpiaron la habitacion, tuve que ir al mostrador a buscar toallas y papel higienico, nada de empatia del personal malas actitudes, fue una experiencia horrible. No lo recomiendo para NADA😡
2024년 1월에 5박 숙박함
답변 제공: Management 님, 2024년 2월 3일
Nos disculpamos por los problemas durante su estadía, sin embargo, solicitamos a los huéspedes que soliciten servicio de limpieza si se hospedan más de 2 días. Seguramente abordaremos estos problemas que tenga con nuestros empleados. Gracias por los comentarios.

2/10 - 너무 별로예요

Christopher

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Awful
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 29일
We do deeply apologize for any issues you may have experienced during your stay. We do hope that you consider us again in the future.

2/10 - 너무 별로예요

Kristi

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 12일
We apologize for any issues you've experienced but are we thankful for the feedback.

2/10 - 너무 별로예요

Angie

연인과의 여행
별로예요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 22일
We do apologize for the issues during your stay as we were experiencing unexpected difficulties, we were working diligently to fix with the resources we had. We do appreciate the feedback, and hope to see you again in the future.

2/10 - 너무 별로예요

Cheryl

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 19일
Sorry Cheryl for the issues you may have experienced during your stay, we apologize deeply and hope you give us another chance in the future.

10/10 - 훌륭해요

Rhett

출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Management 님, 2024년 1월 16일
Thank you for the feedback, we hope to see you again soon!

10/10 - 훌륭해요

AMANDA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The establishment was clean, and the staff demonstrated excellent customer service.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
We are so pleased to hear your stay was exceptional! We hope to see you again soon, safe travels!

8/10 - 좋아요

Jackie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pillows are little and not enough tub in bad shape needs replaced floor was weak. Staff was very friendly
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
We are sorry to hear about some of the issues you endured, please allow us to extend our apologies. Thank you for the feedback and the rave on our staff! Safe Travels!

2/10 - 너무 별로예요

Theresa

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No breakfast, had to stay next to a couple who were smoking cigarettes in the room and no one downstairs cared. Even at 6am fire alarms were going off because of them smoking. I’m 9 months pregnant and had to ingest second hand smoke because staff wouldn’t put us in another room.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
We do sincerely apologize for the issues you endured on your stay with us, we will be addressing your concern immediately. Thank you for staying with us and congratulations on your blessing!

4/10 - 별로예요

Diane

아이를 동반한 가족 여행
Indoor pool was closed . Pool heater didn't work. The one thing we got this room for. Had to ask for towels. We haven't had the breakfast yet.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
We do apologize, we are working diligently to fix this issue. Our deepest apologies, we do appreciate the feedback. Safe travels.

6/10 - 괜찮아요

JoDee

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not the best, not the worst.
We stayed here because it was inexpensive but it wasn't great. The door to the room looked as if it had been broken into, the lamp didn't turn off, and the alarm kept going off because someone was smoking Marijuana in the elevator.
2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
We would like to extend our deepest apologies for this issues and we will be addressing them with our maintenance immediately. Thank you for the feedback, safe travels.

2/10 - 너무 별로예요

Wade

2024년 1월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 25일
We do apologize for any issues you experienced during your stay, we appreciate the feedback and hope to see you again soon.

4/10 - 별로예요

David

가족 여행
별로예요: 편의 시설/서비스
It took one hour to check in. Lights. Tv. Shower. Commode did not work right. Had a plastic bag on the smoke detector.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 2일
We do apologize for the issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 - 너무 별로예요

Kellie

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 2일
We do apologize for any issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
10 thumbs down
This place and the staff were terrible. Couldn't wait to leave unorganized dirty and very unprofessional staff that work there this place is absolutely a dump needs to be taken off the available hotels I will never go to hotel.com again was overcharged.
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 16일
We are deeply sorry if your stay was not up to par, we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

2/10 - 너무 별로예요

Coty

2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
We are deeply sorry if your stay was not up to par, we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

2/10 - 너무 별로예요

Randy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I prepaid for a double bed and got a king bed instead.I was given a key to a wrong room I was told 421 so when I open it someone is already in room.thank God we didn’t get shot at!! So I go back down and now told 425 so go back up and still doesn’t work.So an employee himself comes to open still don’t work so he turns around and opens 426.He walks in and says ok this is your room.Also room is non smoking but all of floor smells like marijauna.There is no breakfast either and no one at front counter.Other guest say to call front counter dial 0 and we get back to room and no phone either in room.No telling how long no one was not in office so very unsafe! I rang the bell repeatedly to ask where the breakfast was at nobody came to front! I and many other guest waited at least an hour and nobody came to get breakfast ready or came to front desk!! So we go back up to get our things to leave I then decided to call office from my phone and someone finally answered at 8:10 a.m I was told that they have no food to make for breakfast and owners are aware of the problem a couple of days now and have yet to provide what they need to make breakfast!! The worst hotel to stay at!!! Another problem 4th floor is not a floor to put any guest at it’s the dirtiest floor ever- carpet so dirty walls are filthy— etc! I could go on and on but I think I’ve Mede it clear this hotel does not need to stay open for business!
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 2월 2일
We do apologize for any issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

6/10 - 괜찮아요

Orlando

2023년 12월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 16일
Thank you for the feedback. Safe travels!

2/10 - 너무 별로예요

Jose

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Main lobbis is ok but rooms are nasty stains on couches and carpet..As soon as you walk out elevator and see hallway carpet you'll see what you booked..not recommended and won't stay again..
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
We are deeply sorry if your stay was not up to par, we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

4/10 - 별로예요

Andrew

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not our best stay here.
Returning from the casino at 2 AM, we were met by the Police in the lobby because the Hotel staff had disappeared. I hope nothing bad had happened to them. The shower in our room 421 had spotted, greasy stains all around the drain and the side of tub. We did not shower that morning. The room was spacious and bed was comfortable.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
We are deeply sorry for the issues during your stay, I can assure you that they were addressed and we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

2/10 - 너무 별로예요

Tommy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
NO FRONT DESK CLERK
We checked into the hotel at 4pm. Room was clean. Bathroom was clean but not fully stocked. No wash rags, no toiletries. Left until 1am. When we arrived back our key cards would not work. Person at front desk said he was going to go get his mother to show him how to rekey the cards. We waited until almost 5am to get into our room. The guy never came back. We had to call the local police department to come find someone to let us in our room. Was a HORRIBLE experience. I will recommend everyone to NOT stay here.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
We are deeply sorry for the issues during your stay, I can assure you that they were addressed and we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

6/10 - 괜찮아요

Jim

2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
Thank you for the feedback!

4/10 - 별로예요

Kim

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Noisy heater
Husband wasn’t feeling well and took medicine and passed out . I was going to watch tv but it never would receive signal . Then there was a screeching noise coming from heater when it would kick on. So bad that it woke my husband up. I called front desk to let them know they did offer to put us in a different room but it being 2:00 am we neither one wanted to switch rooms. Told the young man we would not use the heater and he suggested to turn to fan for a quieter sleep. It wasn’t much better!! Totally bad night of sleep.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 26일
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

10/10 - 훌륭해요

Tuyen

2023년 12월에 3박 숙박함
답변 제공: Management 님, 2024년 1월 19일
Thank you for the feedback, we appreciate the 5 stars! We hope to see you again soon.

4/10 - 별로예요

Dana

좋아요: 직원 및 서비스
별로예요: 청결 상태
Not so happy at The Blue
We did not get the room we reserved. The first room they gave me was a double Queen standard room. I had reserved a king suite. When going back to the front desk and telling them I did not get the room I reserved I was informed the room was unavailable because the air conditioner was broken. That was understandable and they put me in a deluxe king. When we got into the room, the microwave had not been cleaned, the refrigerator had not been cleaned, there was water bottle behind the TV, the sink in the bathroom had not been cleaned and had to reprogram the TV. The back door of the hotel was supposed to be key entry only. The door was left open all night, you did not have to have a key to get in. The security of the building was not all that.We were tired from traveling and did not want to switch rooms again. The sheets on the bed had been changed so we decided to go ahead and stay since it was just for one night. I would stay here again because of the convenience. However, if we do stay again we will check the room before we bring up our luggage.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 26일
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

2/10 - 너무 별로예요

Grayson

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 26일
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

4/10 - 별로예요

Donald W

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When we checked in we had to wait for the hotel staff to finish her visit in the living room area with her friends before we could get our room keys. We checked out the indoor pool while we were waiting and was told it was closed because the heater wasn't working. This was one of the reasons we booked this hotel so the kids could swim. We found the room to be unclean. There was a blue towel hanging on the back of the bathroom door. All other hotel towels were white. We also found a loofah in the shower that didn't belong to us. There was a partial roll of toilet paper and no replacement. When I tried to use the shower half of the water came out of the lower faucet and half of the water came out of the shower head so there was no pressure. The second day we were there we went downstairs to find only 1 rock hard waffle left for breakfast. There was only one hotel staff waiting on the front desk and cooking. So we had to go out for breakfast. The staff that day was pleasant and helpful though, supplying us with more needed toilet paper. Once we returned that night we found that neither of our room keys were working. I went back downstairs to find another hotel guest having the same problem and to have the hotel staff tell him that he must have put the hotel key too close to his cell phone. I quickly explained that this issue was on them because I have the same issue with both keys and both were kept away from our phones and in separate locations. WIll not return.
2023년 12월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 26일
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

8/10 - 좋아요

Ron

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice option for travel stop
The first room we were given had a non-working lock. The door could be opened without a key. The clerk at the desk did not remember us checking in 15 minutes earlier and had a difficult time understanding what our problem was. When we finally got a new room, the room was clean and comfortable.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 26일
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

2/10 - 너무 별로예요

Betty

가족 여행
Well now what
I paid for the deluxe room. The curtains didn’t close. There was black marks on the pillow cases and the sheets. No water pressure in the sink and the shower did not even work. They let me use a shower in another room but I should not have had to do that. The breakfast was frozen waffles not even cooked cold sausage and the code was just water with a little brown coloring. Last time lower rated room was nice this time yuk and I paid for more expensive room and higher rated room
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 26일
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

6/10 - 괜찮아요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t eat the breakfast here!
I have stayed here many times for many years with family and friends. We always chose this place because of the proximity and of course the breakfast was always great. I can not say that anymore. The breakfast was the worst I have ever experience ever. It’s all prefabricated frozen foods now. Very disappointing. I had to take the kids and other people in the party with us to a restaurant to eat. That’s how terrible the breakfast was. The staff was very kind. The place was very clean. I have never complained before. But someone else needs to know about this. If this remains the new normal then we will all look for different accommodation in the future.
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 26일
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

4/10 - 별로예요

Lillian

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 26일
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

8/10 - 좋아요

Connie

2023년 12월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 16일
Thank you for the feedback!

10/10 - 훌륭해요

Orlando

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager Eddie Rhodes 님, 2023년 12월 9일
Thank you for staying with us!

8/10 - 좋아요

Eva

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 26일
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

4/10 - 별로예요

William

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: General Manager Eddie Rhodes 님, 2023년 11월 28일
Thank you for staying with us!

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good luck………..
Stay in Wichita Falls! This hotel was the worst on all levels. Showed up with family in tow and had reserved the suite. Once we showed up though we were given a standard room and was told no other rooms were available. The halls reeked of the Devil’s cabbage and brewskis. Great if you’re a frat bro not so much for family. In the room TV was broke, refrigerator was broke, shower head flew off, and the toilet ran all night. Won’t be back!
2023년 11월에 4박 숙박함
답변 제공: General Manager Eddie Rhodes 님, 2023년 11월 28일
I am sorry to hear this about your stay with us. We will work harder to fix these issues. I deeply Apologize we are transitioning and we are in the process of remodeling the hotel. And I am working hard to fix the issues you express to us throughout your stay with us. We here At The Blue Hotel By Relianse are working hard Hospitality is Our Number One Rule and We Love To Live Up & Up Hold Our Brand Standards in Making Sure Very One That is Staying With Us Have A Enjoyable Stay with Great Hospitality In a Family environment. We will be able to fix the issue Thank you. Thank you for staying with us in our transitional period.

6/10 - 괜찮아요

Angie

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
We were put in a room where the TV didn't work and we had to ask for another room when we found the front clerk, because we waited and rang the bell for about 15 minutes before we could get someone to help us, then we were given two room keys and one didn't work and we had to wait till we went back to the room later in the evening because we couldn't find the clerk again.
2023년 11월에 1박 숙박함
답변 제공: General Manager Eddie Rhodes 님, 2023년 11월 28일
I am sorry to hear this about your stay with us. We will work harder to fix these issues. I deeply Apologize we are transitioning and we are in the process of remodeling the hotel. And I am working hard to fix the issues you express to us throughout your stay with us. We here At The Blue Hotel By Relianse are working hard Hospitality is Our Number One Rule and We Love To Live Up & Up Hold Our Brand Standards in Making Sure Very One That is Staying With Us Have A Enjoyable Stay with Great Hospitality In a Family environment. We will be able to fix the issue Thank you. Thank you for staying with us in our transitional period.

2/10 - 너무 별로예요

Stacie Ernie

2023년 11월에 1박 숙박함
답변 제공: Management 님, 2024년 1월 26일
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

2/10 - 너무 별로예요

Chloe

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Management 님, 2024년 1월 26일
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bedbugs!!!!
DONT DO IT!!! Bedbugs. When you pull up the name on the building is Best Western and The Blue! First thing I always do when I stay at hotels is check for bedbugs. Sheets was dirty and dead bedbug on bed and a smashed dead bedbug on wall with dried blood coming from it
Zoom in dead smashed bedbug
2023년 11월에 1박 숙박함
답변 제공: General Manager Eddie Rhodes 님, 2023년 11월 28일
I am sorry to hear this about your stay with us. We have check this matter and had a inspector come and this and was cleared. We will work harder to keep from having these issues. I deeply Apologize we are transitioning and we are in the process of remodeling the hotel. We are working hard to fix the issues you express to us throughout your stay with us. We here At The Blue Hotel By Relianse are working hard Hospitality is Our Number One Rule and We Love To Live Up & Up Hold Our Brand Standards in Making Sure Very One That is Staying With Us Have A Enjoyable Stay with Great Hospitality In a Family environment. We Do Deeply apologize& thank you for staying with us in our transitional period.

6/10 - 괜찮아요

Kimberly

좋아요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Manager Eddie Rhodes 님, 2023년 11월 17일
Thank you for staying with us.

10/10 - 훌륭해요

Nora

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: General Manager Eddie Rhodes 님, 2023년 11월 14일
Thank you for staying with us! We would love to have you back soon! Safe Travels!