스탠다드 스튜디오, 더블침대 2개, 금연, 냉장고 및 전자레인지 | 책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 셀렉트 스위트 - 위치타 - 노스 여행 후기

2.5 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 217개 이용 후기 중 42개" "
평점 8 - 좋아요. 217개 이용 후기 중 45개" "
평점 6 - 괜찮아요. 217개 이용 후기 중 43개" "
평점 4 - 별로예요. 217개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 217개 이용 후기 중 53개" "

6.8/10

청결 상태

6.4/10

직원 및 서비스

5.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Passing by
2023년 5월에 1박 숙박함

4/10 - 별로예요

Mariela

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smelt like cigarettes staff never at front desk
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 27일
Dear Mariela, Please accept our sincere apologies for not providing every guest with the attentive service we strive to provide. Rest assured that this issue has been addressed with our staff and will not be repeated. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We enjoyed hosting your visit; we look forward to seeing you soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Sharon

2023년 5월에 1박 숙박함
답변 제공: SG 님, 2023년 5월 17일
I do apologize for any inconvenience that was had on your experience. We strive to make everyone's stay enjoyable. If you have any feedback it would be more than appreciated to get this property to the standards you were expecting. Thank you!

4/10 - 별로예요

Sharon

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
On line said breakfast - was not even coffee. Nothing in the room - no coffee pot, tissue, lamps etc. No one in office until we called on the service phone and then still had to wait. Also said pool but ??? It was (OK) but would not stay again.
2023년 5월에 1박 숙박함
답변 제공: Hotel Managment 님, 2023년 5월 15일
I do apologize for the misrepresentation and thank you for bringing the discrepancies to our attention. I was able to make the changes to depict the property online so future guests are aware of what we do, and do not offer.

4/10 - 별로예요

martin

출장 여행
Kind of dilapidated really. Definately gets heavy use. Took me ½ to check in late as no one was available.
2023년 4월에 1박 숙박함
답변 제공: sg 님, 2023년 4월 29일
Good morning Martin. I do apologize for the timely manner of checking in. We do close the office at 10PM everyday. We do have someone on call, but they do in fact have 30 minutes to get back to the office. I apologize you were unsatisfied with your room, and I will personally look into any issues that could have happened with the room itself. Thank you for brining this to our attention so we can quickly fix any issues that may arise.Have a great day!

8/10 - 좋아요

Sheryl

2023년 4월에 3박 숙박함

8/10 - 좋아요

ciro

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good price very clean
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 31일
Dear ciro, Thank you for being our guest and for taking the time to review your experience at our hotel. We are delighted to learn you found our hotel to be completely spotless and cost-effective. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit, and we're glad we could make that happen for you. We hope you will make Extended Stay America your home whenever you are in this area.Sincerely,Hotel Management

4/10 - 별로예요

MICHAEL 님, COLUMBIA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Surprised to not find any dishes/silverware in rooms. Too few towels. No hairdryer (when's the last time you heard this?). No other amenities available.
답변 제공: Hotel Management 님, 2023년 3월 28일
Dear MICHAEL, Thank you for taking the time to share your comments. We offer dishware, hairdryers, and complimentary toiletries at the front desk, and we provide them upon our guest's request. We do our best to keep our guests informed of this policy and do everything possible to ensure an enjoyable stay. Therefore, we sincerely apologize this was not your experience. We would love the opportunity to make it up to you and host you again on your next visit to the area. Sincerely,Hotel Management

2/10 - 너무 별로예요

Charles

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They charged me for the room said Expedia money wasn't there.
2023년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 21일
Dear Charles, We are sincerely sorry to learn about your experience. Please allow us to evaluate the situation to see what went wrong. Meanwhile, if we can be of any help, please reach out to us at the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management

2/10 - 너무 별로예요

Karla

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had dead bugs in the drawers and the bath tub was yellow. My blinds wouldn’t close because they were warped so they wouldn’t close.
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 24일
Dear Karla, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; without it, we cannot improve. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Eddie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Amari

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was old but not too dirty. There is never anyone at the front des. Their front desk doesn’t open till ten am like what kind of hotel opens at 10 am.
답변 제공: Hotel Management 님, 2023년 2월 5일
Dear Amari, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Furthermore, we will share your feedback regarding our accommodations with the appropriate individuals as we plan for future upgrades. In the meantime, we will continue to provide outstanding hospitality and clean, comfortable rooms for our guests. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management

4/10 - 별로예요

D

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Not for me
Basic accommodations, very basic. Nice little kitchenette. NO coffee maker in the room😡. If you’re moving in for a while, it would be ok. First time I’ve stay at one. I prefer better, I won’t be back.
2022년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 2일
Dear D, Thank you for being a valued guest and sharing your feedback. We appreciate your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied; however, we are sorry your room did not have the amenities you desired. To ensure the cleanliness of kitchenware upon check-in, Brand Standards require us to make these items available at the front desk rather than leaving them in the room, and our team gladly delivers them to your suite. Your observation is appreciated, and we will remind our front desk to communicate this more clearly. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management

8/10 - 좋아요

TOMMY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 11월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a full service extended stay
Not designed for confort or convenience. Simply CHEAP. There is a full fridge w/freezer but no ice or ice trays. 2 burner stove but NO dishes, pans or even plactic ware. Sink handle fell off in my hand and tub did not drain proberly. GFCI switch broken. No iron or hair dryer. No tiny shampoo/conditioner. No vanity just a sink hung on wall. Bed was cheap full size mattress on platform bedframe that they called a double. Floors were vinyl and needed to be scrubbed. Asked if I could check in 1 hour early and was told no. Due to my schedule i would not be able to be back until 11:30 pm. At this time no one at desk to check me in and I had to call the office and wait while they located someone.
2022년 11월에 3박 숙박함

2/10 - 너무 별로예요

Chiaki

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Damon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2022년 10월에 7박 숙박함

2/10 - 너무 별로예요

Elias

2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Bishow

단체 여행, 출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
That is very dirty nasty and bad bad service I couldn’t sleep tonight I am room is dirty contacts I have to wait two hours for somebody come open the door and give us a key it’s terrible terrible hard to find parking very bad hotel I never been to the Desh Bandhu hotel on my life
2022년 8월에 2박 숙박함

8/10 - 좋아요

John

2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Adam

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Tired room & smelled like smoke but sufficient
Room was a little tired. Smelled like smoke. About what I’d expect from a extended stay inn. I wasn’t expecting luxury. Just wanted a clean, safe place to stay overnight to continue my trip in the morning
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Abigail

2022년 8월에 1박 숙박함

4/10 - 별로예요

Cary

2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Brennen

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Mayra

좋아요: 청결 상태, 직원 및 서비스
All good
2022년 6월에 1박 숙박함

4/10 - 별로예요

Anisette

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One-night stay
We had a non-smoking room that reeked of cigarettes. Room & bathroom were poorly cleaned.
2022년 6월에 1박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Thank you for taking the the time to review your stay with us. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
The beds were not sturdy at all. The beds were on stilts. The blinds has a. Inch of dust on them. Bathtub had water in it.
2022년 6월에 2박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Hello. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.

2/10 - 너무 별로예요

Larkin

출장 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is ran down and hotel is very lazily kept running.. Staff is never there at front desk.. And no toiletries in hotel..no soap, shampoo, only two little towels.. DON'T STAY HERE
2022년 6월에 2박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
We apologize that you did not enjoy your stay with us, Larkin. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

4/10 - 별로예요

Jason

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

4/10 - 별로예요

linda

가족 여행
좋아요: 직원 및 서비스
well the bed was real small for 2 people, not sure how old the hotel is but it look its age in my room. the front desk person was great. not sure what i was expecting but, that was not it. but it worked for one night.
2022년 5월에 1박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Linda, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

6/10 - 괜찮아요

Douglas

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Very few amenities which is reflected in the price. However, when things don’t work (light above stove, exhaust fan) the experience is even less.
2022년 5월에 1박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 7월 7일
Thank you so much for highlighting the areas that deserve our attention Douglas. We apologize for any inconvenience that you experienced and wish you the best in your future travels.

2/10 - 너무 별로예요

Emerson

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 2박 숙박함

10/10 - 훌륭해요

Ihssan 님, Wichita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff.
2022년 4월에 12박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 18일
Thank you for sharing your kind words and rating with us. We are so happy that you enjoyed your time with us and hope to see you again soon!

6/10 - 괜찮아요

ROBBIE

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cigarette smell
The room smelled like cigarettes my CPAP machine smelled like cigarettes the next night when I wasn't there
2022년 3월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 18일
Thank you for taking the time to rate our stay with us. Please accept our sincerest apologies for the issues that you encountered with the overall cleanliness. We have addressed this concern with our housekeeping team and hope that your future travels are both comfortable and pleasant.

2/10 - 너무 별로예요

Suzanne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Besides the fact there was no lobby, it felt like a jail. You had to scan your room card to get in the door right next to the front desk. The door looks like a jail cell door. As soon as you open the door it reeks of marijuana in all of the hallways. Quickly got to the room and there was no remote for the TV. I told the lady at the front desk but she didn’t have another one available. So we pretty much stayed on our phones all night
2022년 3월에 1박 숙박함
답변 제공: Astrid -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 18일
Thank you for taking the time to rate and review your stay with us, Suzanne. We sincerely apologize for the issues that you experienced while with us and hate to see the inconvenience that this caused. Thank you for allowing us to host you and we wish you all the best in your future travels.

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Fine for a nights stay, set up for long term stays
If you need a long term stay with very basics covered this may be for you. The beds were comfortable. It was clean, but little in amenities is given. The rooms have a refrigerator, sink, stove, and microwave. There is a tv with cable. Free wifi, but it is limited. There is more service available for a few.
2022년 3월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 5월 18일
Thank you for your wonderful review! We are so happy that you enjoyed your time with us and look forward to seeing you again soon!

8/10 - 좋아요

Jack L

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 3월 15일
We are so happy to see that you enjoyed your time with us, Jack! We truly appreciate you taking the time to rate us! Please come back to see us soon!

6/10 - 괜찮아요

Belinda K

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Was dirt on the floor. Nasty, dirty washrag left draped over shower rod. Outdoor trash was overflowing. Other than that is was decent and a very good price.
2022년 1월에 1박 숙박함
답변 제공: Brian -Guest Engagement Team - WoodSpring Suites 님, 2022년 2월 8일
Hello Belinda. We are happy that you enjoyed your overall time, but hate to see that you experienced issues with the cleanliness. This certainly highlights the areas that we need improve upon for all our future guests.

8/10 - 좋아요

Valery 님, Miami

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well located
2021년 11월에 1박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 12월 8일
We are so happy to know that you enjoyed your time at our hotel! We hope to see you again the next time you are in the area!

6/10 - 괜찮아요

Tony

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms are really cheap for a reason.
2021년 11월에 3박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 11월 5일
Thank you for taking the time to rate and review your stay, Tony. We apologize that we failed to satisfy your expectations during your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels.

2/10 - 너무 별로예요

jesse

아이를 동반한 가족 여행
별로예요: 직원 및 서비스
Office closed couldn’t check in
2021년 10월에 1박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 10월 25일
Thank you for your rating and review, Jesse. We sincerely apologize that you were unable to check-in due to the lobby hours. We do provide a lobby phone that you can dial if you are checking in after or before our lobby is open for service. This allows you to dial '500' for assistance from one of our amazing team members. We are so sorry if you were not aware of this prior to visiting and will work hard to make this more visible to all our future guests. We do hope that your future travels are wonderful ones.

2/10 - 너무 별로예요

Miranda

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wasn't able to check in because the office was closed. I called the number that was on the sign and they weren't able to get anyone to check me in for over 45 minutes. I kept calling back and got the run around. Expedia and Wood Spring Suites won't refund me for a room I never even got to check into due to the hotel not having someone on-site to check in guest. NEVER using Expedia again!
2021년 10월에 1박 숙박함
답변 제공: -Carrie, Guest Engagement Team - WoodSpring Suite 님, 2021년 10월 25일
Thank you for taking the time to rate your stay. We are so sorry for the issues that you encountered with check-in as this is never the type of experience that we intend for you to have. We can assure you that we will address the proper channels that the proper steps can be taken in order to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.

6/10 - 괜찮아요

Mark

출장 여행
별로예요: 직원 및 서비스
2021년 9월에 21박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 10월 8일
Thank you for taking the time to rate your stay. We hope that you enjoyed your time with us and would love to host you again the next time your travels bring you this way.

10/10 - 훌륭해요

Jamal

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
It was affordable and quite. Only drawback is cleaning schedule and fresh linens and towels was never proactively offered. Otherwise the staff respectful and gives each occupant their space and privacy. Very courteous auditors just need more frequent room cleaning.
2021년 9월에 16박 숙박함
답변 제공: -Sarah, Guest Engagement Team - WoodSpring Suites 님, 2021년 10월 8일
We appreciate you taking the time to rate and review your stay with us. We are happy to see that you enjoyed your overall stay with us, and appreciate your observation on how we can improve. We hope to have another chance to show you a much better experience the next time your travels bring you this way.

2/10 - 너무 별로예요

Tammy

별로예요: 청결 상태
Dirty place. I wanted non smoking room but got stuck in smoking room. TV only has 1 channel, phone did not work in room, and the light strip in bathroom above sink has 5 light bulbs. Only one was working. Also cold water would not work in sink. Room 407.
2021년 8월에 1박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2021년 9월 2일
Thank you for your rating and your review, Tammy. We hate seeing that you experienced so many inconvenient encounters during your visit. Our team works hard ensure that these matters are handled swiftly, and we can't apologize enough that this did not happen for you. Thank you for highlighting the areas that deserve our attention and best wishes in your future travels.

2/10 - 너무 별로예요

Tony

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unbelievable customer service. I had a very serious issue and was told the policies of the hotel would not allow any help. There was no way to work within the policies that could be used to help and the person behind the counter was not willing to determine options. Fortunately, it turned out ok but it could have easily been life threatening.
2021년 8월에 13박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2021년 9월 2일
Hello Tony. We appreciate you taking the time to share this experience with us. We value the opinions of all our guests as we strive to deliver exceptional guest satisfaction. We are terribly sorry to see that we fell short in delivering this during your stay with us and will address this with our team directly in order to avoid this in the future. We do hope that your future travels are wonderful ones.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay. No major complaints. Staff were corteous and helpful. Room product was satisfactory given the price point. I'd recommend a week or more stay to get the discounted rate. Would defintely book again in the future.
2021년 7월에 6박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 8월 16일
Thank you so much for your wonderful rating and comments! We are thrilled to see that you enjoyed such a great stay! We hope to see you again the next time your travels bring you this way!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Na
2021년 7월에 7박 숙박함
답변 제공: -Claire, Guest Engagement Team - WoodSpring Suites 님, 2021년 7월 21일
Wow! What an outstanding rating! We can't tell you how happy it makes us to see that you enjoyed such a wonderful stay! Thank you so much for choosing WoodSpring Suites!

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태
Easy to maneuver amenities was slim
2021년 7월에 2박 숙박함
답변 제공: -Brandon, Guest Engagement Team - WoodSpring Suite 님, 2021년 7월 21일
Thank you for being our guest and letting us provide you with an overall comfortable stay. We hope that our hotel was able to meet your needs during your stay.