실내 수영장, 야외 수영장

그린스프링스 베이케이션 리조트 여행 후기

3 out of 5
그린스프링스 베이케이션 리조트
3500 Ludwell Pkwy, Williamsburg, VA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 546개" "
평점 8 - 좋아요. 1003개 이용 후기 중 260개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 83개" "
평점 4 - 별로예요. 1003개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 58개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

YOUNGDAE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Dymond Mutz 님, 2020년 8월 16일
Thank you for your feedback.

10/10 - 훌륭해요

YOUNGDAE

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 8월에 1박 숙박함
답변 제공: Krista Silva 님, 2020년 8월 16일
We are glad you enjoyed your stay, thank you for the review!

8/10 - 좋아요

richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Have a great time would luv to come back
2024년 4월에 2박 숙박함
답변 제공: Cliff 님, 2024년 4월 15일
Thank you Richard! I am so glad you had a nice stay. We look forward to seeing you again.

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness
2024년 4월에 2박 숙박함
답변 제공: Cliff 님, 2024년 4월 15일
Lisa, I am so glad you had a wonderful stay. We look forward to your return.

10/10 - 훌륭해요

Charlotte

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Have no complaints. Beautiful, clean and quiet.
2024년 4월에 1박 숙박함
답변 제공: Deb: FD Supervisor 님, 2024년 4월 12일
Thank you Charlotte for being our guest! I am glad to hear you got to enjoy our beautiful resort during your peaceful visit with us!

10/10 - 훌륭해요

Thomas

좋아요: 숙박 시설 상태 및 시설
We biked down from Richmond. Great place to stay, All great
2024년 4월에 1박 숙박함
답변 제공: Deb: Front Desk Supervisor 님, 2024년 4월 10일
We appreciate the kind feedback! Thank you again for being our guest!

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Team was super friendly & property well maintained
2024년 4월에 1박 숙박함
답변 제공: Deb: Front Desk Supervisor 님, 2024년 4월 10일
Thank you for staying with us John! We look forward to next time!

8/10 - 좋아요

Sonya

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was a good fit for my family and the amenities were great!
2024년 4월에 4박 숙박함
답변 제공: Deb: Front Desk Supervisor 님, 2024년 4월 6일
Thank you and your family for being our guests and enjoying the amenities! We look forward to your next visit!

10/10 - 훌륭해요

Mark

Good stay
2024년 4월에 2박 숙박함
답변 제공: Deb: Front Desk Supervisor 님, 2024년 4월 6일
Thank you for being our guest; happy to hear you had a good stay with us!

6/10 - 괜찮아요

Kathy

별로예요: 청결 상태, 편의 시설/서비스
Average resort, at best. The room/condo was cleanish. Carpet was very wet in places, floors were dirty.
2024년 4월에 2박 숙박함
답변 제공: Deb: Front Desk Supervisor 님, 2024년 4월 6일
Thank you for your feedback. I apologize about any inconveniences experienced. We hope to have the opportunity to provide a better time with us in the future.

10/10 - 훌륭해요

Kenneth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always like Greensprings or Powhatan properties….been staying there for years. Great staff when checking in and rooms are always clean and comfortable!
2024년 3월에 3박 숙박함
답변 제공: Cliff 님, 2024년 3월 28일
Hi Kenneth, Thank you for your continued support of our Williamsburg properties. I am so glad you had a wonderful stay. I will share your comments with our team.Cliff ReynoldsGeneral Manager

10/10 - 훌륭해요

Teonna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's such a peaceful place. it was nothing short of amazing.
2024년 3월에 3박 숙박함
답변 제공: Deb: FD Supervisor 님, 2024년 3월 12일
Wonderful to hear! Please be our guest again soon!

10/10 - 훌륭해요

JAMIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very clean and convenient for the location.
2024년 3월에 1박 숙박함
답변 제공: Deb: FD Supervisor 님, 2024년 3월 12일
Thank you so much for visiting Jamie; we look forward to your next visit!

10/10 - 훌륭해요

Glendale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We have always enjoyed our stay at Green Springs.
2024년 3월에 2박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 3월 10일
So glad you enjoyed your visit! We look forward to next time!

10/10 - 훌륭해요

Alanda

2024년 2월에 7박 숙박함
답변 제공: Cliff 님, 2024년 3월 28일
Dear Alanda,Thank you for choosing the Greensprings Resort for your stay in WIlliamsburg. We look forward to your return.Cliff ReynoldsGeneral Manager

2/10 - 너무 별로예요

ashaki

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Soon after checking in my girlfriend stepped on a 3-inch rusty nail that was protruding from the flooring in the walkway to the kitchen. We immediately reported this to the staff that was on duty at the time. The front desk agent seemed like he could care less. It was also reported to the front desk staff on the day of checkout and was advised that a member of management would be contacting us. It's been over a month and no one has called us. I would not recommend this property due to this experience. Luckily for us and them, my girlfriend was up to date on her tetanus shot and the puncture did not get infected.
2024년 1월에 1박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 3월 10일
I greatly apologize for this injury and how it was handled during your stay. You may still be entitled to compensation if you'd like to contact the property to speak with higher management

10/10 - 훌륭해요

Talisha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was great overall. Im not sure if we were near the house keeping or not but someone constantly walked the floor all night thumping and bumping. The staff and maintenance were awesome. We had two situations and they came right away to take care of us. Truly pleased! Will come back again for sure
2024년 3월에 2박 숙박함
답변 제공: Harry Front Office Manager 님, 2024년 3월 5일
Thank you for your feedback! At Greenspring's Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!

2/10 - 너무 별로예요

Tywan

별로예요: 청결 상태, 편의 시설/서비스
There was mouse dropping everywhere we looked and the cleaning wasnt properly done, we had little children with us ages 2 and 7.
2024년 3월에 2박 숙박함
답변 제공: Harry Front Office Manager 님, 2024년 3월 5일
Thank you for taking the time to share your review. We are extremely sorry to note your disappointment with your recent stay with us and understand that how your experience was dealt with was not to the usual high standards we strive to provide for our guests. Please feel free to reach out to one of the managers to discuss further. We do hope to see you at one of our resorts in the future and wish you all the very best with your future travels.

10/10 - 훌륭해요

woody

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 1박 숙박함
답변 제공: Harry Front Office Manager 님, 2024년 3월 5일
Thank you for your feedback! At Greensprings Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!

6/10 - 괜찮아요

Karyn

2024년 3월에 2박 숙박함
답변 제공: Harry Front Office Manager 님, 2024년 3월 5일
Thank you so much for sharing your feedback about your vacation at Greenspring's Vacation Resort! It is our pleasure to have the opportunity to serve you, and we are so grateful you chose our home as your home during your vacation. All of our Team Members here look forward to welcoming you in the future!

8/10 - 좋아요

John

단체 여행
Nice Resort
2024년 3월에 2박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 3월 4일
Thank you for being our guest!

8/10 - 좋아요

Pernell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2023년 10월에 3박 숙박함
답변 제공: Deb FD Super 님, 2024년 3월 3일
Thank you for staying with us!

10/10 - 훌륭해요

JaNay

좋아요: 청결 상태, 편의 시설/서비스
My Place didn’t have small Towels. But I look forward to coming back hoping for a better experience
2024년 2월에 2박 숙박함
답변 제공: Deb - FD Supervisor 님, 2024년 2월 26일
I greatly apologize for the inconvenience of not having hand towels/wash cloths. We are working diligently to correct the shortage concern for those linens. We hope to provide a much smoother experience on your next visit. Thank you again for being our guest

2/10 - 너무 별로예요

Ginger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Highlights of this property say “family friendly”. Multiple parties in the complex we were in. Loud, obnoxious, no parking available because of the parties. People were parking on the road. Notified front desk, nothing changed. Loud music, lots of foot traffic in and out of the complex, with slamming doors. Unable to sleep due to all the noise. Will not stay here again.
답변 제공: Deb - FD Supervisor 님, 2024년 2월 26일
I greatly apologize for that poor experience. We abide by mandated quiet hours and security will address noise complaints, concerns of large parties, parking, etc. If you would like to further speak with Security Management due to your concerns not being fully addressed, please contact the resort to set up a follow up meeting. Thank you

2/10 - 너무 별로예요

Erika

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in took multiple people and almost an hour because clearly front desk are not trained. I have stayed here for years and this has never been an issue until recently. I checked out two weeks ago and my deposit is still being held, not sure who isn’t doing their job but my ticket is not closed out because I still haven’t gotten an email saying my ticket was closed out so therefore my deposit it being held. Sloppy and disappointing. They lied to some older ppl telling them there wasn’t a first floor option for them when the resort was EMPTY and you could tell there were plenty of rooms available in obvious units because no cars were there day or night. Stating to dislike this resort. Maybe that’s why they didn’t upgrade to Hilton
2024년 2월에 1박 숙박함
답변 제공: Harry Front Office Manager 님, 2024년 2월 24일
We understand the importance of efficiency and we apologize of any inconvenience upon check in. It is never our intent to present a negative experience. We appreciate your choice to stay at Greenspring's. The security deposit was released upon checkout and you should contact your financial institution to follow up regarding this situation as we do not hold security deposits past the checkout day. Thanks.

6/10 - 괜찮아요

Tiara

별로예요: 직원 및 서비스
2024년 2월에 7박 숙박함
답변 제공: Harry Front Office Manager 님, 2024년 2월 24일
Thank you so much for sharing your feedback about your vacation at Greensprings Vacation Resort! It is our pleasure to have the opportunity to serve you, and we are so grateful you chose our home as your home during your vacation. All of our Team Members here look forward to welcoming you in the future!

8/10 - 좋아요

Colette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet and clean. Staff was great
2024년 2월에 2박 숙박함
답변 제공: Deb - FD Supervisor 님, 2024년 2월 20일
Thank you so much Colette; we appreciate you being a guest with us!

8/10 - 좋아요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great place to stay very clean. The reason for the four star overall rating is because it states there are an arcade/game room however there was not. My boyfriend and I are kids at heart and that is one reason I got this place. We were kinda heartbroken but we still had fun
2024년 2월에 2박 숙박함
답변 제공: Deb- FD Supervisor 님, 2024년 2월 19일
Thank you for your review. I apologize with that discrepancy. We are in the process to have that feature be edited to reduce this confusion. We appreciate you staying with us!

10/10 - 훌륭해요

Lisa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great indoor pool.
2024년 2월에 1박 숙박함
답변 제공: Deb - FD Supervisor 님, 2024년 2월 18일
So glad you enjoyed the indoor pool, Lisa! Thank you for visiting!

10/10 - 훌륭해요

Niecy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I give excellent ratings for the property and the staff (i.e. front desk, hosekeeping, maintenance, security, management & etc.). In my opinion Greensprings Resort it's a hidden treasure that I discovered last year and this is my second year visiting this beautiful Resort.
2024년 1월에 7박 숙박함
답변 제공: Deb FD Super 님, 2024년 2월 11일
Thank you so much for staying with us! We hope to see you again!

8/10 - 좋아요

James M

좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: Deb FD Super 님, 2024년 2월 4일
Thank you for being our guest! We look forward to your next stay!

10/10 - 훌륭해요

Omodolapo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My experience here was awesome, however I never got back my $140 dollar deposit till date and that left a sour taste in my mouth. But as regards the facility it was awesome.
2023년 12월에 1박 숙박함
답변 제공: Deb FD Super 님, 2024년 2월 3일
Thank you for your feedback. We appreciate you being our guest. If the 140 return was from attending a marketing presentation, the vouchers are always processed at the end of your stay to clear any confusion. We look forward to your next visit!

2/10 - 너무 별로예요

Christina

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We waited a hour to get checked in the room. The water did not get hot the entire time. The guy tried to say we over filled the bath tub and it leaked downstairs which that is not true because the water would not even get hot to use the tub. It was suppose to be a spa bath which was not had a water little fountain. Was not happy at all about all of this
2024년 1월에 2박 숙박함
답변 제공: Deb - FD Supervisor 님, 2024년 1월 28일
Thank you for providing feedback regarding your stay. I greatly apologize for these issues. If you would like to speak to management regarding, please contact the resort to arrange a follow up.

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Deb FD Super 님, 2024년 1월 25일
Thank you for being our guest!

8/10 - 좋아요

Christopher

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 1월 21일
Thanks for staying with us! We hope you enjoyed your visit.

10/10 - 훌륭해요

Astrid

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and immediately responded to our requests. It was clean and everything worked.
2024년 1월에 3박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 1월 21일
Thank you for being a guest with us & providing feedback. We hope to see you again!

10/10 - 훌륭해요

Tias

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 1월에 2박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 1월 21일
Thank you for the feedback! Happy to hear you enjoyed the location on our resort in beautiful Williamsburg VA

10/10 - 훌륭해요

Cecilio

2024년 1월에 4박 숙박함
답변 제공: Deb FD Super 님, 2024년 2월 6일
Thank you for the positive feedback; we appreciate you being our guest!

8/10 - 좋아요

Marquita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Harry Front Office Manager 님, 2024년 1월 16일
Thank you so much for sharing your feedback about your vacation at Greensprings Vacation Resort! It is our pleasure to have the opportunity to serve you, and we are so grateful you chose our home as your home during your vacation. All of our Team Members here look forward to welcoming you in the future!

10/10 - 훌륭해요

Nicole 님, Ahoskie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Deb - FD Supervisor 님, 2024년 1월 12일
We appreciate the review! Thank you for being our guest!

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’ve been choosing Greensprings by Diamond Resorts for over 5 years now. There is plenty to do at the resort with the indoor/outdoor pool, mini golf, and tennis courts. Also depending on which building you’re staying in, you may have views if the main golf course! A added plus. This was my first visit since the pandemic and it continues to be my favorite. The staff is friendly, but my favorites are the open floor plans - very large to accommodate all guests, quiet complex, close to Busch Gardens 15 minute drive, and fair pricing. I recommend and will be returning come summer!
2024년 1월에 2박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 1월 8일
We are so happy you have previously and continue to enjoy your visits with us! Looking forward to seeing you in the summer!

6/10 - 괜찮아요

Edgar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Coffee maker ruined our morning. Not only was the coffee provided disgusting but also the coffee maker had not been cleaned and therefore made our home brough coffee taste horrible.
2024년 1월에 1박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 1월 8일
I greatly apologize for those inconveniences experienced during your stay.

2/10 - 너무 별로예요

Darnell

연인과의 여행
별로예요: 직원 및 서비스
Unable to sleep at all
2024년 1월에 1박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 1월 8일
My apologies for your family not being able to rest during your recent visit. If you plan to visit again, please let us know if you need an additional items to make you more comfortable or to address any noise complaints. Thank you again for being our guest

2/10 - 너무 별로예요

Carrie

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We left notes about this with Alex along with my phone number for a manager to call, and I haven’t heard from anyone. The beds are so hard they are unsleepable. They offered foam bed toppers, we got two, and had to make it work given the timeframe and schedule we had to keep. We were in pain every morning. Then there were roaches in the kitchen. I was able to kill one and take a picture of it, but the other one got away. The soaker tub was dirty. The cabinet doors in the bathroom and kitchen needed repair and looked like they were ready to fall off. The coffee packets were stale. There was zero outdoor lighting anywhere near where we had to park, which is just dangerous. We were planning our wedding in April and were hoping to stay at Greensprings at that time, now, there is no way we will stay there again.
2023년 12월에 4박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 1월 8일
My deepest apologies about your poor experience. I will do all I can to assist in escalating your follow up request to management. Please give the resort a call if you would like to still speak to management to have your concerns & experience addressed: 757-253-1177 Ext: 23727 (front desk)

10/10 - 훌륭해요

Steven

2024년 1월에 1박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 1월 28일
Thank you for the positive feedback!

8/10 - 좋아요

Lisa

연인과의 여행
Tub wasn’t clean saw a couple of roaches, but I love the getaway
2023년 12월에 3박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 1월 8일
I greatly apologize for those issues you encountered. We will do our best to correct any issues brought to our attention if they should arise on your next visit. We appreciate you being our guest!

10/10 - 훌륭해요

Starlet

2023년 12월에 1박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 1월 8일
Thank you for staying with us!

8/10 - 좋아요

William

2023년 12월에 2박 숙박함
답변 제공: Deb FD Supervisor 님, 2024년 1월 8일
We appreciate the positive feedback, thank you!

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas get-away
I gave this trip to my daughter and her husband for a Christmas get-away. They stated that they had a wonderful time and would like to return
2023년 12월에 1박 숙박함
답변 제공: Harry Front Office Manager 님, 2024년 1월 7일
Thank you for your feedback! At Greensprings Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!

10/10 - 훌륭해요

Courtney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Harry Front Office Manager 님, 2024년 1월 7일
Thank you for your feedback! At Greensprings Vacation Resort, we strive for excellence and guest satisfaction, and happy to hear we succeeded based on your review. We hope to welcome you and your family back in the near future!