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힐튼 가든 인 윌리엄즈버그 여행 후기

3 out of 5
힐튼 가든 인 윌리엄즈버그
1624 Richmond Rd, Williamsburg, VA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 468개" "
평점 8 - 좋아요. 1000개 이용 후기 중 330개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 112개" "
평점 4 - 별로예요. 1000개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 36개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Location. Clean. Good breakfast.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well it very secure of safety reason. The experience is thoughtful and pleasant because it has a lot of option to choice from and exploring other options in the area.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Benjamin 님, Audubon

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Good property cool pool and spa area Shower and sink drains were dirty and broken. Overall good room
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Lou

좋아요: 청결 상태
Did not appreciate cleaning staff knocking on door 3 times between 8am-11am when check out is at noon.
2024년 3월에 1박 숙박함
답변 제공: Harlene Allen, GM 님, 2024년 3월 31일
Thank you for your feedback. Housekeeping is trained to not bother any guest before check out. I have looked into the matter and found the housekeeper who bothered you was a new hire. She has been retrained on the protocol for knocking on a guest's door before check out. I am very sorry you had to experience this issue.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 2박 숙박함

8/10 - 좋아요

Giovanni 님, Stafford

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Kevin 님, East Windsor

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stay there often and the staff is very friendly.
2024년 2월에 2박 숙박함

8/10 - 좋아요

scott

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Brandon

연인과의 여행
별로예요: 직원 및 서비스
Hilton Garden Inn williamsburg, needs to update Expedia on the room selections, because the room that I had selected on the Expedia website wasn't the room that Hilton have gave to me when I had arrived. I had selected a double room king bed. They gave me just a plain standard king room. So whatever you do. Do not book the double room king bed because according to Hilton Garden Inn williamsburg, it doesn't exist.
2024년 2월에 2박 숙박함
답변 제공: Harlene Allen, GM 님, 2024년 2월 15일
I am sorry you were unhappy with the room you reserved during your recent stay. I am not sure what room type you chose, however we do not have or list a Double room king bed. We do have king suites that are twice the size of a standard room but that was not the room booked by you.

10/10 - 훌륭해요

Anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a very nice property. Pool and spa were clean. Rooms were impeccable.
2024년 1월에 2박 숙박함

8/10 - 좋아요

cindy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I aabt to give 4.5 stars. Clean, updated, hot water, fast elevator. Only detractors was that the water pressure was OK, not great and AC/heater was LOUD!
2023년 12월에 1박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Audrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for visits to Williamsburg
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful choice
This hotel was top notched! Best hotel breakfast anywhere we’ve ever stayed and the all the staff was wonderful, very helpful and friendly!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tinina

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice stay
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

James

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not completely furnished. Large open area with no furniture, lighting was limited, Blinds didn't work. I stayed at this hotel many times in the past, and it was always a 4 star. I was appalled at how it changed. Never again
2023년 12월에 1박 숙박함

4/10 - 별로예요

Randy

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was out dated! Charged for breakfast! Most staff did not speak clear English. It was a dog friendly when I was told it WAS NOT! Would not stay there again!
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Eric

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom sink did not dain. Gtoos stuff voning up inyo sink. Called desk anout the problem, was offrred free breakfast instea of different room. Later on I cut my hand underneath the sink trying to get sink to drain. Air conditioner in room us super ridiculous loud. Room was rathrr expensive, but needs badkt to be updated. Don't stay here.
2023년 12월에 1박 숙박함

4/10 - 별로예요

Rudy

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We checked into the room 225. The Sink in this room was clogged and full of water. We could not wash our hands. When I complained to the reception, they moved us to room 226 which turned out to have the same issue with the clogging of the faucet and the bathtub as well as the heat in the room was not that warm at the beginning. The management in this hotel should do a better maintenance of the plumbing system.
2023년 11월에 1박 숙박함

4/10 - 별로예요

William

별로예요: 직원 및 서비스
Because we booked through Expedia the staff said there was nothing they could do because we woke up to no hot water to shower
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Shayla

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a room with 2 queens and a double sofa bed. It was VERY spacious, clean, and quiet. Check-in was quick and easy. Would definitely stay here again.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Hal

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

William

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
First, I want to assure you that all most all of the people we dealt with were friendly and helpful. However, when we got in to our room, we found there was only decaf and tea there for the coffee make, and the TV remote would not work. A call to house keeping got us some coffee, and batteries for the remote -- both of which you would expect to have been noticed by housekeeping when the room was cleaned before our arrival. . We left fairly early the next morning, and when we returned after dinner we found that no one had been in the room while we were out. Beds not touched,. towels not replaced, no regular coffee, etc, etc. Both nights we were there, there were dogs barking in nearby rooms -- annoying. Now, none of this was "earth shaking", but not what we are used to, and not what we expected from a Hilton property. Next visit to Williamsburg we will stay somewhere else, --wr
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Celia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff and accommodations we had no hot wayer
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Shawn 님, Nashville

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is fine and it’s in the middle of a great area for eating. My issue is that our reservation was changed from a two-queen room to one king. No explanation was given and no compensation was offered. We made our reservations 10 weeks ahead of time so it was not last minute. I think we were switched because it was an Expedia reservation and they were making less money on it. I asked for an explanation or a different kind of room but they declined both. Also the room we were given was a handicap room, so the layout was odd. There was no closet or dresser, just some drawers screwed into the wall in an alcove behind the door. I wouldn’t stay here again mainly because of how we were treated.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Cristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
SUPER CLEAN PROPERTY AND ROOM!
The property was CLEAN and very well maintained! I checked in a few minutes after 3 pm it was quick and easy, they only have 2 elevators in the same spot and with a full hotel it took a minute for the elevators to come back around (but really not a huge deal). The rooms were decent sized, everything was spotless. Parking is a little confusing because they share a lot with a couple restaurants and in the morning I noticed I parked in the wrong lot but my car was still there in the morning. They offer breakfast but it's for a fee; adults was $14 and kids was $7, I passed but did get the complimentary coffee. All in all it was a really nice property, walking distance to countless restaurants and fast food. My son and I even went to a couple souvenir shops. If I'm in the area again I would 100% stay here.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kim 님, Albuquerque

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was so great. Beautiful hotel in lobby and in room. Huge Parking in back for our large RV to maneuver was great. Clean clean clea. Thruout. The room the Linens carpets bathroom, pool, fitness room etc. definitely stay here again if ever in Williamsburg.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Joseph

좋아요: 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Leneida

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly. The breakfaat was too expensive.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Customer service of wait staff was amazingly friendly
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Kara

가족 여행
좋아요: 편의 시설/서비스
Check in was smooth. Spacious room
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Martha

2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Riley

Great stay, kind staff. Flexible with a same day early check-in request. Would book it again!!
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Lakisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
24 swimming, excellent customer service
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Ernest

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Erica

2023년 8월에 1박 숙박함

8/10 - 좋아요

Louis

The hotel was average or above average on all the criteria you have listed.
2023년 8월에 2박 숙박함

8/10 - 좋아요

Thomas

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean with excellent staff
2023년 8월에 1박 숙박함

8/10 - 좋아요

Shani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room was great, pool a disappointment
The hotel was fine, we loved our room location. The room was clean and the bed was comfortable, although there wasn’t a microwave, I liked the room. Check in was easy and quick. We didn’t have any issues with neighbors/noise as we were only there for one night. The only issue was the pool. Although it was open 24 hrs, the whirlpool was out of order and the pool itself didn’t look clean as it seems the filters weren’t running. I was looking forward to getting in both after a busy day, so I was disappointed that I couldn’t. Besides that, I would definitely stay there again.
2023년 8월에 1박 숙박함

8/10 - 좋아요

Pak 님, Short Hills

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 숙박 시설 상태 및 시설
Everything
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Jeff

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Room was not cleaned after the second night of our stay like originally stated by the staff. Shower curtain rod also hanging awkwardly causing water to spray all over bathroom floor.
2023년 8월에 3박 숙박함
답변 제공: Justin 님, 2023년 8월 22일
Thank you for bringing this to our attention. We strive to make sure that every guest has a nice stay in a well-maintained room and I apologize that we did not meet that mark with you. I have brought this to the attention of the correct staff members, and we are addressing it. Thank you for staying with us and I hope you will consider staying with us in the future.Justin P.AGM

8/10 - 좋아요

Karen

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Virginia

2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Jess

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel. Spacious room with nice furnishings and quality bed and bath linens.
2023년 8월에 1박 숙박함
답변 제공: Justin 님, 2023년 8월 12일
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Sincerely,Justin P.Front Desk Manager/Assistant General Manager

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful room
2023년 8월에 2박 숙박함
답변 제공: Justin 님, 2023년 8월 9일
Good Morning, Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Sincerely,Justin P.Front Desk Manager/Assistant General Manager

10/10 - 훌륭해요

Bethany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Justin 님, 2023년 8월 9일
Good Morning, Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.Sincerely,Justin P.Front Desk Manager/Assistant General Manager