Thank you for taking a moment to leave a review, Jerome. The staff and I at the RED ROOF INN DRY RIDGE were disappointed to see your 2/5 score following your stay. You indicated that the upkeep of our hotel dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist

Dear Paul,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN DRY RIDGE. I'm so glad we earned your 4/5 score. However, it's truly disheartening to see you highlight that condition of the exercise equipment was not to your liking. We are very sorry for your experience. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Dear CindyThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DRY RIDGE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor you encountered within the room and the cleanliness of the sheets. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Nicholas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Jackeline,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DRY RIDGE. Red Roof sincerely appreciates your comments and we're very sorry you were not fully satisfied with your experience. You indicated that you were unsatisfied with the number of towels you received and the limited services to clean the room. As it relates to your comment of the cleaning service, this property offers limited cleaning for stay over guest. However, in your future stays if this service is required, you can make this request upon arrival at the front desk. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Keitha, I appreciate you sharing your feedback following your stay at the RED ROOF INN DRY RIDGE. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Michael, I appreciate you sharing your feedback following your stay at the Red Roof Inn Dry Ridge. We are happy to see that you loved the cleanliness of the room. However, I was saddened to read that your stay fell short of your expectations due to the possible noise disturbance and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Sara,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Hey Shannon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dry Ridge. It's saddening to hear that you encountered a damaged wall, foul odor, along with other highlighted concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Amara,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DRY RIDGE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean room. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Hello Roger,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dry Ridge. It's disheartening to read of the indicated unclean condition and possible mold. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Red Roof does value your business and will take your comments into consideration. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Atapis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Louise,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dry Ridge and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Andrea,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dry Ridge and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Trina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

Hello Christina, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Dry Ridge. It is so rewarding to read that you enjoyed the spotlessness of your room and our hospitable staff. I am also glad to read that our location was convenient to your travel plans and that you were welcomed by the hospitality of our staff. It is Red Roof's primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna Red Roof Management RediResponse Specialist

Hello Wilmer,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dry Ridge and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Robert, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Dry Ridge. You mentioned that you were not pleased with being close to the interstate. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. We value you as a our guest and welcome your 4/5 score. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Dear Alan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dry Ridge. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff. In regards to breakfast, this is not a listed offer at this location however, we do have a few restaurants that is within a mile. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

Dear Melissa,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Dry Ridge. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Dear Thomas, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Dry Ridge. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the upkeep of the property, the odor of the room and the uncleanliness of the floor. I am sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, TiannaRed Roof ManagementRediResponse Specialist

Hello Nicole, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I are glad to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

Dear Ricky,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Dry Ridge. You mentioned that you were not pleased with the upkeep and cleanliness of our location. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hi Bryan,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the Red Roof Inn Dry Ridge. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oniel Red Roof ManagementRediresponse Specialist

Hi Kirk,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dry Ridge. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned, at RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

Hello Joseph, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dry Ridge. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting in your 4/10 score. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Laura, I appreciate you sharing your feedback following your stay at the Red Roof Inn Dry Ridge. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the key card situation, the uncleanliness of the shower and the other highlighted concerns that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Linda, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Dry Ridge. Please allow me to extend my sincerest apologies for the lack of toiletries and the upkeep of the room. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hello Deborah,Your comments regarding our staff being helpful is much appreciated, however, you've mentioned that your impression of your stay was poor due to issues you described regarding cracked tiles, uncleaned floors, a stained bedspread and missing paint. We apologize if this was your experience and appreciate you bringing this to our attention. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hi Paul,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Dry Ridge. Please accept our most sincere apologies for the concerns you described regarding the room condition and gnats seen inside. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oniel Red Roof ManagementRediresponse Specialist

Dear Dorthea,Thank you for telling us about your recent visit to RED ROOF INN DRY RIDGE. We are sorry you had a less than satisfactory experience. You stated that the uncleanliness of your room, the possible stained sheets and the other concerns were the downsides of your stay. I am grateful for the feedback you provided so we are able to continually improve our hotel.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

Hello Kimberly, Thank you for leaving a review of our Red Roof. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issues you brought to our attention regarding the uncleanliness of your room/there being an odor, floors warping and curling up is truly regrettable. At Red Roof we strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

Hello Patty,Thank you for your review of our Red Roof and comments regarding the updated bathroom. However, you indicated that the prices of your room, there being no microwave and a hole in the wall hindered your stay. I appreciate you bringing this to our attention. Upon investigation, I am seeing where you had occupied a Standard king room, which does not include a microwave and refrigerator. Should you require such amenities, please feel free to reserve a Superior King room. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof, to provide a more comfortable say.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Steven, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DRY RIDGE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Michael,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Dry Ridge was disheartened to see your stay resulted in a 2/5 score. We strive to provide guests with all the comforts of home, so I am disappointed that we fell short with you. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Larry,Thank you for taking the time to tell us about your experience at the Red Roof Inn Dry Ridge. I was saddened to read that your stay fell short of your expectation due to the situation you described regarding the upkeep of the property, the value to price ratio and the other concerns you listed. Based on my investigation, I saw where the refund was issued to the virtual card on file on 09-23-2023. The refunded takes up to 7-14 business days to show upon your end. If you have any further queries in regards to the refund, pleased to contact your booking source directly. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear July,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Dry Ridge. It's great to see we earned your 3/5 score however, your comments in regards to the upkeep of our property is greatly appreciated and will be taken into consideration as Red Roof strive to improve the quality of our services. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

Hello Marianne, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Dry Ridge and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management

Hello Carless,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DRY RIDGE. It's saddening to hear that your stay fell short of your expectations. You indicated that you encountered unclean conditions, lots of noise, a faulted latch, along with other concerns that hindered your stay. Please know that this isn't a level of service that Red Roof stand for and will take this into consideration so that we may improve our quality.Sincerely,Recordo Rediresponse Specialist

Hello Kay,I appreciate you sharing your feedback following your stay at the Red Roof Inn Dry Ridge. I'm glad you found check in efficient. I was saddened to read that your stay fell short of your expectations due to the bugs you reported and the condition of the floor. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Abigail RediResponse Specialist