숙박 시설 정면

컨트리 인 & 스위트 바이 래디슨, 윌밍턴, 노스캐롤라이나 여행 후기

3 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1006개 이용 후기 중 282개" "
평점 8 - 좋아요. 1006개 이용 후기 중 270개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 156개" "
평점 4 - 별로예요. 1006개 이용 후기 중 143개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 155개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

4/10 - 별로예요

Teresa

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room itself was okay, a bit tight for a *handicap accessible" room, except the beds were not that comfortable. It was the shower/bathroom. There was no place to put anything, the entire floor was flooded and then so slick. I didn’t request a handicap room, but they are usually fine. If I had a wheelchair it would have been really hard to maneuver the space. The bathroom was very uncomfortable. No place for anything, the floor flooded all the way to the sink and toilet. The floor was super slick, I mean when it floods that far out and then finally drains there was a soap line. Literally had to line the floor with towels not to fall. The pool was closed for maintenance, which was fine but the smell in the lobby (scent the spayed to cover up) was a bad choice. Also the pictures online are deceiving, there was no sitting area in the "room suite".
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Teresa, We appreciate your feedback regarding your stay. We regret to hear about your experience with the bathroom and bed comfort. It is essential to us that all our guests feel comfortable during their stay. Your comments will be shared with our team to ensure we continually improve our services. We encourage guests to reach out to our management team directly for further assistance or feedback.

10/10 - 훌륭해요

Orquedia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was well maintained and spacious. Front desk agent was really welcoming and friendly. Housekeeping did a great job with clealiness. Enjoyed my stay.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Orquedia,We are thrilled to hear that you had a pleasant stay with us! Our team takes pride in providing exceptional service and maintaining clean, comfortable accommodations for all our guests. Your kind words will be shared with the staff as they will be delighted to know their efforts are appreciated. Thank you for choosing our hotel for your stay.

8/10 - 좋아요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The microwave in our room did not work
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Danielle, We regret to hear about the inconvenience you experienced with the microwave in your room. Your feedback is valuable, and we will address this matter with our maintenance team promptly. Please reach out to our management for further assistance. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Sarika 님, Glen Allen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good except for guests running in the hallway around midnight few times and tv running too loud. Didn’t get to sleep at all from the disturbance.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Sarika,We apologize for the inconvenience you experienced during your stay. We strive to provide a peaceful environment for all our guests and will address this matter with our team to prevent such disturbances in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more restful stay.

2/10 - 너무 별로예요

Cheryl

별로예요: 직원 및 서비스
Refused to honor reservation, stated manager refused local guests for any reason. Charge was supposed to have been refunded, but as of 3/28 has not. As of 4/4, still has not been refunded
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Cheryl,We apologize for any inconvenience. Please reach out to our management team directly to address the concerns with your reservation and refund status. They will assist you accordingly.

8/10 - 좋아요

Kelly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location was accessible to restaurants & shopping. Was a little disappointed the indoor pool wasn’t open.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Kelly, We appreciate your feedback on our convenient location. Please note that it's always a good idea to check for any amenity limitations in advance for your next visit. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Jessica

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was given a room that had not been cleaned. On entering my room I found 3 bathroom towels on a wet bathroom floor. The toilet had cigarette ashes in it and upon using I found that it did not flush. The front desk did offer to switch rooms but I needed to quickly change for a dinner and could not wait for a room to be ready. I was in my room maybe 30 mins and once I left I did not return. It was extremely disappointing that I was placed in a room that had not been cleaned.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Jessica, We apologize for the disappointment you experienced during your stay. Your feedback has been noted and will be shared with our housekeeping team to ensure this does not happen again in the future. We appreciate your understanding in this matter and hope to have the opportunity to provide you with a more pleasant stay in the future.

8/10 - 좋아요

Heather

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We stayed in a suite. It was a large room, which was perfect for us. There were quite a few things that needed attention. The cabinet that housed the mini fridge and microwave was in need of some repair. The door to the cabinet would not close at all. There was very obvious water damage under the fridge, like perhaps it had leaked. The cabinet was warped and missing pieces. The bathtub dripped water nonstop. Lastly, and I understand this isn’t necessarily the hotels fault, but the people above us were very loud both nights. Sounded like they were running and jumping on and off the beds.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 3일
Hello Heather, Thank you for sharing your feedback with us. We appreciate your compliments on the room size. We will address the maintenance concerns you mentioned, ensuring the room is up to our standards. Your comments regarding noise levels have been noted for future improvements. We hope you will consider staying with us again for a more enjoyable experience.

10/10 - 훌륭해요

Ross

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Ross,We appreciate you taking the time to rate your experience with us! If you would like to share more about your stay, please don't hesitate to reach out. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great. Actually be best have I've had since using Expedia. The late nite clerk and early morning clerks made it truly feel like home.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Donna,We are delighted to hear that you thoroughly enjoyed your stay with us! Our team always strives to provide exceptional service to make our guests feel at home. Your kind words are greatly appreciated, and we hope to welcome you back in the future for another wonderful experience.

8/10 - 좋아요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing staff/ employees
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Natalie,We appreciate your kind words about our dedicated team members. Providing exceptional service is always our top priority to ensure a memorable stay for our guests. Your recognition motivates us to continue delivering top-notch hospitality to all our visitors. Thank you for acknowledging our hardworking staff's efforts – we hope to welcome you back soon!

8/10 - 좋아요

Harry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was awesome and area was clean. Ac wasn't that bad
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Harry,We're delighted you enjoyed our excellent service and found the hotel to be clean. Your feedback on the AC is duly noted for future improvements. Thank you for choosing to stay with us.

4/10 - 별로예요

sri

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area around the hotel is good The hotel cleanliness is terrible.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 18일
Hello sri, We appreciate your positive feedback on the hotel's location. We apologize for any inconvenience caused by the cleanliness issues experienced during your stay. For any further assistance or feedback, please feel free to contact our management team directly.

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Thomas,We appreciate your positive feedback and are delighted you enjoyed your stay with us. If you have any further comments or suggestions, please reach out to us. Thank you for choosing our hotel for your visit.

6/10 - 괜찮아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Property was nice. I do believe renovations are occurring. The indoor pool was closed, a little disappointed. Wished the bathroom outlets worked. Overall my stay was good.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Melissa, We appreciate your feedback on our property and are glad to hear you enjoyed your stay overall. Renovations are indeed underway to enhance our guest experience. We apologize for any inconvenience caused by the indoor pool closure and issues with the bathroom outlets. Your comments will be shared with the team for review. Thank you for taking the time to share your experience with us.

10/10 - 훌륭해요

Ever

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Ever,We are delighted to hear that you enjoyed your stay with us. Our team works hard to provide excellent service to all our guests. If you ever visit again, we look forward to exceeding your expectations once more.

10/10 - 훌륭해요

Derrick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the layout of the hotel and how quiet it was
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Derrick,We appreciate your positive feedback on the hotel's layout and peaceful atmosphere. Your satisfaction is important to us, and we are pleased to hear that you enjoyed your stay with us. Should you have any future feedback or require assistance, please do not hesitate to reach out to us.

10/10 - 훌륭해요

Edwin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my stay. Thank you
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Edwin,We are delighted to hear that you had a pleasant experience during your stay with us. If you have any further feedback or suggestions for us, please feel free to reach out. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beds were comfortable, good location.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Brenda,We are delighted to hear that you found our beds comfortable and enjoyed our convenient location. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay.

10/10 - 훌륭해요

Dana

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good carpet was fifty but over all the staff Great the location Great! Would stay again
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Dana,We are delighted to hear that you found our staff and location to your liking. We appreciate your feedback on the carpet and look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Yazmin

좋아요: 청결 상태, 직원 및 서비스
.
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Yazmin,Your five-star rating is greatly appreciated. Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

2/10 - 너무 별로예요

Curtis 님, Winston Salem

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was at this property on December 29 2023 and they had known hot water issues (no hot water) and at reserveration or check in this information was not given. The next morning when my daughter and I tried to take showers is when we found out. Go to front desk and they tell me it has been a know hot water issue for over a week and at check in they should have told me and gave me a number to call and the manager name. They are refusing to refusing to compensate or refund for the inconvenience. Expedia has done nothing to help and they also gave no notification of this known issue at this property.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Curtis, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the hot water issue. While we strive to provide a seamless experience for our guests, occasional maintenance issues can arise unexpectedly. We understand the frustration this may have caused, and we encourage guests to reach out to our management team directly to address any concerns during their stay. Please note that we are unable to discuss compensation or refunds through this platform. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Kaushik

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Kaushik,We are thrilled to hear that you enjoyed your stay at our hotel. We appreciate your support and hope to welcome you back again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Choose a different hotel
First and foremost.....I should have read the reviews. Please need the warnings that this hotel is in disrepair. We decided to leave a day early due to the conditions of the property but were denied a refund for the last night due to it being after checkout time. That didn't matter in the long run, we were ready to go. I've tried to attach some photos of the condition of our room however the photo upload button will not work on here. Our hot water barely worked....the thermostat was in the first part of the room so it didn't adequately gauge the temperature for the second part. The windows had been replaced at some point and had a large crack in the top part which let in all parking lot sound and cold air. There are diffusers and air fresheners all over the hotel. Mold and dust around air vents. And to top it all off our door didn't lock at all. Please choose a different place.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. While we understand your concerns, we regret to inform you that we are unable to facilitate refunds for stays that are completed without any reported issues during the duration of the reservation. We take your comments seriously and will address the maintenance and cleanliness matters you've raised with our team to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very dirty. Stains on carpets. Doors don’t close properly. Very musty smell
2023년 12월에 4박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take the cleanliness of our hotel seriously and will address your concerns with our housekeeping team. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience in the future.

2/10 - 너무 별로예요

Amanda

별로예요: 숙박 시설 상태 및 시설
Disappointed
We stayed at this hotel specifically for the amenities of having an indoor pool and hot tub only to arrive and find out after check in that the hotels pool and hot tub were CLOSED. This was not updated anywhere online or even told to us at check in. If I would have known this information, I would have stayed somewhere else.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Amanda, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the closure of our pool and hot tub. We understand the importance of having these amenities available and we apologize for any miscommunication regarding their closure. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future.

4/10 - 별로예요

Stacy

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room was old and outdated the carpet was old .. a/c barely worked .. the room did not have hot water in the sink or shower.. very disappointed..
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Stacy, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate you bringing these concerns to our attention and will forward them to our team for review. Your satisfaction is important to us, and we strive to continually improve our guests' experience.

10/10 - 훌륭해요

Nathan

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
trees
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Nathan,Thank you for taking the time to share your feedback with us. We appreciate your comments about the trees surrounding our hotel. We strive to create a serene environment for our guests to enjoy. We apologize for any inconvenience caused by the noise and bird droppings you experienced during your stay. Your feedback is valuable to us and we will take it into consideration for future improvements.

2/10 - 너무 별로예요

Olivia 님, Southport

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sink drain was clogged at vanity & there was no hot water in the shower or at the sink.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Hello Olivia, Thank you for sharing your feedback regarding the issues you experienced during your recent stay. We apologize for any inconvenience caused by the clogged sink drain and lack of hot water. Your comments have been noted and will be shared with our team for further review and improvement. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Kevin

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not recommend to anyone
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Kevin,Thank you for sharing your feedback with us. We apologize if your experience did not meet your expectations. We appreciate all comments and will use them to improve our services. Should you have any further concerns, please do not hesitate to reach out to our management directly.

2/10 - 너무 별로예요

Anthony

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Anthony, Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our guests and apologize for any inconvenience caused during your stay. Please feel free to reach out to our management team who will be more than happy to assist you further.

2/10 - 너무 별로예요

Brian

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
Hello Brian, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

4/10 - 별로예요

Rosa

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The carpets are really dirty same the Elevators and the smell in the room
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Rosa,We apologize for the inconvenience caused during your stay. Your feedback will be shared with our housekeeping and maintenance teams for immediate attention.

6/10 - 괜찮아요

Linda

2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Linda, Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay was not up to your expectations. We appreciate your comments and will share them with our team for further improvement. Your satisfaction is important to us and we hope to have the opportunity to welcome you back in the future for a better experience.

6/10 - 괜찮아요

Sergio

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Too bad that the pool was closed and we found it out once we were there. That was one of the reasons to go with my whole family. If I knew that it was closed I would have chosen another place or I would have gone just to the UNC on Saturday and come back same day!!!!
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hello Sergio ,Hello Sergio, I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Amanda,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 - 좋아요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Carpet was dirty and people next door was loud
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello Carol ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 - 훌륭해요

Jacqueline

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Jacqueline,Thank you so much for your perfect rating! We're thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another amazing stay!

10/10 - 훌륭해요

Susan

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Susan,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 - 너무 별로예요

Mary

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It had mold on the carpet outside the bathroom, under the bath mat it was filthy, carpet was dirty,I had to wash my feet again before I put my feet into my shoes. They need a bug man desperately
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Mary ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Latoya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 7일
Hello Latoya,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Cherie

2023년 8월에 5박 숙박함
답변 제공: Manager 님, 2023년 9월 11일
Hello Cherie,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 - 좋아요

Jose Adonay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Jose Adonay,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 - 좋아요

Alicia 님, Burlington

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Alicia,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 - 너무 별로예요

anibal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Never stay again. Bad odour in hallway and carpet room was stinky
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 13일
Hello anibal,On behalf of our entire staff, we thank you for your business and for your comments regarding our room as well as our carpet. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 - 좋아요

Brian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly and the hot breakfast was nice. The room was clean but you could tell it was an older place. The bathroom door was coming apart and looked like it had been repaired multiple times already. Shower was ok, but not a lot of water pressure. Everythimg else was great.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 10일
Hello Brian, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 - 좋아요

Abel

2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Abel,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 - 괜찮아요

Joshua

아이를 동반한 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
pool broke and rooms are nasty. needs to be shut down
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
Hello Joshua, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

4/10 - 별로예요

Manuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
A/C system needs to be updated; kept going out and having to be drained by using a shop vacuum.
2023년 7월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 20일
Hello Manuel, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Det var fantastiskt!
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 22일
Hello Lisa,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We hope to someday have another opportunity to host your stay.