스튜디오, 더블침대 2개, 금연 | 책상, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 윌밍턴 뉴 센터 드라이브 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 1003개 이용 후기 중 210개" "
평점 8 - 좋아요. 1003개 이용 후기 중 254개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 207개" "
평점 4 - 별로예요. 1003개 이용 후기 중 150개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 182개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Cindy

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean and comfortable. Staff were very friendly and helpful.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Jose

Is good place to stay is quiet area
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 3일
Dear Jose, We're delighted you enjoyed your stay at Extended Stay America in our serene surroundings. Your positive feedback about the quiet area is greatly appreciated. We strive to provide a peaceful and comfortable environment for our guests. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

yesny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad heat was not working
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 30일
Dear yesny, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

10/10 - 훌륭해요

ALGERNON

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall a great one night stay. The staff was exceptionally nice, computer system down due to the storm, but she handled it like a champ.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Mandi

2023년 12월에 1박 숙박함

8/10 - 좋아요

Lavance

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was pretty good. Staff was great.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 28일
Dear Lavance, Thank you for taking the time to review your experience with us. We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire staff! It was a true pleasure having you as our guest here at Extended Stay America, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

6/10 - 괜찮아요

Éva

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty rooms with roaches
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 26일
Dear Jennifer, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

10/10 - 훌륭해요

Marlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Coleman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean as a whistle !!!
It was far better than the previous stays you booked for me. I was truly surprised by how clean it was, thanks for booking a great stay !!!!
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Susan

2023년 10월에 1박 숙박함

8/10 - 좋아요

Tom

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Price was unique not a thing I didn’t like,was real grateful.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 10일
Dear Tom, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Carlos

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
NA
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Dariusz

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Guillermo

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Dirty
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 21일
Dear Guillermo, Thank you for choosing us and sharing feedback on your stay. We apologize for the disappointing experience you encountered regarding cleanliness. This does not reflect our usual standards, and we will address these concerns with our team to ensure such incidents are not repeated. Please understand that this is not the level of service we aim to provide. Your comfort and satisfaction are important to us, and we will take steps to prevent such issues in the future. We would appreciate you giving us another chance to provide a better experience. Thank you for sharing your feedback.SincerelyHotel Management

2/10 - 너무 별로예요

anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk service was rude and impatient. I would terminate her employment if that’s the way she continuously treats the people.
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 5일
Dear anthony, Thank you for sharing your review. We apologize you did not experience one of our staff members at her best. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We are meeting with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

8/10 - 좋아요

Stacy

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Rude staff
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Phil

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Stacy

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The physical property was fine
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 16일
Dear Stacy, We are happy to know you had a pleasant stay with us. It is always lovely to hear how much our guests love our beautiful property and can take advantage of our great amenities and relaxing accommodations. Thank you for reviewing Extended Stay America; we appreciate the feedback and hope to be your hotel of choice whenever you visit the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Yolanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Enjoyed my stay
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 15일
Dear Yolanda, Thank you for choosing to stay at Extended Stay America. We are delighted to hear that you enjoyed your stay with us. Providing a comfortable and memorable experience for our guests is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your positive feedback and would like to express our gratitude for taking the time to share your experience. We look forward to serving you again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Heide

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I felt safe the whole time I stayed there.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Julia

좋아요: 편의 시설/서비스
별로예요: 청결 상태
There were cockroaches in the room and the staff said they'd "make a note." And the desk chairs had mold.
2023년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 31일
Dear Julia, Thank you for taking the time to write a review of our hotel. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

2/10 - 너무 별로예요

daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk clerk took so long to come to the front I had to call the front desk, and when she finally came to the desk she had an attitude
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 27일
Dear Daniel, We are sorry for the unavailable front desk team on your arrival and will look into the issue so that this is never repeated. Our commitment is always to offer better service for our guests, and it is good to have feedback as this helps to improve. Please return and allow us to serve you with a better experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

Leona

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great staff/poor bug conditions
There was bugs found in the bed. The front staff person Ashley was so kind and felt so bad. The manager Tracey was for nice and quickly refunded our money.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 24일
Dear Leona, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. On the positive side, we appreciate your compliments for our associate's help. Please give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Mark

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Katharine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was absolutely amazing.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 6일
Dear Katharine, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Joshua

2023년 6월에 1박 숙박함

4/10 - 별로예요

MARK

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I did not like anything… never book this property again
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 2일
Dear MARK, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

8/10 - 좋아요

Mary

좋아요: 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The best hotel in Wilmington NC
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

terence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Michelle

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
good prices
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 14일
Dear Michelle, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Lashawnda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was not clean to my liking, but also i did not care too much to complain. The staff was very straight forward and polite. I enjoyed my overnight stay. 🙂
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Gigi

좋아요: 직원 및 서비스
Lots of smoke smell
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 8일
Dear Gigi, We apologize for any inconvenience caused by the smell of smoke during your stay. As a non-smoking establishment, we strive to maintain a clean and odor-free environment for all our guests. We appreciate you bringing this to our attention, and we will investigate the issue further to ensure that our non-smoking policy is being strictly enforced. Thank you for your feedback, and we hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jasmine

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unfortunately, the place was run down and dirty. The floor lobbies were unvacuumed, and fingerprints were all over the elevator. Inside the room, the bathroom and furniture are outdated. Our bathroom had a cracked and chipped toilet. Loud, in an unsafe location, and the neighboring rooms, you could hear people screaming, children crying, etc... Also, people were smoking in the surrounding areas, and at one point early in the morning, smoke was in the room. The breakfast is a joke and consists of a bag placed on a small counter across from the check-in desk near the door, and the coffee is mon nonexistent after hours of service are done. Outside of the hotel property, there are numerous people who appeared to be hotel customers and their possible guests loitering: smoking, drinking, and using obscene language. Stay away, especially family and single women traveling.
답변 제공: Hotel Management 님, 2023년 5월 27일
Dear Jasmine, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

8/10 - 좋아요

Mark

2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Barry

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The first morning i woke up to a cockroach in the room. When i ask the reception when they would clean the room, they stated on long stays they are only allowed to clean the room every 14 days. I decided to leave the next day. I got up and there was another cockroach. The sad part is the staff want to do more, but their corporate master are more interested in profit and not spending money.
2023년 5월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 14일
Dear Barry, Thank you for sharing your experience with us. We apologize for the inconvenience and disappointment you encountered during your stay. We take cleanliness and guest satisfaction very seriously and regret that we did not meet your expectations in this regard. We understand your concerns and will address them with our management team. Your feedback is valuable, and we will strive to improve our services. We hope you will reconsider and give us another chance to provide you with a better experience.Sincerely,Hotel Management

6/10 - 괜찮아요

ryutaro

2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the best hotel I have been to so far I will let my friends and family know about this hotel
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 4일
Dear Theresa, Thank you for your positive review of Extended Stay America. We are glad you had a great stay and appreciate sharing your experience with your friends and family. We hope to welcome you back soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Unclean hotel room with roach
When we arrived we were given another room as it was late and most were taken. We were given another room and we were to stay two nights we saw a roach on the second evening and packed our bags and left. The floors were sticky the bathroom had hair in it. Very unpleasant experience at this hotel. I have stayed at this name hotel before and did not have issues.
2023년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 20일
Dear Guest, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked and for the inconveniences you encountered in the suite you ended up with. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

10/10 - 훌륭해요

Elbert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

8/10 - 좋아요

Steve

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Theresa

2023년 4월에 1박 숙박함

4/10 - 별로예요

Allison

2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Daniele

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked into a non-smoking room that smelled horrible. The counter had visible waste where it hadn't been wiped down. I spent 14 minutes in the room and I checked out immediately.
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 12일
Dear Daniele, Thank you for your feedback. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention so we can address it immediately. We appreciate your business and hope to see you again the next time you visit the area.Sincerely,Hotel Management

8/10 - 좋아요

Nagendran

출장 여행
좋아요: 직원 및 서비스
-
2023년 2월에 2박 숙박함

10/10 - 훌륭해요

Perry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasantly Surprised
Staff was very friendly and professional. Moved us to another room when we experienced problems with upstairs neighbor. Wish there was a breakfast, but coffee was fresh and hot
2022년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 26일
Dear Perry, it was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit New Centre Drive.Sincerely,Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

Disappointed
Yeah. Where to start? I booked one night at this hotel on a drive from Rhode Island to Florida with an intentional stop in Wilmington on the way. Checked in after midnight, the lot wasn't full. Asked the night manager if it'd be possible to get an hour later check out and was told No, mid-October is still "beach season." That's okay I'd end up being out of the room well before check-out time anyway. The first thing I noticed in the room was the dirt on the floor. It was like someone dragged their suitcase through some mud, tracked it across the front of the room where it dried up and crusted, then ignored by housekeeping. I set my laptop up. The Wi-Fi service was atrocious and kept dropping, so I forget getting any work done and just go take a shower. The bathroom is worn, shower rods were rusty and the hotel has the same paper thin towels you'd find at a Red Roof or some other much less expensive property. I kill a bug upon stepping out of the bathroom, it was slightly bigger than a bed bug and not as many legs. Thankfully. Still pretty off-putting as I prepare to climb into a bed with dated and discolored linen. I manage to sleep about 5 hours. I consider going to the front desk and voicing my dissatisfaction with the room but there's no one there. And that sort of sums up my experience with this Extended Stay. Feels like there's no one there who wants to put forth any effort or quality of service. Can't see myself ever going back.
2022년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 19일
Dear Guest, thank you for staying with us. We regret that our front desk staff member was unavailable during the time mentioned. We will look into what transpired so this lapse in service is not repeated. Please accept our apologies for the various issues you encountered in the room and the inconvenience it caused you; your feedback is essential to us and is shared with the concerned team to review and improve. Hope, you will stay with us again so we can show you the hospitality you deserve.SincerelyHotel Management

2/10 - 너무 별로예요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property was run down, the room was very stark, you had to go to the desk to request any of the kitchen amnesties. Which you had to ask for each individual thing. The television didn’t work half the time and when it did work you only got 40 channels which were mostly news and sports. Internet was awful, kept losing signal. The kitchen was very shabby the cabinets were all chipped or separating. Beds were uncomfortable and only had one chair in the room. Artwork was missing off the wall. The outdoor walkway bushes were so overgrown you couldn’t use the sidewalk. Only good thing is staff was very nice. Will NEVER stay here again!
2022년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 18일
Dear Amy, thank you for staying with us. We love reading beautiful comments about our associates, and we will surely share this review with our entire team. However, we are sorry to read you had several issues during your time with us, and we are grateful for your patience. Your feedback has been shared with our concerned team to ensure that similar problems are not made in the future. Rest assured that we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management