리셉션

홈우드 스위트 바이 힐튼 뉴어크-윌밍턴 사우스 에어리어 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 697개 이용 후기 중 310개" "
평점 8 - 좋아요. 697개 이용 후기 중 193개" "
평점 6 - 괜찮아요. 697개 이용 후기 중 80개" "
평점 4 - 별로예요. 697개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 697개 이용 후기 중 51개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

4/10 - 별로예요

Yul

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
편안
호텔이 오랜되어 편안함을 주지 않았습니다
2018년 12월에 1박 숙박함

10/10 - 훌륭해요

JINSIK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 7월에 3박 숙박함

8/10 - 좋아요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was friendly. Easy check in
2024년 3월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2024년 3월 21일
Thank you for your feedback, Natalie. We are glad to hear that our staff took great care of you. We hope to see you again soon!

6/10 - 괜찮아요

Kendra

가족 여행
Rooms are older, need updating
2024년 2월에 3박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2024년 3월 24일
Thank you for your valuable feedback, Kendra. We hope you will consider staying with us in the future.

10/10 - 훌륭해요

KATHLEEN

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here several times. Convenient, friendly, clean.
2024년 3월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2024년 3월 24일
Thank you for your feedback, Kathleen. We are glad to hear you found our location convenient, our staff friendly and our rooms clean! We hope to see you again soon.

8/10 - 좋아요

Christopher

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very attentive
2024년 3월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2024년 3월 24일
Thank you for your feedback, Christopher. We are glad to hear you enjoyed our staff. We hope to see you again soon!

10/10 - 훌륭해요

Sara

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Convenient location to Univ of Delaware.
2024년 3월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2024년 3월 24일
Thank you for your feedback, Sara. We are glad you found out location convenient. We hope to see you again on your next trip to Newark.

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2024년 3월 24일
Thanks for the 5, Mark! We are glad to hear you enjoyed your stay. We look forward to seeing you again soon!

10/10 - 훌륭해요

Cyril

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Rogerio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Espetacular
Experiência incrível! Ficamos hospedados no quarto 503, achamos um custo benefício espetacular. Quarto grande, limpo, com 2 ambientes muito agradáveis, sala grande, 2 TVs gigantes e uma cozinha totalmente funcional. Destaque positivo para a geladeira, muito grande. Ficamos encantados com o jantar com vinho da quarta-feira (salada e sopa). Café da manhã muito bom e completo. Atendimento das pessoas da recepção, cozinha e manutenção muito acima Da media. Em resumo, custo benefício espetacular.
2023년 12월에 5박 숙박함

2/10 - 너무 별로예요

Jasmeen

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스
I was on the 5th floor and the room smelled like smoke, the pull out couch sheets was dirty and had food on them which Leeds me to believe they were not changed.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Sherri

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good nights stay.
The staff was polite and welcoming. The breakfast was good. The bed was comfortable. I didn’t hear any street noise or loud guests. The neighborhood is college town. The hotel is beginning to show wear and tear. I would use this hotel again.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast and wait staff. All staff very nice and helpful. Great location.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Jacob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Justin

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice!
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Thomas

2023년 10월에 2박 숙박함

4/10 - 별로예요

John

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room was very dated, to include torn carpeting between the living room and the kitchenette. The shower was also terrible -- very little water pressure. Our refrigerator still had food from the previous guest in it, and the pillow on the two beds were tiny (3 per bed, each about 12 inches x 12 inches).
2023년 10월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 10월 18일
Thank you for your valuable feedback, John. We apologizes for the issues you had during your stay. Your feedback will help as we continually work to improve the guest experience. We hope you will give us another chance in the future.

10/10 - 훌륭해요

Deirdre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 10월 18일
Thank you for the review, Deirde! We are so happy to hear you enjoyed your stay. We look forward to seeing you again soon!

10/10 - 훌륭해요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Homewood Suites have never let me down. Always a clean & comfortable room. The breakfast variety was good and it was tasty. Everyone was friendly and treated me well. If I ever get back to the area, I will be staying here again.
2023년 10월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 10월 18일
Thank you for your review, Jeffrey! We are so glad to hear you enjoyed your stay and we look forward to seeing you again soon!

8/10 - 좋아요

SANDRA 님, OREGON

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 10월 18일
Thank you for your review, Sandra. We hope to see you again soon!

10/10 - 훌륭해요

Paul

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Nina

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 10월 14일
Thanks for the 10, Carl. We look forward to seeing you again soon!

6/10 - 괜찮아요

Patsy

별로예요: 직원 및 서비스
The room was good , just needs updating
2023년 8월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 9월 7일
Thank you for your valuable feedback, Patsy. We hope to see you again on your next trip to Newark!

8/10 - 좋아요

Aaron

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 8월에 2박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 9월 7일
Thank you for the review, Aaron. We are glad to hear you enjoyed your stay!

10/10 - 훌륭해요

Prabin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2023년 8월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 9월 7일
We are so glad to hear your stay was very good, Prabin! We hope to see you again soon!

4/10 - 별로예요

Alex

출장 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
This hotel is very dated. Everything is extremely old. I came into my room at 10pm after a long day of travel and there was no toilet paper. Instead of waiting to take a dump I just called them and had them leave it at the door because I was too exhausted to wait. I found a random card on the floor as well which makes me wonder how clean they are. The bed was extremely uncomfortable and the springs were digging into my sides. 3/5.
2023년 7월에 3박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 7월 30일
We are so sorry to hear about the inconveniences you experienced during you stay with us, Alex. Your concerns will be addressed with our Executive Housekeeper. Your comments will help as we continually work to improve the guest experience.

4/10 - 별로예요

Ambriana

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The people were great, but I waited hours for my room to be ready. Then, they just gave me a new room because my room wasn't close to being ready. I got here around 3pm and waited hours.
2023년 7월에 2박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 7월 30일
We are so sorry that you had to wait for your room but are glad to hear that you enjoyed the staff! We hope to see you again on your next trip to Newark!

10/10 - 훌륭해요

Kevin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Closet door was broken. Other than that no issues. Staff was very nice and polite. Toilet overflowed and housekeeping was right on it. And the pool wasn't operating at the time of our visit.
2023년 7월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 7월 30일
Thank you for your review, Kevin! We are so happy to hear that the staff took care of your needs during your stay. We hope to see you again on your next trip to Newark!

8/10 - 좋아요

Joe 님, Becket

2023년 7월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 7월 30일
Thank you for your review. We hope to you see again on your next trip to Newark!

10/10 - 훌륭해요

Kazy

2023년 7월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 7월 30일
We are so happy to hear that your stay is was a 10! We look forward to welcoming you again sometime soon!

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms are larger than most places
2023년 6월에 1박 숙박함
답변 제공: Homewood Suites by Hilton Newark Wilmington South 님, 2023년 7월 30일
We are so happy to hear that you like our large guest rooms, Dean! We can't wait to welcome you again on your next trip to Newark!

10/10 - 훌륭해요

Eric

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was amazing and responsive to every need. The decorations for the graduation weekend was so appreciated and made the whole family enthusiastic for the weekend. Although we had tight time commitments for the graduation ceremonies, the hotel's little touches such as water available, breakfast (perfect) coffee 24 hours) trail mix and water when we left etc, made everything so much easier. we did not even have to leave the hotel complex except for meals. Even the cocktail hour was amazing. When the pull out couch/bed broke, the staff responded quickly and addressed the issue with an adjustment that made the family even more happier and comfortable. We did not want to leave!! Thank you. Small suggestion, please let guests know about cocktail reception and other extras via email or at check in so we could plan ahead. We wouldn't have made reservations and stayed for the whole thing.
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Lori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Availability
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Cy 님, 2023년 5월 18일
Thank you for taking the time to tell us about your most recent stay! We are thrilled to hear that everything met your expectations, and we look forward to welcoming you back to the Newark area in the not-too-distant future!

2/10 - 너무 별로예요

Stephen

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property should not be called a Hilton. The rooms and property were run down. Our room had a musty odor and was not clean. There was hair in the sink trap and a hair on our bed sheet. The mattress cover was ripped and torn. The pillows were old, stained, and smelled. There was food left in the refrigerator and the kitchen floor was sticky. We asked for a different room, but the new room had similar issues. Finally, someone was passed out on the lobby couch as we left early in the morning. I would highly suggest not staying at this hotel.
2023년 4월에 2박 숙박함
답변 제공: Cy 님, 2023년 5월 18일
Thank you for taking the time to tell us about your most recent stay with us. We sincerely do apologize that our property gave off the wrong impression of its age. Although, we do have an older property, we take pride in maintaining it's clean old school look! Nonetheless, we will discuss these concerns coming up to work on providing a more comfortable stay for you as well as our other guests in the future. We appreciate letting us know about your concerns about the alleged person asleep on the couch. While it's unclear at this time to conclude if this was a guest or not, our management team is taking the corrective inhouse security measures to ensure that something like this does not display itself again. Please feel free to reach out to the hotel directly if you would like to share any further comments or concerns as we would love to work towards restoring your faith in our property!

10/10 - 훌륭해요

Andrea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Anita checked us in and gave a great recommendation for dinner.
2023년 4월에 1박 숙박함
답변 제공: Cy 님, 2023년 5월 18일
Thank you for taking the time to tell us about your most recent stay! We are thrilled to hear that our very own star, Anita showed her true above-and-beyond self and was able to positively impact your stay! We hope to welcome you back to the Newark area in the not-too-distant future!

6/10 - 괜찮아요

Diana

2023년 4월에 1박 숙박함
답변 제공: Cy 님, 2023년 5월 18일
Thank you for taking the time to tell us about your most recent stay. We sincerely do apologize that we had missed the mark during your time with us. In efforts to make your stay right and make the necessary improvements to our property, please feel free to reach out to the hotel directly as we would be more than happy to work towards making this stay right for you.Thank you!

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean.
2023년 4월에 2박 숙박함
답변 제공: Cy 님, 2023년 5월 18일
Thank you for taking the time to tell us about your most recent stay! We are thrilled to hear that everything was clean and tidy during your time with us, and we look forward to welcoming you back to the Newark area in the not-too-distant future!

4/10 - 별로예요

Brenda

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함
답변 제공: Cy 님, 2023년 5월 18일
Thank you for taking the time to tell us about your most recent stay. We sincerely do apologize that we had missed the mark during your time with us. In efforts to make your stay right and make the necessary improvements to our property, please feel free to reach out to the hotel directly as we would be more than happy to work towards making this stay right for you.Thank you!

10/10 - 훌륭해요

Carol Ann

2023년 3월에 2박 숙박함
답변 제공: Cy 님, 2023년 5월 18일
Thank you for taking the time to tell us about your most recent stay! We are thrilled to hear that everything met your expectations, and we look forward to welcoming you back to the Newark area in the not-too-distant future!

2/10 - 너무 별로예요

Cory

별로예요: 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Cy 님, 2023년 5월 18일
Thank you for taking the time to tell us about your most recent stay. We sincerely do apologize that we had missed the mark during your time with us. In efforts to make your stay right and make the necessary improvements to our property, please feel free to reach out to the hotel directly as we would be more than happy to work towards making this stay right for you.Thank you!

10/10 - 훌륭해요

Beryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Cy 님, 2023년 5월 18일
Thank you for taking the time to tell us about your most recent stay! We are thrilled to hear that everything met your expectations, and we look forward to welcoming you back to the Newark area in the not-too-distant future!

10/10 - 훌륭해요

Dawn

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Checked in late and staff was very friendly and helpful
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Thomas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

4/10 - 별로예요

Mark

출장 여행
별로예요: 청결 상태
My room was extremely dirty, hair on my towels, doors to the closet were not on, bathub was filthy, stains on carpet, mirror was dirty, room was cold even after I cranked up the temperature. Sorry, but you need to know these things.
2023년 2월에 1박 숙박함
답변 제공: Cyrus 님, 2023년 2월 6일
Thank you for taking the time to tell us about your most recent stay. We sincerely apologize for the uncomfortable experience that you had in your guest room in accordance to the cleanliness as well as the temperature control. We assure you that we will address the correct departments to prevent this issue moving forward. Please reach out to the hotel for any further comments as we would be happy to work towards making this stay right for you.

10/10 - 훌륭해요

peter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very accommodating staff
2023년 1월에 1박 숙박함
답변 제공: Cyrus 님, 2023년 2월 6일
Thank you for taking the time to tell us about your stay. We are thrilled to hear that you've had an exceptional stay! We look forward to welcoming you back to the Newark area in the not too distant future.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches
I wish I would have read the reviews, especially the one from Dec 19th, they said bugs everywhere. That is correct, the moment my husband opened the door, there was an infestation of roaches in the entry way leading to the kitchen. We took pictures and videos. Before we left we reported it to the supervisor. This needs to be corrected immediately. I tried to attach a photo, it didn't let me.
2022년 12월에 1박 숙박함
답변 제공: Cyrus 님, 2023년 2월 6일
Thank you for taking the time to tell us about your most recent stay. We sincerely apologize for the experience that you had in our guest rooms and assure you that the correct action will urgently be taken to prevent this from affecting any of our guests moving forward. Please reach out to the hotel for any further comments as we would be happy to work towards making this stay right for you.