숙박 시설 내 편의 시설/서비스

메인스테이 스위트 윌밍턴 여행 후기

2.5 out of 5
메인스테이 스위트 윌밍턴
5229 Market St, Hwy 132 & Us 17, Wilmington, NC

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 490개 이용 후기 중 222개" "
평점 8 - 좋아요. 490개 이용 후기 중 153개" "
평점 6 - 괜찮아요. 490개 이용 후기 중 59개" "
평점 4 - 별로예요. 490개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 490개 이용 후기 중 23개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was lovely, with a beautiful lobby and outdoor courtyard with gas grill and patio sofa seating as well as tables.
2024년 4월에 1박 숙박함
답변 제공: Caitlynn Burke, Front Desk Manager 님, 2024년 4월 15일
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our property, particularly our beautiful lobby and outdoor courtyard amenities. We hope to have the pleasure of welcoming you back again soon for another wonderful stay!

10/10 - 훌륭해요

Ricquea

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time here just a mom and her kiddos and it was a pleasant experience. Staff were very helpful from check-in to check-out and the entire hotel was clean. Also the room was very spacious for the 5 of us. I’d choose this hotel again especially for the price.
2024년 4월에 1박 숙박함
답변 제공: Caitlynn Burke, Front Desk Manager 님, 2024년 4월 4일
Thank you for your wonderful review! We're delighted you and your family enjoyed your stay with us. Our team works hard to ensure a pleasant experience from check-in to check-out, and we're thrilled you found the hotel clean and the room spacious for your family. We strive to offer great value for our guests and look forward to welcoming you back soon!

8/10 - 좋아요

Tanikia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Caitlynn Burke, Front Desk Manager 님, 2024년 4월 4일
Thank you so much for your feedback! We look forward to seeing you again on your next trip to Wilmington.

8/10 - 좋아요

Kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was immaculate and everything was in working order. There were plenty of towels and washcloths, and everything one would expect in a kitchenette, including a small cooktop and full size frig. We only stayed for a quick overnight road trip, but it would definitely be comfortable for a single person, couple, or even a small family for a longer stay.
2024년 4월에 1박 숙박함
답변 제공: Michael Lombardo, AGM 님, 2024년 4월 3일
Thank you for taking the time to let us know about your recent visit. It's wonderful to know you enjoyed our clean, well appointed rooms. We're glad our hotel met all of your needs and hope to see you back again soon!

10/10 - 훌륭해요

Ken

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean & nice friendly staff!!
2024년 3월에 1박 숙박함
답변 제공: Caitlynn Burke, Front Desk Manager 님, 2024년 4월 2일
Thank you for taking the time to share your feedback! I'm thrilled to hear that you found our hotel very clean and our staff friendly. Ensuring a pleasant experience for our guests is our priority, and I'm glad we could meet your expectations.I appreciate your kind words and hope to welcome you back for another enjoyable stay soon!

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms, everyone was very friendly, breakfast was nice. Great location basically close to everything. Definitely will be coming back.
2024년 3월에 2박 숙박함
답변 제공: Michael Lombardo, AGM 님, 2024년 4월 1일
Thank you for the reply. It's wonderful to know you enjoyed our clean rooms and friendly staff! We look forward to hosting you again on your next visit.

2/10 - 너무 별로예요

Lorraine

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were dirty - floors were sticky, smelled like cigarette smoke and we found food under the bed. We were supposed to stay for 2 nights but left after the first.
2024년 3월에 2박 숙박함
답변 제공: Caitlynn Burke, Front Desk Manager 님, 2024년 3월 28일
I would like to apologize for the cleanliness issues you encountered and understand your decision to leave early. Rest assured, we are diligently addressing these issues within our housekeeping department to ensure such incidents are not repeated. Your feedback is invaluable as we work towards improving our services. Should you give us another chance, we are committed to providing you with a much better experience.

10/10 - 훌륭해요

Joyce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place would stay there again
2024년 3월에 1박 숙박함
답변 제공: Michael Lombardo, AGM 님, 2024년 3월 26일
Thank you for the reply. It's great to know you enjoyed your stay with us! We hope to see you back again soon.

10/10 - 훌륭해요

Jessica

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I ENJOYED MY STAY!
2024년 2월에 1박 숙박함
답변 제공: Michael Lombardo, AGM 님, 2024년 3월 8일
Thank you for the reply! We're thrilled you enjoyed your time with us and look forwarding to seeing you again the next time you visit our area!

8/10 - 좋아요

robert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything went smoothly and the accommodations are excellent. Roomy and great kitchen area
2024년 3월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2024년 3월 7일
Thank you for your positive review! We're thrilled to hear that everything went smoothly and that you enjoyed our excellent accommodations with roomy spaces and a great kitchen area.Our team works hard to ensure a comfortable experience, and we appreciate your kind words. We look forward to hosting you again at MainStay Suites.

4/10 - 별로예요

Joshua

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place reeks of smoke. The floors are dirty everywhere. The couch and chair in the room were dirty. It was gross.
2024년 3월에 1박 숙박함
답변 제공: Michael Lombardo, AGM 님, 2024년 3월 6일
Thank you for letting us know about your recent experience. I am sorry to hear the cleanliness of your room did not meet your expectations. I wish you would have mentioned these issues while you were here so we could have fixed the situation for you. I hope you will give us another opportunity to provide you with superior customer service in the future.

8/10 - 좋아요

Ernest

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Suites are spacious with full size fridge, nice sitting area, and comfortable bed. Breakfast is minimal but satisfying. My room had a stale smell though, probably from former guests smoking.
2024년 2월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2024년 2월 12일
Thank you for taking the time to share your detailed feedback with us. We're pleased to hear that you enjoyed the spaciousness of our suites, and the nice sitting area.However, we sincerely apologize for the stale smell in your room. We take these concerns seriously, and we will address this issue promptly to ensure a more pleasant and fresh experience for our guests in the future. Your feedback is invaluable in helping us identify areas for improvement.

10/10 - 훌륭해요

Ernest

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2024년 2월 13일
Thank you for your feedback, and we hope to see you again on your next trip to Wilmington!

10/10 - 훌륭해요

Terrence

2024년 2월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2024년 2월 7일
Thank you for taking the time to share your feedback with us. We appreciate your input, and it is invaluable in our efforts to enhance the guest experience. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 - 훌륭해요

Audrey-Ann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel :)
2024년 1월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2024년 2월 1일
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you had a great experience. Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it's always rewarding to know when we've succeeded. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future. Safe travels!

8/10 - 좋아요

Cynthia

2024년 1월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2024년 2월 7일
Thank you for taking the time to share your feedback with us. We appreciate your input, and it is invaluable in our efforts to enhance the guest experience. We hope to have the opportunity to welcome you back for an even better stay in the future.

2/10 - 너무 별로예요

Kihesha Hankins

2024년 1월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2024년 1월 15일
Thank you for taking the time to give us feedback regarding your recent stay at MainStay Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your stay with us, We hope for an opportunity to properly host you in the future.

4/10 - 별로예요

Sarah

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel was reasonably priced but wasn't up to date or very clean. Limited help was offered by staff, although they were polite.
2024년 1월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2024년 1월 14일
Thank you for sharing your feedback. We apologize for any inconvenience during your stay. We appreciate your honesty and will address the cleanliness and assistance issues. Our team aims to improve, and we hope to welcome you back for a better experience in the future.

8/10 - 좋아요

Guochun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Except breakfast, everything is good.
2023년 12월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2024년 1월 10일
We're thrilled to hear you enjoyed your overall stay at Mainstay Suites! Thank you for sharing your experience with us. We understand the importance of a satisfying breakfast and are working on enhancing that aspect of our service. Your feedback is valuable, and we hope to welcome you back for an even more enjoyable stay in the future!

8/10 - 좋아요

Heather

2023년 12월에 3박 숙박함
답변 제공: Michael Lombardo, AGM 님, 2024년 1월 25일
Thank you for the reply. We're glad you enjoyed your time with us and hope to see you again the next time you visit our area!

10/10 - 훌륭해요

Dave

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What i didnt like was we went down to eat breakfast at 8.30. When we went back to our room the key wouldn't work. We had ti go back down to the desk and they had to reactivate our key. The person at the desk said sometimes it hapoens like we checked out. Why when you have to noon to check out would your key deactivate?
2023년 12월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 12월 16일
Thank you for your feedback! I apologize for any inconvenience caused by the deactivation of your keys before your departure. Close contact with electronic devices, especially cell phones, can inadvertently deactivate the cards. We hope to see you again on your next trip to Wilmington!

6/10 - 괜찮아요

David 님, Studio City

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The breakfast was almost non-existent! No fruit, eggs or much else besides waffles, juice and coffee. Not nearly as good as any other budget hotel we have ever stayed in Also, asked for housekeeping after first night, was old it would be done. Came back @ 3 pm and I was not. No staff on hand to do it then.
2023년 11월에 3박 숙박함
답변 제공: Caitlynn B. 님, 2023년 12월 5일
We apologize for the limited breakfast and the inconvenience with housekeeping. We've taken note of your feedback and I did see we were able to get you full service the following day. Your insights guide us in improving our services, and we hope for the chance to provide you with a better experience during your next visit.

10/10 - 훌륭해요

Larry D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2023년 12월 5일
Thank you for your feedback and we hope to see you again on your next trip to Wilmington.

10/10 - 훌륭해요

Edgar

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very friendly. Breakfassy better thsn most extended stay motels. Clean large room. Comfortable bed.
2023년 11월에 4박 숙박함
답변 제공: Caitlynn B. 님, 2023년 11월 30일
Thank you for your kind words! We're glad you enjoyed our friendly staff, tasty breakfast, and comfortable, clean rooms. Your positive feedback motivates us to keep providing great service. We look forward to welcoming you back for another wonderful stay!

10/10 - 훌륭해요

Dane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 11월 18일
Thank you for your feedback and we hope to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2023년 11월 8일
Thank you for your feedback and we hope to see you again on your next trip to Wilmington!

4/10 - 별로예요

Christopher

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Caitlynn B. 님, 2023년 11월 8일
On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your stay with us. We hope for an opportunity to properly host you in the future.

10/10 - 훌륭해요

joushua

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great thanks for the stay.
2023년 10월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2023년 10월 31일
We're thrilled to hear that you had a great stay at Mainstay Suites. Your satisfaction is our top priority, and we look forward to hosting you again in the future. Thank you for choosing us, and we hope to welcome you back soon!

10/10 - 훌륭해요

Heather

2023년 10월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 11월 18일
Thank you for your feedback. We hope to see you again on your next trip to Wilmington.

10/10 - 훌륭해요

Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed our stay
2023년 10월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 10월 26일
Thank you for sharing your positive experience at Mainstay Suites! We're delighted to hear that you enjoyed your stay with us. Our team takes great pride in providing a comfortable and welcoming environment for our guests. We look forward to welcoming you back in the future and hope to make your next visit even more enjoyable. Safe travels!

10/10 - 훌륭해요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can't believe a motel doesn't have an ice maker. Looks like the room refrigerator had an ice maker not hooked up.
2023년 10월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 10월 13일
Thank you for taking the time to give us some feedback on your recent stay! All of our ice makers are hooked up, they just need to be turned on when you check into the room. We also have a Maintenance team that are able to make in repairs if there are any issues. We hope to see you again on your next trip to Wilmington!

4/10 - 별로예요

Luc

별로예요: 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 9월 28일
We want to extend our sincere apologies that your recent stay at Mainstay Suites did not meet your expectations. Your feedback is important to us, and we are truly sorry to hear that you didn't enjoy your visit.We hope you will consider giving us another opportunity to serve you in the future. Rest assured, we are committed to making your next stay a much more pleasant one.

8/10 - 좋아요

Eric

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Presence bedbugd
in both rooms there was a presence of bedbugs, we all had bites
2023년 9월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 9월 6일
We take situations like this very seriously, and we sincerely apologize for any inconvenience you experienced during your stay. The comfort and well-being of our guests are our top priorities. We will have both rooms inspected immediately to address the issue you mentioned. Thank you for bringing this to our attention, and we hope to have the opportunity to properly host you in the future.

10/10 - 훌륭해요

Fredy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 9월 6일
Thank you for your feedback, and we hope to see you again in the future!

10/10 - 훌륭해요

Stephanie

2023년 8월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 8월 29일
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 8월 29일
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 - 좋아요

Kelley

2023년 8월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 9월 10일
Thank you for your feedback on your recent stay with us. We look forward to seeing you again on your next trip to Wilmington!

10/10 - 훌륭해요

Jason

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Great
2023년 8월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2023년 8월 29일
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 - 좋아요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2023년 8월 13일
Thank you for taking the time to give us some feedback regarding your recent stay at MainStay Suites. We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

8/10 - 좋아요

kimberly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean
2023년 8월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2023년 8월 13일
Thank you for taking the time to give us some feedback regarding your recent stay at MainStay Suites. We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

10/10 - 훌륭해요

Pablo

2023년 8월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2023년 8월 13일
Thank you for taking the time to give us some feedback regarding your recent stay at MainStay Suites. We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

10/10 - 훌륭해요

Debora

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Too many homeless people walking the property and asking for money.
2023년 8월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2023년 8월 10일
Thank you for sharing your feedback. We apologize for any inconvenience caused by unregistered guests on the property. Our top priority is ensuring a secure and comfortable stay for all guests.We have strict measures in place to prevent such occurrences, but your feedback emphasizes the importance of immediate communication with our front desk team to address issues promptly. We are committed to maintaining a peaceful environment.Please inform our front desk team of any concerns during your stay so that we can take immediate action. We appreciate your understanding and hope for the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2023년 8월 3일
Thank you for your feedback, and we hope to see you again on your next trip to Wilmington.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean enough, quiet, pet friendly, and daily breakfast.
2023년 7월에 6박 숙박함
답변 제공: Caitlynn B. 님, 2023년 8월 3일
Thank you for taking the time to share your positive review with us! We're delighted to hear that you found our hotel clean, quiet, and pet-friendly. We strive to create a comfortable and welcoming environment for all our guests, including their furry companions. We're also glad you enjoyed our breakfast; we believe it's a great way to start the day.Your feedback is truly appreciated, and we look forward to hosting you again on your next visit.

10/10 - 훌륭해요

Leonard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 9월 3일
Thank you for your feedback on your recent stay with us! We hope to see you again on your next trip to Wilmington.

10/10 - 훌륭해요

Sonja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very pleasant stay
2023년 7월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 7월 31일
Thank you for your review! We're thrilled to hear that you had a pleasant stay with us. We hope to welcome you back soon for another enjoyable experience. Safe travels!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 7월에 3박 숙박함
답변 제공: Caitlynn B. 님, 2023년 7월 31일
Thank you for your review! We hope to welcome you back soon for another enjoyable experience. Safe travels!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Do they clean the rooms?
Beds were comfortable, but housekeeping is using Covid as an excuse to avoid cleaning rooms. Found a roach in there, and there was all sorts of trash in the sofa bed. Not to mention the sofa mattress and pillow were dirty.
2023년 7월에 3박 숙박함
답변 제공: Caitlynn B. 님, 2023년 7월 27일
Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Rest assured, we take your concerns seriously and will address them with our housekeeping team. Cleanliness and guest satisfaction are our top priorities, and we are committed to making the necessary improvements. We hope you'll give us another chance to provide you with a better experience in the future.

10/10 - 훌륭해요

Alfredo

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Friendly
2023년 7월에 2박 숙박함
답변 제공: Caitlynn B. 님, 2023년 7월 27일
Thank you for your feedback. We hope to see you again on your next trip to Wilmington!

4/10 - 별로예요

Paola

2023년 7월에 1박 숙박함
답변 제공: Caitlynn B. 님, 2023년 7월 28일
Thank you for the feedback. We hope you will give us another look the next time you visit the area.