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벨 하우스 호텔 & 레스토랑 여행 후기

3 out of 5
벨 하우스 호텔 & 레스토랑
47 High Street, Sutton Benger, Chippenham, England

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 117개 이용 후기 중 24개" "
평점 8 - 좋아요. 117개 이용 후기 중 48개" "
평점 6 - 괜찮아요. 117개 이용 후기 중 25개" "
평점 4 - 별로예요. 117개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 117개 이용 후기 중 4개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

5.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Charles

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Clean and friendly. Perfect for the price
2024년 3월에 1박 숙박함

8/10 - 좋아요

Jill

2023년 9월에 1박 숙박함

8/10 - 좋아요

Bernard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

8/10 - 좋아요

Sarah

연인과의 여행, 출장 여행
좋아요: 청결 상태
the food was delivered quickly.
2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Simon

2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Andrew

2022년 7월에 1박 숙박함

8/10 - 좋아요

Mercedes

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Alexis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would stay again
Stayed recently for work for a few days,very welcoming,nice and comfy and clean which is all you can ask for ,only ate once in the bar but the food was very good
2021년 12월에 3박 숙박함
답변 제공: Chris Williams 님, 2021년 12월 7일
Many Thanks Alexis glad you enjoyed it Chris

4/10 - 별로예요

Beth

좋아요: 청결 상태
Not great, ended up having 2 neighbours snoring there heads off, as the walls are so thin- that needs updating as I got 0 sleep, not easy being heavily pregnant.
2021년 8월에 1박 숙박함
답변 제공: Chris Williams 님, 2021년 9월 3일
Hi Beth so sorry that you had people snoring and kept you awake. Chris

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
Review
The hotel looks lovely on the outside, plenty of parking. There was no one on reception when I arrived, after a few minutes the receptionist booked me in but asked for payment immediately which threw me, the room was up a flight of stairs very narrow and I struggled with my case and laptop, the room was really basic, but the bathroom was better. I didn't eat or drink there, in the morning I had to move some signs put in place to stop people parking there out of the way to exit, it was around 7.15am - not an issue but would have been for an elderly guest.
2020년 9월에 1박 숙박함
답변 제공: Chris Williams 님, 2020년 9월 8일
Sorry should you require further details about the Bell House Hotel please see our official website

4/10 - 별로예요

Bryan

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
2019년 12월에 1박 숙박함
답변 제공: Chris 님, 2019년 12월 6일
Hi you don’t elaborate but my guess is that there was a lot of noise from the room next door. The person in the next room had a car accident earlier in the evening. He was brought back to the house by a good Samaritan and he felt fine but a little shocked and went to bed. During the night he had neck pains and called the emergency service for some advice, as it was to do with the neck, they sent an ambulance crew who got me out of bed at 2.30 to let them in. The crew 2 ladies decided to take the patient to hospital to have it checked out. They left about ¾ of an hour later. The guest arrived back at around 5 and I let him back in. He managed to have a bite to eat but then we let him go back to bed and he left much later in the day.

10/10 - 훌륭해요

K

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kathy and Sarah
Excellent very welcoming and could not good enough for us, we will be back again very soon. Thankyou Chris & Team
2019년 10월에 1박 숙박함
답변 제공: chris 님, 2019년 12월 6일
Thank we look forward to seeing you again

8/10 - 좋아요

Richard

좋아요: 직원 및 서비스, 객실의 편안함
Comfortable room and a good breakfast!
Comfortable room, however; the shower could have had more water pressure! Pleasant waitresses at breakfast and a good breakfast it was too!
2019년 9월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
facilities in room very poor for money with very poor lighting. Food was surprisingly exellant but expensive.
2019년 5월에 2박 숙박함
답변 제공: 1 님, 2019년 5월 28일
Hi Anonymous Sorry that your room was not satisfactory. WE do have a few rooms that are waiting to be renovated. I can't tell which room you were in so not able to say if it is the next or not. Our pricing structure takes into consideration VAT commissions the new living wage. pensions laundry casts heating, lighting. Many thanks for you comments they have been discussed at great length. Regards Chris Williams

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great night's sleep
Welcoming staff and great service.
2018년 11월에 1박 숙박함
답변 제공: chris 님, 2018년 12월 4일
thank you

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel heading in the right direction
lovely old building with renovation in progress .... Menu food was expensive with fish and chips with hardly any fish sad to say .... but there was a very friendly atmosphere and enjoyed the short stay
답변 제공: Cjhris 님, 2018년 4월 10일
HI. Many thanks for your review. Sorry about the fish I have just been informed that the quality is not what it should be and have spoken to the supplier. WE are constantly doing work on the House and its niece to see that it is noticed.

8/10 - 좋아요

Simon

좋아요: 청결 상태, 직원 및 서비스
Ignore the frontage and bedrooms, concentrate on t
Ignore the state of the room and exterior and concentrate on the service and food.....you will NEVER receive service like it! Almost 40 years of traipsing the world and this out does it all. Chris is working hard on getting the hotel up to scratch. He's a way off and yet I would still return because of the staff!!!!
답변 제공: Chris 님, 2018년 3월 1일
Thanks you Simon we are getting there and yes the staff do work hard. We are stepping up the refurb this year but there is always something when an old building like this is not looked after properly. It helps tremendously when we have constructive comments like yours. Many many thnaks

8/10 - 좋아요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet charming village hotel / bar / restuarant
Booked late so arrived late evening but was greeted with warm welcome. Comfortable bed, great breakfast. Shower was cold initially, but was sorted out very efficiently by the owner.
2018년 1월에 1박 숙박함
답변 제공: chris 님, 2018년 1월 29일
Hi Lee Thank you for your kind comments. We have now got a new pump for the water to get to the rooms much quicker and have discovered through one of our guests shower units from New Zealand which help with the low water pressure in this area. Kind regards Chris

8/10 - 좋아요

Paul 님, cambridgeshire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice quiet hotel,
Excellent stay, nice and quiet, plenty of parking on site. Excellent breakfast
2018년 1월에 1박 숙박함
답변 제공: Chris 님, 2018년 1월 29일
Hi Paul Thank you for your comments most appreciated. We always have a problem with water pressure but hopefully we have found a solution with shower units from New Zealand. Warmest regards Chris

8/10 - 좋아요

brenny 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely village
We only used the Hotel as a stop off, the staff where very friendly, the hotel was very close to where we where visiting, which was appropriate for us as we had 2 young children's with us. We did find it a little noisey late at night, but fortunately we where tired enough to sleep. Only had room only.
2017년 8월에 2박 숙박함
답변 제공: Chris 님, 2017년 8월 12일
HI Brenny Many thanks for your feedback. Detail's about breakfast are on our website. Sorry there was a bit of noise but glad you were able to sleep anyway. We always like to hear form our guests as it give us the opportunity to make improvements once again many thanks

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
Over night stay.
Lovely village to stay close to M4. Food good and served real ale. The night we stayed the Hotel had a shortage of staff which we were told was unexpected. The water pressure affected the water heat control which made showering impossible. Used bath instead. Overall experience was OK but felt it could have been better. I know the water pressure was out of the owners control but nevertherless it did affect our stay.
답변 제공: Chris 님, 2017년 8월 12일
Dear anonymous many thanks for your feedback. we do apologise for the shortage of staff illness and holidays do affect us more this time of the year. As for the water pressure we are looking into pumps but find that they are so noisy and disturb other guests, but I am sure that with a little more hunting we will find something to sort out the problem. Many thanks

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Lovely room, friendly staff, the best white fluffy bath towel ever!
2017년 6월에 1박 숙박함
Hi Julie Many thanks for your comments. We are so glad that you enjoyed your stay. Best wishes Chris

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Many thanks Chris

8/10 - 좋아요

Josephine 님, Essex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fit for purpose of our 3 day visit to Badminton HT
Comfortable beds, clean throughout, fluffy towels, hot water, delicious breakfast. No silly signage everywhere that you get in corporate hotels and bed and breakfast places. Still requiring more refurbishment. Bar area in both evenings had a good happy atmosphere. Shame the prices go up at that Badminton Horse Trials weekend but that happens all over that area.
답변 제공: Chris 님, 2017년 6월 5일
Hi Josephine. We are so glad that you enjoyed your stay with us. The Old House has been standing for 500 years and we are getting near to the end of the refurbishment and still trying to keep a little old charm. I do like your note about the no silly signage made me smile. Many thanks for taking the time to writer Chris Williams

8/10 - 좋아요

Sarah 님, London

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good Value for money excellent breakfast
The hotel is an old building with sloping floors but it is very clean and I had a very comfortable bed. Good Wifi, plenty of hot water I found it quiet as well. Staff very good but busy. I didn't eat in the restaurant as it was full so it may be worth booking if you want to eat there otherwise there is another pub and restaurant in the village which weren't as busy I can only assume as it was so busy the food in the restaurant must be good (breakfast was excellent).
답변 제공: Chris Williams 님, 2017년 6월 5일
Hi Sarah The House has stood now for over 5oo years and had ben neglected for some time, so its nice to see that all the hard work is appreciated. We are pleased that you liked the breakfast as well. Many thanks for taking the time to write

4/10 - 별로예요

Mark

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grim
Room had very tired decor, dirty carpets. There was a noisy running tap and shower which could not be turned off. This kept me awake even with the bathroom door closed. Then no hot water for a bath or a shower in the morning

10/10 - 훌륭해요

Terence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay at the Bell House Hotel.
Very impressed with friendliness of staff at check in and the bar and food service. Food was wholesome and delicious both for the evening meal and breakfast. Location great as a stop over and minutes from the M4. If you want a nice friendly place to stay this is ideal.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 객실의 편안함
Poor
Cold and no hot water

10/10 - 훌륭해요

Helen 님, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel short drive to the town centre
Stayed there for 3 nights last week as had a 4-day course in Chippenham, loved everything : location, staff, room, breakfast and evening meals, more than happy, thank you !

6/10 - 괜찮아요

Ollie 님, Warrington UK

Convenient hotel
The hotel was easy to find, close to the motorway and handy for work in Chippenham.

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice owners. Fantastic breakfasts comfy beds.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Comfortable night in a cosy room, a little small but was a single room. Staff friendly and helpful. Breakfast was lovely.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함

6/10 - 괜찮아요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty place but expensive
Beautiful property and friendly staff but no wifi in the bedroom and breakfast was very limited, so overall overpriced for the service offered.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A big surprise in a lovely location
A hidden gem you must try the restaurant the food is amazing akin to michelin standard without the stuffiness and a fraction of the price with a wonderful owner Chris who has years of experience in hospitality

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스

8/10 - 좋아요

alec

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
happy to go back

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

Federica

별로예요: 직원 및 서비스
the hotel is ok and clean, cooked breakfast is included in the rate

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

THOMAS 님, Ohio

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Great Food nice room, slow service.
This is a Pub/Hotel. The staff that checks you in also runs the Pub. If the Pub is busy expect to wait a long time to get a room. We waited 20 minutes, which when you are tired and looking forward to the room can seem like an eternity. The food was good with generous portions, the rooms was large and comfortable.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
not pet freindly
On arrival the owner explained that he had been trying to get hotels.com to change the listing which says the hotel is pet friendly. He kindly accepted we brought our dog in good faith and made an exception however please change the listing for future guests

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Blue bell hotel
Suited our needs well. Staff welcoming and helpful.

8/10 - 좋아요

Peter

좋아요: 직원 및 서비스
Nice & friendly atmosphere.Great staff reasonably priced food. Would definitely stop again

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Great location off M4
Very convenient location to M4. Fabric of building poor, can hear every sound from other guests. Need ear plugs. Staff friendly and helpful.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great food and friendly staff
Had a great few days here whilst working locally. Manager Chris and his team were very welcoming and the service and atmosphere in the bar was really good with excellent food.

10/10 - 훌륭해요

maureen 님, Somerset

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Host Chris was friendly and helpful, and had real conversation. Staff polite.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The staff were very welcoming and friendly nothing to much trouble. Left before breakfast was served the hotel prepared me some sandwiches which I thought was good of them.

6/10 - 괜찮아요

Richard 님, Redhill

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Ideal for what we needed.
Overnight stay convenient for Castle Combe circuit. Good room, good food, good service, good value for money. just what was needed. Would happily return on our next outing to Combe.