외관

Milford Hall 호텔 여행 후기

4 out of 5
Milford Hall 호텔
206 Castle Street, Salisbury, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 511개 이용 후기 중 195개" "
평점 8 - 좋아요. 511개 이용 후기 중 197개" "
평점 6 - 괜찮아요. 511개 이용 후기 중 73개" "
평점 4 - 별로예요. 511개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 511개 이용 후기 중 10개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

paul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here many times before, even though they are renovating at the moment the service and staff were superb as always
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Thomas

좋아요: 청결 상태, 직원 및 서비스
Place is under refurbishment so unfair to give an assessment. Only disappointing thing was that we were not informed that there was no bar or restaurant before we arrived, so had to go elsewhere for dining,very annoying and inconvenient.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Janice Caroline

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We had a lovely stay here= the staff and breakfast was excellent! The lower starts are only because the hotel is undergoing a refurb and so a lot of facilities weren't available and the outside didn't look the best due to plant/barriers etc. This will be temporary and I think will be great when all done! We were warned of the refurb atthe time of booking. Would definitely rebook!
2024년 2월에 1박 숙박함
답변 제공: CS 님, 2024년 2월 29일
Dear Janice Caroline,thank you for choosing our hotel for your stay here in Salisbury and hopefully we will be welcoming you after the refurbishment has been completed sometime in May 2024.

6/10 - 괜찮아요

S.E

좋아요: 청결 상태, 직원 및 서비스
Property is under going renovation - it’s a little shabby. It was clean, staff helpful, but noise outside room and from room above.
2024년 2월에 2박 숙박함
답변 제공: CS 님, 2024년 2월 21일
Dear S.E,thank you for for staying with us and we hopefully we will be welcoming you after the refurbishment has been completed.Kind regardsChristian

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스
Parking was an extra £9 hidden cost - a lot of repairs going on in the hotel - night porter Frank a true gent -
2024년 2월에 1박 숙박함
답변 제공: CS 님, 2024년 2월 13일
Dear Frank,thankyou for staying with us and we are looking forward to welcoming you again soon.Best regardsChristian

2/10 - 너무 별로예요

dewi

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kershaw

연인과의 여행
Great place to stay, £9 parking really? Place is going thru referb which did not distract from stay but not mentioned on website.
2024년 1월에 1박 숙박함
답변 제공: CS 님, 2024년 1월 31일
Dear Kershaw,thank you for your kind comments and hopefully we will be welcoming you again once the refurbishment has been completed.Many thanks

6/10 - 괜찮아요

Ian

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: CS 님, 2024년 1월 29일
Dear Ian,thank you for your visit and looking forward to welcoming you again soon.Kind regardsChristian

8/10 - 좋아요

Michaela

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel in good position, friendly staff but the room was freezing! I was so cold I had to sleep in the bath robe provided
2024년 1월에 1박 숙박함
답변 제공: CS 님, 2024년 1월 30일
Dear Michaela,thank you for staying with us and we could have provided you with an additional heater if we would have known. Please let me apologise for the issue.Kind regardsChristian

10/10 - 훌륭해요

Jemma

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to find, lovely clean room, quiet and very helpful staff
2024년 1월에 1박 숙박함
답변 제공: cs 님, 2024년 1월 8일
Dear Jemma,thank you for choosing our hotel for your stay here and we are looking forward to welcoming you again soon.Best regardsChristian

10/10 - 훌륭해요

carol

2023년 12월에 2박 숙박함
답변 제공: CS 님, 2024년 1월 12일
Dear Carol,thank you for the 5 out of 5 score and hopefully we will be welcoming you again soon

8/10 - 좋아요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: CS 님, 2023년 12월 20일
Dear Mike,thank you for choosing our hotel and we are looking forward to welcoming you again soon.Kind regardsChristian

10/10 - 훌륭해요

Samantha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A little tired in areas but our room was lovely and the old part of the house beautiful.
2023년 12월에 1박 숙박함
답변 제공: cs 님, 2023년 12월 14일
Dear Samanthathank you for staying with us and I am pleased to inform you that we are upgrading all bedrooms and public areas in early 2024. Hopefully see you after the completion of the refurbishment again,Best regardsChristian

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms and hotel in process of being updated. Good stay though and be nice to see upgrades when done.
2023년 12월에 2박 숙박함
답변 제공: cs 님, 2023년 12월 14일
Dear Reviewerour hotel will look amazing once it is all done up. See you then.Best regardsChristian

4/10 - 별로예요

thomas

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Tired hotel in need of TLC
The pros -Duty manager gave us a 30% refund and a bottle of red wine. -Supportive staff. -TV in room had all the apps you’d imagine on a modern LED TV. We ended up watching Netflix ;). Breakfast was cheap and of a good standard. The cons -The hotel is quite dated. -Heater is on a timer, so when we checked in, it was a cold and damp room. -wall mounted temporary electrical heater sounded like a jet taking off and made the walls vibrate when on. -Hot water for bath and shower wasn’t really a thing. But hot enough in the sink. I felt that the price charged for the room isn’t realistic. It felt very much like a budget motel although photos would have you believe otherwise. It was cold and damp. So much so that I went to the front desk and made a complaint. The duty manager came to my room after 5 min and offered a refund and a bottle of wine which was very kind and appreciated! Manager explained that the rooms were being upgraded. I just felt a tad cheated as I booked this hotel due to its proximity to Salisbury town and based on the photographs. This is either a hotels.con issue or honesty of the hotels as this has happened a few times now. Would I stay at this hotel again - no, however, if the rooms were upgraded then I would based on the staff and proximity.
The temporary heater
Bathroom floor
View from room 204
Missing toilet roll bar, the little things
2023년 12월에 1박 숙박함
답변 제공: CS 님, 2023년 12월 5일
Dear thomas,thank you for staying with us and I am sorry to learn that you have not fully enjoyed your stay here with us. We are currently renovating rooms and in 2024 all public areas will be done.Kind regardsChristian

4/10 - 별로예요

Emma

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location was brilliant for the town. We had no toilet roll in the rooms. The staff seemed immature and didnt really know how to handle the hotel - ie quoted wrong prices for breakfast and were asked 3 times to bring milk to room and they still forgot. We had a baby (they knew, as cot requested) but they put us on the top floor with no lift and nowhere to store buggy. The hairdryer almost caught fire and there was a large party in the hotel until the early hours with DJ music playing. I would not recommend this hotel.
2023년 11월에 2박 숙박함
답변 제공: CS 님, 2023년 12월 5일
Dear Emma,thank you for staying with us and the valued feedback, which I shared with the team.Best regardsChristian

10/10 - 훌륭해요

Adi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: cs 님, 2023년 12월 5일
Dear Adi,thank you for your great score. We are looking forward to welcoming you again soon.Best regardsChristian

4/10 - 별로예요

Joanne

2023년 11월에 1박 숙박함
답변 제공: CS 님, 2023년 12월 20일
Dear Joanne,thank you for staying with us and hopefully we will be welcoming you again soon.Best regardsChristian

6/10 - 괜찮아요

Carl

별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: cs 님, 2023년 11월 28일
Dear Carl,thank you for staying with us and we are looking forward to welcoming you again.Best regardsChristian

10/10 - 훌륭해요

Kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
excellent service, lovely breakfast, nothing was to much trouble, recommend it to anyone. Ken& Marge.
2023년 11월에 2박 숙박함
답변 제공: cs 님, 2023년 11월 28일
Dear Kenneth,thank you for your great feedback which was a pleasure sharing with the team.We are looking forward to welcoming you again soon.Best regardsChristian

6/10 - 괜찮아요

Terence 님, Warminster

2023년 11월에 1박 숙박함
답변 제공: cs 님, 2023년 11월 28일
Dear Terence,thank you for staying with us, we are looking forward to welcoming you again soon.Kind regardsChristian

10/10 - 훌륭해요

Ivan Gonzalez del

2023년 11월에 4박 숙박함
답변 제공: CS 님, 2023년 12월 5일
Dear Ivan,thank you for choosing our hotel for your stay here in Salisbury. We are looking forward to welcoming you again soon.Best regardsChristian

8/10 - 좋아요

Simon

2023년 11월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 11월 19일
Great rating, thanks Simon!

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: JonGM 님, 2023년 11월 19일
Top score, thanks so much James!

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay in Salisbury
The hotel was clean, comfortable and close to town. Breakfast was delicious. The staff was helpful with all our questions.
2023년 10월에 1박 숙박함
답변 제공: JonGM 님, 2023년 10월 30일
Delighted with your rating and review, thanks so much.

4/10 - 별로예요

David

2023년 10월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 10월 30일
Thanks for the rating David, glad you generally enjoyed your stay

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: JonGM 님, 2023년 10월 30일
Thanks for the great rating Gary!

8/10 - 좋아요

??????

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 10월 24일
Thanks for your rating!

10/10 - 훌륭해요

Alberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 10월 22일
Thanks so much for the top rating!

2/10 - 너무 별로예요

Ryan

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only room they had available for us smelled like mildew, had peeling wallpaper, potentially dirty sheets, and mold in the shower. After I asked for another room, the receptionist told us they had another room that normally reserved for staff sleeping quarters, but the window didn't close. So at 12:30 AM (after we arrived around 11:30 PM), he and I are in that room attempting to get the window closed enough to latch. We managed to latch it, so my wife and I could just go to sleep. In the morning, maintenance knocked on our door at 8 AM. Evidently not getting the message that the room had been booked with a paying guest. They were doing construction while we were there and I'm willing to forgive that mess, but we will never go back. I asked the receptionists upon check out about the bill, hoping they might knock a few pounds off for our trouble and they told me I didn't owe any additional money for staying in the "suite." Gee, thanks. I certainly hope I wouldn't be charged for fixing your broken window. The manager was supposed to call me and follow up but I haven't heard a peep.
2023년 10월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 10월 22일
I'm sorry to read that you didn't enjoy your stay with us and that your original room was not up to standard, likewise maintenance issues in the other room that your were accommodated. We don't have staff sleeping quarters, so I'm unsure as to where you were actually allocated. I've not been advised of your feedback, perhaps you would email me at the Hotel, detailing who you spoke to, and I will investigate further.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful time
I had a great stay and it was a perfect base to explore from.
2023년 10월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 10월 22일
Excellent review, thank you so much.

6/10 - 괜찮아요

Gareth

출장 여행
좋아요: 청결 상태, 객실의 편안함
Gym closed
Booked hotel due to advertised Gym and spa facilities. Both gym/spa are closed EVERY evening between 6pm-9pm, so no good for anyone working. Very disappointing.
2023년 10월에 2박 숙박함
답변 제공: Jon GM 님, 2023년 10월 22일
Thanks for your feedback Gareth, we do advise clients of opening hours with confirmation emails, I'll check those are actioning correctly.

8/10 - 좋아요

Samantha

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast was a shambles, lukewarm hot buffet breakfast, what was there, uncleared tables, and i was asked to move whilst eating because they needed to get in the cupboard.
2023년 9월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 10월 22일
Thanks for your feedback, I'm sorry we didn't meet with expectation on this occasion.

8/10 - 좋아요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very welcoming staff but hotel definately looking very tired ie carpets xnd walls Room was a good size very clean and nice comfy bed so slept very well
2023년 9월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 10월 22일
Thank you for your review, refurbishment underway.

8/10 - 좋아요

Glenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Limited contact with staff but thosevi did speak to were helpful and friendly
2023년 9월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 10월 22일
Thank you for your review

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff were excellent, especially Lucy at the reception, she helped us with booking printouts and satna problems we incurred.
2023년 9월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 10월 22일
Thank you for your top rated review, delighted you had a great stay.

6/10 - 괜찮아요

Alexandra

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Great location. Easy to walk into Salisbury. Lovely welcome from reception staff. Room was a good size as was the bathroom. Unfortunately the desk was not really as clean as I expected. The old coffee pod was still in the machine, one of our glasses had drink residue in it and there were sticky patches around the drink area. Sheets were very clean. Bathroom floor had hair and dust on the edges of the floor. Just felt that it needed a little more care and attention. We had dinner there on the first night and our main was cold. We didn't say anything as we had had a long drive and just wanted to get to our room. On reflection maybe we should have.
2023년 9월에 2박 숙박함
답변 제공: Jon GM 님, 2023년 10월 22일
Thank you for your review and feedback.

2/10 - 너무 별로예요

Josie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Jon GM 님, 2023년 9월 17일
I'm sorry we fell short on your recent visit, please contact me at the Hotel if you would like to discuss further

6/10 - 괜찮아요

Frazer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Probably a little expensive for what it was. But being fair we did not do any of the spa offerings, this was a last minute booking.
2023년 9월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 9월 17일
Thanks for the feedback, maybe stay a little longer next time!

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice hotel
2023년 8월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 9월 5일
Thanks for rating!

10/10 - 훌륭해요

Thomas

2023년 8월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 8월 28일
Top rating, thanks so much!

10/10 - 훌륭해요

Edith

2023년 8월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 8월 27일
Fabulous, thanks Edith!

8/10 - 좋아요

Tracey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely comfortable stay
We had a lovely couple of nights staying in a more than spacious standard double room. Breakfast was included in our stay and we could not fault the food nor the proximity of the hotel to Salisbury centre.
2023년 8월에 2박 숙박함
답변 제공: Jon GM 님, 2023년 8월 26일
Thanks so much Tracey, great review, so pleased you enjoyed your stay!

10/10 - 훌륭해요

Alessandro

2023년 8월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 9월 17일
Thanks so much for your top rating Alessandro!

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The hotel kindly let us have an early check in as we were attending a wedding. We chose the hotel as it had air conditioning and was close to the wedding venue. The executive room was spacious with plenty of plugs. We arrived back just after midnight and the room was hot and stuffy and the window can only open about an inch. We switched on the aircon. The aircon however was awful - it was situated next to the main bed about 2 feet up from the floor and 3 feet from the bed side on. It was hugely noisy and too much so close too even on the lowest fan setting. I can’t understand why on earth it was positioned there, completely the wrong place. At 03.45 I switched it off as was struggling with sleep because of the noise and its proximity. It needs servicing attention and repositioning. The bathroom is old and it’s a step in for a shower with a fixed shower head and a horrid plastic bath shower curtain. Water pressure poor and shower head needs de calcifying. Bed ok and comfortable, pillows ok but of the thin firm nature. Tea and coffee available in the room. Relatively inexpensive at £110 a night and would have been good if the aircon had worked and the shower a lot better - otherwise not so good
2023년 8월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 8월 26일
Thank you for your useful feedback Jennifer, our Hotel is currently being refurbished and I'm sure your concerns will be addressed in time for your next visit!

8/10 - 좋아요

Elizabeth 님, Redmond

가족 여행
좋아요: 청결 상태, 직원 및 서비스
This property is definitely a Tale of Two Hotels. The front is a beautiful historic building with a lovely bar and rooms, the restaurant in the middle more modern, and the back of the hotel had more average rooms which arent shown in the pictures. Our room was a bit tired but it had a new AC and the bed was very comfortable. The website listed laundry but there isnt a self service laundry on site, rather a laundry service which we dodnt want. The staff are amazing and the hotel very convenient. We wish we had paid a bit more and stayed in one of the nicer rooms!
2023년 8월에 4박 숙박함
답변 제공: Jon GM 님, 2023년 8월 26일
Thanks for your review, Elizabeth, I'm pleased that you generally enjoyed your stay. Come back and see us next year when our refurbishment is complete!

8/10 - 좋아요

Hilary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient to coach park
2023년 8월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 8월 11일
Thanks for reviewing Hilary!

10/10 - 훌륭해요

Kylan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff in the hotel and the spa were excellent, happy and helpfull. Recommended!
2023년 6월에 2박 숙박함
답변 제공: Jon GM 님, 2023년 8월 10일
Great review Kylan, thanks so much!

6/10 - 괜찮아요

Jorge Luis

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Tuvimos muchos problemas para contactar con el hotel para avisar que llegábamos tarde. Nadie cogió el teléfono ni contestó el correo electrónico y no estábamos seguros de encontrar a alguien en recepción al llegar.
2023년 8월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 8월 10일
Gracias por su revisión, lamento que haya tenido problemas para comunicarse, nuestra recepción está muy ocupada. Espero que haya disfrutado el resto de su estadía.

8/10 - 좋아요

Garry

2023년 8월에 1박 숙박함
답변 제공: Jon GM 님, 2023년 8월 10일
Thanks for your rating, much appreciated.