외관

델타 호텔 바이 메리어트 스윈던 여행 후기

4 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 66개 이용 후기 중 35개" "
평점 8 - 좋아요. 66개 이용 후기 중 21개" "
평점 6 - 괜찮아요. 66개 이용 후기 중 5개" "
평점 4 - 별로예요. 66개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 66개 이용 후기 중 1개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

DUK WON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Venita 님, 2023년 12월 12일
Dear guest,Thank you so very much for your high rating regarding your stay at Delta Marriott Hotels. We are glad that you a pleasant stay with us and look forwards to hosting you soon again. Kind regards,Venita

8/10 - 좋아요

Wissem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Steven

가족 여행
좋아요: 청결 상태
Comfortable beds - YES Friendly staff - YES Recommend - YES
2024년 2월에 3박 숙박함
답변 제공: Venita 님, 2024년 2월 19일
Dear Steven,Your feedback has brightened our day. thank you for your kind words which will be shared with the rest of the team for their added motivation. We are happy that you found the beds comfortable and our staff friendly. We hope to host you again at Delta Marriott Hotels soon. Thank you once again.Kind regards,Venita Alphonso

10/10 - 훌륭해요

NICOLA

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staff very friendly and helpful. Food lovely and hot.
2024년 2월에 1박 숙박함
답변 제공: Venita 님, 2024년 2월 19일
Dear Nicola,Many thanks for your kind and positive review. Valuable feedback like yours helps us progress in the right direction. At Delta Marriott Hotels we take our guest hospitality very seriously, and are happy that this was the case for you. Its nice to know that you enjoyed the food and found our staff helpful, we shall share this with them. We hope to see you soon at our hotel again. Thank you.Kind regards,Venita Alphonso

8/10 - 좋아요

Christina

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facility was fine but nothing to write home about bur the staff really made our stay enjoyable.
2023년 12월에 9박 숙박함
답변 제공: Venita 님, 2024년 1월 12일
Dear Christina,Many thanks for leaving us a review. At our hotel we try our utmost to provide the best in amenities and facilities to our guests and we are glad that these were satisfactory for you. It is lovely to learn that our staff made you happy and we shall share this compliment with them for their further motivation. We hope to see you stay with us soon.Kind regards,Venita Alphonso

6/10 - 괜찮아요

Hiren

2023년 12월에 1박 숙박함

8/10 - 좋아요

Stephen 님, Bristol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second stay at the Delta Hotels by Marriott in Swindon and I will definitely be going back again. The hotel is not too far from the M4, has plenty of free parking, friendly staff, good food (especially the breakfast where you are spoilt for choice) and excellent leisure facilities. There really isn't anything that I didn't like.
답변 제공: Venita 님, 2023년 12월 22일
Dear Stephen,We are really grateful and appreciate the lovely review that you have given us. At Delta Marriott Hotels we take our hospitality delivery very seriously and hence are tremendously pleased when our valued guest notice and appreciate the same. It is great to learn that you found all aspects of your stay highly satisfactory including our leisure facilities. Thank you for this valuable feedback. We look forwards to hosting you again soon in the near future.Kind regards,Venita Alphonso

4/10 - 별로예요

Simon

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
We felt very uneasy at our stay at Delta Hotel. There was security guards on the floors and entrance to hotel. I put a chair on the inside of the door. It became apparent when we were checking out the reason for the security. The foyer was full of our UK immigration issues. We understand the world problems, but we should have been informed,
2023년 12월에 2박 숙박함
답변 제공: Venita 님, 2023년 12월 22일
Dear Simon,Thank you once again for your valuable feedback. As mentioned to you on earlier platforms, we do not discriminate between our guests and importantly we are not obliged to publish the identities of any of our guests. However, we are really sorry that you had a negative inhouse experience and do apologise for your inconvenience. Thank you for your feedback.Kind regards,Venita Alhonso

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Derek

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Average
Check-in email stated 2pm but receptionist told us we had it wrong and had to wait until 3pm. No apology even though I showed her my booking email with 2pm on. Opened the bathroom door and the towel rail fell off the wall over the bath. Glad I wasn't having a soak when it happened. We struggled to get much sleep as there was a very noisy event on with loud music well after 11pm. Breakfast was ok.
2023년 12월에 1박 숙박함
답변 제공: Venita 님, 2023년 12월 12일
Dear guest,We are extremely sorry for your negative experience at our hotel. It is of utmost importance to us that all our valued guests receive the highest possible hospitality standards and are disappointed to learn that this was not the case for you. We will review all inputs by you seriously and make amends wherever necessary. Please do not let this deter you from staying with us again at Delta Marriott Hotels, and give us a chance to serve you better. Thank you.Kind regards,Venita Alphonso

2/10 - 너무 별로예요

Salma

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Venita 님, 2023년 12월 12일
Dear Ms Salma,thank you for taking the time to leave a review and give us some valuable feedback. We are sorry to learn that on this occasion we did not deliver our usual high standards of hospitality to you, and are truly apologetic. If there is any specific feedback that you wish to highlight, please feel free to reach out to us. At Delta Marriott Hotels we take all recommendations and feedback by our guests very seriously. Thank you.Kind regards,Venita

10/10 - 훌륭해요

Eugen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing stay with lovely staff and great food. Very good location and easy parking.
2023년 12월에 1박 숙박함
답변 제공: Venita 님, 2023년 12월 6일
Dear Eugen,Thank you so much for your brilliant review score of your stay with us. Valuable feedback like the one you have given helps us perform even better here at Delta Marriott Hotels. Its nice to know that you enjoyed the food and location of the hotel. We look forwards to seeing you stay with us again soon.Kind regards,Venita

10/10 - 훌륭해요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely fantastic stay. All round great place. Breakfast was amazing, staff friendly and generally clean. Ace facilities including swimmpool. Would recommend and stay again
2023년 12월에 2박 숙박함
답변 제공: Veni 님, 2023년 12월 6일
Dear Danielle,We are extremely pleased with your beautiful review. Thank you for highlighting positive aspects of your stay with us and your valuable feedback will be shared with the rest of our team members. We hope to host you again soon at Delta Marriott Hotels in the near future. Kind regards,Venita Alphonso

8/10 - 좋아요

Helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good . Drinks were a little pricey . Staff were really friendly .
2023년 11월에 1박 숙박함
답변 제공: Venita 님, 2023년 12월 2일
Dear Helen,Thank you for taking the time to share you feedback with us which is most valuable. This feedback will be share with the rest of our team for their motivation and evaluation as well. We are happy that you enjoyed the most part of your stay at Delta Marriott Hotels and look forwards to hosting you again soon in the near future.Kind regards,Venita

8/10 - 좋아요

Rachel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Cheryl

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Mo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Venita 님, 2023년 12월 12일
Dear \Mo,We are delighted by your perfect score and thank you for taking the time for leaving us a review. Valuable feedback like yours encourages our team to keep going in the right direction. Please do come stay with us again.Kind regards,Venita

10/10 - 훌륭해요

Martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Veni 님, 2023년 11월 14일
Dear Martin,We are delighted by your perfect scoring and thank you for the same. Valuable feedback from guest like yourself only drives us to perform better at Delta Marriott Hotels. We are so glad that you had an enjoyable stay with us and look forwards to hosting you again soon.Kind regards,Venita

6/10 - 괜찮아요

Bador

가족 여행
좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Venita 님, 2023년 12월 12일
Dear Bador,We appreciate the time and trouble you have taken to leave us a review. We are sorry to learn that your stay was less than perfect here at Delta Marriott Hotels. It is always our endeavour to provide the best possible service delivery to our guest and it is disappointing that this was not so in your case. We look forwards to having you stay with us again and have another opportunity to serve you better.Kind regards,Venita

8/10 - 좋아요

Baher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good room size
Good room, good size of room and bathroom but the breakfast was not as I expected. Pancakes not been fresh and been reheated.
2023년 11월에 1박 숙박함
답변 제공: Nandan 님, 2023년 11월 12일
Dear Guest, Thank you for choosing to stay at Delta Hotels by Marriott Swindon and for providing your honest feedback.Firstly, please accept my sincere apologies for the disappointing aspects of your stay. Here at the hotel, we aim to provide our guests with an excellent hotel experience and we are so sorry to read that this was not the case during your stay with us. Please be assured that we have taken your comments on board and have shared them with the relevant departments so that we can learn from this and continue to improve our serviceKind regardsDelta Hotels by Marriott Swindon

10/10 - 훌륭해요

Lynette

2023년 11월에 1박 숙박함
답변 제공: Venita 님, 2023년 12월 12일
Dear Ms. Lynette,We are very grateful for your perfect score and review of your stay at Delta Marriott Hotels. Positive feedback like yours helps us to further perform better. Once again thanks and we hope to see you soon.Kind regards,Venita

8/10 - 좋아요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stay
Good stay, room a decent size and clean, pool was great. Beds were a bit hard and coffee in the morning wasn't great
2023년 10월에 1박 숙박함
답변 제공: Veni 님, 2023년 11월 4일
Dear Brian,Thank you so much for taking the time to give us some valuable feedback. We are happy that you found some of our rooms and the pool enjoyable. It is really unfortunate that some of our amenities did not meet our usual high standards. Please be assured your inputs will be reviewed by the concerned department for any improvement. thank you once again and we hope to see you stay with us soon.Kind regards,Venita

10/10 - 훌륭해요

Jayesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Venita 님, 2023년 11월 1일
Dear guest,Thank you for taking the time to leave us a review and for the lovely high score. We are glad that you enjoyed your stay with us. We look forwards to hosting you soon in the near future again.Kind regards,Venita Alphonso

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was easy to get to old town and parking
2023년 10월에 1박 숙박함
답변 제공: Venita 님, 2023년 11월 1일
Dear guest,Thank you so very much for giving us a perfect score which will help us improve our services further. We are glad that the location of our hotel was central and convenient for you. We look forwards to hosting you soon again and present another opportunity to serve you once again.Kind regards,Venita Alphonso

10/10 - 훌륭해요

Terry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Veni 님, 2023년 10월 24일
Dear Terry,Thanks so much for your awesome review. We will be sure to share your valuable feedback with the rest of the team for their added motivation. At Delta Marriott Hotels we try our utmost to deliver the best possible inhouse experience to our guest. We hope to see you at our hotel soon again.Kind regards,Venita

10/10 - 훌륭해요

Stacie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Veni 님, 2023년 10월 24일
Dear Stacie,We are delighted by your positive review and will be sure to share the same with our other team members. Thank you for taking the time to give us valuable feedback, we seriously appreciate inputs from our guests as this points us in the right direction.Kind regards,Venita

4/10 - 별로예요

Cheryl

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Okay…
Appears to be a lot of live in occupants / long stayers.
2023년 10월에 1박 숙박함
답변 제공: Veni 님, 2023년 10월 27일
Dear Cheryl,Thank you for taking the time to leave us a review. Our hotel receives bookings from individuals as well families and we welcome all. We are very sorry that your stay was not entirely perfect, and hope that you give us another chance to serve you better next time.Kind regards,Venita

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Few issues in room but overall good :)
Staff at both the reception and breakfast area were great - very friendly and helpful. Room was good size and had a fridge which we found helpful to store chilled water. Breakfast was good - self-service with a good range of food. Lighting in the room was poor - no ceiling lights and when switching on all lamps around the room is was still very poor lighting. I mentioned this to reception. I guess brighter bulbs are needed. The TV had a few issues (YouTube didn't work, I was able to log into BBC iPlayer but it couldn't play any videos, the TV did not recognise HDMI connected to my laptop). I also mentioned these issues to reception. Swimming pool was closed during my stay. Despite these issues, I was overall happy with my stay since the staff were good.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Matthew

2023년 10월에 1박 숙박함
답변 제공: Veni 님, 2023년 10월 8일
Dear guest,We are delighted by your positive review and will share the same with the rest of our team to spur them to do better. Valuable feedback from guest like yourselves help us to work towards providing the best possible hospitality experience to our guests. We hope to host you soon again. Many thanks.Kind regards,Venita Alphonso

10/10 - 훌륭해요

SANTI

2023년 9월에 2박 숙박함
답변 제공: Veni 님, 2023년 10월 8일
Dear guest,Many thanks for your positive and kind review. Your valuable feedback helps us to perform better and points us in the right direction. Our aim is provide the best possible hospitality experience for our guests, and we are happy this is the case for you. Please do come stay with us again.Kind regards,Venita Alphonso

10/10 - 훌륭해요

Tsitsi

2023년 9월에 1박 숙박함
답변 제공: Veni 님, 2023년 10월 8일
Dear guest,We are extremely grateful for your awesome review. We are so pleased that you have enjoyed your stay at Delta Marriott Hotels, Swindon. It is valuable feedback like yours which motivates us to keep performing and delivering the best possible experience inhouse to our guests. We look forwards to hosting you in the near future again.Kind regards,Venita Alphonso

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: Veni 님, 2023년 10월 8일
Dear guest,We are extremely happy and grateful for your review. We have taken your valuable feedback and are already making changes based on your feedback. We hope to host you soon so that you can experience the changes we are in the process of implementing. Thank you once again for your review.Kind regards,Venita Alphonso

10/10 - 훌륭해요

Stephen

Quick check in very friendly staff and always willing to help
2023년 9월에 1박 숙박함
답변 제공: Veni 님, 2023년 10월 1일
Dear guest,We are delighted by your lovely review. We will be sure to share your valuable feedback with the entire team at Delta Marriott Hotel for their motivation to perform better. Thank you again for your time and we hope to see you stay at our hotel again soon.Kind regards,Venita Alphonso

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Disappointing
We booked this hotel based on the facilities only to be told on arrival that the pool was closed. We went to use the gym in the evening and could not access it. Security were not able to help and the reception desk was unmanned. Bathroom toilet was dirty and bathroom itself reasonable but not clean. Bedding wasn’t very comfortable. Positive experience was the fact that I called before arrival and asked about the £50 deposit. Lady was extremely friendly and advised that I did not have to pay this - we had no idea that it was expected even though we’d paid the room in full.
2023년 9월에 2박 숙박함
답변 제공: venita 님, 2023년 9월 29일
Dear guest,We are extremely sorry for your negative experience during your stay at our hotel. we apologize that all of facilities were not available during your stay, and truly understand how disappointing that could have been for you. We are currently improving facilities based on valuable feedback likes yours and appreciate the time that you have taken to provide this to us. We assure you steps are already being taken based on your inputs. Please do not let this deter you from staying with us again at Delta Marriott Hotels.Kind regards,Venita Alphonso

10/10 - 훌륭해요

jay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 1박 숙박함
답변 제공: Veni 님, 2023년 10월 8일
Dear guest,Thank you so much for your brilliant review of us. Valuable feedback like yours only helps our team to better perform. We are so glad that you had an enjoyable stay with us. Please do come back again soon.Kind regards,Venita Alphonso

8/10 - 좋아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A good solid Hotel
2023년 9월에 1박 숙박함
답변 제공: Veni 님, 2023년 9월 29일
Dear guest,Many thanks for your lovely review which has made our day. Your valuable feedback will be shard with all our team members. We look forwards to hosting you again soon.Kind regards,Venita Alphonso

6/10 - 괜찮아요

richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
not having our room cleaned any day out of the 3 nights we stayed
2023년 9월에 3박 숙박함
답변 제공: venita 님, 2023년 9월 15일
Dear guest,Thank you for taking the time to give us your valuable feedback. We are extremely sorry that you had a negative experience during your stay with us. We have taken steps to ensure that this lapse will not occur again. We hope this does not deter you from staying at Delta Marriott Hotels again. We look forwards to creating a better hospitality experience for you.Kind regards,Venita Alphonso

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Used as an overnight stop. Bed comfortable and breakfast good except that hot buffet was not v hot
2023년 9월에 1박 숙박함
답변 제공: Venita 님, 2023년 9월 15일
Dear guest,We are grateful that you have taken the time to leave us a review. We apologize that the buffet was cold and have already shared this feedback with the concerned department for their review. We hope to host you again at Delta Marriott Hotels again soon.Kind regards,Venita Alphonso

10/10 - 훌륭해요

shiraz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
2023년 9월에 2박 숙박함
답변 제공: Venita 님, 2023년 9월 8일
Dear guest,Thank you for taking the time to give us a lovely review. Our team members will be motivated by your valuable feedback. Hope to have you stay at Delta Marriott Hotels again soon.Kind regards,Venita Alphonso

8/10 - 좋아요

Marco

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함
답변 제공: Venita 님, 2023년 9월 8일
Dear guest,Thank you for your valuable feedback. We hope to host you again soon at Delta Marriott Hotels.Kind regards,Venita Alphonso