패밀리룸, 더블침대 2개 | 책상, 노트북 작업 공간, 암막 커튼, 다리미/다리미판

빌리지 호텔 스윈던 여행 후기

4 out of 5
빌리지 호텔 스윈던
Shaw Ridge Leisure Park, Whitehall Way, Swindon, England

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 384개" "
평점 8 - 좋아요. 1001개 이용 후기 중 358개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 168개" "
평점 4 - 별로예요. 1001개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 39개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

Lynsey

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
We found the rooms rather dirty and run down. The rooms and some of the grounds are in need of refurbishment especially the family room we stayed in. The cleaning of rooms also needs improving. Lack of plugs in the room is inconvenient and the rooms are very dark with dark blinds, furniture and decor. Staff in the bar were especially conscientious, polite and attentive and the food was fairly good although the menu was a little repetitive. We had a particularly stressful event in the bar/restaurant with police attendance. The staff and Manager handled this well and moved all guests to safety until it was resolved. We enjoyed the pool area with our child although again it is need of some attention. Overall the staff and the bar/restaurant area made our stay but I am unsure if we would book again unless there had been refurbishments.
2024년 4월에 2박 숙박함
답변 제공: Shaun 님, 2024년 4월 16일
Dear LynseyThank you for sharing your experience with us and for highlighting the areas you felt needed attention. We are working towards making improvements in many of these areas and hope this will start to show over the coming months.I am glad the team has handled the situation on the bar and hope this will not deter you from returning in the future as this is not a usual night for us.Kind regardsShaun

4/10 - 별로예요

Ben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was loud and full of gyp**** kids running around the courtyard at 2130 whilst my kids were trying to sleep… shouting in the corridor.
2024년 4월에 1박 숙박함
답변 제공: Shaun 님, 2024년 4월 16일
Dear BenThank you for sharing your experience with us. I am very sorry to hear about the disruption you experienced. The team worked to limit any disruption caused. Please contact our team on reception.swindon@village-hotels.com ahead of your next stay with us and we will arrange a complimentary upgrade for you as a gesture of goodwill following your stay. (Please forward this email for reference).Kind regardsShaun

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Shaun 님, 2024년 4월 16일
Dear JohnThank you for sharing your experience with us. We are delighted you have enjoyed your time with us and look forward to welcoming you back again in the future.Kind regardsShaun

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Self check-in but greeted by extremely polite staff who supervised me through the procedure Room was spacious, clean and comfortable. If you like a sports bar, it’s one of the best. . Selection of other eating options within very close, walking distance . Reasonable rate and would not hesitate to return.
2024년 4월에 1박 숙박함
답변 제공: Shaun 님, 2024년 4월 4일
Dear DavidThank you for sharing your experience with us. I am glad to see the team and facilities have made such a positive impact and we hope to have the opportunity to welcome you back in the future.Kind regardsShaun

8/10 - 좋아요

Neil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’d say the only things I didn’t like is that they ran out of food and the rooms are way too dark no main light in the rooms just a desk lamp, corner lamp and two bed side lamps. Would be nice if they have a room light
2024년 3월에 3박 숙박함
답변 제공: Shaun 님, 2024년 3월 10일
Dear NeilThank you for sharing your experience following your time with us. We are glad to see you have enjoyed your stay. We have noted your feedback regarding the lighting and breakfast service and will work to address these moving forward.We hope to have the opportunity to welcome you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Nic

출장 여행, 가족 여행
좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Shaun 님, 2024년 2월 27일
Dear NicThank you for sharing your experience with us. I am very glad you have enjoyed your time with us. We hope to welcome you back in the future.Kind regardsShaun

8/10 - 좋아요

Rebekah

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 12월에 2박 숙박함
답변 제공: Shaun 님, 2024년 2월 27일
Dear RebekahThank you for sharing your experience with us. I am very glad you have enjoyed your time with us. We hope to welcome you back in the future.Kind regardsShaun

2/10 - 너무 별로예요

Krista 님, Foothill Ranch

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Shaun 님, 2024년 2월 27일
Dear KristaThank you for sharing your experience with us. I am sorry to see we have not met your expectations. I will ensure we work on the points you raise and hope to have the opportunity to welcome you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Ron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Swindon stay over
Stayed before and will stay again
2024년 1월에 1박 숙박함
답변 제공: Shaun 님, 2024년 2월 27일
Dear RonThank you for sharing your experience with us. I am very glad you have enjoyed your time with us. We hope to welcome you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Wisia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Shaun 님, 2024년 2월 27일
Dear WisiaThank you for sharing your experience with us. I am very glad you have enjoyed your time with us. We hope to welcome you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Subhan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Just Perfect
2024년 1월에 1박 숙박함
답변 제공: Shaun 님, 2024년 2월 27일
Dear SubhanThank you for sharing your experience with us. I am very glad you have enjoyed your time with us. We hope to welcome you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Roger

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great all round value for money. Staff in all depts were excellent & we felt that they obviously enjoyed working there. Breakfast was really good with a longer than average opening time option. The large Room was very good.
2024년 1월에 2박 숙박함
답변 제공: Shaun 님, 2024년 2월 27일
Dear RogerThank you for sharing your experience with us. I am very glad you have enjoyed your time with us. We hope to welcome you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Brinley

가족 여행
Five stars
Great stay, very helpful staff. Clean and comfortable
2023년 12월에 2박 숙박함
답변 제공: Shaun 님, 2024년 2월 27일
Dear BrinleyThank you for sharing your experience with us. I am very glad you have enjoyed your time with us. We hope to welcome you back in the future.Kind regardsShaun

8/10 - 좋아요

Daniel

2023년 12월에 1박 숙박함
답변 제공: Shaun 님, 2024년 2월 27일
Dear DanielThank you for sharing your experience with us. We hope to welcome you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Nice hotel plenty going on. Football bar Costa meals etc
2023년 12월에 1박 숙박함
답변 제공: Shaun 님, 2024년 2월 28일
Dear PaulThank you for sharing your recent experience with us. We are delighted you have enjoyed your time with us and we look forward to welcoming you back in the future.Kind regardsShaun

8/10 - 좋아요

Neil

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Lorraine

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Shower issue
The shower tap came off in my hand so the water was so hot I couldn’t use the shower , I had to finish off washing my hair in the sink !! Room 162
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All good. No problems
All good. No problems
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Nicole

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

8/10 - 좋아요

Lynda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Am first time meet my new friends & old friends and fantastic time , beautiful hotel friendly x
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Janice

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room dirty lots of stains. Mould in bathroom. Room never got cleaned
2023년 11월에 2박 숙박함
답변 제공: Shaun 님, 2023년 12월 5일
Dear JaniceThank you for taking the time to share your recent experience following our time with us.I am sorry to see we have not fully met your expectations. We will review your feedback and work to make improvements moving forward.We hope you will consider staying with us in the future.Kind regardsShaun

6/10 - 괜찮아요

Rachael

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Shaun 님, 2023년 12월 5일
Dear RachaelThank you for taking the time to share your recent experience following our time with us.I am sorry to see we have not fully met your expectations. We will review your feedback and work to make improvements moving forward.We hope you will consider staying with us in the future.Kind regardsShaun

10/10 - 훌륭해요

Ricky

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Shaun 님, 2024년 2월 27일
Dear RickyThank you for sharing your experience with us. I am very glad you have enjoyed your time with us. We hope to welcome you back in the future.Kind regardsShaun

2/10 - 너무 별로예요

Janice

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel had noone at check in. Hotel needs a lick a paint. Bathroom had mould in bathroom. Strains e erywhete in room
2023년 11월에 1박 숙박함
답변 제공: Shaun 님, 2023년 11월 30일
Dear JaniceThank you for your feedback. As this has been addressed in person prior to check out I will maintain contact through our already established correspondence.Kind regardsShaun

2/10 - 너무 별로예요

Janice

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When arrived nobody to help to check in. When found someone he tired to charge me again for the rooms that i had paid for. Our room was not serviced which was very disappointing
2023년 11월에 1박 숙박함
답변 제공: Shaun 님, 2023년 11월 30일
Dear JaniceThank you for your feedback. As this has been addressed in person prior to check out I will maintain contact through our already established correspondence.Kind regardsShaun

10/10 - 훌륭해요

Lingam

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a lovely stay. Very nice hotel.
2023년 11월에 1박 숙박함
답변 제공: Shaun 님, 2023년 11월 24일
Dear LingamThank you for taking the time to share your recent experience following your time with us. We are delighted you have enjoyed your experience and look forward to welcoming you back in the future.Kind regardsShaun

8/10 - 좋아요

Jade

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice getaway
Booked last minute for a couples getaway. Check in was fairly straightforward, room was surprisingly very specious and the bed was extra comfy and large. Lamp in bedroom did not work and there seemed to be no main light so quite dark in the room. Added touch of a dressing table somewhere to sit and do makeup and hair would have also been a nice added touch. Bar area was great and modern. Swimming/sauna was also very nice. We would return and recommend.
2023년 11월에 1박 숙박함
답변 제공: Shaun 님, 2023년 11월 22일
Dear JadeThank you for sharing your experience following your recent stay with us. We are delighted you have enjoyed your time with us. Thank you for highlighting the areas that you felt required change and improvement. We have taken note of these and will look to address them moving forward.We hope to welcome you back again soon.Kind regardsShaun

8/10 - 좋아요

Carole

2023년 11월에 3박 숙박함
답변 제공: Shaun 님, 2023년 11월 14일
Dear CaroleThank you for sharing your recent experience with us. We are glad you have enjoyed your experience and look forward to welcoming you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff were friendly, approachable and helpful. I was staying to attend a function at the hotel and I can only praise the venue.
2023년 10월에 1박 숙박함
답변 제공: Shaun 님, 2023년 11월 2일
Dear PhillipThank you for sharing your recent experience following your time with us. We are delighted you have enjoyed your stay and that the team has had a positive impact on your experience. We look forward to welcoming you back again soon.Kind regardsShaun

8/10 - 좋아요

Jeff

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Shaun 님, 2023년 11월 2일
Dear JeffThank you for sharing your recent experience following your time with us. We are glad you have enjoyed your stay and look forward to welcoming you back again soon.Kind regardsShaun

10/10 - 훌륭해요

Max

2023년 10월에 1박 숙박함
답변 제공: Shaun 님, 2023년 11월 18일
Dear MaxThank you for taking the time to share your recent experience following your time with us. We are delighted you have enjoyed your stay and look forward to welcoming you back again soon.Kind regardsShaun

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Shaun 님, 2023년 11월 1일
Dear DavidThank you for sharing your experience following your recent stay with us. We are delighted you have enjoyed your time with us and look forward to welcoming you back again soon.Kind regardsShaun

8/10 - 좋아요

Kiri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nice hotel lots of emenities around on site pub expense for food but was very nice. Free swimming was nice.
2023년 10월에 1박 숙박함
답변 제공: Shaun 님, 2023년 11월 1일
Dear KiriThank you for sharing your recent experience following your time with us. I am delighted you have enjoyed your stay with us and have been able to make use of the leisure facilities.We hope to welcome you back again soon.Kind regardsShaun

2/10 - 너무 별로예요

Kyle

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Don’t respect people on nights
I’m working night so sleeping in the day when I get back. The first night a cleaner tried coming in my room at around 11 literally knocked and opened the door I was asleep but suddenly woke up and panicked. Second day the exact same thing happens again.. not only this but an hour later it happened again but this time I’ve been told to leave it’s passed 11 and I should be checked out… I explained I’ve paid for late checkout so I could sleep till 11:45. Now in tired and have to drive to hull. Went reception told them and they not even busy just said thanks for staying sorry basically.
2023년 10월에 2박 숙박함
답변 제공: Pen 님, 2023년 10월 25일
Good Afternoon Kyle.Please accept my sincere apologies for the interuption and inconvenience you have experienced during your stay. The relevant department will be notified. As a gesture we have taken refunded the late departure. If you choose to stay with us again we would like to upgrade you to one of our refurbished rooms free of charge. I do hope you will choose to stay with us again so that we can redeem ourselves.Again please accept our apologies.Kind regardsSally

4/10 - 별로예요

Emma

좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Self check in on screens and you can’t check in if you don’t have an email address, something my father who the room was booked for does not have and self check in is too technical for a 75 year old. The room was in need of renovation, with holes in the carpet and furniture that was falling apart. I’ve been to this hotel many times for functions and used the bar/restaurant so was very disappointed in the room, it was like I’d left and gone to another hotel.
2023년 10월에 2박 숙박함
답변 제공: Shaun 님, 2023년 11월 1일
Dear EmmaThank you for taking the time to share your experience with us. I am very sorry that the team did not assist your father more upon check in, and I will ensure this is addressed with them. I will also be following up on the condition of his room and take any actions required to improve upon this.We hope you will continue to use the hotel moving forward.Kind regardsShaun

10/10 - 훌륭해요

Wisia

출장 여행
좋아요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: Shaun 님, 2023년 11월 1일
Dear WisiaThank you for taking the time to share your recent experience with us. We are delighted you have enjoyed your time with us and look forward to welcoming you back again soon.Kind regardsShaun

6/10 - 괜찮아요

Akos

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Shaun 님, 2023년 10월 20일
Dear AkosThank you for taking the time to share your recent experience following your time with us. I am sorry we have not fully met your expectations. We will work to improve upon this moving forward.We hope to have the opportunity to welcome you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Em

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great place for a little break
We love Shore Ridge as the hotel is lovely and there’s restaurants, a cinema, and an arcade all within the area so it’s great for a little overnight or weekend break. The Ridge bar and restaurant over the road is great too; tasty American-style food and cocktails, with 242 at £8 before 7pm and after 10pm! Plus, our room looked out onto the field and we had this little fella right outside for most of the first day!
2023년 10월에 1박 숙박함
답변 제공: Shaun 님, 2023년 10월 17일
Dear EmThank you for taking the time to share your recent experience following your time with us. I am delighted to see that you have had a fantastic stay and hope we can welcome you back again soon.Kind regardsShaun

8/10 - 좋아요

Toni

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Lots of things for children to do very close to the hotel. Child friendly hotel. Nice pool. Friendly staff Good size tv in room
2023년 10월에 1박 숙박함
답변 제공: Shaun 님, 2023년 10월 10일
Dear ToniThank you for sharing your recent experience with us. We are very glad to see you have enjoyed your stay and found lots for the children to do. We hope to welcome you back again soon.Kind regarrdsShaun

10/10 - 훌륭해요

Angela

2023년 9월에 1박 숙박함
답변 제공: Shaun 님, 2023년 10월 4일
Dear AngelaThank you for taking the time to share your recent experience following your time with us. We are delighted you have enjoyed your experience and look forward to welcoming you back again soon.Kind regardsShaun

10/10 - 훌륭해요

COLLETTE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Extremely comfortable hotel
Stayed here to break up a trip back to the North of England. Very comfortable room and lovely pool, sauna and steam room
2023년 9월에 1박 숙박함
답변 제공: Shaun 님, 2023년 10월 3일
Dear ColletteThank you for taking the time to share your recent experience following your time with us. We are delighted you have enjoyed your experience and hope to welcome you back again soon.Kind regardsShaun

8/10 - 좋아요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable stay
Friendly helpful staff, we booked a club room so we’d get inclusive use of the pool as gym. The room was huge, nicely decorated and has everything we needed. The pool facilities were nice and clean
2023년 9월에 1박 숙박함
답변 제공: Shaun 님, 2023년 9월 26일
Dear CarolynThank you for taking the time to share your recent experience following your time with us. We are delighted you have enjoyed your stay and the facilities, and hope to welcome you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Shaun 님, 2023년 9월 26일
Dear KevinThank you for taking the time to share your recent experience following your time with us. We are delighted you have enjoyed your experience and hope to welcome you back in the future.Kind regardsShaun

8/10 - 좋아요

barry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hotel could be improved in shared spaces. Room was good.
2023년 9월에 1박 숙박함
답변 제공: Shaun 님, 2023년 9월 14일
Dear BarryThank you for taking the time to share your recent experience with us. I am glad you enjoyed your stay. We have noted your feedback regarding the shared spaces and will take this into account when allocating future investment.We hope to welcome you back in the future.Kind regardsShaun

6/10 - 괜찮아요

Peter

출장 여행
Self checkin is slow and complicated and in most cases still requires the assistance of the staff, so why not just have a normal reception
2023년 9월에 1박 숙박함
답변 제공: Shaun 님, 2023년 9월 14일
Dear PeterThank you for sharing your experience with us. I am sorry you found the check in slow and complicated. We generally receive very positive feedback regarding this and have found that in general this speeds up check in by a significant amount. The team is always available to assist and provide a traditional check in should this be requested.We hope to welcome you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Benjamin

2023년 9월에 2박 숙박함
답변 제공: Shaun 님, 2023년 9월 14일
Dear BenjaminThank you for sharing your experience. We are delighted you have had a great stay and look forward to welcoming you back again soon.Kind regardsShaun

6/10 - 괜찮아요

M

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Getting tired, lack of effort
Starting to look shabby. Some basics are lacking, just make sure the lights work in the rooms. Carpets grubby
2023년 9월에 1박 숙박함
답변 제공: Shaun 님, 2023년 9월 14일
Dear MThank you for sharing your experience with us. We are reviewing your feedback with the relevant departments and hope to allocate future investment into these areas.We hope to have the opportunity to welcome you back in the future.Kind regardsShaun

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Shaun 님, 2023년 9월 14일
Dear MarkThank you for sharing your experience. We are delighted you have had a great stay and hope to welcome you back again soon for another.Kind regardsShaun

8/10 - 좋아요

Barry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No air conditioner
Lovely hotel very quiet just with the weather being so hot an air conditioner would of made this a perfect stay. However saying that the 2nd night I was so tired and the bed was super comfortable I slept well.
2023년 9월에 2박 숙박함
답변 제공: Shaun 님, 2023년 9월 14일
Dear BarryThank you for sharing your experience. I am glad to see you have enjoyed your stay. We look forward to welcoming you back in the future. When you do return please request and aircon room, we have a very small number of these, and the team will make every effort to allocate one accordingly.Kind regardsShaun