People mopping floors and then slowly coming to wait on me. Shuttle not clearly marked!! Older people cannot see small icons of yellow on blue! Driver did not check and drove away 3 or four times so I ended up waiting a whole hour in the cold !!
호텔 매니지먼트의 의견
2019. 11. 18.에 Jona N./FOM (호텔 매니지먼트)에 의해 작성
Hello Sir Ken,
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short..
If you just give us a chance to gain your trust . I will definitely make sure that this won't happen again.
Once again, Please accept my apology.