Exterior

Reviews of Hilton Garden Inn Winston-Salem/Hanes Mall

3 out of 5
Hilton Garden Inn Winston-Salem/Hanes Mall
1325 Creekshire Way, Winston-Salem, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 341 out of 569 reviews" "
Rating 8 - Good. 142 out of 569 reviews" "
Rating 6 - Okay. 46 out of 569 reviews" "
Rating 4 - Poor. 22 out of 569 reviews" "
Rating 2 - Terrible. 18 out of 569 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Stayed here many times. Currently doing construction so little dusty and paint smell.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 22, 2024
Mark, we appreciate your review and are pleased to learn you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Jasmine

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 22, 2024
Jasmine, we appreciate you reviewing our newly renovated hotel!

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great employees
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 23, 2024
James, thank you so much for your review! We're pleased to learn our associates made your stay great. We hope to see you again when your travels bring you back to the area.

10/10 Excellent

michael, Lansdale

Stayed 3 nights in Jan 2024
Response from Guest Services on Feb 4, 2024
Michael, thank you for your review!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nick was wonderful at check in. There were plenty of a variety of places to eat. Bar/Lounge at the entrance. Many amenities in room as well as Hotel itself. Hidden Gem!
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 8, 2024
Nicole, thank you for your review of our hotel. We appreciate you taking the time and hope to see you again soon!

6/10 Okay

Bob

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
There was no table, chairs or sofa in room. Evidently they were remodeling. Our room was big enough for both but all that was available was a very uncomfortable desk chair. Asked to relocate to another room but was told all the other rooms were the same.
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 8, 2024
Bob, we apologize for the seating issue in your room. We'll look into this and take care of it, thanks!

10/10 Excellent

Staci

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 21, 2024
Staci, thank you for your review of our renovated hotel!

10/10 Excellent

Staci

Traveled with partner
Liked: Cleanliness, amenities
Always a nice stay
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 25, 2023
Staci, we appreciate your review of our hotel!

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Fresh remodel and renovation, has all the amenities you need, also great location for dinning out, and is still quite.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 7, 2023
Robert, we appreciate your review and are pleased to know you loved our freshly remodeled and modern rooms!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Poor Internet
If you need internet, this isn't the place to stay. Took forever to even get a connection and was the slowest I've ever experienced at any hotel. Laptop, phone, all were bad. Cell service wasn't great either.
Stayed 3 nights in Nov 2023
Response from Guest Services on Dec 7, 2023
We are sorry to learn that our internet connection and speeds were an issue for you during your stay with us. We have looked into this and have found no issues, but will definitely use your review to run tests on our systems more frequently. Thank you for your candid review.

6/10 Okay

Dorinda

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We booked this property because of the indoor pool and wasVERY disappointed that it was closed. When the front desk was asked they said it was not mentioned on Hotels.com but only on their website
Stayed 4 nights in Nov 2023
Response from Guest Services on Dec 11, 2023
Dorinda, we apologize for the miscommunication. We did update our site on Hilton.com; however, we have no control over third party booking sites. We hope you understand that this is out of our control. For future reference the the best place to get the most updated information about the hotel is to visit the brands site. Thank you.

4/10 Poor

Andrew

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 13, 2023
Andrew, thank you for your honest review. We will certainly use your review improve ourselves.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 11, 2023
Amy, thank you for your review.

6/10 Okay

Jeanette

Traveled with family
Liked: Cleanliness, room comfort
Hotel had multiple rooms undergoing renovations so there was construction noise and a large area blocked off at the front desk. Staff were attentive but the hotel did not seem inviting with the construction noise and plastic wrap in the foyer.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 10, 2023
Jeanette, we do apologize for the issues you encountered during your stay. We will work to resolve these issues as soon as possible. Thank you.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay At Hilton Garden Inn in Winston-Salem
The hotel was convenient to local restaurants, shopping, etc.. The room was clean and the staff was friendly and helpful. I would consider stay there again.
Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 4, 2023
Ray, we appreciate your review of our hotel and are pleased to know you enjoyed your stay with us.

6/10 Okay

carmine

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 30, 2023
Carmine, thank you for your review.

10/10 Excellent

Kellie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 17, 2023
Kellie, we appreciate your feedback. Hope to see you again soon!

4/10 Poor

ALLISON

Stayed 1 night in Oct 2023
Response from Guest Services on Oct 30, 2023
Allison, thank you for your review.

4/10 Poor

BARBARA

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Guest Services on Oct 3, 2023
Barbara, we appreciate your review and are sorry your stay with us was not perfect. We will use your review to improve. Thank you.

6/10 Okay

Brian

Stayed 1 night in Sep 2023
Response from Guest Services on Oct 3, 2023
Brian, we appreciate your review and are sorry your stay with us was not perfect. We will use your review to improve. Thank you.

8/10 Good

lia, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what you expect of a Hilton Garden Inn ,a brand you trust. great location, great staff.
Stayed 8 nights in Aug 2023
Response from Guest Services on Aug 28, 2023
Lia, we appreciate your positive review. Thank you.

8/10 Good

Rhonda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Services on Aug 28, 2023
Rhonda, thank you for your positive review! We hope to see you again when your travels bring you back to the area.

4/10 Poor

nestor

Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from Guest Services on Aug 16, 2023
Nestor, thank you for your review. We apologize your stay at our hotel didn't go as well as expected. Please reach out to the hotel and let us know where we can improve.

10/10 Excellent

Irwin

Stayed 2 nights in Aug 2023
Response from Guest Services on Aug 16, 2023
Irwin, thank you so much for your review!

10/10 Excellent

Christy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, clean, nice!
Stayed 1 night in Aug 2023
Response from Guest Services on Aug 16, 2023
Christy, we appreciate your positive review!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hilton Garden Winston-Salem on Jul 24, 2023
Joseph, thank you for your positive review! We hope to see you again when your travels bring you back to the area.

10/10 Excellent

Tyler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 16, 2023
Tyler, we thank you for your review and hope to see you again soon!

2/10 Terrible

David

Stayed 1 night in Jul 2023
Response from Guest Services on Jul 16, 2023
David, we apologize your stay did not meet our standards and more importantly yours. We would appreciate it if you could reach out to us to discuss where we fell short so we can make the changes needed and improve.

6/10 Okay

Bob

Traveled with family
Liked: Cleanliness
The elevator was broken… We have trouble with stairs…
Stayed 1 night in Jul 2023
Response from Guest Services on Jul 9, 2023
Bob, we apologize for this inconvenience and have contacted our elevator company for repairs. We hope to see you again soon!

6/10 Okay

Robert

Traveled with partner
Didn’t like I was not made aware that breakfast was not continental. It’s had to be paid and no hot tub.
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 13, 2023
Robert, as stated in a previous response to your review, what third party booking sites show as amenities are out of our control. As for the breakfast, all Hilton Garden Inn hotels do have on on-site restaurant with breakfast. We hope to see you again soon!

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness
I didn’t like that online it states there’s a hot tub and it’s doesn’t and there’s picture still there . That’s false information and I felt my room could have been a little cleaner .
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 13, 2023
Robert, we apologize for the confusion. Our Hilton site displays accurate information that a hot tub is not listed as one of our amenities (nor do we have images of a hot tub on our official Hilton site). Their are third party sites that may not have the most accurate information, which is out of our control. Again we do apologize, and hope to see you again soon!

10/10 Excellent

Nancy, GETTYSBURG

Liked: Cleanliness, staff & service, property conditions & facilities
All great. The bed was amazingly comfortable.
Stayed 1 night in Jun 2023
Response from Guest Services on Jun 12, 2023
Nancy, thank you so much for your review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Guest Services on Jun 10, 2023
We appreciate your review and hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet Stay
Awesome. Nice and clean rooms. Service was great. Desk clerk was awesome
Stayed 1 night in May 2023
Response from Guest Services on Jun 10, 2023
Thank you so much for your review!

10/10 Excellent

donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Guest Services on May 15, 2023
Doona, we appreciate your review!

10/10 Excellent

Delores

Stayed 1 night in Apr 2023
Response from Guest Services on Apr 23, 2023
Delores, we appreciate your positive review!

10/10 Excellent

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Guest Services on Apr 23, 2023
Pamela, thank you for your review!

8/10 Good

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I reserved a non handicap room but that is what I got.
Stayed 1 night in Mar 2023
Response from Guest Services on Mar 26, 2023
Kenneth, sorry for the error. We will look into this to assure it does not happen again in the future. Glad to know you were happy with your stay otherwise.

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Super quiet. Place was spotless.
Stayed 1 night in Mar 2023
Response from Guest Services on Mar 26, 2023
David, we appreciate your positive review!

8/10 Good

Anna

Stayed 2 nights in Mar 2023
Response from Guest Services on Mar 22, 2023
Anna, thank you so much for your positive review!

10/10 Excellent

Kinsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Services on Mar 21, 2023
Kinsey, we appreciate your positive review!

2/10 Terrible

Sylvia

Stayed 1 night in Mar 2023
Response from Guest Services on Apr 23, 2023
Sylvia, so sorry to see you gave us a 1 star review. Please reach out to us so we can better understand which areas of your stay were not met to your standards. We will use your feedback to make changes as needed. Thank you for your review!

10/10 Excellent

Diane

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel, great area, safe and convenient. Will definitely stay there again.
Stayed 1 night in Mar 2023
Response from Guest Services on Mar 21, 2023
Diane, we appreciate your positive review!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Guest Services on Mar 21, 2023
Diane, we appreciate your positive review!

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Shower curtain could have been cleaner
Thought that not cleaning the room except if requested the night before. We requested was not cleaned until 6:00 at night even though we left the room in the morning.
Stayed 3 nights in Feb 2023
Response from Guest Services on Mar 21, 2023
Anonymous, we apologize for this and will bring this to the attention of our leadership team. Hope to see you again soon!

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from Guest Services on Mar 21, 2023
Diane, we appreciate your positive review!

8/10 Good

Kate

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were very nice and helpful. The location is close to everything in the area. The breakfast buffet was okay but the dining area and staff were very nice. The indoor pool was cold and the room was dirty when we checked in (I.e., desk and end tables had spilled drinks on them).
Stayed 2 nights in Feb 2023
Response from Guest Services on Feb 6, 2023
Kate, thank you for your positive review.

8/10 Good

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Guest Services on Jan 16, 2023
Heather, thank you so much for your positive review. Hope to see you again soon!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Wife and I stayed here due to having to leave another hotel chain nearby because of bugs. We were treated like we mattered as guest at Hilton Garden. Check in was quick, the restaurant was awesome. The bar and staff were amazing. We will definitely stay here again when visiting Winston Salem. Hilton Garden you rock!!
Response from Guest Services on Jan 9, 2023
Tony, we appreciate your kind words and can't wait to see you again soon!

10/10 Excellent

Cayce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, a lot of parking, close to a lot of restaurants, and medical facilities… breakfast was overpriced and mediocre! Would stay there again!
Response from Guest Services on Jan 4, 2023
Cayce, thank you for your positive review!