비즈니스 센터

데이즈 인 윈덤 포티지 여행 후기

2 out of 5
데이즈 인 윈덤 포티지
North 5781 Kinney Road, Portage, WI

이용 후기

6.6
평점 10 - 훌륭해요. 1001개 이용 후기 중 203개" "
평점 8 - 좋아요. 1001개 이용 후기 중 290개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 223개" "
평점 4 - 별로예요. 1001개 이용 후기 중 160개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 125개" "

6.8/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Patricia

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the worst hotel I have ever been in the room spelled misty and moldy the refrigerator made noise all night the room was so dirty I wanted to clean it. The hot tub was so dirty and I really wanted to swim but the pool just has a liner and no cement under it so I couldn’t go the first step was broken and the railing to the pool were lose and not safe. It was so bad if we were not so tired we were willing to lose the money and check in somewhere else, there was no breakfast out and the coffee tasted horrible I couldn’t even drink it. This needs to be checked and shut down there are so many code violations I don’t know why there still opened. The spa tub wasn’t turn on till he saw us in there then he turned it on it was cold after a half hour it heated up I have a bad shoulder and needed that and in my whole body felt slimmy and the railing lose so not safe I’m 70 and need safe, I have stayed in many cheap hotels but this was the worst I have ever stayed in,we put feet in the water and had nothing to hang on too so here I am crawling on my bad shoulder trying to get up someone needs to check this out before someone gets hurt
2024년 4월에 1박 숙박함

8/10 - 좋아요

Walter

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Raj 님, 2024년 4월 9일
Thank you very much

8/10 - 좋아요

Angela

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Angela,We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us directly with any feedback you may have so we can ensure a better experience next time.

4/10 - 별로예요

Jill

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 13일
Hello Jill, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly with any specific feedback you'd like to share so we can address any concerns. We value your input and hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Travette

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 숙박 시설 상태 및 시설
Smelled like a dead animal in the hall, not enough towels, dirty bathroom
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Travette, We appreciate you sharing your experience with us. It is disheartening to learn of the concerns you encountered during your stay. Guest satisfaction is a priority, and your feedback will be shared with the team for improvement. Thank you for bringing this to our attention.

6/10 - 괜찮아요

Diane

연인과의 여행
별로예요: 직원 및 서비스
The bed was very comfortable and we got a good nights rest. The building is very old, the rooms are small, the decorating was very dated. Price was reasonable.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 1일
Hello Diane, We're glad to hear you found the bed comfortable for a good night's rest during your stay. Our historic building indeed offers a unique charm with cozy rooms at a reasonable price point. Your feedback on the décor is appreciated as we strive to cater to various tastes and preferences for our guests' comfort. Thank you for sharing your experience with us.

4/10 - 별로예요

Alaina

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel was absolutely disgusting. The toilet was not clean and leaked water all over the bathroom floor, mold was caked up in the corners of the bathroom, and there was garbage in the bedroom area. I will not recommend this place to anyone.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Alaina, We're sorry to hear about your experience. Your feedback is important to us, and we will address your concerns with the appropriate departments for improvements. Thank you for bringing these issues to our attention.

10/10 - 훌륭해요

Bret

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stay here a lot because of the ease of getting to and from Cascade mountain and the value of the rooms. The staff is amazing and very accommodating to our sometimes unique arrival for getting on the slopes. Very friendly staff and always very helpful when we need something taken care of. It's not the Ritz Carlton of course, but if that's what you want you can find it someplace else. Overall this is a great place to stay for our weekend getaways. Thanks Day Inn!
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Bret,We are thrilled to hear that you enjoy staying with us due to our convenient location and great value. Our team works hard to provide excellent service to all our guests, ensuring a smooth experience during your ski trips. While we may not offer luxury amenities, we strive to offer a comfortable and welcoming stay. We look forward to welcoming you back on your next weekend getaway.

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Matt,We're thrilled to hear that you had such a fantastic stay with us! We strive to provide the best possible experience for all of our guests, and we're glad that we were able to meet your expectations. We look forward to welcoming you back soon!

8/10 - 좋아요

VERA

좋아요: 청결 상태, 직원 및 서비스
The pool's condition was not good. Needs upgrading.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello VERA, Thank you for sharing your feedback regarding the pool condition. We appreciate your input and will pass it along to our management team for their consideration. We strive to provide our guests with the best possible experience and value your insights in helping us make improvements.

8/10 - 좋아요

Jamie

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello Jamie,Thank you for choosing our hotel for your recent stay! We are delighted that you had a positive experience with us. Should you have any additional feedback or comments, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Steven

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Steven,We're thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

2/10 - 너무 별로예요

Blaise

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible Service
When arriving to the hotel I gave the man my reservation number which was for two rooms, he proceeded to tell me the reservation was only one room and clearly it was two from my confirmation. He did nothing to help clear it up yet instead charged me for the two rooms but also charged my friend for one room so I am still waiting on my refund. I told him again in the morning he charged me twice and he said to contact booking agency and they said to contact him as he’s the one who charged me twice. Very unhelpful and the hotel is not nice, breakfast foods that were out were hard as a rock. Do not stay! Spend the extra 10 minutes and go somewhere else!
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Blaise, Thank you for sharing your experience with us. We apologize for any confusion regarding your reservation. Our records reflect that you were indeed charged for two rooms as per your reservation. Any concerns related to refunds should be addressed directly with the booking agency, as they handle all financial transactions. We regret to hear that you found our breakfast options unsatisfactory. We appreciate your feedback and will strive to improve our offerings. We hope you will consider giving us another chance in the future.

6/10 - 괜찮아요

Daniel

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We went to the pool, and the liner of the pool was wrecked. The hot tub was filthy, and was not working properly. There was mold growing on a sign in the pool area as well. The room was not much better. The sheets were dirty in the one bed, and there was a stain on the skirting od the other bed. There were stains on the mattress as well. There was something on the heatlamp in the bathroom. Not sure if it was more mold, or if someone burned something on that lamp.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Daniel, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. We take cleanliness and maintenance very seriously and will address these issues with our team to ensure a better experience for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 - 별로예요

Richard

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms need some repair, drapes need replacing (they are falling apart), common areas are dirty
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Richard, Thank you for sharing your feedback. We appreciate your observations and apologize for any inconvenience caused during your stay. Our team will take immediate action to address the maintenance issues you mentioned. We strive to ensure a clean and comfortable environment for all our guests. We appreciate your valuable input and hope to welcome you back in the future for an improved experience.

2/10 - 너무 별로예요

Myrtala

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Myrtala, We're sorry to hear that you had a disappointing experience during your stay with us. We value your feedback and would appreciate it if you could reach out to our hotel directly to provide more details about the issues you encountered. We would like the opportunity to address and resolve any concerns you may have had.

2/10 - 너무 별로예요

Dean

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away at all costs - choose the comfort inn
Please stay anywhere else. I travel a lot for business and pleasure all over the country, and this is only the second time in my life I was forced to leave the hotel immediately upon checking in. The nonsmoking room wreaked of cigarettes , the baseboards, wallpaper, and heating system were literally falling apart, there was no TV remote to be found throughout the entire room, the pillows looked tiny and abysmal. And whenever customer service was needed, there was nobody even manning the front desk at 5 pm on a Friday (I had to use a hotel phone just to get someone’s attention). On top of that I was still charged 1 nights stay despite spending a total of 8 minutes in the room before leaving for good.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Dean, Thank you for sharing your feedback with us. We apologize for the issues you experienced during your recent stay. Our hotel strives to provide a pleasant and comfortable experience for all our guests, and we are disappointed to hear that we fell short on this occasion. We appreciate your mention of the room conditions, as we continuously work to improve our facilities. Please rest assured that your concerns will be addressed with our team. We value your time with us and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 - 별로예요

Daniel

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Poor condition.
We stayed here because of the advertised swimming pool for kids. The pool water was green and there was black mold along the edges. The shower in our room also didn’t work. It was stuck on a leaky setting. Disappointing.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Daniel, Thank you for choosing our hotel for your stay. We apologize for any inconvenience you may have experienced with the pool and shower. The cleanliness and maintenance of our facilities are a top priority, and we will address these concerns with our team. We appreciate your feedback and hope to welcome you back for an improved experience in the future.

8/10 - 좋아요

Szymon

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Szymon,Thank you for choosing to stay with us! We are thrilled to hear that you had a pleasant experience during your time at our hotel. We strive to provide excellent service to all of our guests and we appreciate your positive rating. If you have any additional feedback to share, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel.
Other than not being able to control the temperature in the room it was a great stay. I forgot my insulin on check out and they were awesome and called and told me. I would definitely stay again.
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 28일
Hello Carolyn, Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback about your overall experience. We apologize for any inconvenience caused by the temperature control in your room. We are glad to hear that our team was able to assist you in retrieving your forgotten insulin. We look forward to welcoming you back in the future.

8/10 - 좋아요

Kennette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 16일
Hello Kennette,Thank you for choosing our hotel for your stay! We appreciate your rating. If there is anything in particular you enjoyed about your stay or any specific feedback you would like to share, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Duane

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Duane,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

jayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello jayne,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We appreciate your patronage and hope to welcome you back again in the future.

10/10 - 훌륭해요

Maryjane 님, Laurium

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice desk lady. Nice pool.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 2일
Hello Maryjane,Thank you for your kind words about our helpful staff and enjoyable pool. We strive to offer great service and amenities to enhance our guests' stay. We hope to welcome you back in the future for another positive experience at our hotel.

10/10 - 훌륭해요

Jeffrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location and quiet
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Jeffrey,Thank you for choosing our hotel for your stay. We're glad to hear that you enjoyed our convenient location and peaceful atmosphere. We appreciate your feedback and hope to welcome you back in the future.

2/10 - 너무 별로예요

Michael

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Where do I start. Non smoking room but the bathroom and pillows smelt like a smokehouse. Jacuzzi was in poor condition. Pool handrail was loose and only one half of the steps into the pool were useable. The breakfast was nonexistent. Bread was hard like it was sitting out for a few days. No waffle mix. No fruit Sour milk for cereal. Pathetic on the breakfast. Assist was hardly available to get the jacuzzi working. My advice to to skip this place and go elsewhere. This review is good compared to what my wife would put in this review
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Hello Michael, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will address the issues you mentioned with our team to ensure improvements are made. We strive to provide a pleasant experience for all our guests and hope that you consider giving us another chance to exceed your expectations in the future.

6/10 - 괜찮아요

Daniel

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 21일
Hello Daniel,We appreciate your rating. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

6/10 - 괜찮아요

Gary

가족 여행
좋아요: 직원 및 서비스
Property is being updated.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Gary, Thank you for your feedback. We appreciate your patience and understanding during our property updates.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay for a truck driver! EXCELLENT HOT TUB AND POOL!Very nice people!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello David,Thank you for choosing our hotel! We're thrilled to hear that you enjoyed our excellent hot tub and pool. Our friendly staff is always here to make your stay perfect.

2/10 - 너무 별로예요

Kaitlyn

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pool had broken stairs, the hot tub was ice cold, the lining of the pool was peeling horribly. The entire place smells like mold, I was afraid I was going to get robbed, the toilet reeked of stale pee along with the seat being literally yellow. Very disappointing and dissatisfying. Will never be staying again
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Kaitlyn, We apologize for the inconvenience you experienced. We appreciate your feedback and have forwarded it to the relevant teams for immediate action. We assure you that your concerns will be addressed to provide a better experience in the future.

8/10 - 좋아요

Page Haswell

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Page Haswell,Thank you for taking the time to share your feedback with us. We appreciate your positive review and are glad to hear that you had an overall enjoyable stay. If there is anything specific you would like to highlight or any suggestions you may have, please feel free to let us know. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Karen

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property not very clean. Staff not at the front desk.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 16일
Hello Karen ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

4/10 - 별로예요

Mitchel

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Mitchel,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide exceptional service, and we appreciate you bringing this to our attention. We value your feedback and will use it to improve our guests' experiences in the future.

6/10 - 괜찮아요

Joe

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 17일
Hello Joe,Thank you so much for your amazing review! We strive to go above and beyond for our guests and we're glad we exceeded your expectations. We look forward to welcoming you back in the future!

6/10 - 괜찮아요

Kathi

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 7일
Hello Kathi,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 - 좋아요

Rita

연인과의 여행
The room was clean. I thought it was a bit noisy inside and outside the hotel.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 5일
Hi Rita,Thank you for being a guest with us and taking the time to share. We are sorry to hear that you experienced some road / neighbor noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

2/10 - 너무 별로예요

Daykota Ray

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was terrible. When we arrived we had to wait like 10 minutes as no one was at the front. We had to call their phone number several times for them to come check us in. Then we were told that they could not accommodate a first floor room even tho we stated we needed one weeks ago when I made the reservation as they don’t have an elevator and we had a disabled person that can’t do stairs. Finally got to the room and the towels all had black streaks on them along with the bedding. Whirlpool wasn’t working properly and again went to the front desk and had to wait several minutes for them to come to the desk and he went into the electrical room and had to add pool water to the whirlpool for it to work. The water was very imbalanced and could feel it on your skin. Then at breakfast they didn’t have anything out and had to ask for food after waiting several minutes for someone to come to the front. Will never stay here again. Will make sure no one that I know in any of the hobbies we do stays here. Was not willing to accommodate at all.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Daykota Ray ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

4/10 - 별로예요

Mary Jo 님, LaGrange

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff was very responsive but motel needs lots of updating - pool was freezing. Limited breakfast options. Bathtub still had a ring around the inside.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 21일
Hello Mary Jo, We can't thank you enough for sharing your feedback with regards to our staff and comments about our breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 - 괜찮아요

Diedrich

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello Diedrich,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 - 훌륭해요

Hiroshi

반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice surprise for the price. This is an affordable hotel but nice, clean and comfortable beds. We enjoyed the stay.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Hiroshi,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our price. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 - 별로예요

Anthony

Fire alarm going off at 730am and several times after
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 11일
Hello Anthony,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope you will return so that we can provide you an even superior experience.

8/10 - 좋아요

Robin

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The staff was awesome!
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 6일
Hi Robin,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

2/10 - 너무 별로예요

Douglas

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property needs to be updated. Did not stay and left for another property.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Douglas, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

10/10 - 훌륭해요

Tineya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the fact they have everything they advertise breakfast in tbe morning too on site laundry at an affordable price
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 2일
Hello Tineya,Thank you for taking the time to share your comments regarding our breakfast and your insights regarding our price. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

2/10 - 너무 별로예요

Beth

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
this hotel was extremely outdated very unclean sheets were stained, thank goodness I had separate blankets that we could put down on the bed to sleep in the air conditioner was extremely noisy. Expedia needs to do a better job keeping their customers informed of the hotel conditions smell, very damp and musty rust on the bathroom doors. Bathroom floor was on clean bedroom floor when I walked on that it was sticky.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello Beth, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 - 너무 별로예요

timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Smelled musty in room.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello timothy, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 - 괜찮아요

LORA

별로예요: 숙박 시설 상태 및 시설
The bed was comfortable.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 30일
Hello LORA, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

4/10 - 별로예요

jessi

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff, when you could find them, were helpful and friendly. The room was relatively clean, my issue was nothing worked quite right, the AC barely cooled, the microwave barely worked, and the fridge froze everything. The breakfast consisted of toast, bagels, cereal and yogurt. The pool was nice and warm which is the only reason I gave this hotel a 2 star. It is also located right next to a very busy truck stop. I don't think I will be staying here again.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello jessi,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and your comments about our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 - 괜찮아요

Sara

별로예요: 편의 시설/서비스
I liked location
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 27일
Hello Sara,Thank you for taking the time to share your comments regarding our location. Please do come see us again.

10/10 - 훌륭해요

ANGELIKA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello ANGELIKA,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.