로비

익스텐디드 스테이 아메리카 스위트 미니애폴리스 우드버리 여행 후기

2.5 out of 5

이용 후기

6.2
평점 10 - 훌륭해요. 547개 이용 후기 중 111개" "
평점 8 - 좋아요. 547개 이용 후기 중 124개" "
평점 6 - 괜찮아요. 547개 이용 후기 중 122개" "
평점 4 - 별로예요. 547개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 547개 이용 후기 중 103개" "

6.4/10

청결 상태

7.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

6/10 - 괜찮아요

Randall

Property was neat and clean but looking rather run down. Reported a minor issue with the room Monday night and it hadn’t been resolved when I checked out Wednesday morning
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 28일
Dear Randall, We appreciate your feedback and apologize for any inconvenience caused by the minor issue during your stay. Our team strives to address guest concerns promptly, and we regret that we were unable to resolve them to your satisfaction before your departure. Your comments will be shared with our maintenance team to ensure such delays are minimized in the future. We hope you will give us another opportunity to provide a more seamless experience during your next visit to our property.Sincerely,Hotel Management

8/10 - 좋아요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They offer free breakfast, but its basically a granola snack bar. I only needed the sleep anyway, and the bed was comfortable
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 28일
Dear Douglas, thank you for choosing us and sharing your experience at Extended Stay America. While our breakfast options may not have fully met your expectations, we are glad you were able to prioritize rest and found your bed comfortable. Your satisfaction is important to us, and we will use your feedback to enhance our offerings. We look forward to welcoming you back for another comfortable stay soon!Sincerely,Hotel Management

2/10 - 너무 별로예요

Giovanny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Sucia
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 17일
Dear Giovanny, We apologize for any cleanliness issues you encountered during your stay. Our priority is to provide a clean and comfortable environment, and we regret any inconvenience caused. Your feedback is valuable, and we'll address this matter promptly with our housekeeping teams to ensure a higher standard of cleanliness for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Stephany

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2024년 2월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 9일
Dear Stephany, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

DEBRA

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was double charged. I asked for a coffee pot and the desk clerk came up with a crusty old coffee pot and didn’t have any coffee packets. When I turned down the bed to lay down, I found it dirty with a pubic hair and a hair from somebody’s head. The front desk clerk handed me some clean linen and told me to change my own bed. When I stripped the bed, I found that the mattress cover was dirty and full of blood spots. When I questioned the front desk clerk about that, she said that she had no ability to change the mattress cover..
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 1일
Dear Debra, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

donna

all i wanted was to watch tv before i went to sleep and their was no signal. I waited 20 minutes to check in no one was at the front desk
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 1일
Dear Donna, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our sincere apologies for the delay in check-in and the TV signal issue. Your comments are essential in helping us enhance our services. We will address these concerns internally to ensure a smoother and more enjoyable experience for future guests. Thank you for bringing this to our attention, and we hope for the opportunity to welcome you back with improved service.Sincerely,Hotel Management

6/10 - 괜찮아요

Stephany

별로예요: 청결 상태, 직원 및 서비스
2024년 2월에 6박 숙박함

10/10 - 훌륭해요

Doug

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staff are helpful and friendly.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Donna

출장 여행
it was clean and guiet
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 14일
Dear Donna, Thank you for choosing Extended Stay America. It is glad to know you had a good stay with an excellent staff and a great location. Please visit us another time for an enjoyable experience.Sincerely,Hotel Management

10/10 - 훌륭해요

Heather

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is in a good location and the staff were very helpful and kind
2023년 12월에 1박 숙박함

4/10 - 별로예요

Daniel 님, Fort McMurray

2023년 12월에 1박 숙박함

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Several of the front desk staf were quite unfriendly
2023년 10월에 9박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 4일
Dear Michael, Thank you for choosing to stay with us. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the area. We will evaluate the instances you mentioned regarding our staff, as we are committed to offering exceptional service for our guests. It was our pleasure to accommodate you at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

10/10 - 훌륭해요

LeAnn

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

4/10 - 별로예요

wiley

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Reserved two beds but we only got one bed….. very inconvenient for me and my wife
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 1일
Dear Wiley, Thank you for choosing us. We apologize that the requested room type was unavailable and regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, it is only sometimes possible. We appreciate your information and always want to know from our valued guests. All the necessary procedures are being taken as everything we do is in the best interest of our guests. Please allow us to correct this for you on your return visit and show you and your wife the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management

8/10 - 좋아요

Janna

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Wendy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap. Don’t do it.
On entering room it was dirty. Sink completely broken and unattached to counter top. No light bulbs. Dirty hotel in general. Rude front staff check in person. Long wait for check in.
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 23일
Dear Wendy, We're grateful for your feedback following your stay. Our team is genuinely sorry for the extended wait you experienced during check-in and how it was handled. We understand the importance of a smooth arrival process and are committed to improving it. We must follow the procedures to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. Your insights are invaluable as we strive to enhance our service. We hope to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

6/10 - 괜찮아요

Gabriel

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Decline in overall condition
Facility seemed dirty. Non smoking room raked off smoke. The shower was broken and held together with an adjustable tension clamp and twine. Bulbs were out or missing all together. I had to call the front desk on my cell from the front desk to get checked in as the person was distracted or spending unusual amount of time not attending to desk. It was late and though they were overall friendly it made the aforementioned about the room conditions feel worse upon entering. The toilet continued to back up no matter how many times I had to plunge it. I was there for two nights. I remember this location to be a little cleaner and in better shape.
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 19일
Dear Gabriel, We appreciate your feedback regarding your recent stay. It's disappointing that you encountered cleanliness and maintenance concerns during your visit. We apologize for any inconvenience this may have caused. Your comments will be shared with our team for improvement. We strive to provide a comfortable and well-maintained environment for our guests, and we're sorry we fell short of your expectations on this occasion. We hope you give us another opportunity to provide a more satisfying experience. Thank you for sharing your concerns, and we apologize for any inconvenience you faced.Sincerely,Hotel Management

2/10 - 너무 별로예요

Jacob

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our no smoking room smelled aggressively of smoke. Stains on the carpet and shower. Just a gross place
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 17일
Dear Jacob, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

8/10 - 좋아요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice rooms
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Amanda

별로예요: 객실의 편안함
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

mee 님, Green Bay

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very bad hotel..will not stay here again or should I say check in here again..
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 2일
Dear Mee, Thank you for being our guest and for your feedback. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

2/10 - 너무 별로예요

Robin

2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Steven

좋아요: 직원 및 서비스
별로예요: 청결 상태
The room was clean except for the carpet. It had many areas of spills.
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 29일
Dear Steven, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will review this with our team. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

4/10 - 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cleaning lady when we arrived told us the sheets were clean because she uses clean sheets unlike others there. The whole place had a terrible smell and are carpet in the room was damp and gross. The vents were covered with dirt as well. Location was convenient for us but not likely to stay here again.
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 28일
Dear Lisa, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. We recognize the significance of first impressions and acknowledge that tidy accommodations are crucial in ensuring a comfortable stay. Therefore, we apologize for any inconvenience that may have arisen during your visit. Your feedback has been conveyed to our housekeeping team for prompt resolution. Thank you for your valuable feedback, and we hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

2/10 - 너무 별로예요

Patti

2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Adam

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Location was fine. Kitchen had no dishes, pots, pans or utensils. Room smelled smoky and musty, hallway had bad odor.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 26일
Dear Lisa, We appreciate your review and thank you for acknowledging our fine location. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We hope to welcome you back to our hotel soon.Sincerely,Hotel Management

2/10 - 너무 별로예요

Paul

Had no rooms reserved for me when I arrived at 7pm on a Saturday night!
2023년 6월에 1박 숙박함
답변 제공: Christine 님, 2023년 6월 15일
It is very upsetting to me and my staff that you were not able to check in especially so many hours after normal check in time. Management has recently changed and I hope the opportunity to make it right with you someday in the future. My apologies, and gratitude for your feedback in order to know which areas need the most improvement.

4/10 - 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: Christine 님, 2023년 6월 15일
Daniel, I apologize for not meeting your expectations. I wish I knew what areas in which needing improvement the most, but regardless there will be upcoming changes to this location. I hope there will be another opportunity to have you stay again, hopefully up to your expectations..

4/10 - 별로예요

Todd

별로예요: 청결 상태
I swear the sheets weren't changed. 2 of the 3 pillowcases were dirty with stains on them. And the worst smelling room I ever stayed in! I used to use Extended Stays alot while traveling on the road for biz but this place sucked and unfortunately I had a 3 day stay. After the 1st day my room card key expired and I caught the front desk clerk (nice lady) at her side door to the office by my room. As she was recoding my room card another man came up and told me I need to come around to the front of the desk if I wanted to be helped. Really! Screw you, this nice lady and I are doing just fine. The end and never again!!
2023년 5월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 16일
Dear Todd, Thank you for evaluating your stay with us. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. We look forward to having you stay with us again.Sincerely,Hotel Management

2/10 - 너무 별로예요

John

단체 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Its not a travelers hotel. Way below what was presented on line.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 15일
Dear John, Thank you for your recent stay and your candid feedback. We want every guest to enjoy everything about their time with us; therefore, we apologize for any inconvenience you experienced. Please know for future visits; our front is always available to resolve issues and make the most of your stay. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely,Hotel Management

6/10 - 괜찮아요

Angela

좋아요: 직원 및 서비스
2023년 4월에 1박 숙박함

8/10 - 좋아요

Char

좋아요: 직원 및 서비스
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here is AMAZING to say the least... They will do their best to help you out in any way possible... It's very convenient location for any kind of shopping or food choices... My only negative thing to say, would be that the police are here allot, but they also come through often so it's very safe
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 25일
Dear Eric, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that the location is to your liking. We value our guests and try our best to attend to our guest's needs. So thank you for recognizing their effort and giving such an incredible compliment. We assure you the police are there for the safety and security of our guests and staff. We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area.Sincerely,Hotel Management

10/10 - 훌륭해요

Marie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Edith

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Room 220- bathroom ceiling had hole from water damage, bathroom fixtures and room furnishings/ kitchen is very outdated. Front desk staff very nice and helpful.
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 9일
Dear Edith, Thank you for choosing our hotel and providing valuable feedback. Although it was nice that you enjoyed the attentive service our front desk associate extended to you, please accept our sincere apologies for failing to meet the high standards you should always expect from us. We appreciate you informing us about your concerns as we continually strive to improve our services and accommodation. We will address the issues you described with our maintenance team to ensure a more enjoyable environment for future guests. We hope you will consider revisiting us so we can leave you with a much better impression.Sincerely,Hotel Management

6/10 - 괜찮아요

james

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Your staff set them selves apart from the rest of the hotel
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 5일
Dear james, Please accept our apologies for the service issues you experienced and our lack of responsiveness. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. We appreciate your observations and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Kevin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property from the outside was appealing and they had a good price point. Once in inside our room there was an unknown odor emminating as well even greater oder in the bathroom, causing us to not even want be in that room.we found a tissue shoved in the eye piece hole of the door, which although a technique to prevent seeing in, staff should have removed and disposed of while cleaning the room. All in all we will not choose to stay at this location even if we need to pay a higher price point for service and security.
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 27일
Dear Kevin, Thank you for giving us feedback on your recent stay at our hotel. Every guest expects a clean, well-maintained property as a home away from home when traveling, and we apologize for failing to provide that for you. Be assured we take the cleanliness of your suite and the entire hotel very seriously, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

6/10 - 괜찮아요

Kaytlyn

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

BUNHENG 님, Rochester

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sloppy overall
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 20일
Dear BUNHENG, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quite and comfortable
2023년 1월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff were very friendly and nice.
2023년 1월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 11일
Dear Guest, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

4/10 - 별로예요

Lynn

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This hotel is very outdated. Don’t get fooled by the pictures online. It needs updating and a good cleaning.
2022년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 11일
Dear Lynn, we appreciate you being our guest and sharing your observations. We are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. It would be our pleasure to welcome you back soon. Sincerely,Hotel Management

2/10 - 너무 별로예요

bret

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Sarah

2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

jeffrey

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid
The room had a foul odor, carpet was dirty, dirty sock laying under the bathroom counter, about 2 dollars worth of pennies, nickels and dime on the floor all around and towels had holes in them. Also no toilet paper which a discovered at a very inopportune time. Kitchenette floor was filthy.
2022년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 30일
Dear Jeffrey, we are disappointed to learn that our housekeeping may have overlooked a few issues in your room's preparation, and we apologize for the inconvenience caused. Steps are being taken to ensure this is not repeated. Thank you for your feedback, and we look forward to another opportunity to host you shortly.Sincerely, Hotel Management

4/10 - 별로예요

Lisa

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
2022년 8월에 2박 숙박함

6/10 - 괜찮아요

Carmen

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location for travelers. The property was run down and needs some remodeling.
2022년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 31일
Dear Carmen, thank you for being our guest. We are glad you had a pleasant stay. However, we are sorry you felt that our hotel needs an update. Your comments regarding the same will be shared with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Once again, we are sorry for letting you down, and we hope, considering our location, you will be back for the seamless stay you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Deborah

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Front desk staff notified us that we would not have a refrigerator in our room and that a credit was issued to our room. No credit has been issued. The floor was dirty, there were dead bugs on the floor, and there were no trash cans, no shampoo, and no hair dryer in the room.
2022년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 10일
Dear Deborah, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management