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아메릭인 바이 윈덤 우드스톡 일리노이 여행 후기

2.5 out of 5
아메릭인 바이 윈덤 우드스톡 일리노이
990 Lake Avenue, Woodstock, IL

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 749개 이용 후기 중 288개" "
평점 8 - 좋아요. 749개 이용 후기 중 272개" "
평점 6 - 괜찮아요. 749개 이용 후기 중 103개" "
평점 4 - 별로예요. 749개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 749개 이용 후기 중 45개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Yulian 님, Aurora

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful staff, not bad location
2024년 4월에 1박 숙박함
답변 제공: Dee 님, 2024년 4월 23일
Hello yulian, I am pleased to hear that you enjoyed your stay. We hope to see you again.

2/10 - 너무 별로예요

sandy

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We have used this hotel in the past for all of our employees that come from another state and had no problems. We used it this time and our employees said it was noisy, drugs were being used and they were very uncomfortable staying there.
2024년 3월에 1박 숙박함
답변 제공: Dee 님, 2024년 4월 23일
Hello Sandy, on behalf of AmericInn and Wyndham I would like to extend my deepest apologies to you and your employees. Guest hospitality and safety is our top priority and I am saddened to hear they were uncomfortable. We will do better to keep any eye on anyone who is offensive to other guest in any way. Please report to staff on property in the future so we can handle the situation as a priority. We look forward to your stay in the future.

10/10 - 훌륭해요

Badri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Dee 님, 2024년 4월 23일
Hello Badri, I am pleased to hear that you enjoyed your stay. We look forward to having you stay in the future.

8/10 - 좋아요

Colin

연인과의 여행
We have stayed at least two times before. Our room was clean and quiet. On our last night we had a problem with noise next door. After calling the desk clerk five times the noise finally stopped.
2024년 3월에 7박 숙박함
답변 제공: Dee 님, 2024년 4월 23일
Hi Colin, we are pleased to hear that the rooms were clean to your satisfaction but also saddened to hear that you were disturbed during your stay. We are working on communicating with guest in an appropriate manner as to avoid disturbances to other guests. Your comfort is or priority

2/10 - 너무 별로예요

Heather

아이를 동반한 가족 여행
Sheet were dirty, pool was closed, mirror came off the wall
2024년 3월에 2박 숙박함

4/10 - 별로예요

Sandra

연인과의 여행
별로예요: 직원 및 서비스
Entrance was unfriendly. No one at counter to greet us. Had to call them after 5 minutes to help us get checked in. Room was very cold when entering. Looked old and dingy. Parking lot was dark and no signage or bad signage from street entrances
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Amy

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Ken

단체 여행
Door to room didnt work. I had to stand in the lobby for 20 minutes while they tried to get the door open. Finally tgey gave me a different room. I asked them as soon as there was a probkem...and they said...sorry, no other rooms available. Poor service.
2024년 2월에 2박 숙박함
답변 제공: Dee 님, 2024년 2월 19일
We would like to extend our deepest apologies to the guest and assure we will do better in the future to prevent this from happening again.

2/10 - 너무 별로예요

Timothy

별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: bob 님, 2024년 2월 3일
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 - 괜찮아요

Kailee

2023년 12월에 2박 숙박함
답변 제공: bob 님, 2024년 2월 3일
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 - 괜찮아요

Suzanne

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not best brand for the money.
I reserved 3 nights. I assumed it was going to be a normal chain hotel experience because it was a Wyndham property but it felt more like a second rate hotel experience. I checked in 12-30 and stayed 1 night but did not have good sleep and for the rate (115 a night/ comparable to other chains) was not satisfied with the property. At 9:30 am I talked to manager to cancel my remaining 2 nights. He said they could not let me out of my prepaid reservation. Hotels said it is up to property owner. They could not even print me a receipt or explain why I had to pay for all 3 nights when I wanted to leave. My room was not conducive to a good sleep, the bathroom energy auto sense light was attached to a very loud fan. Between that and the noisy heater sleep was tough. Room would get too hot or too cold and throughout the night I had to turn heater on/ off.TV offering minimal. Breakfast adequate, but ( on a Sunday) stopped at 9. We were eating ours so I did not miss out but right at 9 they cleared the food even as a few stragglers walked in. That did not feel hospitable to us. The manager DID offer to give me another room but I think this is the general condition of the hotel and not just that things were in disrepair only in my room.I moved to a different brand hotel, paid $5 less a night and had a much much better experience in size of the room, quality of the breakfast, quality of the service, TV channels, and all the infrastructure such as the bathroom lights and the heating.
2023년 12월에 3박 숙박함
답변 제공: bob 님, 2024년 2월 3일
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Our room was clean and comfortable. The free breakfast was less than desirable. There was no coffee at 7:30am when my husband went to get us some. He let the front desk person know and she had to get coffee made. Then an hour later when we went to ear breakfast the eggs and other items were empty and once again the front desk person needes to be informed. Even though the problems were addresses it seemed ridiculous to us that these basic breakfast staples were not kept up with.
2023년 12월에 2박 숙박함
답변 제공: bob 님, 2024년 2월 3일
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 - 별로예요

Brian

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
Poor Customer Service
Hotel charged me for stay even though already paid for through Hotels.com. Called hotel, explained it twice to someone not understanding, left call back info and have not heard from them. Poor customer service.
2023년 12월에 1박 숙박함
답변 제공: bob 님, 2024년 2월 3일
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The bed was really comfy. The linens smelt fresh. Looks like they need to buy some new bath towels though. It was dark in the bathroom. Thought it was too expensive for what you got. Overall the bed was nice and the TV was nice.
2023년 12월에 1박 숙박함
답변 제공: bob 님, 2024년 2월 3일
hank you for taking the time to tell us about your experience at AmericInn by Wyndham Woodstock IL. It is always a pleasure to receive positive feedback.I am particularly pleased That we meet your expectation. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at AmericInn Hotels and Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 - 괜찮아요

Paul

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The staff were very helpful and the check-in process was smooth. When we arrived in our room there were lots of stains on the bedsheets and the TV was not working.
2023년 12월에 1박 숙박함
답변 제공: Dee 님, 2024년 2월 19일
We are happy to hear you had a smooth check in process, and would like to apologize for the dissatisfaction of your room. Moving forward we will do better as far as the room quality.

6/10 - 괜찮아요

Andrea 님, mound

아이를 동반한 가족 여행, 가족 여행
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Keri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

roger 님, madison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was large. Beds were very comfortable. Really quiet durig our stay. Staff was really friendly.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Linda 님, Sarasota

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Clean. Friendly staff.
2023년 11월에 1박 숙박함

8/10 - 좋아요

christine

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Ronald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel. But the grandkids wanted to use the pool and the water was cold. Plus the pool didn’t open until 10am with checkout time at 11am
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Jacqueline

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I normally prefer to stay at this place, but yesterday it reeked of pot smoke like all the other hotels in the area.
2023년 10월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 28일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Brad

가족 여행
Nice place to say. We were pleased with the stay.
2023년 10월에 5박 숙박함
답변 제공: bob 님, 2023년 10월 28일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Georgine

2023년 10월에 1박 숙박함
답변 제공: BOB 님, 2023년 11월 14일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Debbie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: bob 님, 2023년 10월 28일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: bob 님, 2023년 10월 28일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: bob 님, 2023년 10월 28일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Went for a long weekend, perfect placement between Illinois railroad museum and Volo auto museum. We spent a full day at each. Obtained a good night's rest before heading out on the long drive home.
2023년 10월에 2박 숙박함
답변 제공: bob 님, 2023년 10월 28일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Carol

좋아요: 청결 상태, 편의 시설/서비스
It was difficult to find with no Best Western sign on the road and the hotel is set back and not easily seen while driving. The hotel is just okay.
2023년 9월에 2박 숙박함
답변 제공: bob 님, 2023년 10월 28일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

joe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very clean and comfy
2023년 9월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 28일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rented two rooms for me and my daughters family we were intown for a wedding. Good location, hotel team was helpful and courteous.
2023년 9월에 3박 숙박함
답변 제공: bob 님, 2023년 10월 28일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

Dennis

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was old, It smelled like dirty gym socks, the room was not worth the money we paid for it, we asked the guy at the desk how to get somewhere and he said he wasn't from there and didn't know how to get anywhere. The room was humid, we had the thermostat on the air conditioner set at 72 to try and get the humidity out of the air and that didn't work there was no fan or light in the shower, other than the staff, it was old and run down. Would NOT recommend this place
2023년 9월에 2박 숙박함
답변 제공: bob 님, 2023년 10월 2일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

RON

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 2일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

JESUS ABEL

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 2일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - 별로예요

TIMOTHY

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
The hotel was rundown, any work done on the hotel amateur. Hotel and unpleasant odor and the floors were filthy. My wife put on a brand new pair of Night socks. And she showed me the bottoms they were almost black.
2023년 9월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 2일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Carl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We made an appointment, then had to change it for another week. When we arrived, no reservation to be found, but room readily available.
2023년 9월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 2일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Rich

반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스
Everything was very good.
2023년 9월에 3박 숙박함
답변 제공: bob 님, 2023년 10월 2일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Sergio

2023년 9월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 28일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Agnes

2023년 8월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 2일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Laury

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun stay
The hotel was very clean. The pool was very nice. The staff was very friendly and helpful. Bob the night clerk was a very helpful person.
2023년 8월에 2박 숙박함
답변 제공: bob 님, 2023년 10월 28일
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Mary

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Motel was good but the location was not good. It was right next to a run down motel.
2023년 8월에 2박 숙박함
답변 제공: bob 님, 2023년 10월 2일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Sheryl

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean spacious room !!
2023년 8월에 1박 숙박함

8/10 - 좋아요

francis 님, Williston Park

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
overall a good stay
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Diana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Old but clean
We had no problem checking in. It was fast, friendly and quick. It is an older BW and in need of updates. The breakfast was good but not a whole lot of choices. The pancake machine wasn't working. There was enough to fill you up but very lame compared to the BW I have been to through the years.
2023년 8월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 2일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: bon 님, 2023년 8월 11일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Stephanie

2023년 8월에 1박 숙박함
답변 제공: bob 님, 2023년 10월 2일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - 좋아요

Dana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Air-conditioning very loud, other than that very pleasant and we were pleased with everything
2023년 7월에 2박 숙박함
답변 제공: bob 님, 2023년 8월 11일
Thank you for completing the survey regarding your recent stay at our property. we will check on ac unit Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Brian K

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Tom

별로예요: 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: bob 님, 2023년 8월 11일
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.