외관

홀리데이 인 익스프레스 호텔 & 스위트 오번, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 540개" "
평점 8 - 좋아요. 1002개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 89개" "
평점 4 - 별로예요. 1002개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 45개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in staff were extremely friendly. The rooms is spacious and clean. Would defiantly book again
2024년 4월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 4월 25일
Thank you for taking the time to comment and rate our property. It is our pleasure to provide you with great service and I will gladly share your comments with my staff. See you on your next visit, safe travels.

10/10 - 훌륭해요

Elaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very clean and the staff was helpful and very nice
2024년 4월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 4월 22일
I will gladly share your comments with my staff. Thank you for taking the time to comment and review us. See you on your next visit, safe travels.

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 4월 15일
Thank you for taking the time to review us. We appreciate your business.

10/10 - 훌륭해요

Jane

반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스
It was right off of 90 East and easy to get to
2024년 3월에 3박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 4월 6일
We appreciate the comments and you taking the time to comment. See you on the next visit.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 4월 5일
Thank you for taking the time to review our location. We are glad you enjoyed your stay, see you on your next visit. Safe travels.

10/10 - 훌륭해요

Peter 님, Fredericton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice spot to shop near a Shell station.
2024년 3월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 3월 29일
Greatly appreciate you taking the time to review and comment, we hope to see you on your next visit. Safe travels.

10/10 - 훌륭해요

alexandria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Over I had a great stay just one Spanish lady at th front desk was extremely rude not nice at all everyone else there were super nice will be going there again soon
2024년 2월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 3월 21일
Thank you for your comments, I apologize for the behavior this employee displayed. I will share your comments with them and use it as a training tool to better their service. I hope the rest of your stay was pleasant and we hope to see you again on your next visit.

4/10 - 별로예요

Jacqueline

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
My recent stay at the holiday in. was characterized by friendly staff but disappointing cleanliness standards. Despite the warm welcome and helpful attitude of the staff, the hotel rooms were plagued by musty odors, stains, and inadequate cleaning. While the staff's efforts to address concerns were appreciated, improvements in cleanliness are needed for a more satisfactory experience.
2024년 3월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 3월 19일
I am extremely apologetic that your stay was less than ideal. We assure you that our cleaning standards are of the highest priority, and I will personally share your experience with the Housekeeping Supervisors so they may let their team know of these issues. Thank you for bringing this to our attention, this type of feedback helps us better our service and quality.

10/10 - 훌륭해요

Tennille

2024년 3월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 4월 6일
Thank you for taking the time to review, we appreciate your business. See you on your next visit. Safe travels.

8/10 - 좋아요

Elizabeth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is right off the highway and parking is easy.
2024년 3월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 3월 14일
Thank you for taking the time to comment and rate us. We appreciate the feedback and we hope to see you again on your next visit. Safe travels.

10/10 - 훌륭해요

Mary

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very pleasant. Rooms were clean.
2024년 3월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 3월 14일
We thank you for your taking the time to comment and rate us and I will gladly share your feedback with our team. See you on your next visit, safe travels.

10/10 - 훌륭해요

Abdulsalam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 3월 6일
Thank you for taking the time to comment and rate us. We appreciate your business and hope to see you again soon, safe travels.

10/10 - 훌륭해요

Jeri Ann

2024년 3월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 3월 27일
Thank you for taking the time to rate us, we hope to see you again soon! Safe travels.

8/10 - 좋아요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 3월 5일
Thank you for taking the time to review us, we hope your stay was pleasant. See you on your next visit, safe travels.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the nicest affordable hotels I've stayed at.
2024년 2월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 2월 29일
We love to see comments like this! We appreciate you taking the time to review and rate us. I will gladly share your feedback with my team, we hope to see you again on your next visit. Safe travels!

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenience and cleaniliness
2024년 2월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 2월 29일
We are delighted to have been able to provide this quality of service for you. Thank you for taking the time to review and rate us. See you on your next visit, safe travels.

10/10 - 훌륭해요

Lady Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean
2024년 2월에 4박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 2월 26일
Thank you for your review and comments. I will be happy to share them with my team! See you on your next visit, safe travels.

6/10 - 괜찮아요

Paul

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The common areas were clean and neat. The room was quiet and I was able to get some sleep. The beds were a bit too firm. The Television signal did not work properly so it kept breaking up. I was very surprised to see an old toilet seat in the bathroom. It was yellow and dingy. The bathroom and room itself was very clean and neat. I was a bit concerned. I can only surmise that the extensive use of bleach to disinfect the bathroom and toilet has had a caustic effect on the seat. I stayed the one night but would probably come back. The breakfast offered was good but the eggs and sausage need to be cooked a bit more. Everything else about the breakfast offered was great.
2024년 2월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 2월 26일
Thank you for taking the time to share your experience and comments with us. Our goal is to better serve our guests and reviews like yours allow give us the chance to follow up on any room issues we may have missed. We hope you allow us the opportunity to better serve you on your next visit, safe travels.

10/10 - 훌륭해요

Deborah

Great service
2024년 2월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 2월 26일
Thank you for your review and comments. I will be happy to share them with my team! See you on your next visit, safe travels.

10/10 - 훌륭해요

Anyelina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy lindo , limpio me gustó mucho
2024년 2월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 2월 26일
Muchisimas gracias por sus comentarios.

10/10 - 훌륭해요

Peter 님, Fredericton

좋아요: 청결 상태
Excellent hotel
2024년 2월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 2월 20일
Thank you for staying with us and taking the time to comment and rate us. We are delighted to hear that you enjoyed your stay and look forward to seeing you again!

8/10 - 좋아요

JEE ANN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bedsheets & blanket does not smell clean. It looks clean but it does not smell clean.
2024년 2월에 2박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 2월 20일
I am sorry you had an issue with the quality and cleanliness of your room. I will have this addressed with the Housekeeping Supervisors and staff. Our highest priority is to assure quality service and exceptional cleaning in each room. Please accept my sincerest apologies and I hope you allow us the opportunity to better serve you on your next visit. Safe travels.

8/10 - 좋아요

Nicole

2024년 2월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 3월 21일
Thank you for taking the time to complete this survey. Have a wonderful day.

10/10 - 훌륭해요

Tengjiao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The breakfast is good.
2024년 2월에 2박 숙박함
답변 제공: Patricia, General Manager 님, 2024년 2월 5일
Thank you for your comments. The Breakfast team has been diligently working to make our service an enjoyable and satisfying experience for our guests. I will gladly share your comments and scores with them. See you on your next visit, safe travels.

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The woman at check in was so warm and friendly. Comfortable room and easy access off the highway.
2024년 2월에 1박 숙박함
답변 제공: Patricia, General Manager 님, 2024년 2월 5일
Thank you for your comments, I will share them with my team. I am happy we were able to make your stay a pleasant and enjoyable one. See you on your next visit, safe travels!

10/10 - 훌륭해요

Tania 님, Millbury

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean. Quiet. Comfy. Highly recommend.
2024년 1월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 1월 31일
Thank you for taking the time to rate and comment on your stay. I am pleased to hear that you enjoyed your stay and will share your comments with my staff. See you on your next visit, safe travels!

10/10 - 훌륭해요

Craig

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We were pleased with our stay. Quick check in, clean, quiet room, nicer amenities than expedited at the price. Recommended.
2024년 1월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 1월 29일
Thank you for taking the time to rate and comment on your stay. I will share it with our team. See you on your next visit, safe travels!

10/10 - 훌륭해요

Nancy 님, NEW YORK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff welcoming, property clean but could use some updating. Value for what I wanted.
2024년 1월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 1월 24일
I am delighted to see your comments and I can't wait to share them with my staff. We look forward to seeing you again on your next visit to Auburn. Safe travels.

8/10 - 좋아요

Thomas

2024년 1월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 2월 20일
Thank you for taking the time to complete this survey and rating us. Have a wonderful day.

10/10 - 훌륭해요

Homer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just liked the staffs
2024년 1월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 1월 23일
Thank you for your comments, will share with my team!

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 1월 17일
Your review is appreciated very much, thank you for staying with us. See you on your next visit.

10/10 - 훌륭해요

Mikala

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 12월 29일
Thank you for taking the time to review us and we are delighted to have earned such a high rating. See you on your next visit. Safe travels.

8/10 - 좋아요

scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Off the highway pit stop for the night that was clean and convenient. I found the staff to be particularly helpful and welcoming - unusual for a pit stop kind of hotel. Otherwise, just another reliable Holiday Inn Express.
2023년 12월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 12월 29일
Thank you for your comments. Safe travels.

6/10 - 괜찮아요

Grace

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Time for a redo
Service and comfort great. Rooms in need of a redo. Tub had some rust and carpeting throughout looks very outdated.
2023년 12월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 12월 29일
Thank you for taking the time to review and comment. I am very sorry we were unable to meet your expectations. Please know a renovation is being planned and we hope you will visit us again once our update is complete.

10/10 - 훌륭해요

Julian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 1월 31일
Thank you for taking the time to review our location. We are delighted to have earned your business. See you on your next visit, safe travels!

4/10 - 별로예요

Pamela 님, Mount Gilead

Very disappointed in the breakfast. Eggs and sausage were literally cold. Hot water dispenser didn’t work. Not many options compared to other Holiday Inn express hotels.
2023년 12월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 12월 29일
Please accept our apologies for the subpar breakfast experience you received. We aim to assure we provide the highest quality and service for our guests during our breakfast hours, and I have personally spoken with the department supervisor and team members regarding your comments. I hope you will give our location another opportunity to better serve you in a future visit.

10/10 - 훌륭해요

Yun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is near I-84 and the noise from the traffic is quite noticeable. Otherwise, the surroundings are quite as the hotel is an isolated area.
2023년 12월에 1박 숙박함
답변 제공: PC 님, 2023년 12월 21일
Thank you so much for your feedback. As we are located next to I-90 and 290 it can be loud to certain guests, and we try our best to accommodate everyone when it comes to room placement. Unfortunately if we are filled up, there are only so many rooms away from the highway and it does make it hard to accommodate all. We do hope you visit again and for future reference you could submit your preferences into your reservation and we will see it before you arrive. Thank you again, and Happy Holidays to you and yours.

4/10 - 별로예요

Hemant 님, Bronx

가족 여행
별로예요: 직원 및 서비스
The Breakfast was not available at 9.40am on Saturday.
2023년 12월에 1박 숙박함
답변 제공: PC 님, 2023년 12월 21일
Good morning, I did look into this and was told that the breakfast was open until 10 like it typically is on the weekends. If we had run out of things to eat, then I do apologize as we cannot have them making food at that time in the a.m when they are getting ready to close breakfast. There are always cold options available and instant oatmeal, along with our muffins and breads for toasting.

10/10 - 훌륭해요

Mandy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: PC 님, 2023년 12월 21일
Good morning, I am not sure what the comment is, as I do not see one, but I do hope that you enjoyed your stay with us and we look forward to seeing you again in the future. Happy Holidays to you and yours.

10/10 - 훌륭해요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 12월 18일
Thank you for taking the time to rate us, we are delighted to have earned such a high rating during your stay.

10/10 - 훌륭해요

Nancy

2023년 12월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2024년 1월 17일
Your review is appreciated very much, thank you for staying with us. See you on your next visit.

10/10 - 훌륭해요

Andrew

2023년 12월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 12월 29일
Thank you for you review! We hope to see you again soon, safe travels.

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will be staying there again
2023년 11월에 2박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 12월 18일
We're glad to hear this! We look forward to seeing on your next visit, safe travels!

10/10 - 훌륭해요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 6박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 12월 18일
Thank you for taking the time to rate us, we are delighted to have earned such a high rating during your stay.

10/10 - 훌륭해요

Molly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in clean and quiet
2023년 11월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 11월 30일
It's awesome to hear that your experience was great! Thank you for taking the time to comment and review us. We hope to see you on your next visit, safe travels.

8/10 - 좋아요

C 님, Worcester

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A small hike to the Auburn mall and shopping area was not too arduous.
2023년 11월에 7박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 11월 30일
Thank you for your comments and review. We hope you had a great shopping experience at the Auburn mall, and we hope we will see you on your next trip. Safe travels.

10/10 - 훌륭해요

Jacqueline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was really nice. Staff was friendly. Property clean. Only downfall we experienced is coming back from a function there was no parking as many trucks and uhauls were taking up multiple spots. We had to park at a vacant property in the parking lot next door.
2023년 11월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 11월 24일
We are deeply sorry you were inconvenienced by the lack of parking at our location during your stay. We strive to maintain good inventory control of our available parking spaces so situations like this do not occur. Please feel free to contact me with any additional concerns you may have. Please accept my apology and I hope you give us another opportunity to better serve you on your next visit. Safe travels.

10/10 - 훌륭해요

Michael

2023년 11월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 12월 18일
Thank you for taking the time to rate us, we are delighted to have earned your business and such a high rating during your stay.

10/10 - 훌륭해요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy and fast check in, great staff, clean hotel, comfortable beds
2023년 11월에 1박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 11월 30일
I will gladly share your review and comments with my staff! Thank you for taking the time to review us and comment. See you on your next visit, safe travels.

8/10 - 좋아요

Todd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
I traveled to go to medical appointments. There was great access to my room and proximity to elevator. The room was large, clean and comfortable. The staff was very polite, attentive, and I plan to stay again.
2023년 11월에 3박 숙박함
답변 제공: Patricia, GM Holiday Inn Express 님, 2023년 11월 24일
Thank you for taking the time to review, comment and leave pictures of your stay. I cannot wait to share all this with my staff. See you on your next visit, safe travels.