스탠다드 트윈룸, 싱글침대 2개 | 객실 내 금고, 다리미/다리미판, 무료 유아용 침대, WiFi
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더 컴버랜드 호텔 여행 후기

3 out of 5
더 컴버랜드 호텔
Station Rd, Workington, England

이용 후기

5.8
평점 10 - 훌륭해요. 8개 이용 후기 중 0개" "
평점 8 - 좋아요. 8개 이용 후기 중 4개" "
평점 6 - 괜찮아요. 8개 이용 후기 중 0개" "
평점 4 - 별로예요. 8개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 8개 이용 후기 중 1개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
it bad
It was night and just about right for the price
2020년 2월에 2박 숙박함
답변 제공: Ammy 님, 2020년 2월 9일
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

4/10 - 별로예요

David

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Grim
I chose this place for its location close to where I needed to be first thing the next morning. I knew it was cheap, so I didn't expect luxury. The staff I met were pleasant, and doing their best. BUT. The room was basic and the decor grim. Water in the basin and the shower came only in a dribble, so you had to be very patient waiting for any hot to come through. I never had time to wait for anything better than warm. The free WiFi didn't work. They were a bit nonplussed when I asked to order dinner, and rustled up some cold roast beef, chips, peas and salad which actually wasn't bad. My wanting breakfast also took them by surprise, but that was arranged and was also ok, except that I had to eat it in the restaurant were there is an intense smell of stale urine. I think it might be decomposing carpet underlay, but urine is what it smells like. When I left, they said perhaps if I'm in the area again, they'll see me again. They won't.
2020년 1월에 1박 숙박함
답변 제공: Ammy 님, 2020년 1월 7일
Hey, David! We understand the disappointment with our services. Certainly not the kind of experience we would want our guests to have. We will cascade the feedback to our concerned team for future improvements. Looking forward to a long and meaningful association with us in the future. Regards, Ammy.

2/10 - 너무 별로예요

terence

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Never again
Upon arrival i was met by a small slim lady who is also the cleaner, her attitude towards me was horrendous, first she said i was to early, despite being on time, then she slammed the room key down on the counter, she spoke to me like utter trash, and didnt even tell me which way it was to my room, the room was tiny, bed uncomfortable, one of the worst stays ever, manners cost nothing, avoid at all cost.
2019년 12월에 1박 숙박함
답변 제공: Ammy 님, 2019년 12월 16일
Sorry for the discommode, Terence! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff.. lovely breakfast.. quite dated decor but still very pleasant and homely. Would stay again
2019년 10월에 1박 숙박함
답변 제공: Ammy 님, 2019년 10월 29일
Hey, Thanks for your feedback as it has been shared with the relevant team, they will look into this concern and will surely improve accordingly. Regards, Ammy.

4/10 - 별로예요

Julie 님, Workington

연인과의 여행
Not great,we booked bed & breakfast but on arrival was told breakfast was now £7.50 each and should not expect it as we had only paid £40 for the booking. We refused & there was no apology or attempt to compromise. Not really bothered but a booking should be honoured as Expedia advertised the hotel as bed & breakfast but the hotel staff say they don't do the breakfast as a package. Very strange!! Hotel is next to busy road & railway station single glazing means you hear everything outside all night plus the tapping against the wall as the guests in the next room had sex was wonderful.living the dream!
2019년 10월에 1박 숙박함
답변 제공: Ammy 님, 2019년 10월 8일
Hey, Julie! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good except that breakfast was included but they refused to supply it. I showed them the web page and that breakfast was included in the price but they said that they had never heard of ebookers. We had to go and get breakfast elsewhere.
2019년 10월에 1박 숙박함
답변 제공: Ammy 님, 2019년 10월 8일
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

4/10 - 별로예요

Gillian

좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Not great
Hotel dated and expensive for what you get

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Pleasant enough
Pleasant staff and no real complaints other than (no offence) this is not an £80 a night hotel. Decor is a little dated