What a wonderful review, we truly appreciate your business and your trust in us. I amvery happy to hear that our staff and service met your needs and expectations. We look forwardto welcoming you back to the hotel in the near future.

Dear Joe,Thank you for taking the time to tell us about your experience at GrandStay Hotel & Suites in Luverne, MN. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your stay was not up to your expectations. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the GrandStay Hotel & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Shannon WieselerGeneral Manager

Dear Dale,Thank you for taking the time to tell us about your experience at GrandStay Hotel & Suites in Luverne, MN. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at the GrandStay Hotel & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Shannon WieselerGeneral Manager

Candy, I apologize that our coffee was not available in the lobby, we do have 24 hour coffee available in the breakfast room. We hope the next time you are in the area you choose us again.

Richard, thank you for the fantastic score! We appreciate the rating and hope to see you again the next time you are in the area!

Floyd, thank you so much for the fantastic score! We really appreciate the feedback and hope to see you again in the future!

Joe, Thank you for taking the time to rate us. I apologize we did not live up the expectations. We would love to have a chance to talk with you about how we can improve to meet our guests expectations.

Good Morning Richard,Thank you so much for your wonderful words. We appreciate all feedback, especially when it such positive ones like this. We look forward to seeing you again in the future!!

MaryLou,Thank you so much for the fantastic rating! We really appreciate the review and hope to see you again the next time you are in the area!

Jill,Thank you for taking the time to leave a review. We look forward to you staying with us again in the future. Have a great day.

Thank you for taking the time to leave such a great rating. We appreciate it and look forward to seeing you again in the future.

Ross,Thank you for leaving a great rating. We hope to see you again in the future. Have a great day!

Thank you so much for taking the time to leave a great review.

Thank you so much for taking the time to leave a great review.

Phillip, I'm so sorry to hear you that you did not get your preferred room you had booked. We do try to always get people in their desired rooms. We look forward to see you again in the future.

Ron, Thank you for taking the time to send this feedback. I did get with our maintenance manager to address these issues so that we make everyone's stay moving forward a great experience. I do apologize that your stay was not the great experience we want for our customers and do hope that we can have you back to our hotel for a great experience in the future.

Micheline, Thank you so much for the great review!

Tom, Thank you for taking the time to leave a great review! We look forward to see you again in the future!

Ralph, Thank you so much for leave such a lovely review, we look forward to seeing you again in the future!

Lana, Thank you so much for the nice review!

Mindi, Thank you for taking the time to leave a review. We look forward to seeing you again in the future.

Good Morning Wayne,I want to start off by saying thank you for staying with us and taking the time to send the comment that you did. I also would like to apologize that you had this experience when it came to breakfast. It is a brand standard to have Eggs, Bacon or Sausage, and our bread options. I do not know why there were no more options available to you that morning, this is not a normal for us and for that I am truly sorry. Please feel free to reach out to me the next time you stay with us and I would be more than happy to give you 15% off your next stay with us. Again my sincere apologizes.

Good Afternoon Robert,I am so sorry that this happened. This is not the experience we want for our guest and this will definitely be something we will be working to improve moving forward. I do hope that in the future we can have you back with us and give you a better experience. My apologizes again.