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실버스톤 라이트 여행 후기

2 out of 5
실버스톤 라이트
408 Yakima Valley Hwy, Sunnyside, WA

이용 후기

6.4
평점 10 - 훌륭해요. 304개 이용 후기 중 45개" "
평점 8 - 좋아요. 304개 이용 후기 중 90개" "
평점 6 - 괜찮아요. 304개 이용 후기 중 73개" "
평점 4 - 별로예요. 304개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 304개 이용 후기 중 45개" "

7.0/10

청결 상태

7.2/10

직원 및 서비스

4.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

6/10 - 괜찮아요

Anton

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Charles

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel had bed bugs. I informed the receptionist that I had multiple bites. She said she will give me a refund. My funds should be back in 2-3 days. I never received the refund and called the hotel to inquire about it. I was told no refund was put in and they will have to talk with the receptionist that I checked out with to see exactly what did she tell me.
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Sara

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Griselda

별로예요: 청결 상태
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Maria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bedbugs all over
The worst experience ever. The hotel was awful the room was very dirty tv had not control nor channels and when removed bedding from bed it was full of bed bugs room #240. I notified the front desk and she acted like it was normal and I was crazy. She refused to give me a refund receipt but I did not care. I left in the middle of the night with my kids not knowing where to go.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Daniel 님, Toppenish

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff member showed amazing customer service skills and care. Pleasant and welcoming experience. Rooms were clean (housekeeping has done wonderful work) and supplied with proper towels, soaps, etc.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Angelica

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy sucia , aspetosa , no servia el macro , no servia la caderera , mucho ruido , toda la noche
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Brian

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Doug

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Ron

2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Kevin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst place I have ever stayed!
This was the worst place I have ever stayed. No key for the room. The tv didn't work and no water in the shower.
2023년 7월에 1박 숙박함

8/10 - 좋아요

Sandra 님, Lake stevens

2023년 7월에 2박 숙박함

10/10 - 훌륭해요

gloria

2023년 6월에 2박 숙박함

4/10 - 별로예요

Robert

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There was no microwave or refridgerator. There was a big hole in the floor right behind the desk.holes in bathroom door and generally unkempt.

4/10 - 별로예요

Robert

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Carol

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The hotel canceled my reservation after I reserved and paid online. Still charged my credit card full rate. When I got to the property to dispute the cancellation, the front desk ladies found me a room, but it was dirty, bed was dirty, found a bug in bed, smoking room when I wanted a non-smoking room. TV did not work. The staff did the best they could do to help me. The hotel still charged me for the replacement room, so I was charged for 2 rooms. Hotel was definitely run down. Still 2 hotel charges for a lousy night and no sleep.

4/10 - 별로예요

Bret

별로예요: 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Denisse

2/10 - 너무 별로예요

Denisse

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They didn't honore my reservation that I made more than a month ago, they gave it to someone else and they put us in a room with a broken A/C, temp was at 95 deg F, 1 bed, not enough pillows and blankets, 2 of my friends had to sleep on the floor and I believe that they had the chance to gave us 1 room because 1 customer left, but they cleaned it and gave it to someone else, not even animals should be put thru this conditions, I would love to post pictures but this format doesn't let me, because words can't describe the nasty, horrible conditions of that "room", horrible place.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Paul

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
When we got to the property it was closed. Our reservation had been canceled. We were unable to contact the front desk. There was a note in the window that said any third-party bookings would not be charged. It left us scrambling to find a place to stay in an area that was mostly booked up for the weekend. Very very dissatisfied
2023년 5월에 2박 숙박함

2/10 - 너무 별로예요

JUSTIN

2023년 5월에 3박 숙박함

6/10 - 괜찮아요

Katherine 님, Malaga

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Girls at check-in were great. Room was dark, no tv remote, TV not working, Bathroom door won't latch. No phone book, info about hotel, coffee, cups, dishes, etc. even tho there is a refrigerator and microwave.
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Marlyce

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They gave us a smoking room and lied and said it wasn’t . There was nicotine running down the bathroom walls. The room stunk and they said they can’t keep some people from smoking. Also there was no hot water. We stayed there for one hour then went to a difference hotel.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Amanda

2023년 3월에 2박 숙박함

2/10 - 너무 별로예요

Iveth 님, Newberg

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place looked like it was clean, doesn’t have a bad smell. But we got bitten by bedbugs it’s has horrible
답변 제공: GM MANAGER 님, 2023년 3월 8일
I am So sorry for your negative experience. We strive to keep our guests happy and our rooms clean. If we can offer you a discount on your next stay to compensate for the inconvenience we would love the chance to facilitate a better experience.

2/10 - 너무 별로예요

Crystal

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Selena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함

4/10 - 별로예요

JJ

2022년 11월에 1박 숙박함

6/10 - 괜찮아요

Ron

좋아요: 청결 상태, 객실의 편안함
Good and Bad
Room was clean and a good value. But----morning office was not open until 8 AM, then no coffee available in lobby as they had 'ran out', there was no continental breakfast as advertised as they're still using the COVID card for that, soda machine was not operational, in room coffee maker would not work and they only coffee available in room was a pack of de-caf if it did work.
2022년 10월에 1박 숙박함

4/10 - 별로예요

Jose

가족 여행
별로예요: 직원 및 서비스
My reservation was cancelled ( by me) the day of check in. There was a problem with the heater.
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

linda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible customer service.
I did not stay after a 12 hour drive i was greeted by a 6 year old that first locked the door to lobby. He than told me his mother was not there and i needed to leave. I got him to unlock the door told him im sure he was not left alone to go get an adult. Afyer 4 min receptionist came back with another guest and handed him a new key code. She than explained that the whole hotel didnt have hot water and it wont be fixed till monday. After a 12 hour drive i just wanted to shower and get rest before the ballon rally in prosser so she said if i didnt want to stay i could cancel and i would be issued a refund. Which i still haven't recieved.
2022년 9월에 2박 숙박함

4/10 - 별로예요

Steven

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The water heater was out for the entire facility as of check-in and all 3 days were only cold water available. No updates were ever given. The deadbolt door lock was not functional and there was loud outside activity in the parking lot at all hours all weekend. The coffeemaker was not functional. The chair upholstery was filthy. No cleaning services were done over the stay. The whole region was booked up so moving to another hotel was not an option. Should you expect to pay full price for a room that cannot provide even a hot shower?
2022년 9월에 3박 숙박함

2/10 - 너무 별로예요

Xin

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
not room left
2022년 9월에 1박 숙박함

4/10 - 별로예요

daniel

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
You get what you pay for I ask for a non smoking room and I got the opposite and no hot water but I can’t complain much about that because I got a price discount
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Jeff

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
they had no hot water. Should have offered a substantial discount. Overall, the place is a dump
2022년 9월에 1박 숙박함

2/10 - 너무 별로예요

Jorge

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
my reservation was not respected, my room was never given to me, they only took my money and I slept on the street, thieves.
2022년 9월에 1박 숙박함

8/10 - 좋아요

Robyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함

2/10 - 너무 별로예요

Mayra

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was TERRIBLE. I was checking in late and the office was closed, had a sign on door that said “if you arrive after 11pm, ring doorbell.” I rang that thing, called the front desk for over 40 minutes!! When the employee finally came to the front, she gave me one of those “if looks could kill” type of look, and said “What do you want?” I told her I had been waiting for quite some time, and she’s like”and what?” I told her I had a reservation,
2022년 8월에 1박 숙박함

4/10 - 별로예요

Robert and Camille

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room reeked of stale smoke so I asked to be transferred. The new room was not much if all better. People were stomping into the night (12:30AM onward) even after a complaint was made a front desk. Ice machine facility locked at 9:30PM. Difficult to get the front desk to the office more than once.
2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Ana Rosa

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room I got was supposed to be non smoking but when I walked in there was a strong smoke smell. I didn't want to ask for another rooms since I had already been waiting to get help in the lobby for 30 minutes plus another 20 that it took them to be able to get me checked in due to issues with rooms bit being marked clean. I was given a room with someone in it, then given the one that smelled like smoke. The people next door were so loud allll day & night. Fighting & smashing each other against the wall & some lady crying. Seems like they were living there not just staying. The room. Was nasty, the little couch/chair they had there had black dirty arm rest. But I guess you get what you paid for. Stayed here because there was a family event going on close to there & I was on a budget but definitely not going back.
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Taylor

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Drug dealers walking around property. Showed up with a reservation but was turned away at 10pm because they over booked.
2022년 7월에 1박 숙박함

2/10 - 너무 별로예요

Maddy

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property is no longer called the Rodeway, it’s a Travelodge. If you book through the Rodeway they will not honor the reservation since it is technically not there anymore. We got there and saw a drug deal happen in broad daylight. A lady tried to hitchhike with us while we walked through the parking lot to go to the office to sort everything out.
2022년 7월에 3박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bueno
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Juan I

2022년 6월에 1박 숙박함

4/10 - 별로예요

Jeanne

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly, rooms were clean enough. The bed was the most uncomfortable bed I had ever slept in. The mattress was collapsed on one side. The heater/air conditioner was extremely noisy. The rooms adjacent were extremely noisy, a lot of secondhand marijuana smoke. Will not be staying there again.
2022년 5월에 2박 숙박함

8/10 - 좋아요

KURT

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Marisol

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

4/10 - 별로예요

Orlando

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Kiara

별로예요: 청결 상태
2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Cecelia

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
M
2022년 4월에 1박 숙박함