숙박 시설 입구

더 헤이즐우드 여행 후기

3.5 out of 5
더 헤이즐우드
24-25 Portland Street, York, England

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 127개 이용 후기 중 75개" "
평점 8 - 좋아요. 127개 이용 후기 중 41개" "
평점 6 - 괜찮아요. 127개 이용 후기 중 7개" "
평점 4 - 별로예요. 127개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 127개 이용 후기 중 1개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

숙박 시설 상태 및 시설

이용 후기

4/10 - 별로예요

Julie

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We didn't have the pleasure of a stay here as the couple retired so transferred our booking elsewhere
2019년 5월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly Recommended
Fabulous staff, great location. Recommended.
2019년 1월에 1박 숙박함

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Check in was very easy and quick. The staff were extremely friendly and helpful. Hotel has free parking and is located only a short walk from the city center, which is exactly what we were looking for.
2018년 12월에 1박 숙박함

6/10 - 괜찮아요

Mrs A G

Very convenient to all amenities and still quiet
2018년 12월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel and cosy hotel, great central location.
2018년 12월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
value for money
Christmas shopping
2018년 12월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2018년 12월에 2박 숙박함

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel and great location
2018년 11월에 3박 숙박함

10/10 - 훌륭해요

Joy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel in a really handy spot
The hotel was in a great location, in easy walking distance of the city centre - and there was also some parking available which was great given the location. Our room was cosy and clean, with all the facilities we needed - tea & coffee, hairdryer, Wi-Fi, room to hang and put away clothes. The bathroom was roomy and the water in the shower hot.
2018년 11월에 3박 숙박함

10/10 - 훌륭해요

Carman 님, HongKong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Warm hotel with friendly and helpful stuff. It is very close to city Center
2018년 11월에 1박 숙박함

8/10 - 좋아요

KP 님, California

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable beds. Great location. Friendly staff.
2018년 10월에 2박 숙박함

8/10 - 좋아요

Sue 님, Newcastle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient to get to york centre plenty of information in the room about restaurants and pubs
2018년 10월에 2박 숙박함

10/10 - 훌륭해요

CHRIS 님, AUCKLAND

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very good ,would use again . close to the city with a car park.
2018년 9월에 2박 숙박함

8/10 - 좋아요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely Hosts and Location
Great hosts, great location, within minutes walks of centre. Private off road parking was a real bonus - didn't it given how close to centre.
2018년 10월에 1박 숙박함

10/10 - 훌륭해요

Rosie 님, Norfolk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable hotel very close to City Centre
Very friendly welcome, nice comfortable bed, within easy walking distance of Minster and city centre.
2018년 9월에 3박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay in York
Friendly service, quiet and spacious room, nice amenities, shower ran out of cold water for me - hubby couldn't take a shower an hour later still cold, okay breakfast, nice downstairs lounge with excellent librar, and good location.
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

Kimberly 님, Indianapolis, IN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Hazelwood is in an excellent location, a short walk from York Minster and The Shambles. We were warmly greeted upon arrival and the room was quite cheery! I appreciated the on-site parking as well, and the lovely garden area in the back. Would highly recommend this lovely place if you are visiting York!
2018년 9월에 1박 숙박함

8/10 - 좋아요

Jez 님, Exeter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice B&B perfectly situated for walking in to York
We enjoyed our stay at Hazelwood. It has a fantastic location which means you can easily walk into the city centre. It also includes free parking which is very useful and the street is a quiet.There is no breakfast in this B&B but plenty of nice places to eat nearby. We had a 4 poster bed which was nice, but the mattress is about ready for replacement.
2018년 8월에 3박 숙박함

10/10 - 훌륭해요

Lynne

Hidden Gem
A hidden gem. Very peaceful yet so very close to shops, pubs & restaurant. Very clean. Staff excellent, nothing too much trouble. Love the gesture of offering to have a drink & biscuit/cake once checked out before setting off home after walking round the shops. The free parking is an excellent bonus. In warmer days you can sit out the back or front. Would definitely recommend & will return. Thank you for your great hospitality.
2018년 9월에 1박 숙박함

10/10 - 훌륭해요

Simon 님, England

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location, lovely setting and friendly staff.
2018년 8월에 4박 숙박함

8/10 - 좋아요

Jane 님, Victoria BC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to all the places we wanted to see. We felt safe and welcomed.
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

Ruth 님, leicestershire

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location , first class service
First class service from booking to departure . Sharon and her team were more than helpful to arrange a special celebration weekend for our friends . It was a bonus to have car parking facilities , the room and Hotel was clean and well kept , and an ideal location only being a stroll into the town. Would recommend this Hotel for your stay in York..
2018년 8월에 2박 숙박함

10/10 - 훌륭해요

Mr

A lovely discovery
This guest house was recommended by a friend who happens to live close by. The welcome was warm, the house delightful and the room very comfortable. I was unable to stay for breakfast however I can heartily recommend this lovely place, situated very centrally for a visit to York
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
York visit
Very good hotel. Staff very helpful. Good location
2018년 8월에 1박 숙박함

10/10 - 훌륭해요

Laurel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was marvelous from start to finish. Our innkeeper-so sorry I don’t remember her name was delightful. We talk about coming back for another visit.
2018년 8월에 3박 숙박함

10/10 - 훌륭해요

Hélène 님, London, Ontario Canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very welcoming staff, very clean and cozy room and excellent location for an overnight visit. Wished we could have stayed longer.
2018년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Everything was perfectly fine. I guess I expected a little more for the price.
2018년 6월에 2박 숙박함

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Una sorpresa... piacevole!
La prima volta in una guest house. Una vera e propria casa stile old english, con piccolo giardino sul retro... di quelle che si vedono nei film. Personale molto cordiale, al chek in accoglienza con torta al cioccolato appena sfornata e tè. Ambiente familiare e confortevole. Posizione ottimale per visitare l'incantevole città di York: strada tranquilla ma a pochi metri dalla porta romana davanti alla cattedrale, in pieno centro. Facilmente raggiungibile a piedi anche dalla stazione.
2018년 6월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room is clean and the bed is comfortable. Location is just next to the key tourist points
2018년 5월에 1박 숙박함

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hazelwood, nice but...
This hotel is located in two row homes. It is a nice, inexpensive option that is in a great location for exploring York. The staff is friendly. My one complaint is that we needed to check in at 8:30 which is outside of their window. The notes say to call to make arrangements if checking in outside of their window which we did. However, it said nothing about an additional charge for doing so. We had to pay an additional 30 pounds for this service! I think this is a ridiculous amount to pay for "late" check in and want to make sure that others are aware that there is a fee if you cannot check in by 7:30 pm.
2018년 5월에 2박 숙박함
답변 제공: Ian McNabb 님, 2018년 5월 25일
Thank you for troubling to write a review and for your positive comments. I am sorry that you were unhappy with our practice regarding your late arrival: we do ask guests to be here by 7.30 although within reason our staff are prepared to stay later and indeed had I been available I would have greeted you personally whenever you arrived. However you informed us that you would not be here before 9.30 (NOT 8.30) and in my absence after working a long shift I do feel that the staff member who waited for you for two hours was entitled to be paid double time.

10/10 - 훌륭해요

Mr Brian R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ideal location for a short trip
Excellent guest house in an ideal location for seeing the city. Very friendly all round and we were able to park during our stay. A better option than a bigger hotel with parking extra, i would suggest. The route to the centre is also very convenient with loads of cafes and restaurants en route.
2018년 5월에 1박 숙박함

10/10 - 훌륭해요

jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location for all central York attractions
Great location for all that central York has to offer. Room was clean, comfortable and well appointed.

8/10 - 좋아요

Kathleen 님, Australia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Walking distance to the Minster
It was a lovely room with an ensuite. It's not a B & B. My only complaint is that the bed was very firm and so were the pillows. In the end I used my own pillow and put the feather comforter under me to try and soften the bed. The best thing about this place is it's centrality to York, walking distance to The Shambles, Minster, everything.
2018년 4월에 4박 숙박함
답변 제공: Ian McNabb Owner 님, 2018년 5월 13일
Thank you for your review. I am glad that you were pleased with your bedroom and I am sorry that the bed was not to your liking. However, a soft bed is a matter of personal taste and our experience is that the vast majority of our guests prefer a surface which gives support. The mattresses are all pocket sprung to this end but to make them softer to the touch they have toppers. Likewise with the pillows; however we do cater for both soft and hard requirements by having both sets on the bed so I am surprised that you did not notice. You mention a feather comforter. By this I presume you mean the duvet which certainly does not contain feathers: all our bedding is non-allergenic.

8/10 - 좋아요

Kate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice little guest house. Clean and tidy. Nice touch with tea and coffee in the morning.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
Nice location, just a bed no breakfast a bit
Nice location, near thecentre but a bit exspensive for a room, no breakfast offered with the
2018년 4월에 1박 숙박함

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel with helpful friendly staff. Would definately stay here again.

8/10 - 좋아요

carl

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함

10/10 - 훌륭해요

Nev 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was there for 1 night only. It was nice
2018년 2월에 1박 숙박함

10/10 - 훌륭해요

Louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
What a lovely place to stay. From me ringing them a couple of days before to the day we left nothing was too much trouble. The room was lovely. Clean,warm, plenty of room. The shower was lovely,plenty of tea,coffee and hot chocolate in the room. We really cannot fault it at all. We would definetly stop here again and are planning to in the summer. It is also in a lovely location.
2018년 1월에 1박 숙박함

10/10 - 훌륭해요

Jennifer 님, Australia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Elegant hotel within walking distance to town
Smooth and cheerful check in. Small car park available at rear of property for guests' cars was very handy. Easy walk to York Minster and shops in town, with a slightly longer walk to the National Railway Museum. Our room was on the ground floor and was a good size with tasteful furnishings. The bathroom was refurbished and small but very useable. The bed was comfortable and the room was clean and warm, which was really important given we were staying in winter (and it snowed!). We would definitely stay here again.
2017년 12월에 3박 숙박함

10/10 - 훌륭해요

Grant 님, Zurich

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gutes Hotel näher Stadtmitte
Angenehmes, sauberes Hotel in der näher von der Altstadt
2017년 12월에 3박 숙박함

10/10 - 훌륭해요

Rob 님, ne lincs

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
one night stay
lovely comfortable clean room with very friendly owner will definitely look at staying again some time
2017년 12월에 1박 숙박함

10/10 - 훌륭해요

Lindsey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 2박 숙박함

4/10 - 별로예요

John 님, dublin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Close to destination
I was shocked to be informed that breakfast was not bing served. At €117 for a single room for one night it was very overpriced.
2017년 11월에 1박 숙박함
답변 제공: Ian McNabb 님, 2017년 12월 4일
Sorry you were disappointed but this is what your negative review is all about. You booked a room without breakfast and this was clear from the information provided at the time of booking so there is no reason to be negative. Suggest you read the detail next time.

6/10 - 괜찮아요

ALAN

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Disappointed just a B (not a B & B)
Not made clear when I booked that there was no breakfast included. So it was overpriced. A morning room was available with breakfast condiments but no one to staff it.
2017년 11월에 1박 숙박함
Sorry but Expedia make no mention of breakfast when booking so there should not be any reason to be disappointed. We do not represent ourselves on Expedia as a B & B.

8/10 - 좋아요

Michael 님, Athens, Greece

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Location
This is a great location for central York and arriving we were greeted by a warm welcome, the room was very comfortable and the bathroom had a fantastic "real" bath tub which I stretched out and enjoyed a amazing relaxing bath. I was surprised in the morning as there was no breakfast but we were informed we had not booked it and I do not remember being given the option on booking. Internet also was not the best as the process of joining was very laborious and clearly targeted to gather personal information but when you finally joined the service was slow and not good. Car Parking was free and easy which for York is not an easy or cheap thing to find. I would recommend here to friends as it is a good and comfortable location.
2017년 11월에 1박 숙박함
답변 제공: Ian McNabb 님, 2017년 12월 4일
Thanks for the positive comments. We do care and we do our best to go the extra mile. The price does not include breakfast and we have reduced it to reflect this. We have found that increasingly the majority of our guests prefer not to have a traditional English breakfast but to choose something lighter and more varied. Or indeed to have a leisurely brunch instead. There are numerous artisan cafes within 200 yards which offer an eclectic choice of options such as breakfast rolls, omelettes, pastries, pancakes, waffles, smoked salmon with scrambled eggs and not least eggs benedict. Some offer a discount for Hazelwood guests. For traditionalists, Wacker’s in Gillygate just 100 yards walk from us offers the full fried breakfast. We do ask guests to register their details when they log in to our wiffi but I take issue with the comments on the quality! We have invested in state of the art equipment so that the service is superb. I can only think that you did not log in to the correct identity - it's all stated in our welcome folder and we do explain to everyone on checking in - or that you own equipment was not functioning. Did you not think to tell us about your problems at reception when we would have been able to help?

8/10 - 좋아요

Daniel 님, Bishop Auckland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend break
Fantastic location in the heart of this beautiful city. Welcoming staff who we’re always cheerful. Really comfortable room that was spotlessly clean. Already recommended it to friends . Don’t be sucked in to the big chain hotels, this place is perfect,
2017년 11월에 1박 숙박함

8/10 - 좋아요

Anthony 님, Coventry, UK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great guesthouse close to the city centre
Great location as it’s only minutes away from the city walls and York Minster so you are close to everything. Parking is a bit tight if coming by car and the walls are quite thin so you can hear others in the accommodation however the room is comfortable and it was all in all a great stay!
2017년 10월에 1박 숙박함

8/10 - 좋아요

Elke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 9월에 2박 숙박함