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호텔 엘리트 여행 후기

2.5 out of 5
호텔 엘리트
7393 South Ave, Boardman, OH

이용 후기

5.2
평점 10 - 훌륭해요. 600개 이용 후기 중 52개" "
평점 8 - 좋아요. 600개 이용 후기 중 133개" "
평점 6 - 괜찮아요. 600개 이용 후기 중 119개" "
평점 4 - 별로예요. 600개 이용 후기 중 110개" "
평점 2 - 너무 별로예요. 600개 이용 후기 중 186개" "

5.8/10

청결 상태

6.8/10

직원 및 서비스

4.4/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Deanne

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible!!!! Theres no elevator so if you have a lot of luggage or heavy luggage youll have to drag it up steps. Hallways dirty, bathroom dirty. No hot water in the shower and no big towels. Stains on sheets ...i bring disposable sheets and pillow cases for this exact reason. If youre broke and just need somewhere to crash then this is it but if u have some standards...DO NOT COME HERE....only reason why i styaed is bc they were going to charge me to cancel.
2024년 3월에 2박 숙박함
답변 제공: Chinna 님, 2024년 3월 25일
We deeply apologize for the substandard experience you encountered during your stay and assure you that immediate action is being taken to rectify these issues.

6/10 - 괜찮아요

Patty L

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Our room was clean but very small to walk around. Breakfast was poor the coffee and hot water machine was broken!! We were on the first floor which was loud. The front desk employees were very nice.
2024년 3월에 1박 숙박함
답변 제공: Chinna 님, 2024년 3월 4일
Thank you for your feedback; we appreciate your compliments on our cleanliness and staff. We apologize for the inconveniences you faced and will address the issues with breakfast, noise, and the equipment promptly to enhance your future stays.

2/10 - 너무 별로예요

Tameisha

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had to be moved rooms heat didn't work and i don't have a refrigerator
2024년 2월에 1박 숙박함
답변 제공: Heena 님, 2024년 2월 19일
Thank you very much for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with the heating in your initial room and the absence of a refrigerator in your new room. We strive to ensure every guest enjoys a comfortable and seamless stay, and it’s clear we missed the mark this time.We are heartened to hear you were moved promptly, though we recognize the importance of having all amenities, like a refrigerator, readily available for your use. Your feedback is invaluable as it helps us to improve our services and ensure such oversights are addressed promptly.As a gesture of our commitment to your comfort and satisfaction, we would be delighted to offer you complimentary access to our premium amenities during your stay. Additionally, if there’s anything specific we can do to make your current or future stays more enjoyable, please do not hesitate to let us know.Thank you for choosing to stay with us, despite this hiccup. We are eager to have another opportunity to host you and show you the high standard of hospitality we are known for. Please feel free to reach out directly for any assistance or to discuss how we can make your next stay even more special.

2/10 - 너무 별로예요

Maurizio

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very gross. Nothing is clean. It’s definitely worth spending more for another hotel
2024년 2월에 2박 숙박함
답변 제공: Chinna 님, 2024년 2월 5일
Dear Maurizio, we sincerely apologize for the cleanliness issues you encountered during your stay. Rest assured, we take your feedback seriously and are committed to addressing and rectifying these concerns promptly. We appreciate your input and hope to have the opportunity to exceed your expectations in the future

4/10 - 별로예요

Ashley

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Chinna 님, 2024년 1월 31일
We're truly sorry to learn that your stay didn't meet your expectations. Your feedback is valuable, and we'd appreciate the opportunity to learn more about your concerns to improve our services.

4/10 - 별로예요

Jose

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Bad Experience
When I arrived there was no one at the front desk to check me in I had to call for someone to check in. I got to my room there were no towels, I tried to use the wifi didn't work, the coffee maker in my room didn't work ither. The next morning I went to the lobby for the free continental breakfast there was nothing there to eat other than cereal and bad coffee
2023년 12월에 2박 숙박함
답변 제공: Heena 님, 2023년 12월 27일
Dear Jose,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights and apologize for the inconveniences you experienced during your recent stay. Your comments are invaluable as they provide us with an opportunity to address areas that may require improvement.We sincerely apologize for the lapse in service at the front desk upon your arrival. Rest assured, we will investigate this matter to ensure it does not happen again. Additionally, we regret the issues you encountered with the towels, Wi-Fi, and the coffee maker in your room. Your comfort is our top priority, and we will work diligently to rectify these issues promptly.Regarding the breakfast options, we are disappointed to learn that your experience did not meet your expectations. We are committed to providing a satisfying breakfast experience for all our guests, and your feedback will be used to enhance the variety and quality of our offerings.Please know that we take your comments seriously, and your concerns will be shared with our team for immediate action. We hope that you will give us another opportunity to serve you in the future, and we are confident that your next visit will be a much more enjoyable one.Thank you for choosing our hotel, and we appreciate your understanding.Warm regards,Hotel Baymontboardman, OH

2/10 - 너무 별로예요

Racheryl

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스
Not what I expected,no breakfast attendant ,coffee was out of order front desk didn't know how to refill it.
2023년 12월에 1박 숙박함
답변 제공: Heena 님, 2023년 12월 27일
Dear Racheryl,Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconveniences you faced during your stay. Your feedback is crucial in helping us identify areas for improvement.Rest assured, we are addressing the issues with the breakfast service and coffee situation to ensure a smoother experience for our guests. Your comments will be shared with our team to implement necessary changes and training.We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Best regards,Hotel Baymontboardman, OH

2/10 - 너무 별로예요

Evelyn

2023년 12월에 1박 숙박함
답변 제공: Chinna 님, 2024년 2월 5일
Dear Evelyn, we apologize for not meeting your expectations, and we appreciate your valuable feedback. We are dedicated to addressing the raised concerns and enhancing our services. We sincerely hope for another opportunity to provide you with an improved experience in the future.

8/10 - 좋아요

Kristi

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
Love the pet policy, and the staff were excellent. The room was extremely cramped.
2023년 11월에 2박 숙박함
답변 제공: dua 님, 2023년 11월 30일
Thank you for your response.

2/10 - 너무 별로예요

Andrew

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Paper thin walls. Tiny and bare room. No sleep!
The place definitely needs some repairs, but the biggest opportunity was paper thin walls! I could hear every word on the TV in the room next to me and all the conversation between some dude and a prostitute who met him there. Crazy! Couldn’t sleep at all. Could hear people talking the entire night. They were not being loud either! It was just normal conversation. The room was extremely small and did not have any accessories like a lamp or a coffee pot or a refrigerator. You could see where all those things were there but I guess they got rid of them. I did have an old-school alarm clock in the room, but it did not work.
2023년 10월에 1박 숙박함
답변 제공: dua 님, 2023년 10월 30일
We are sincerely sorry to hear about the noise disturbance you encountered due to thin walls. We understand the importance of a peaceful stay, and we will be exploring ways to address and minimize sound transmission between rooms to enhance our guests' experience.Regarding the size of the room and the absence of certain amenities, we apologize for any inconvenience caused. Your comments are noted, and we will review our offerings to ensure that our guests have a comfortable and well-equipped space.The information you provided about the old-school alarm clock is concerning, and we will address this with our housekeeping team to ensure that all items in the room are functional and well-maintained.We appreciate your insights as they help us identify areas for improvement. We hope that you might consider giving us another opportunity in the future to provide you with a vastly improved experience.

8/10 - 좋아요

Kam

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is under new management and doing all they can to get fully operational but the service and rooms are great
2023년 10월에 1박 숙박함
답변 제공: dua 님, 2023년 10월 30일
thank you.

2/10 - 너무 별로예요

Tonia

2023년 9월에 2박 숙박함
답변 제공: dua 님, 2023년 10월 30일
apologies for the inconvenience.

4/10 - 별로예요

Kelly

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: dua 님, 2023년 10월 25일
we apologies for the inconvenience you faced.

2/10 - 너무 별로예요

susanne

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We renter 2 rooms. Room 250 I had for 2 women employees. The Bed was just pulled up, It was slept in, No clean sheets. The bath tub,Toilet were used not cleaned & no hot water in the tub. We showed the clerk he agreed and said we have new cleaning people. He showed us another room but it had no hot water. My girls left gave him the keys never stayed the night. Second roon was ok but no hot water in the tub. And had a lot of construction dust around the room. Clerk said he would advise the manager but we never heard anything. I would have been happy to at least get a refund for the room nobody spent the night in. This place SUCKS so many other better places near by. DON'T STAY HERE !!!!!
2023년 9월에 1박 숙박함
답변 제공: jasmine 님, 2023년 10월 16일
Thank you for bringing your concerns to our attention, and we sincerely apologize for the disappointing experience you and your employees had during your stay. Your feedback is invaluable to us, and we want to assure you that we take these matters seriously. We are truly sorry for the condition of Room 250. This is not at all reflective of our usual standard of cleanliness, and we apologize for the oversight in the preparation of the room. We understand the importance of a well-maintained and comfortable environment for our guests. We will be addressing this with our housekeeping team to prevent such incidents in the future. We also regret the inconvenience caused by the lack of hot water and the condition of the tub and toilet. This is not acceptable, and we will be conducting a thorough inspection of our plumbing systems and ensuring that our cleaning processes are consistently up to par. We are sorry to hear about the lack of hot water and the construction dust in the second room. We will be addressing these issues immediately and taking steps to ensure that all rooms meet the high standards we strive for. We sincerely apologize for the inconveniences you and your employees faced and understand that we fell short of your expectations. We appreciate your feedback as it helps us identify areas for improvement. We genuinely hope you will give us another opportunity to provide you with the positive experience you deserve.

6/10 - 괜찮아요

Daniel

2023년 10월에 2박 숙박함
답변 제공: dua 님, 2023년 11월 3일
thank you!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Dua 님, 2023년 10월 2일
Thank you for your feedback

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The stay was okay, kind of sketchy. It seems like they're doing construction work inside because there were cuts in the wall everywhere. The rooms were okay but small and not very clean. Doesn't seem like it was cleaned at all before the stay. The bathroom door didn't even fully close or lock. The toilet was not clean at all. It was not the worst stay but it could've been way better.
2023년 9월에 2박 숙박함
답변 제공: jasmine dua 님, 2023년 9월 18일
We apologize for any inconvenience you experienced during your stay. It is important to us that our guests have a comfortable and enjoyable visit, and we take your comments seriously. Your concerns about the condition of the room, cleanliness, and maintenance have been noted, and we will address these issues promptly with our housekeeping and maintenance teams to ensure that these shortcomings do not occur in the future. Regarding the construction work, we sincerely apologize for any disruption it may have caused during your stay. We are indeed making some improvements to enhance our facilities, and we regret if this affected your overall experience. We understand that you expected a better stay, and we are committed to making the necessary improvements to meet your expectations and those of our future guests. Your feedback helps us identify areas for improvement, and we are actively working to ensure a higher level of satisfaction for all our guests. If you would consider giving us another chance, we would be grateful for the opportunity to provide you with a much-improved experience.

2/10 - 너무 별로예요

Jeffrey

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our shower did not work and only had cold water. I informed front deck 2 times and they said issue would be fixed and never fixed it. Our phone in the room did not work along with our tv remote would not work and room service never cleaned our room or gave us fresh towels or anything and asked several times.
2023년 9월에 3박 숙박함
답변 제공: jasmine dua 님, 2023년 9월 18일
First and foremost, we deeply apologize for the issues you faced with your shower. It is unacceptable that we were not able to resolve this problem promptly after you brought it to our attention. We understand how essential a functioning shower is for a comfortable stay, and we are committed to ensuring this type of situation does not occur again. The maintenance work is almost done. Only few rooms are left. The problems you mentioned with the in-room phone and TV remote are also concerning, and we apologize for the inconvenience. These issues should not have disrupted your stay, and we will ensure that our technical team examines and rectifies these problems to guarantee a seamless experience for our guests in the future. Furthermore, we are deeply sorry for the lack of room service and housekeeping during your stay. This is not in line with our usual standards of service, and we are actively reviewing our procedures and staff training to ensure that such lapses do not happen again. Your feedback is invaluable to us, and we take it very seriously. We are committed to making immediate improvements in all the areas you have highlighted to ensure a more comfortable and enjoyable experience for our guests.

8/10 - 좋아요

laurie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Jasmine 님, 2023년 9월 14일
Thank you!

10/10 - 훌륭해요

Diana

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Jasminedua 님, 2023년 9월 14일
Thank you!

2/10 - 너무 별로예요

John

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No phone in room, no ice bucket, no laundry soap for sale at washer, no wake-up call, property dirty
2023년 9월에 1박 숙박함
답변 제공: Dua 님, 2023년 9월 11일
We sincerely apologize for any inconvenience you experienced during your visit. We apologize for the inconvenience of not having a phone in your room. We understand the importance of this amenity, and we are actively working to ensure that all our rooms are equipped with phones. We are sorry to hear that an ice bucket was not provided in your room. We will make sure to reevaluate our room amenities and ensure that ice buckets are readily available for our guests. We regret that you were unable to find laundry soap for sale at our washer area. We will review our inventory and make sure that laundry supplies are adequately stocked for our guests' convenience. We are disappointed to hear that you found our property to be less than satisfactory in terms of cleanliness. We are committed to maintaining a high standard of hygiene, and we will redouble our efforts to address this issue. Your feedback is invaluable to us, and it will be shared with our management team for immediate action. We are dedicated to providing a comfortable and enjoyable experience for all our guests, and your comments will help us in achieving that goal.

10/10 - 훌륭해요

Taiylar 님, Plainwell

연인과의 여행
좋아요: 직원 및 서비스
It’s an ok hotel to stay in over night. We’re traveling and needed somewhere to stay. The floor of the shower was dirty, so I did not take a shower. And there is no trash can or fridge in here which was weird
2023년 9월에 1박 숙박함
답변 제공: Dua 님, 2023년 9월 11일
We are genuinely sorry to hear that the floor of your shower was not up to our usual standard of cleanliness. This is unacceptable, and we will be sure to reinforce our housekeeping procedures to ensure that such oversights do not happen in the future. We understand that having a trash can and a fridge in your room is important for your convenience. We are actively evaluating our room amenities. As of now only few rooms has refrigerator. We are working on to place refrigerators in all the rooms. Your feedback is valuable to us, and it will be shared with our team to make the necessary improvements. We want all our guests to have a comfortable and enjoyable stay with us. If you ever find yourself in the area again, we would welcome the opportunity to provide you with a more pleasant experience.

8/10 - 좋아요

Oleksandr

2023년 8월에 1박 숙박함
답변 제공: Jasmine 님, 2023년 10월 2일
Thank you for your feedback

8/10 - 좋아요

Phillip

좋아요: 직원 및 서비스
2023년 8월에 1박 숙박함
답변 제공: dua 님, 2023년 9월 11일
Thank you.

2/10 - 너무 별로예요

Siddharth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stay review
Terrible place , very poorly maintained and run down . Breakfast area didn’t have much options and coffee machine was broken
2023년 8월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 28일
Thank you for your feedback. We do deeply apologize about your recent stay.

4/10 - 별로예요

Keir

좋아요: 청결 상태
Only if you have to stay here.
No refrigerator in the room to keep refreshments in. No cups to drink out of. Pretty much just a plain room with a bed and bathroom.
2023년 8월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 28일
Thank you for your recent stay, we do deeply apologize about your recent experiences. We are working aggressively to correct your issues.

4/10 - 별로예요

Nidal

별로예요: 청결 상태
Shower does not work
2023년 8월에 1박 숙박함
답변 제공: Mary 님, 2023년 8월 14일
We deeply apologize for your recent stay, We will address these issues with the correct department to resolve these issues. We look forward to you staying with us in the future.

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Probably the worst hotel I’ve ever stayed at. No…definitely the worst
2023년 8월에 1박 숙박함
답변 제공: Guest services 님, 2023년 8월 14일
Thank you for your feedback from your recent stay we will address all your concerns for future guests. We hope you will give us a second chance in the near future.

4/10 - 별로예요

Jeffrey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
HVAC filters filthy. No ventilation in stairwells & hallways. Bedside phones not connected. Poison Ivy growing outside door 3. No towel bars, toilet paper holders, clothes rod or hangers. Tub faucet leaked constantly. ORBITZ won't let me talk about the illicit activites also taking place.
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your feedback, we will address all your concerns to all departments. We deeply apologize for the experience that your had. We are diligently working on resolving these issues listed.

2/10 - 너무 별로예요

Debra

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a disappointment. This property is truly under construction. It has no business being open. You could see the dry wall dust in the air. The phone in the room didn't work. Their was no blanket on my bed. In addition the girl at the front desk looked at me like I had two heads when I asked for dining recommendations. A terrible experience.
2023년 7월에 1박 숙박함
답변 제공: Guest services 님, 2023년 8월 14일
We do deeply apologize about your recent stay we are diligently working daily to make changes to the property. We will speak to the different departments to correct these issues for future guest. We do hope you consider our location in the near future once everything is completed.

2/10 - 너무 별로예요

Patrick

2023년 7월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 8월 21일
Thank you for your feedback!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Room was small. Space between the bed and other furniture allowed passage for one person. Sink fixtures, sink and toilet bowl were stained, possibly from the use of a caustic cleaner. Electrical fixture in bathroom could not be turned off due to faulty switch. Bed was comfortable. Room had a new air conditioner and refrigerator. Space to hang clothes was small, approximately 30 inches and without hangers. Room had ironing board but no iron. Only 1 package of decaf coffee available. TV had to be programmed. By accident we learned the TV then had to be turned off and restarted after a unknown period of time. We got the TV to work by chance, not because we knew what we were doing. Staff was friendly and willing to help in any way possible but was limited in providing customer care due to the small number. Low-cost rooms at a convenient location to numerous shopping and dining options.
2023년 7월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for the positive feedback. We are glad you enjoyed our location.

2/10 - 너무 별로예요

Karen

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Report this property to health department
The rooms had holes in the walls and shower. The faucet in the shower was broken. The shower did not work We asked to move rooms they put us in one exactly like the first. I traveled with a 91-year-old and request a refrigerator to keep meds cold. There was none. @nd room as bad asked to move again and the night clerk said there are no better rooms.After spending a night I would not let my dog stay we checked out and asked for a refund on the remaining two nights. The clerk who only gave his name as CHDKR said he didn't know how
no towel or toilet paper holder
Broken faucet
hole in shower/bath wall
Toilet lid broken
2023년 7월에 3박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
We deeply apologize about your recent stay we will provide this feedback to the correct departments to get all your concerns address. We hope you give a chance in the future after everything is completed.

2/10 - 너무 별로예요

Sinisa

별로예요: 숙박 시설 상태 및 시설
I booked online , came to property and went inside to check in. I noticed Iam the only guest and my car is the only one at the parking. Property looks eeerie and I didn’t felt okay. I didn’t even check in and I walked away and booked room 200 meters away in beautiful hotel. Iam at loss of 140$ but it’s my fault. I should have read reviews before booking.
2023년 7월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your recent stay, We are diligently working to improve the property for our future guest, I ensure you that we have a wonderful relationship with local authorities to make sure all guest are safe. We have made many updates to the lighting outside. As well as the property. Safety is our first priority.

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Guest services 님, 2023년 8월 14일
Thank you for your positive feedback.

8/10 - 좋아요

John L

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel is under construction so I cannot fault them for any issue there might have been. The staff was excellent and the hotel was very quiet. We absolutely loved the bed and pillows and had the best night sleep in a long time. I would love to stay here again after the full remodel.
2023년 7월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for you wonderful back!

4/10 - 별로예요

Monica

별로예요: 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your recent stay with us.

2/10 - 너무 별로예요

Carlos Fernandez

가족 여행
Terrible
The hotel is unacceptable. Especially gif the price.
2023년 7월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
We deeply apologize about your recent stay, We are working diligently to correct all the issues listed. We will pass this information to all the correct departments so we can correct these issues for the future guests.

2/10 - 너무 별로예요

viola

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your recent stay with us.

6/10 - 괜찮아요

Gerald

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Ice machine didn't work. No elevator. Bath tub faucet leaked . Little or nothing for a breakfast.
2023년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 7월 3일
We do apologize about your recent experience and hope that you will give us another try once things are completed.

2/10 - 너무 별로예요

Charles

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No toilet paper, no tissue, no telephone, bathtub was dirty, carpet was full of ants, no water glasses, no ice bucket, no towel racks, no hangers for clothes … obvious still under renovation … should wait to rent out after all renovations are completed … thank God we only stayed one night!
2023년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 7월 3일
We apologize about your recent stay and hope you return to the property once we have completed everything.

6/10 - 괜찮아요

Dara

2023년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your recent stay with us.

4/10 - 별로예요

Kallie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
"Newly Renovated" = MISLEADING
This "newly renovated" hotel is not what it promised. "Renovated" means they had a cheap paint job on most of the hallways and rooms, but neglected to patch holes correctly and didn't vacuum up the remaining drywall dust. I had to request a 2nd room because the 1st had different types of hair in the sheets as well as a weird, red stain near the toilet. 2nd room didn't have toilet paper or tissue in the bathroom, didn't have a working telephone connected to a phone jack, the shower curtain rod looked like someone placed the new rod into the old holes which weren't the right size or placement, and there were no towel racks installed. The front service desk workers were kind and tried to be accommodating. The side entrance did not latch, therefore did not lock, which means there really wasn't any security precautions for the building. The mattress was comfortable and the air conditioning worked well. This property could be really nice if "renovations" were completed properly. I guess you get what you pay for.
2023년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
We deeply apologize about your recent stay. We are diligently working on addressing the issues that you have listed. All departments involved have been notified and the are working to correct your feedback that has been provided.

2/10 - 너무 별로예요

William

2023년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your recent stay with us.

8/10 - 좋아요

Kent

2023년 6월에 11박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your recent stay with us.

2/10 - 너무 별로예요

James

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
it's disgusting
2023년 6월에 4박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your recent stay with us. We do deeply apologize about your recent stay.

4/10 - 별로예요

Boris

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The motel is undergoing renovation, it is not ready for occupancy, all rooms still are not finished, many items are missing, many of the rooms are extremely small. Staff is helpful, but that does not solve the issues.
2023년 6월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your recent feedback.

2/10 - 너무 별로예요

D Michael

2023년 6월에 2박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your recent stay with us.

4/10 - 별로예요

Christina

2023년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your recent stay with us.

2/10 - 너무 별로예요

Cyrus

2023년 6월에 1박 숙박함
답변 제공: Guest Services 님, 2023년 8월 14일
Thank you for your recent stay with us.