루프탑 테라스
예약 가능 여부 확인

BW 플러스 잔지바르 여행 후기

4 out of 5
BW 플러스 잔지바르
Kinu Cha Taa, Malindi, Zanzibar Town, Mjini Magharibi Region

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 191개 이용 후기 중 64개" "
평점 8 - 좋아요. 191개 이용 후기 중 75개" "
평점 6 - 괜찮아요. 191개 이용 후기 중 29개" "
평점 4 - 별로예요. 191개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 191개 이용 후기 중 10개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

6/10 - 괜찮아요

YOUNGJAE

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
4성급 호텔이기때문에 세금을 1인당 5달러씩 매일 내야합니다. 그러나 4성급에 어울리지 않는 환경이었음. 습기가 많으며 고유한 냄새가 나서 항상 에어콘을 틀어서 공기를 순환하지만 만족할 만한 내부 공기를 얻을 수 없음. 항구앞이라 배를 타고 오면 좋은 거리에 있으며 주요 관광지도 비교적 가까이 있지만 좀더 깨끗한 호텔을 추천함. 조식은 먹을만 했으며 루프탑 옥상에서 편하게 시간을 보낼 수 있어서 좋았음. 창문으로 햇빛을 쐬기가 어려운 단점이 있음
2023년 10월에 3박 숙박함
답변 제공: BW TEAM 님, 2023년 11월 1일
Dear Valued Guest Thank you for choosing BW during your visit to Zanzibar.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you need to grab the ferry this is the best place
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kezban

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Wir wollten eigentlich nur 1 Tag in Stone Town verbringen , uns hat es gut gefallen das wir unser Aufenthalt verlängert haben! Das Personal ist super freundlich hilfsbereit! Einen Lob möchte ich an sephora und Aziz aussprechen! Das einzige wofür ich einen Stern abgezogen habe, war die Ausstattung weil es um die Jahre gekommen ist. Sonst super !
2024년 3월에 1박 숙박함

4/10 - 별로예요

Said 님, San Diego

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are dirty and unprofessional. The first day I had breakfast, the lady serving me was wearing a very dirty trouser, she was not hygienic at all. The sheets on the bed had a big hole which was shocking. I’m a big coffee drinker, when I travel I move around with my coffee and I love making coffee in my room. I was shocked to see the kettle in my room, how dirty it was.
2024년 1월에 2박 숙박함
답변 제공: BW TEAM 님, 2024년 2월 5일
Dear Said , thank you for staying with us for the 10th time over the period of two years and sharing your review every time online . We look forward to your next visit with us and for your next review to be posted of which nothing has ever been mentioned to Front desk or management in all your visits at our hotel only online reviews . We looking forward to welcoming you once again in a couple of months time and look forward to your next review . Thank you once again for been an ongoing repeated customer . Thank you

10/10 - 훌륭해요

Pernille C Lyby

2023년 12월에 6박 숙박함
답변 제공: BW TEAM 님, 2024년 2월 5일
Dear Valued Guest , Thank you

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location
For a short stay, rest location, comfy bed, good AC.
2023년 12월에 1박 숙박함
답변 제공: BW TEAM 님, 2023년 12월 25일
Dear Valued Guest , Thank you for your great review .

10/10 - 훌륭해요

Hitesh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We only needed to stay for one night and this was prefect, clean rooms, good facilities and helpful staff.
2023년 10월에 1박 숙박함
답변 제공: BW TEAM 님, 2023년 11월 1일
Dear Hitesh Thank you for sharing your stay with us , we look forward to your next visit.

6/10 - 괜찮아요

ravi

출장 여행
It is an average place ..... nothing very great
2023년 9월에 1박 숙박함
답변 제공: BW TEAM 님, 2023년 10월 2일
Thank you

6/10 - 괜찮아요

Said 님, San Diego

출장 여행
별로예요: 편의 시설/서비스
I travel to zanzibar for business frequently and it’s always had to find places to stay when it’s high season. I have stayed at this property over a year ago a couple of times and was never happy with the stayed at this hotel months ago and was never happy. I thought after a year I will give them another chance but it’s the same. Disappointing really.
2023년 9월에 1박 숙박함
답변 제공: BW TEAM 님, 2023년 10월 2일
Thank you

6/10 - 괜찮아요

Shabbir

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
I really would love to write a good review, however would not be fair if I didnt be honest... Building exterior is beautiful, modern yet nice touches of authentic Zanzibar architecture. Location is good, right across the Ferry Docks. We were told it is a 4 minute walk from Ferry. Pulled our bags and started to walk...there was absolutely no visible sign from the road on the property, its hidden from the main road, and when we asked the locals, nobody seemed to know about it. We walked in the scorching heat lugging our bags for at least half an hour if not more. Finally flagged down a tuk tuk to take us there.we had apparently passed it and were almost in the centre of the Darajani Market by then. The taxis and tuk tuks all had difficulty finding the place. Next to it was Golden Tulip which had proper signs, perfectly paved entrance and visible from the road...too bad, started off with negative vibes! Also two out of three days we were there, the elevator was out of service with no sign of any repairs to it. We are seniors and doing the stairs was not easy, and unacceptable for so long. Staff was nice, breakfast was not bad. Rooms were super small. Ours had no view, just a building like two feet away... Also the little road leading to the hotel is horrible, many bajaj drivers refused to come to the entrance..could easily be fixed/maintained by the Property. Would i go back to this hotel? Probably not...
2023년 8월에 3박 숙박함
답변 제공: BW TEAM 님, 2023년 10월 2일
Dear Guest Unfortunately the road entrance is government and does not belong to the hotel therefore any pavement work needed to be done on government property has nothing to do with the hotel the road been paved in front of Golden tulip is government as well of which golden tulip did not pave the road the government did . Thank you for your review .

10/10 - 훌륭해요

Nick

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
the hotel was all around very nice
2023년 7월에 3박 숙박함
답변 제공: Best Western Team 님, 2023년 7월 31일
Dear Valued Guest Thank you for your review .

2/10 - 너무 별로예요

Jean Baptiste

연인과의 여행
별로예요: 직원 및 서비스
Nothing special
2023년 7월에 7박 숙박함
답변 제공: Best Western Team 님, 2023년 7월 17일
Dear Mr Baptiste Thank you for your review .

6/10 - 괜찮아요

Janesh

2023년 6월에 2박 숙박함
답변 제공: Best Western Team 님, 2023년 7월 17일
Dear Janesh Thank you

6/10 - 괜찮아요

Sakina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are clean but really small. Bathroom was clean and nice hot water. We got a queen bed room and the room is basically the size of the queen bed 2ft on each side of the bed. The only way we could open a full size suitcase was to put it on the bed. Location is good. Its like a 2 minute walk to the Zanzibar ferry station. Breakfast is excellent. Fresh fruit juices, freshly made eggs.
2023년 6월에 2박 숙박함
답변 제공: Best Western Team 님, 2023년 7월 1일
Dear Sakina Thank you for sharing your stay with us online , we look forward to your next visit .

10/10 - 훌륭해요

ABDULHAMEED

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay here. Staff very courteous and accommodating, rooms nice and clean. It’s conveniently located, right in the heart of the city where everything is easily accessible either by walk or by cab. Will definitely return when back in Zanzibar.
2023년 5월에 2박 숙박함
답변 제공: Management 님, 2023년 5월 20일
Dear Abdulhameed Thank you for The amazing review we look forward to you and your family's next visit .

8/10 - 좋아요

lars

2023년 3월에 1박 숙박함
답변 제공: Best Western Team 님, 2023년 3월 10일
Thank you

10/10 - 훌륭해요

Christopher B

2023년 2월에 1박 숙박함
답변 제공: Best Western Team 님, 2023년 3월 10일
Thank you

8/10 - 좋아요

yves

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Best Western Team 님, 2022년 12월 16일
Dear Valued Guest , Thank you for the rating , we look forward to your next visit .

10/10 - 훌륭해요

Hendrik

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From check in until check out the staff we're extremely friendly and helpful. They also provided excellent recommendations for shopping, dining, and activities as well. The internet was strong and fast which allowed me to continue to work while on vacation. Highly recommended!
2022년 9월에 3박 숙박함
답변 제공: Best Western Team 님, 2022년 10월 3일
Dear Hendrik Thank you for your kind words , we look forward to your next visit with us .

8/10 - 좋아요

Shelley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함

8/10 - 좋아요

mulugeta

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 1박 숙박함

10/10 - 훌륭해요

DNT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 1박 숙박함
답변 제공: Management 님, 2022년 8월 30일
Dear Valued Guest Thank you for the great rating . Looking forward to your next visit .

4/10 - 별로예요

Lothar 님, Charneca da Caparica

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
In our opinion, not even close to the Best Western standard, we got to know from other country. Far below expectations. Even having to struggle during 1 week for reasonable Internet connections, moving around between rooftop terrace and reception area to find reasonable connection. Breakfast surprisingly poor.
2022년 8월에 7박 숙박함
답변 제공: Best Western Team 님, 2022년 8월 30일
Dear Mr Lothar We humbly apologize for the bad experience you had at our hotel . We will work on improving the hotel .

10/10 - 훌륭해요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Best Western Team 님, 2022년 8월 11일
Dear Samuel Thank you for your 10 out of 10 rating , we hope you visit our hotel again .

8/10 - 좋아요

MELINA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not get a perfect score because the area around the property was a bit undeseriable
2022년 6월에 1박 숙박함
답변 제공: Best Western Team 님, 2022년 7월 7일
Dear Melina ,my sincere apologize , thank you for sharing your review online, once again we apologize for the surrounding property been undesirable. Thank you

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태
bugs
2022년 6월에 1박 숙박함
답변 제공: Best Western Team 님, 2022년 7월 3일
Dear Guest , we apologize for the inconvenience of mosquitos or little flying bugs , please bear in mind we are in Africa on an island . Our humble apologies once again .

8/10 - 좋아요

Sigbjoern

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: Best Western Team 님, 2022년 7월 3일
Thank you

6/10 - 괜찮아요

Martha

출장 여행
별로예요: 청결 상태, 편의 시설/서비스
xxx
2022년 5월에 5박 숙박함
답변 제공: Best Western Team 님, 2022년 6월 14일
Thank you

8/10 - 좋아요

ivan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Goeie locatie,leuk hotel
2022년 5월에 3박 숙박함
답변 제공: Best Western Team 님, 2022년 6월 13일
Good day , thank you for sharing your review . We look forward to welcoming you again in the near future .

8/10 - 좋아요

Kenovia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast experience was quite nice, the waterfall wall makes the entrance smell damp. I booked the best room they had. It was fine. The hot water in the shower was mediocre but the rainwater shower head was nice. Overall. I would return.
2022년 4월에 2박 숙박함
답변 제공: Best Western Staff 님, 2022년 4월 15일
Dear Kenovia , thank you for sharing your experience and for the nice review . We look forward to welcoming you again .

2/10 - 너무 별로예요

hayat

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
À désastre
2022년 2월에 3박 숙박함

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the staff was very helpful
2022년 2월에 5박 숙박함
답변 제공: Management 님, 2022년 2월 16일
Dear Valued Guest , thank you for choosing Best Western for your stay and for sharing your review with us . We look forward to your next visit.

10/10 - 훌륭해요

Hassan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 2박 숙박함
답변 제공: Best Western Team 님, 2022년 2월 13일
Dear Hassan , Thank you for your great rating on this social platform , we look forward to welcoming you again

8/10 - 좋아요

Sigbjoern

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Friendly hotel, very centrally placed
2021년 11월에 2박 숙박함
답변 제공: Megan 님, 2021년 11월 30일
Dear Valued Guest Thank you for sharing your experience online .We are pleased to hear you had a pleasant stay with us . We look forward to your next visit .

2/10 - 너무 별로예요

Reni

2021년 11월에 1박 숙박함
답변 제공: Best Western Team 님, 2021년 11월 13일
Dear Guest We are sad to hear you had a terrible stay with us , some feedback on your experience would be great in order for us to address the problems and improve on them . Our Humble apologies once again .

4/10 - 별로예요

Omar

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Roaches crawling on us while sleeping,tv not working,one bright light for room no lamps,shower not draining properly,mosquito spray odor throughout room,breakfast was not worth mentioning! Bed sheets were not fully clean.Definitely not worth the amount of money charged or ratings it received on orbitz
2021년 10월에 1박 숙박함
답변 제공: Megan Bonhomme 님, 2021년 10월 29일
Dear Valued customer Thank you for your feedback . We would like to express our apologize that you had a negative experience you had while staying at our hotel , we are working on making the hotel a better for all guests to enjoy their stay with us .

10/10 - 훌륭해요

Cristiane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: Megan Bonhomme 님, 2021년 10월 26일
Dear Cristiane Thank you for taking the time to give us a great rating we are pleased you had a great experience with us at Best Western Plus Zanzibar.

2/10 - 너무 별로예요

Mustafa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Breakfast was great. Other than that nothing was positive; batroom was leaking, sheets was disgusting (blood marks on all sheets) ,roaches around the room. Worst thing is according to staff these are ok and I am making them a problem because I am Muslim. Thanks to the lady who came in the morning otherwise, they would capture me there one more day since I already paid for two nights.
2021년 9월에 2박 숙박함
답변 제공: Megan 님, 2021년 9월 16일
Dear Mustafa I am truly sorry to read the issue you experienced during your stay at our hotel., I do remember you from the morning and i sincerely apologize for not been aware of the situation in the evening you had arrived . Be assured that it is not the kind of service that we would like to offer all our guests including yourself and i truly understand your dissatisfaction. Kindly be advised we are working on the issues to ensure all guests have a pleasant stay with us from now on. Once again , I would like to apologize to you for this bad experience . Sincerely Megan Bonhomme General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스
The conditions on my room were poor. My sheets had stains and my towels and washcloths were damp and stained. I was not given a key to my room so I had to have the front desk open my room for me every time. My tv didn’t work in the room. The door had a crack at the top that allowed mosquitoes to get in. I slept on top on the covers and used my clothes to cover the pillows. I would not stay here again.
2021년 7월에 2박 숙박함
답변 제공: Megan 님, 2021년 9월 14일
Dear Valued Guest Thank you for choosing to stay at Best Western Plus Hotel . On Behalf of the hotel , please accept my apologies for any discomfort and dissatisfactory you experienced during your stay with us . We are working to improve the hotel in all departments to ensure guests have a pleasant and comfortable stay with us . Sincerely

8/10 - 좋아요

Santana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Megan 님, 2021년 9월 22일
Good day Thank you for taking the time to give us a great rating . We look forward to welcoming you again in the near future .

2/10 - 너무 별로예요

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연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
the staff was nice, but on the room; very dirty sheets and blankets. had stains on them. flickering lights in the bathroom made it dark. really dusty. roaches running around. you get what you pay for.
2021년 7월에 2박 숙박함

8/10 - 좋아요

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좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A little on the noisy side during the day. In the heart of Stone Town and across from the port and ferry so that's to be expected. Centrally located close to everything. Nice view from rooftop bar.
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

Tomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fint och rent hotell
Landade kl 02.00 på natten på Zanzibars flygplats. Hotellet hade ordnat en taxi som stod o väntade på oss. Trygg resa till hotellet där personal väntade och hjälpte oss att snabbt få vårt rum. Personalen vänlig o hjälpsam. Allt kändes mycket bra. Bodde en natt för vidare färd på ön. God frukost o fint rum
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

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좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La atención especial de su Manager y el recepcionista. Me hicieron sentir como en casa en todo momento. Fue un placer haberme alojado en este hotel.
2021년 5월에 1박 숙박함
답변 제공: Liz 님, 2021년 5월 11일
Dear Valued guest, We highly appreciate your positive feedback and are happy that you have enjoyed your stay. We hope to welcome you back to our hotel soon

8/10 - 좋아요

ADEBAYO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 2박 숙박함
답변 제공: Liz 님, 2021년 5월 1일
Thank you so much for your positive review.

6/10 - 괜찮아요

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출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The hotel is ok, I have so far stayed at the hotel more than 4 times. The rooms are clean but very small for the price. Breakfast is mediocre, not worth having it at the hotel. You better off going elsewhere for breakfast and paying money. They serve instant coffee while every hotel in Stonetown serves fresh coffee. The restaurant staff are not trained to provide good customer service they are just there to be at work but you don’t see that they are not happy. I had to wash my Apple one day and managed to enter the kitchen. It’s terrible, if I had seen that kitchen I wouldn’t have had any meal in their restaurant.
2021년 3월에 2박 숙박함

10/10 - 훌륭해요

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가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very good location and nice hotel, staff was friendly
2018년 7월에 3박 숙박함

8/10 - 좋아요

Ammar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice clean place in the center of town
Modern hotel and right in the center of town (a lot of the Stone Town hotels are slightly dated or missing services like elevators etc), rooms are clean and super comfy. Not much in terms of room service when we were there during lunch time but there are a ton of restaurants nearby, and they have a rooftop bar which opened in the evening
2020년 11월에 1박 숙박함

10/10 - 훌륭해요

Brenda 님, Vancouver, Washington

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is very kind, professional and courteous.
2020년 10월에 1박 숙박함
답변 제공: Salum Abdalla 님, 2020년 10월 28일
Greetings from Best Western Plus Zanzibar. Thank you for choosing to stay with us during your last visit to Zanzibar. We are glad that you enjoyed your stay with us and we truly appreciate your wonderful review on Expedia. It is always our aim to exceed our guests expectations and to help create wonderful memories. We hope we have the pleasure of welcoming you, your family and friends back to our resort.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 10월에 2박 숙박함