야외 수영장, 수영장 파라솔, 일광욕 의자

스마일 비치 호텔 여행 후기

4 out of 5
스마일 비치 호텔
North Coast of Zanzibar, Nungwi

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 242개 이용 후기 중 96개" "
평점 8 - 좋아요. 242개 이용 후기 중 100개" "
평점 6 - 괜찮아요. 242개 이용 후기 중 32개" "
평점 4 - 별로예요. 242개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 242개 이용 후기 중 7개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Kristina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is perfect, but the breakfast and coffee is terrible
2024년 1월에 12박 숙박함
답변 제공: Guest Relation 님, 2024년 3월 24일
Dear Kristina,Thank you for taking time to review your stay. We shall look on ways to improve the coffee :)

10/10 - 훌륭해요

Robert

단체 여행
Our stay at Smiles was one that I would recommend to anyone. Staff food everything was fantastic. One complaint but very minor I would have loved good coffee.
2024년 1월에 5박 숙박함
답변 제공: Guest Relation 님, 2024년 3월 24일
Dear Robert!Thank you for your recommendation and input. Appreciated

10/10 - 훌륭해요

Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The accomodation in small villas was very nice. The pool was adequate. The property has lovely comfortable lounge chairs and tables located conveniently around the property. You have to go down steps to the beach but at low tide it was very nice. Captain Big Fish, who was strolling around the property, arranged a fabulous sunset dhow cruise for us at a very reasonable price. A variety of restaurants are nearby along the beach. The only complaint I have is breakfast. Not great food and not much variety.
2023년 10월에 2박 숙박함
답변 제공: Khamis Mwalim, Sales and Marketing Manger 님, 2023년 12월 25일
Dear Ann, We appreciate your review, and thanks for telling us where our weak point is to improve ourselves and services for all our Guests. We want to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks and Best regards

2/10 - 너무 별로예요

Elisabeth

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dåligt
Absolut inget 4 stjärniga Hotel. Frukost katastrof. Rummen gammalt slitet. Stenhårda sängar Runt poolen var det fint annars en stor besvikelse. Alldeles för dyrt för det man får.
2023년 11월에 8박 숙박함
답변 제공: Khamis Mwalim, Sales and Marketing Manger 님, 2023년 12월 7일
Dear Elisabeth, We appreciate your review, and thanks for telling us where our weak point is to improve ourselves and services for all our Guests. We want to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks and Best regards

10/10 - 훌륭해요

Lise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Søde og meget hjælpsomme personale.. Smukke værelser. Skønt badeområde.
2023년 11월에 8박 숙박함
답변 제공: Khamis Mwalim, Sales and Marketing Manger 님, 2023년 12월 7일
Dear Lise, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon. With many thanks and kind regards

8/10 - 좋아요

linda

2023년 11월에 8박 숙박함
답변 제공: Khamis Mwalim, Sales and Marketing Manger 님, 2023년 12월 7일
Dear Linda, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon. With many thanks and kind regard

8/10 - 좋아요

Andy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room was very neat and nice with a big bed . Breakfast was not good . Cleaning service was good . area around the pool could be improved .
답변 제공: Khamis Mwalim, Sales and Marketing Manger 님, 2023년 11월 29일
Dear Andy, We appreciate your review, and thanks for telling us where our weak point is to improve ourselves and services for all our Guests. We want to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks and Best regards

8/10 - 좋아요

Bastien

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous avons passé un très bon séjour au sein de cet hôtel. Le cadre est sympa, propre, personnel agréable et serviable. Un peu à l'écart de l'agitation et du tourisme de masse de Nungwi, tout en étant à proximité de tout. Nous redoutions un peu le petit-déjeuner et le dîner en demi-pension au vu de certains commentaires mais nous avons été agréablement surpris. Pas mal de choix au petit-déjeuner et service rapide au dîner. Musique d'ambiance au restaurant. On a l'impression que l'hôtel prend en compte les commentaires de ses clients. Petits points négatifs: pas d'alcool dans l'établissement, les lits ne sont pas très longs, la clim au dessus d'un des deux lits, manque de luminosité dans la chambre et la salle de bain, insonorisation pas top (on entendais les voisins dans leur chambre), le traitement de la piscine est très fort. On recommande :)
답변 제공: Khamis Mwalim, Sales and Marketing Manger 님, 2023년 11월 23일
Dear Bastien, We appreciate your review, and thanks for telling us where our weak point is to improve ourselves and services for all our Guests. We want to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks and Best regards

10/10 - 훌륭해요

svane

2023년 11월에 1박 숙박함
답변 제공: Khamis Mwalim, Sales and Marketing Manger 님, 2023년 11월 23일
Dear Svane, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon. With many thanks and kind regards

8/10 - 좋아요

Maria

2023년 10월에 7박 숙박함
답변 제공: Khamis Mwalim, Sales and Marketing Manger 님, 2023년 11월 23일
Dear Maria, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon. With many thanks and kind regards

10/10 - 훌륭해요

Jennifer

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Love the beach front with lounge chairs. All staff were so excellent.
2023년 10월에 6박 숙박함
답변 제공: Khamis Mwalim, Sales and Marketing Manger 님, 2023년 11월 6일
Dear Jennifer, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함
답변 제공: Khamis Mwalim, Sales and Marketing Manger 님, 2023년 10월 7일
Dear Veronika Marinkovic, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon. With many thanks and kind regards

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ok but too quiet for me
The resort itself was very nice. However the rooms were a bit unmodern, very bad lightning in bathroom, but comfy bed. Super friendly staff. But way too quiet for us, no music by pool. Food was ok, we didn’t have all inclusive. Still gives you a very authentic experience from their old school stove & grill station. Happy overall but I prefer a bit more modern and energetic place
2023년 9월에 4박 숙박함
답변 제공: Guest Relation 님, 2023년 9월 23일
Dear Jennifer,Thank you for posting you honest review. We shall look for improvement on what you have mentioned.Thank you for Staying with us.

4/10 - 별로예요

Beate

단체 여행, 출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hotel review 09/23-
Overall the hotel was tired and not up to date. The rooms was ok. The location was next to the beach with a nice private sunbathing area. The breakfast was not up to standard except for the egg station. Lack of fruits and always cold coffee. The Hotel should inform the guest about their non alcohol policy, was a big surprise and this tourist site! Recommens the hotel next door offered very good service, excellent food and drinks for tourists.
2023년 9월에 4박 숙박함
답변 제공: Guest Relation 님, 2023년 9월 23일
Dear Beate,Thank you for taking time to post a review, we appreciate your genuine opinion, unfortunately we could not meet up your expectation, we shall take your opinion to improve the areas.Thank you

10/10 - 훌륭해요

Rajat K

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful beach property.Evertything went perfect. Breakfast was excellent. There is a person named "Fantastic" who was always there to help you out if need be _'Hakuna Ma ta ta"
2023년 6월에 5박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2023년 6월 26일
Dear Valued Guest, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon. With many thanks and kind regards

6/10 - 괜찮아요

Zainuddeen

연인과의 여행
We were disappointed about the restaurant. The restaurant definitely needs to be updated regarding the menus. Most of the time had to go next door to have our lunch and dinner.
2023년 5월에 5박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2023년 6월 26일
We appreciate your review, and thanks for telling us where our weak point is to improve ourselves and services for all our Guests. We would like to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks ad Best regards

8/10 - 좋아요

Glenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Underbart!
Vi hade en underbar vistelse! All personal verkligen hjälpsamma och serviceminded! Rummen fina, rena och rymliga. Bra läge på hotellet och gångavstånd till allt man behövde. Ett tips till hotellet är att få till några krokar, tvättlina eller dylikt så man enkelt kan torka badkläder, handdukar och dylikt utomhus. Men som helhet ett hotell helt i vår smak! Kommer gärna tillbaka!
2023년 2월에 11박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2023년 3월 13일
Dear Glenn,Thank you for taking the time to share such a detailed and excellent review. We really appreciate it and hope to serve you again soon.With many thanks and kind regards

8/10 - 좋아요

Kristin

2023년 1월에 14박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2023년 3월 7일
Dear Valued Guest, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon.With many thanks and kind regards

10/10 - 훌륭해요

David

2023년 1월에 9박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2023년 3월 7일
Dear Valued Guest, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon.With many thanks and kind regards

10/10 - 훌륭해요

Alexandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Alles super , wir haben uns sehr wohl gefühlt!
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2023년 3월 7일
Dear Valued Guest, Thank you for the positive review, We are happy you have enjoyed your stayWith many thanks and kind regards

8/10 - 좋아요

Nazila

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Koselig hotell
Koselig hotell med flott beliggenhet. Det som trakk det litt ned var dårlig Internett, frokosten var heller ikke noe å skryte av og hver gang vi skulle spørre resepsjonen om noe så måtte de høre med sjefen først. Fasaden på hotellet er meget pent. Innvendig er noe slitt.
2022년 12월에 6박 숙박함

10/10 - 훌륭해요

Stéphanie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Séjour super
Hôtel typique africain avec de belles prestations. Personnel d’une extrême gentillesse. Ils viennent même le soir mettre la moustiquaire et vaporiser du produit. Hôtel très calme, on est vraiment dans une bulle, dépaysement assuré. Juste que la restauration est bonne mais plutôt un 3 étoiles. Pas beaucoup de choix et qualité moyenne.
2022년 9월에 4박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 9월 26일
Dear Stéphanie, Thank you for taking the time to share such a detailed and excellent review. We really appreciate it and hope to serve you again soon.

10/10 - 훌륭해요

Sylvain 님, Sainte anne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Agréable et propre, personnel aussi, Le petit déjeuner est à revoir, pas terrible
2022년 9월에 2박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 9월 20일
Dear Sylvain, Thank you for taking the time to share such a detailed and excellent review. We really appreciate it and hope to serve you again soon.

6/10 - 괜찮아요

Sikander Mohamed

연인과의 여행
좋아요: 청결 상태
Dinner staff were great. Management didnt allow flexibility . Otherwise stay was ok
2022년 9월에 7박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 9월 20일
Dear Sikander, We appreciate your review and thanks for telling us where is our weak point in order to improve ourselves and our services for all our Guests. We would like to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks ad Best regards

10/10 - 훌륭해요

Illan

2022년 8월에 1박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 9월 21일
Dear Illan, Thank you for taking the time to share such a detailed and excellent review. We really appreciate it and hope to serve you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Une expérience incroyable et inoubliable.
L’emplacement de cet hôtel est juste excellent sur la plage de Nungwi, le Smile Beach Hôtel possède selon moi le meilleur rapport qualité-prix de tout Zanzibar en alliant tranquillité d’esprit et sérénités. une expérience magnifique de la plus belle plage de toute l’île avec sa piscine, sa vue grandiose sur du sable fin et une eau en dégradé bleu azur avec la possibilité de s’y baigner chaque jour contrairement au plage à l’est de l’île à cause de la marée basse . Nous avons aussi des chambres soignées et tout équipées avec un ménage matin et soir, l’architecture de l’hôtel n’a rien à envier au Hilton et le Smile Beach Hôtel lui est même supérieur en tout point. Quand à la qualité de la nourriture, elle est juste excellente que ce soit sur le repas du soir ou au petit déjeuner tout en étant bien moins cher que la concurrence. Mais la force de cette hôtel ne s’arrête pas là, les équipes du Smiles Beach Hotel sont très professionnels et très polyvalents pour pouvoir répondre à nos besoins, nous avons passé des vacances magnifiques voir même littéralement incroyables. Mr Fantastique nous a organisé des excursions de rêve avec des guides extrêmement compétents, que ce soit sur l’île de Mnemba, le Safari Blue ou encore la visite de Stone Town, il n’y a pas eu d’égal en therme de considération, de professionnalisme et d’organisation, c’est un sans-faute, 10/10, ce fut juste paradisiaque sur toute la ligne. Nous remercions les équipes et Mr Fantastique, nous reviendrons
2022년 8월에 10박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 8월 26일
Hello, Thank you for the time to write a review. We are very happy that you enjoyed your stay in our hotel and recommend it to others! Hope to see you back one day!

6/10 - 괜찮아요

Patrick

가족 여행
좋아요: 청결 상태
l hôtel est idéalement situé avec multitude de restaurant a proximité immédiate. l'hôtel est plutôt agréable et a taille humaine et plage privée très sympa. malheureusement ce n'est certainement pas un 4 étoiles ! je dirais 3 étoiles maximum. le personnel est sympa mais pas du tout professionnel ! les chambres manquent cruellement de rangement . Il n'est précisé nulle part qu'il s'agit d'un hôtel ou vous ne pourrez déguster aucun cocktail ou toute boisson alcoolisée! appel a la prière tous les jours a 5.15 du matin juste a l'arrière de l'hôtel ! suivi de prêches interminables ! pensez au bouchons d'oreilles ! évitez les chambres coté Hilton (groupes électro et clim très bruyants). PDJ très moyen pour un soit disant 4 Etoiles ! l'atout majeur de cet hôtel reste essentiellement sa situation géographique qui compense en partie les autres désagréments.
2022년 8월에 9박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 8월 16일
Good Evening , We appreciate your review and thanks for telling us where is our weak point in order to improve our self and services for all our Guests. We would like to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks ad Best regards

10/10 - 훌륭해요

Niclas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Underbart hotell med bra läge på stranden
Fantastisk vistelse! + Alltid tillgängliga solstolar (gratis) + mycket fina rum, rena och ombonade + mitt på stranden som var jättefin + härlig familjär atmosfär + hjälpsam och trevlig personal + toppen läge - vissa basala råvaror tog slut vid frukosten (tex smör till brödet) - ingen försäljning av alkohol (dock är det inga problem att köpa med sig från grannhotellet eller supermarket och dricka vid poolen)
2022년 7월에 9박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 8월 7일
Good Morning Niclas, We appreciate your review, and thanks for telling us where is our weak point in order to improve ourselves and our services for all our Guests. We would like to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks ad Best regards

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love our stay in the perfect location.
I had an amazing time at Smiles Beach Hotel. The staff was very attentive. The bed is HUGE. And every night around 7pm, they come in and set up the mosquito net. Many choices for breakfast and the location is superb. If you're driving, there's free parking and a bit or dirt road to get there. The only comment I have is how they use a key lock on the outside. I feel it may be a hazard...especially if someone wanted to lock you in the room.
2022년 7월에 4박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 7월 25일
Dear Jennifer, Thank you for taking the time to share such a detailed and excellent review. We really appreciate it and hope to serve you again soon.

10/10 - 훌륭해요

Jana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 3박 숙박함
답변 제공: Team Smiles 님, 2022년 7월 14일
Dear Jana, We appreciate for taking time and giving us a review. Thank you

10/10 - 훌륭해요

Sellua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente!!!!!!
Hotel super recomendable. Muy limpio, atentos y mucha tranquilidad. Nosotros fuimos de luna de miel y repetiríamos al 100%.
2022년 6월에 3박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 7월 8일
Good evening Sellua, Thank you for your time to write a review. We are very happy that you enjoyed your stay in our hotel and recommend it to others! Hope to see you back one day!

2/10 - 너무 별로예요

PAUL

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hôtel 4 étoiles qui ne les vaut pas. La chambre était vétuste et mal nettoyée, Nous avons retrouvé des mouchoirs usagers sous les matelas. Les draps étaient tachés. Le lavabo n'était pas fixé et le plan de travail menaçait de se détacher. La robinetterie était cassée. Le générateur de l'hôtel voisin faisait un bruit épouvantable jour et nuit. Le ptit dej était très léger avec très peu de choix.
2022년 3월에 9박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 6월 14일
Good Evening , We appreciate your review and thanks for telling us where is our weak point in order to improve our self and services for all our Guests. We would like to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks ad Best regards

8/10 - 좋아요

Elin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 4박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 6월 14일
Dear Elin, Thank you for your time to write a review. We are very happy that you enjoyed your stay in our hotel and recommend it to others! Hope to see you back one day!

8/10 - 좋아요

Frank

좋아요: 청결 상태, 직원 및 서비스
Die Lage und die geringe Gästezahl war sehr angenehm. Eine kleine Anlage mit großem Angebot. Speisenangebot ist sehr lecker aber bei Halbpension sehr klein (Keine große Abwechslung bei den Abendgerichten, beim Frühstück könnte mehr Auswahl auch nicht schaden). Der Service ist sehr zuvorkommend und freundlich. Leider schwankt die Reaktionszeit sehr stark auch ohne große Auslastung. Aber man ist ja im Urlaub. Wir würden das Hotel wieder buchen.
2022년 2월에 9박 숙박함
답변 제공: Khamis Mwalim 님, 2022년 3월 8일
Good Evening , We appreciate your review and thanks for telling us where is our weak point in order to improve our self and services for all our Guests. We would like to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks ad Best regards

8/10 - 좋아요

Remo

좋아요: 청결 상태, 직원 및 서비스
2022년 2월에 11박 숙박함

10/10 - 훌륭해요

Pauline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastisk sted og dejligt lille hotel med super beliggenhed, service, ro og skønhed
2022년 1월에 5박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 1월 29일
Dear Pauline, Thank you for your time to write a review. We are very happy that you enjoyed your stay in our hotel and recommend it to others! Hope to see you back one day!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super hôtel
Hôtel très bien situé avec un espace privé donnant sur la plage... Le personnel est très serviable et très gentil. L'hôtel n'est pas très grand, donc pas beaucoup de monde et ça nous convenait parfaitement. Le seul bémol était le restaurant pour dîner qui n'avait pas un choix considérable mais il y a plein de restaurant super juste à côté.
2022년 1월에 7박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2022년 1월 25일
We would like to thank you for your comments which sure will help us to be better and to provide better service and we hope that in next visit you will see and feel the changes we are working on it .

10/10 - 훌륭해요

Evelyn

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a lucky pleasant finding! The staff is super friendly and attentive. The hotel location is great with private area in front of the beach, which is very convenient, compared to other properties we saw in the neighborhood. Wouldn't think twice to recommend this hotel.
2021년 12월에 4박 숙박함
답변 제공: Team Smiles 님, 2022년 1월 6일
Dear Evelyn, Thank you for taking the time to share such a detailed and excellent review. We really appreciate it and hope to serve you again soon.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Unfortunately stole our time at Nungwi
The Hotel was overbooked, so we had to stay at another hotel for one night… Next day we meet up to check in to agreed time, but they were over an hour late, so we had to cancel the trip we were going to that day. If you order the stay with dinner included, you can’t choose from the regular menu. You can only choose between two dishes. Nice place and location, but the service dissapointed us.
2021년 12월에 3박 숙박함
답변 제공: Team Smiles 님, 2022년 1월 2일
Dear Valued Guest, Thank you for sharing your feedback. We're sorry your stay did not match your expectations. It was an uncommon instance and we will do better in the future.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
God komfort
Ganske udmærket hotel med god service blandt personalet - der var en del krager på hotellet som var nærgående og tig mad fra bordene - underligt fodrede steder fuglene med brød udenfor restauranten - internet trækker klart ned med sammenlagt vil vi give 3.5 stjerne
2021년 12월에 5박 숙박함
답변 제공: Team Smiles 님, 2021년 12월 18일
Dear Michael, Thank you for taking time and have us review. Happy holidays and new year 2022 :)

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Rummet och hotellet i sig var väldigt bra men servicen va dålig. Wifi dog titt som tätt, inge tryck alls i duschen, maten var ok, restaurangen som hör till var verkligen inte 4-stjärnig.
2021년 10월에 3박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2021년 10월 20일
Good Morning, We appreciate your review and thanks for telling us where is our weak point in order to improve our self and services for all our Guests. We would like to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks ad Best regards

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
It is muslim hotel (= no alcohol to be served), which would be ok if someone told us before, it is not written also at hotels.com web pages. The boss/manager of the hotel seems to be kinda strict and sharp to his employees, which we could often see. Otherwise nice clean hotel, friendly and polite employees. Food was normal. Not sure if cost vs.benefits is worthwhile.
2021년 9월에 1박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2021년 10월 20일
Good Morning we appreciate your review and thanks for telling us where is our weak point in order to improve our self and services for all our Guests. We would like to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks ad Best regards

10/10 - 훌륭해요

Delnia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 3박 숙박함
답변 제공: Khamis Mwalim , Sales and marketing Manager 님, 2021년 9월 26일
Good Morning , we would like to thank you for choosing Smiles beach hotel and thank you for your review. We are trying our best to make the holiday of all our clients pleasantly as much as we can.We are very happy that you enjoyed your stay in our hotel and recommend it to others ! Hope to see you back one day !

10/10 - 훌륭해요

Harold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super
Es war gut und entspannt. Eine ruhige Stelle
2021년 9월에 4박 숙박함
답변 제공: Khamis Mwalim 님, 2021년 9월 17일
Dear Harold Kiss, Thank you for your time to write a review. We are very happy that you enjoyed your stay in our hotel and recommend it to others! Hope to see you back one day!

10/10 - 훌륭해요

Assia

2021년 8월에 9박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst experience ever
2021년 8월에 3박 숙박함
답변 제공: Khamis Mwalim 님, 2021년 9월 2일
Good Morning we appreciate your review and thanks for telling us where is our weak point in order to improve our self and services for all our Guests. We would like to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks ad Best regards

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hôtel vraiment tranquille. Toutes les chambres ont vue mer et donnent sur la piscine équipée d’un bar. Personnel hyper sympathique et très discret. Une fantastique expérience dans ce petit hôtel
2021년 7월에 6박 숙박함
답변 제공: GM 님, 2021년 8월 15일
Dear Valued Guest, Thank you for the positive review, We are happy you have enjoyed your stay. Sunny Regards Team Smiles

8/10 - 좋아요

Amanda

단체 여행
좋아요: 객실의 편안함
Okay for a Short Stay
The service lady checking us in was short and abrupt. She was not friendly and efficient in any engagement with her. The staff at lunch and breakfast were friendly, helpful, and genuinely cared about giving good service. However, the food was average (Hilton is just a few steps away - the majority of us staying at Smiles went there for dinner). The room was comfortable. The door did not close all the way and the safety box was broken. Overall, it was a comfortable stay for one night (not sure I would want to stay longer). And Hotels.com does not tell you this is a Muslim hotel that does not separate practice from the business so they do not offer any alcohol (just be aware as this would have changed a few peoples decision to stay).
2021년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 9월에 3박 숙박함
답변 제공: Team Smiles 님, 2020년 10월 7일
Thank you for rating us

8/10 - 좋아요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Das Hotel liegt direkt am Strand und sehr nah zum Nungwi Town.
2020년 7월에 6박 숙박함
답변 제공: Team Smiles 님, 2020년 8월 3일
Dear Javier, Hope all is well on your side and your back home safe. Thank you for taking time and have your review. Have a good one. Sunny Regards Team Smiles