The staff was great. Especially Fatima at the front desk. She was very helpful, patient and accommodating. Our room, however, was disappointing. It was so small there was barely enough space to walk / move around the beds, the TV service was terrible (almost all channels did not work), one of the coffee cups was dirty, and on the morning we checked out the electric circuit breaker blew and we had to pack in the dark using our phones as flashlights.