외관

홀리데이 인 익스프레스 취리히 에어포트, IHG 호텔 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1038개 이용 후기 중 640개" "
평점 8 - 좋아요. 1038개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 1038개 이용 후기 중 61개" "
평점 4 - 별로예요. 1038개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 1038개 이용 후기 중 30개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

Jihoon

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I enjoyed the stay
2024년 4월에 1박 숙박함
답변 제공: Amanda 님, 2024년 4월 12일
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

8/10 - 좋아요

Jae Min

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 1월 22일
Dear Jae, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

10/10 - 훌륭해요

Sung Min

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안하고 깨끗해요.
시설이 매우 깨끗해요 4인 가족 숙박했는데 매우 만족합니다. 늦은 시간 공항 도착해서 무료 호텔 셔틀 이용해서 안전하게 도착했는데, 편안하게 푹 쉴 수 있어 좋았습니다.
2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 1월 22일
Dear Sung Min, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

8/10 - 좋아요

Jiwon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Amanda 님, 2023년 12월 19일
Dear Jiwon, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services

6/10 - 괜찮아요

HAYOON

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Care Team 님, 2023년 10월 12일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Wonho 님, Seoul

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
깨끗한듯 보이나 청소가 잘 안된 것 같아요. 창문이 열리는 창이 아니라 답답해요.
2023년 9월에 1박 숙박함
답변 제공: Amanda 님, 2023년 9월 25일
Dear Wonho, Thanks for appreciating your recent stay with us. We're glad that you had a comfortable stay in our rooms. However, we apologize for the others aspects of guest service which failed to meet your expectations. We hope to be on track regrading this in the future and we also hope to host you more successfully! Best Regards, Guest Experience Team

10/10 - 훌륭해요

Youseung

2023년 8월에 1박 숙박함
답변 제공: Amanda 님, 2023년 8월 29일
Dear Youseung, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly. Sincerely, Guest Services

10/10 - 훌륭해요

EUNYOUNG

2023년 6월에 1박 숙박함
답변 제공: Amanda 님, 2023년 6월 6일
Dear Guest, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

8/10 - 좋아요

Sung Hwan

출장 여행
청결
~~방이 많아서,, 방마다 청결상태 조금씩 다르긴한데, 가격대비 비교적 만족 프런트직원 친절하지 않지만.. 가격대비 만족 공항까지 셔틀 만원정도.. 그래도 택비보다 저렴..
2022년 12월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 12월 30일
Dear guest,Thank you for taking the time to review your stay with us. We apologize for the differences in cleanliness in the rooms and the lack of friendliness from the front desk staff. We will make sure to address these issues with our team to ensure a better experience for all of our guests. We are glad to hear that the shuttle service to the airport was reasonably priced and more affordable than a taxi.We hope to have the opportunity to welcome you back in the future and provide a better experience for you.Warm regards,Guest Experience Team

2/10 - 너무 별로예요

Wonyeol

2022년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 8월 25일
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

JONGMIN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
가격 저렴하고 조식 무료라서 좋습니다
2022년 8월에 1박 숙박함
답변 제공: Customer Care Team 님, 2022년 8월 12일
Dear guest, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

10/10 - 훌륭해요

Kyeonghye

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 8월 7일
Dear guest, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

10/10 - 훌륭해요

Choonghyeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay
A cost-valuable place to stay. Not far from the zurich airport, and the hotel runs shuttle bus that goes to airport. And also, the quality of food in the morning was good, running from 4 am to 10 am. The receptionists were also helpful and kind!
2022년 6월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 7월 4일
Dear guest, what a wonderful review to have read, thank you for sharing your great experience with us. We are delighted that you enjoyed your time at our hotel so much. From our warm hospitality to amenities, we are so pleased that you loved every aspect of what we offer. On behalf of the entire team, thank you again and I hope we have the pleasure of welcoming you back with us at this location very soon

10/10 - 훌륭해요

changhyuk

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
냉장고가 없음
스위스 가성비 좋은 숙소 입니다 냉장고가 없는게 가장 큰 단점입니다
2022년 6월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2022년 7월 4일
Dear guest, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

8/10 - 좋아요

HYEKYUNG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
에어컨도 있고 룸 컨디션은 좋으나,조식이 스위스 여해중 제일 먹을게 없고 맛도 별로. 공항에서 10분~15분 거리이면 중앙역에서 숙박 하는것과 거리상 큰 차이 없슴
2022년 6월에 1박 숙박함
답변 제공: HIEX 님, 2022년 7월 2일
Dear Hyekyung Thank you so much for taking the time to leave us a review, we really appreciate it! We are pleased that you enjoyed your stay with us and that you were satisfied with our hotel and service! We therefore hope to be able to welcome you again in the near future! Kind regards Your HIEX team

10/10 - 훌륭해요

Jaesuk

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함
답변 제공: Hiex Team 님, 2022년 4월 29일
Dear Jaesuk, Thank you for taking the time to rate your stay with us, we really appreciate it and we are lookind forward to welocme you in the near future, Kind Regârds

10/10 - 훌륭해요

Jinho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent!
스위스에서 이런 좋은 가격 + 좋은 환경의 호텔에 숙박할 수 있다니, 정말 만족했습니다. 모든 스텝들께 감사드려요!
2022년 4월에 1박 숙박함
답변 제공: HIEX 님, 2022년 4월 24일
친애하는 손님 시간을 내어 리뷰를 작성해 주셔서 대단히 감사합니다. 정말 감사합니다! 우리는 당신이 우리에 너무 만족한다는 소식을 듣게되어 기쁩니다. 그러한 긍정적 인 피드백을 읽을 때 노력할 가치가 있습니다. 나는 그것을 올바르게 썼기를 바랍니다. 친애하는 당신의 HIEX 팀

10/10 - 훌륭해요

WONJIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
옆에 바로 전철 기차가 다니지만 조용하고 방도 깨끗하고 친절한 대응과 조식도 포함 이였지만 저는 개인사정으로 6시에 나와야 했기에 못먹었어요 그리고 공항에서 버스로 대략 10분정도 걸린거 같아요 가까워요
2021년 8월에 1박 숙박함
답변 제공: HIEX Team 님, 2022년 1월 18일
Dear guest, Thank you for choosing us and for taking the time to leave us a positive feedback, we really appreciate it. We look forward to welcoming you back to our hotel. Kind Regards

4/10 - 별로예요

Sung Man

별로예요: 직원 및 서비스
Front staff training is necessary
Front staff was not there often and he made so many mistakes Too far from the city and I wont come to this hotel again
2021년 10월에 1박 숙박함
답변 제공: Hiex Team 님, 2021년 11월 5일
Good Morning, Thank you very much for taking the time to write us a review, we really appreciate it, We would like to apologize regarding your experience with us and we will try all our best to improve our services Kind Regards, HIEX Team

10/10 - 훌륭해요

Myung Shik

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함
답변 제공: HIEX team 님, 2021년 10월 11일
Dear Myung Shik, Thank you for rating your stay with, we are happy to see that it was 10 out of 10. Looking forward to see you one more time, HIEX team

10/10 - 훌륭해요

Jinhee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿
깨끗한 실내시설과 친철한 안내데스크, 조식 까지 만족 스러웠습니다.
2021년 9월에 1박 숙박함
답변 제공: HIEX Team 님, 2021년 10월 2일
Thank you for your time to rate us. We would like to welcome you back again.

10/10 - 훌륭해요

Chloe

좋아요: 편의 시설/서비스
Good service
2024년 4월에 1박 숙박함

8/10 - 좋아요

Shanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Amanda 님, 2024년 4월 12일
Dear Shanna, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

10/10 - 훌륭해요

Elizabeth

2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 23일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Galen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel with decent breakfast (but the best so far even compared with $700 night hotel at interlaken.)
2024년 3월에 1박 숙박함
답변 제공: Hiex Team 님, 2024년 4월 4일
Dear Galen, I would like to thank you for your time and your positive feedback regarding your recent experience at Holiday Inn Zurich Airport. I am most delighted to see that you have spent a great time with us. Indeed, since your satisfaction is our main priority, these details are always appreciated and truly important for us to improve the quality of the service offered.Looking forward to the next occasion to welcome you back,Best regards, Hiex Team

10/10 - 훌륭해요

Wolfgang Dieter

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly and efficient. Everything was OK, except maybe the price of the parking. 34 Sfr is a bit steep considering this is a small town / semi rural and not a city.
2024년 3월에 1박 숙박함
답변 제공: Amanda 님, 2024년 3월 23일
Dear Dieter, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

10/10 - 훌륭해요

David 님, New Westminster

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Superbly designed basic spaces for an overnight stay.
2024년 3월에 1박 숙박함
답변 제공: Hiex Team 님, 2024년 3월 13일
Dear David, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

10/10 - 훌륭해요

IRWIN B.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like the most is your buffet breakfast. Thank you that you included that in your package. Hopefully in the next future we can book in your hotel again✨✨✨👍👍👍
2024년 2월에 6박 숙박함
답변 제공: HEIX Team 님, 2024년 3월 8일
Dear Irwin, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

8/10 - 좋아요

Aaron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good option for overnight airport stay
2024년 3월에 1박 숙박함
답변 제공: HIEX Team 님, 2024년 3월 8일
Dear Aaron, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

8/10 - 좋아요

Jennifer

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bed was a bit too firm, no hair conditioner in the shower, limited selection at breakfast. Aside from that, great stay. Very clean, nice large rooms and very convenient in that bar/restaurant is open 24 hours and breakfast is served from 4:00am. Check-in was efficient, friendly and fast.
2024년 3월에 1박 숙박함
답변 제공: Hiex Team 님, 2024년 3월 6일
Dear Jennifer, I would like to thank you for your time and your positive feedback regarding your recent experience at Holiday Inn Zurich Airport. I am most delighted to see that you have spent a great time with us. Indeed, since your satisfaction is our main priority, these details are always appreciated and truly important for us to improve the quality of the service offered.Looking forward to the next occasion to welcome you back,Best regards,Hiex Team

10/10 - 훌륭해요

Mini

Awesome, will use again
2024년 2월에 4박 숙박함
답변 제공: Amanda 님, 2024년 3월 4일
Dear Mini, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

10/10 - 훌륭해요

Ixchel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was a in excellent conditions, a little bit small, but kind of luxury. The staff was good as well.
2024년 2월에 1박 숙박함
답변 제공: Hiex Team 님, 2024년 3월 2일
Dear lxchel, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

8/10 - 좋아요

Colleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice breakfast, easy shuttle to airport
2024년 2월에 1박 숙박함
답변 제공: Hiex Zurich Team 님, 2024년 3월 25일
Dear Colleen,thank you for staying with us.Also for the nice feedback.We hope to welcome you soon again.

10/10 - 훌륭해요

Nadav

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 2월에 1박 숙박함
답변 제공: Amanda 님, 2024년 2월 25일
Dear Nadav, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

4/10 - 별로예요

Markus

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quality of Food is absolutely unacceptable Hilde the microwav oben and Kirchen is Dead! No fresh Food and the breskfast was also losest Level - But expensive ! Never again
2024년 2월에 1박 숙박함
답변 제공: Amanda 님, 2024년 2월 20일
Dear Markus, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. With Regards HIEX Team

8/10 - 좋아요

Csaba

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
functional Hotel at a good price point, Parking is an issue.....
2024년 2월에 1박 숙박함
답변 제공: Hiex Team 님, 2024년 2월 14일
Dear Csaba, Thanks for appreciating your recent stay with us. We're glad that you had a comfortable stay in our rooms. However, we apologize for the others aspects of guest service which failed to meet your expectations. We hope to be on track regrading this in the future and we also hope to host you more successfully! Best Regards, Guest Experience Team

8/10 - 좋아요

Dominique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 13일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Dan Heinrich 님, Herzlia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Proximity to the airport
2024년 2월에 1박 숙박함
답변 제공: Amanda 님, 2024년 2월 10일
Dear Dan, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

10/10 - 훌륭해요

Dana P

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 2월 2일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Lac Huy David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's convenient if just overnight for connection
2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 2월 4일
Dear Lac,Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

8/10 - 좋아요

jan

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 3월 21일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 - 별로예요

Elizabeth

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
While the room was sold as a family room able to accommodate 4 travellers, the sofa bed was a single sofa bed, so there was no way it could accommodate 2 children sleeping on it. It was very disappointing as if we knew, we would have booked 2 rooms. There were also only 3 towels in the room and we called house keeping to get an additional towel delivered, which never came.... Overall, really poor experience, especially when one has a very long flight back to Australia the next day...
2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 1월 29일
Good morning Elizabeth, I'm sorry the room didn't mach your expectations however you have the mesures and all information about the bed size on Expedia.com.

10/10 - 훌륭해요

Stefan

2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 2월 10일
Dear Stefan, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

8/10 - 좋아요

Max

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 1월 22일
Dear Max, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

8/10 - 좋아요

james h

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
convenient for airport and nice bar/restauarant open late and good includes breakfast
2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 1월 22일
Dear James, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

8/10 - 좋아요

Gaby

좋아요: 청결 상태, 직원 및 서비스
Breakfast was fine, shuttle was not full, rooms are tiny.
2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 1월 22일
Dear Gaby, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services

10/10 - 훌륭해요

Kate

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 17일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - 너무 별로예요

Zouhair

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Shower head broke off and hit me in head as I was showering this morning.
2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 1월 22일
Dear Zouhair, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to contact us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. With Regards HIEX Team

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to train station, great hotel with shuttle from airport and to airport
2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 1월 22일
Dear Greg, Nothing makes us happier than a guest leaving a good rating on our service and overall work performance. Thank you for choosing us for your stay and for such a kind review. We'd love to welcome you again when you're down here for another trip! Best Regards, Guest Experience Team

10/10 - 훌륭해요

Eleazar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was great for a one night layover in Zurich. The bar and restaurant is open 24 hrs. A quick bite to eat and a quiet night rest. Breakfast is early and has a wide variety of selection. Shuttle is on time and there are additional shuttle if the first one is full.
2024년 1월에 1박 숙박함
답변 제공: Amanda 님, 2024년 1월 22일
Dear Eleazar, Thank you for taking the time to tell us about your experience at Holiday Inn Express ZÜRICH AIRPORT. It's wonderful to hear that you had a good overall impression of your stay - we hope everything was in order. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for sharing your comments, and if we can be of assistance to you, please contact us directly. Sincerely, Guest Services