2/10 Terrible
Lisa
Traveled with family
Jul 5, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was filthy smelled of marijuana There were people smoking marijuana out in the open the room smelled full of mold and then the man just said if you don't want to stay here I can send you to one of our other properties in North Miami we got there and not only did they not want to honor the price they charged us $22 more if we were to stay the room there was no cups to make coffee there the refrigerator was not working In the bathroom there was only 2 towels no face towels no washrags the room smelled We went downstairs to the desk to state I'll come soon and she said we don't give extra towels or Facetime but if you want cops I will check and see if I have any Went back up to the room and the key did not work So we had to go downstairs to have the key program again the second time At that point going back up at this point the elevator would not close findley the closes get back to the room Change our clothes and decide what's going to go out for dinner Get back to the hotel and the front door would not be open we have to knock on the glass for someone to come and open the sliding open door I'm so sorry the sense is not looking properly we'll work here and gain getting fixed Go upstairs to our room and our keys not working I have to go back downstairs to get the key reprogram again Go upstairs to our room and our keys not working I had to go back downstairs to get the key reprogram again I'm actually done writing If I'm not satisfied with the resolution I wi
Lisa
Stayed 1 night in Jul 2024