외관

크라운 플라자 런던 - 개트윅 에어포트, IHG 호텔 여행 후기

4 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1006개 이용 후기 중 368개" "
평점 8 - 좋아요. 1006개 이용 후기 중 362개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 149개" "
평점 4 - 별로예요. 1006개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 52개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 1박 숙박함

8/10 - 좋아요

sun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았어요!
좋았습니다! 개트윅 공항에서 생각보다 거리가 좀 있었구요 지역 버스를 타고 가려니 안내 해 주시는 부분이 약간 이해가 안가기도 했구 버스 내린 뒤에 호텔까지 가는 길이 밤이여서 그런지 사람도 없고 스산한 느낌이였습니다. 근처에 마트는 개트윅 공항에서 호텔로 가는 버스 정류장 앞에 있는 마트가 제일 가까웠구요 객실이나 서비스는 다 무난하게 편하고 잘 쉬다 왔습니다!

10/10 - 훌륭해요

Ayeasha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean rooms, good service and nice food.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Anna Zientera- Guest Relations Executive 님, 2024년 2월 29일
Dear Gary, I would like to thank you for taking the time to pass on your feedback following your recent stay with us. I am extremely happy to hear you thoroughly enjoyed your stay with us and sincerely hope you return soon. Kindest regards,

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy for the airport
2024년 2월에 1박 숙박함
답변 제공: Sreekrishnan S - Assistant Front Office Manager 님, 2024년 2월 29일
Dear Guest, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

6/10 - 괜찮아요

Shaun

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
No airport shuttle, lounge only open 2 hours. No IHG points via Expedia
2024년 2월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2024년 2월 13일
Dear Shaun, Thank you for taking the time to review your time at Crowne Plaza London Gatwick. I sincerely apologise if you experienced issues with your stay. Rest assured I look into your comments. I do hope you return in the near future, Kindest regards,

8/10 - 좋아요

Graeme

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location to Gatwick. 15min bus ride. The property is quite dated. The rooms are huge which was great. My daughter was sick and the staff were very understanding
2024년 1월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2024년 1월 27일
Dear Graeme, Many thanks for your feedback following your recent stay with us here at Crowne Plaza London Gatwick Hotel. Your comments are greatly appreciated, and I will sure look into. I hope you return in the future,

2/10 - 너무 별로예요

YASH

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms are very tiny , the staff does not give clear directions, breakfast is done by 10am, no microwave in the room or lobby
2023년 12월에 3박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2024년 1월 12일
Dear Yash, Many thanks for passing on your much-valued feedback following your recent stay at Crowne Plaza London Gatwick. Your comments are valuable for us to ensure we maintain our high standards of service and care. I will be certain to share this with the team for future visits. Kindest regards,

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent room
2023년 12월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 12월 29일
Dear Margaret, It was wonderful to have you staying with us.Thank you so much for taking the time to write about us and sharing such positive feedback.We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

8/10 - 좋아요

Mark

2023년 12월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 12월 27일
Dear Mark, Thanks for staying with us. We appreciate your feedback!We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Brilliant stay
2023년 12월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 12월 27일
Dear Eric, It was wonderful to have you staying with us.Thank you so much for taking the time to write about us and sharing such positive feedback.We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

6/10 - 괜찮아요

Philip

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff really nice but your had to walk to the end of the world to get to your room. The Hallway reminded me of the one in the movie The shining.
2023년 12월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 12월 27일
Dear Philip, Thank you for taking the time to provide feedback. Please accept my sincere apology for all the inconvenience caused during your stay. I'm sure you will be pleased to hear that our hotel is currently under refurbishment and we are working hard to make necessary improvements. We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

10/10 - 훌륭해요

Nobuhiko

2023년 12월에 14박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2024년 1월 5일
Dear Nobuhiko, Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - GATWICK AIRPORT.We hope that you will give us the opportunity to serve you again in the future.

10/10 - 훌륭해요

Gillian

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
답변 제공: Anna Zientera, Guest Relations Executive 님, 2024년 2월 13일
Dear Gillian, Thank you for taking the time to review your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay with us. I do hope you return in the near future. Kindest regards,

8/10 - 좋아요

Staceykay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 12월 27일
Dear Staceykay, Thanks for staying with us. We appreciate your feedback!We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

10/10 - 훌륭해요

Darren

2023년 11월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 12월 27일
Dear Darren, It was wonderful to have you staying with us.Thank you so much for taking the time to write about us and sharing such positive feedback.We wish you all the very best for this festive season, and sincerely look forward to perhaps hosting you on another future occasion.

8/10 - 좋아요

Dan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast could have been a little better. Having my room key still work on returning from breakfast would have been nice. Room was excellnt (club level), a second water and second robe when there is 2 pax would have ticked all boxes
2023년 11월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 30일
Dear Dan, It was wonderful to have you staying with us.Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - GATWICK AIRPORT. I have shared your comment with our Management Team and necessary action has been taken. We look forward to perhaps seeing you again soon!

10/10 - 훌륭해요

Trevor

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very helpful
2023년 11월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 30일
Dear Trevor, Thanks for staying with us and sharing amazing comments about our staff. Look forward to seeing you again!!

10/10 - 훌륭해요

Thor Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 30일
Dear Thor Erik, Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Dan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gatwick stay over
Excellent hotel only thing that let it down was room 250 window broke had traffic noise all night but will stay again excellent staff food and service couldn’t fault it would recommend this hotel to stay in
Excellent place to have a bite to eat
2023년 11월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 30일
Dear Dan, Warm greetings from Crowne Plaza Gatwick Airport. Please accept my sincere apology for all the inconvenience caused due to the broken window. We truly appreciate your responses and comments, and I am truly delighted to know you enjoyed your stay.We sincerely hope that we will have the opportunity to welcome you back to Crowne Plaza Gatwick Airport

8/10 - 좋아요

David

2023년 11월에 5박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear David, Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Ayeasha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very pleased with the cleanliness of the room. Good room service and friendly concierge.
2023년 11월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Ayeasha, It is with delight that I read your kind words and I am thrilled to see that you felt very well looked after by our team members. We are pleased to note the cleanliness was to your liking as well. We hope to be able to look after you again in the near future.

10/10 - 훌륭해요

Dean

2023년 10월에 2박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 30일
Dear Dean, Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Lene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra hotell
Veldig sentralt og koselig hotell. Kjempe koselige folk i resepsjonen.hadde ett kjekt opphold. Kan anbefales
2023년 10월에 4박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Lene, Thank you so much for taking the time to write about us and sharing such positive feedback.We sincerely hope that we will have the opportunity to welcome you back to Crowne Plaza Gatwick Airport

6/10 - 괜찮아요

Lorraine

연인과의 여행
좋아요: 직원 및 서비스
Wonderful staff. Some areas of the hotel need updating.
2023년 8월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Lorraine, Thank you for staying at Crowne Plaza London-Gatwick and for sharing your feedback. I'm sure you will be pleased to hear that our hotel is currently under refurbishment and we are working hard to make necessary improvements. It will be our pleasure to serve you again in a future and hopefully we can get some feedback on our new rooms as well.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
A pleasant stay overall
I stayed in the club room which was everything I expected except the air conditioner did not work as intended! It appeared to turned off by itself a few seconds after I thought I had it turned on high! It was unfortunate because the weather was quite warm and had occasional strong sunshine into the room despite it rained at points. I had to resort to opening one of the windows. The other one appeared to be broken which in a sense, I could not manage to open it.
2023년 10월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Jessica,Thank you for choosing to stay with us at Crowne Plaza Gatwick Airport and for sharing your feedback. I have informed our Management Team about your experience and necessary action has been taken. I sincerely hope that you will have the opportunity to return to us in the not too distant future when it will be our pleasure to look after you again.

10/10 - 훌륭해요

simon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel but a bit far from Gatwick which is less than ideal as you are relying on a cab to actually turn up, ours was 25mins late. Just bear this in mind, there is no bus
2023년 8월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Simon, Thank you for choosing Crowne Plaza Gatwick Airport and for sharing your feedback with us. We look forward to seeing you back here again soon.

10/10 - 훌륭해요

Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel.
Lovely hotel, really enjoyed the breakfast. The beds were really comfortable and the room was spacious for a family of three. Slight issue with the shower, it worked fine but seemed to leak from the bathroom into the main room. Luckily the area was tiled, so it could be wiped up easily. Would stay here again.
2023년 10월에 2박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Ann, Thank you for choosing Crowne Plaza Gatwick Airport and for sharing your feedback with us. Reviews like yours are useful in order to improve our levels of service. Looking forward to welcoming you soon and experience an impeccable service.

8/10 - 좋아요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel - let down by executivelounge
The staff were very friendly, the room was lovely and clean and the hotel overall was great. I didn't give the hotel 10/10 as there was an issue with the executivelounge. The night I was there it was very overbooked. We had a seat but other people did not - plus it took a very long time to replenish food. The only reason I scored it highly and what saved it was because the lady working in there didn't stop helping people and was lovely.
2023년 10월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Paul, I would like to thank you for taking the time to provide us with your comments, as it is only through the receipt of such feedback, whether positive or negative, that we can seek to improve the quality of service that we provide here at Crowne Plaza Gatwick Airport. Please accept my sincere apology for inconvenience caused due to busy executive lounge. I am thrilled to see that you felt very well looked after by our team members. I sincerely hope that you will have the opportunity to return to us in the not too distant future when it will be our pleasure to look after you again.

10/10 - 훌륭해요

Lilian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Good
2023년 10월에 2박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Lilian, Thank you for choosing Crowne Plaza Gatwick Airport and for sharing your feedback with us. We sincerely look forward to perhaps hosting you on another future occasion.

10/10 - 훌륭해요

Graham

2023년 10월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Graham, Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Sarah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
It was a very enjoyable stay thank you to all the staff for being so friendly and welcome.
2023년 10월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Sarah, It was wonderful to have you staying with us.Thank you so much for taking the time to write about us and sharing such positive feedback.We truly appreciate your responses and comments, and I am truly delighted to know you enjoyed your stay.We sincerely hope that we will have the opportunity to welcome you back to Crowne Plaza Gatwick Airport

10/10 - 훌륭해요

Heid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Heid, Thank you for choosing Crowne Plaza Gatwick Airport and for sharing your feedback with us. We sincerely look forward to perhaps hosting you on another future occasion.

10/10 - 훌륭해요

JEIMY

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2023년 10월에 2박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Jeimy, Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Geir

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Geir, Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Monica

2023년 10월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Monica, Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Roisin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 10월 10일
Dear Roisin, It was wonderful to have you staying with us. Thank you for sharing such a fantastic review with us

10/10 - 훌륭해요

Ronald

Had a overnight layover stayed here. Close by airport bout 10 minutes in Uber,Nice easy ride...Smooth easy check-in.. Nice bar and restaurant on site We ordered papajohns delivery because of our late arrival it came quick and was brought to our room... Breakfast was Really good! Nice quiet hotel Rooms are a little dated but good size and comfy . 4.6 / 5.0 would stay again
2023년 10월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 10월 10일
Dear Ronald, Thank you for sharing your experience with us here following your recent stay at Crowne Plaza Gatwick Airport , we are delighted to read that you had an enjoyable stay. I sincerely hope that you will have the opportunity to return to us in the not too distant future when it will be our pleasure to look after you again.

10/10 - 훌륭해요

Colette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 10월 10일
Dear Colette, Thank you for your feedback! Have a great day!

10/10 - 훌륭해요

Marilyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location for the airport
2023년 10월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 10월 10일
Dear Marilyn, Thank you for choosing to stay with us at Crowne Plaza Gatwick Airport and for sharing your feedback. We are delighted to note the location was to your liking and we hope you have enjoyed your stay with us.

2/10 - 너무 별로예요

Laith

2023년 9월에 5박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 10월 5일
Dear Laith, Thank you for choosing to stay with us at Crowne Plaza Gatwick Airport and for sharing your feedback. I have informed our Management Team about your feedback. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Kind Regards

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice smelling room
Nice, decent sized room which smelt really nice as we entered it.
2023년 9월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 10월 3일
Dear Jonathan, Thank you for sharing your comments from your stay at Crowne Plaza London Gatwick. I will be sure to share with the team. I do hope you return in the near future. Kindest regards,

10/10 - 훌륭해요

sanantha

2023년 10월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 10월 3일
Dear Sanantha, Thank you for sharing your comments from your stay at Crowne Plaza London Gatwick. I am delighted to see you enjoyed your stay. I will be sure to share with the team. I do hope you return in the near future. Kindest regards,

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 10월 3일
Dear David, Thank you for choosing to stay with us at Crowne Plaza Gatwick Airport and for sharing your feedback. I hope you will give us a chance by staying with us again. Kind Regards

4/10 - 별로예요

Dawn

2023년 9월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 11월 13일
Dear Dawn, Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Lauren

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotel experiences I’ve ever had. Wonderful view of the garden on the 10th floor was stunning.
2023년 9월에 1박 숙박함
답변 제공: Anna Zientera, Guest Relations Executive 님, 2023년 9월 26일
Dear Lauren, Thank you so much for choosing to stay at Crowne Plaza London Gatwick and taking your time to share your feedback with us. We are pleased to hear that you would recommend us to other people and I'm pleased to also see that you enjoyed all our facilities. Thank you for choosing us for your stay and we look forward to welcoming you back very soon.

10/10 - 훌륭해요

Alun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Very friendly and professional staff. Always attentive and good service and amenities at the hotel. Only criticism would be breakfast buffet was not very hot but service and choice more than made up for that.
2023년 9월에 1박 숙박함
답변 제공: Anna Zientera- Guest Relations Executive 님, 2023년 9월 20일
Dear Alun, Thank you for taking the time to give us your feedback. Your feedback makes all the difference and means a lot to us. Thank you for choosing us for your stay and we look forward to welcoming you back very soon. Kind regards,

10/10 - 훌륭해요

Fabien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top
2023년 9월에 1박 숙박함
답변 제공: Anna Zientera- Guest Relations Executive 님, 2023년 9월 20일
Dear Fabien, Thank you for taking the time to give us your feedback. Your feedback makes all the difference and means a lot to us. Thank you for choosing us for your stay and we look forward to welcoming you back very soon. Kind regards,

6/10 - 괜찮아요

R J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stop off night before flying
It was ok, i upgraded the room to a better size bed and comfort as i thought it would suit wife better to which it did. For me unfortunately our room was next to the corridor door and people coming and going all hours with luggage banging into the door, slamming the corridor door, purpose or not it was enough to keep me awake. Room clean and tidy, food was ok but staff overwhelmed due to a football function the same day. If this was advertised i would have booked elsewhere. Overall it was ok, i booked here as i stayed in Harrowgate IGH plazza and it was a good stay.... perhaps i was expecting too much of the same service and quality.... i'd put this hotel on a list as option if i went to Gatwick again but i would definitely look at options first
2023년 9월에 1박 숙박함
답변 제공: Anna Zientera- Guest Relations Executive 님, 2023년 9월 20일
Dear Valued Guest, Thank you for sharing your feedback about your recent stay at our hotel. We greatly value input from our guests as it helps us continuously improve our services and address areas where we may fall short of expectations. We are pleased to hear that you had some positive experiences during your stay and please accept my sincere apology for all the inconvenience caused. Thank you for choosing us for your stay and we look forward to welcoming you back very soon. Kind regards,

10/10 - 훌륭해요

Paul

Its handy for what i want when getting too Gatwick. Lovely staff and good comfort just what you need. For your holiday
2023년 9월에 1박 숙박함
답변 제공: Anna Zientera- Guest Relations Executive 님, 2023년 9월 20일
Dear Paul, It was wonderful to have you staying with us. Thank you so much for taking the time to write about us and sharing such positive feedback. We truly appreciate your responses and comments, and I am truly delighted to know you enjoyed your stay. We sincerely hope that we will have the opportunity to welcome you back to Crowne Plaza Gatwick Airport Kind Regards