외관

퀄리티 인 베로나 - 스타운턴 노스 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 544개 이용 후기 중 209개" "
평점 8 - 좋아요. 544개 이용 후기 중 180개" "
평점 6 - 괜찮아요. 544개 이용 후기 중 74개" "
평점 4 - 별로예요. 544개 이용 후기 중 39개" "
평점 2 - 너무 별로예요. 544개 이용 후기 중 42개" "

7.8/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Zaid Farooq

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for money
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Zaid,Thanks for choosing Quality Inn Verona. Our team trusts you had a comfortable and relaxing stay. Please join us again for the value you deserve!

6/10 - 괜찮아요

John

연인과의 여행
Need safety bars in Showers. A real fall hazard for older guests.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear John,Thank you for your review. We regret to learn that you were not fully satisfied with your experience. Your feedback about the showers will be shared with our internal team for further consideration, as guest safety is of the utmost importance. It was a pleasure having you here, and we hope you return soon.

8/10 - 좋아요

Sue

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was clean cozy.But you need better coffee in the rooms some guest don't stay to have breakfast
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Sue,Thank you for taking the time to leave a review for us at Quality Inn Verona. We are pleased to hear that you enjoyed our clean, comfortable accommodations. We will take your suggestion of coffee to the team. Thank you again for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Karl

Wow. This place is a way above standards for the price. Staff was very attentive too.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 9일
Dear Karl,Now, there's a review that will make every team member's day at Quality Inn Verona! Thank you for being our guest and sharing your lovely five-star review. We are delighted you were impressed with our amazing staff, wonderful accommodations, and great value. We look forward to being your "go-to" destination on future trips to the area.

8/10 - 좋아요

Edwina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All good
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Edwina,Thank you for your wonderful review and for choosing Quality Inn Verona. We are pleased you enjoyed your time with us, and we look forward to seeing you again soon!

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have been here before on a coupe of occasions and it is very consistent. Very friendly staff. Clean rooms and very conveniently located.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 5일
Dear Robert,From our friendly team members to our clean accommodations, we're so happy to know that you enjoyed everything about your time with us! Thank you so much for the perfect rating, and we hope to welcome you back to Quality Inn Verona soon.

10/10 - 훌륭해요

Guy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Late night Check-in smooth and easy, desk clerk great to deal with. Room clean, bed and pilliws comfortable. Dont rely on breakfast or coffee - not so good unfortunately.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 31일
Dear Guy,Thank you for taking the time to share your experience. We're glad your check-in process was smooth and that you found our room clean and comfortable. Your feedback on breakfast and coffee is also appreciated and invaluable for making improvements. Our team looks forward to welcoming you back to Quality Inn Verona and providing an even better experience.

6/10 - 괜찮아요

Steven Lee

출장 여행
I was told this is not a safe area to stay at
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Steven,Thank you for sharing your feedback with us. We're sorry that other comments made you feel our surrounding area wasn't secure. It's our hope that your stay was otherwise satisfactory. Your input is appreciated and we hope to make your next visit a better one.

10/10 - 훌륭해요

Katrina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was spotless and had been updated. The staff was very friendly. The ceiling in 2 locations had stains from an old leak, otherwise the room was great. The road leading to the hotel had a lot of potholes to dodge.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Katrina, Thank you for taking the time to share your experience with us. It's wonderful to hear that you enjoyed our clean and updated amenities and that our staff left a positive impression on you. However, we apologize for any inconvenience caused by the ceiling and the condition of the road. Our team appreciates you bringing this to our attention, and we look forward to welcoming you back soon for an even better experience.

6/10 - 괜찮아요

Ramona

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was ok. The room numbers were VERY hard to see at night when looking for room #. Numbers too small and not accentuated. Room, sheets, pillows and floor looked clean. New towels :) would recommend.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
Dear Ramona,Thank you for your insightful feedback on your recent stay. It saddens us to hear that although you received good service, we were not able to meet all of your expectations. We will pass along your critiques to our management team so that they can evaluate and resolve this for you. We hope that you got to enjoy our free hot breakfast while you stayed with us. Hopefully, you will give us another chance to give and stay with us again on your next visit to Verona.

6/10 - 괜찮아요

Megan

가족 여행
좋아요: 직원 및 서비스
Okay
답변 제공: General Manager 님, 2024년 2월 11일
Dear Megan,Thank you for leaving us a review. It makes us glad to know that you had an okay stay. Please feel free to share more of your thoughts with us. We are always trying to enhance the guest experience, so every bit of feedback is valued.

10/10 - 훌륭해요

Jodie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was well kept. Breakfast was good. Very pleased with Quality Inn.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear Jodie,Thank you for your five-star review of Quality Inn Verona! We're delighted you found our property well-kept and enjoyed the breakfast. It's wonderful that your stay met your expectations, and we look forward to welcoming you back for another pleasant visit.

10/10 - 훌륭해요

Beth A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Nickolas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함

10/10 - 훌륭해요

R

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Value
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Thank you for taking a moment to share your experience at Quality Inn Verona. We are proud to deliver great value to our guests, so we are delighted that you found your experience so well-priced. It was a pleasure having you here, and we hope you will visit us again soon!

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Raymond

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice and inexpensive!
Overall a nice step over!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Karen,Exceptional is a word we love to hear! Thank you for your kind review and perfect rating, and we hope you return soon.

10/10 - 훌륭해요

VINCENT

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was super helpful
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Vincent,Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. Should your travels bring you back to the area, please come see us again at Quality Inn Verona!

8/10 - 좋아요

marnie

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Diane

가족 여행
No service for our TV even after a maintenance man came to fix and we were unable to use the provided usb ports to charge our phones. No manager available to talk to and we’re told we would receive a call back from a manager and have heard nothing. We always stay at Quality Inns when traveling but this was a very bad experience.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 2일
Dear Diane,Thank you for your feedback. Please accept our sincere apologies for the issues with the TV and USB ports in your room. You can rest assured we've notified management of your concerns; both issues will be resolved promptly. It would be an honor to receive another chance to provide you with the quality experience we know we're capable

8/10 - 좋아요

Micah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mithun

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well maintained & very clean. Bed is super comfortable & cozy. Would prefer this anytime.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 29일
Dear Mithun,Thank you for your kind comments and for choosing to stay at Quality Inn Verona! We are so happy to hear you thoroughly enjoyed our clean and comfortable accommodations. We look forward to your next visit!

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Rose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and well stocked with supplies. The gentleman that checked me in was very courteous.
2023년 12월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 13일
Dear Kevin,Providing clean accommodations and friendly service is our goal, and we are delighted to read your feedback and see that we hit the mark! Guest feedback is always appreciated, and we appreciate the time you took to review your experience. Please join us again for another five-star visit. Until next time!

6/10 - 괜찮아요

Douglas

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Najwa

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom was noticeably dirty like it had never been cleaned, especially the shower and stains in the toilet. There was rolling paper, like for a cigarette, on the floor between the bed and the night stand. Didn’t feel comfortable taking a shower because of how dirty the bathroom looked.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 12월 5일
Dear Najwa,Thank you for letting us know about your visit. It is very important to us that every guest receives a spotlessly clean room upon their arrival and we are disappointed to hear this was not your experience. Please know we will be working with our housekeeping team to improve. We wish you pleasant onward travels.

10/10 - 훌륭해요

bobby

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Shannondoah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quality Inn Verona was an exceptional value. Rooms are remodeled, updated, and very clean. I can get wigged out very quickly by a hotel, but I felt very comfortable here. Bedding was nice. Water pressure was fantastic. Front desk was great. Exterior and surrounding property needs some love, but I'd definitely stay here again. The price could not be beat.
2023년 11월에 2박 숙박함
답변 제공: General Manager 님, 2023년 11월 16일
Dear Shannondoah,It was a pleasure to welcome you to Quality Inn Verona! Your compliments humble us, and we will surely share them with our staff. Thank you for choosing our hotel, and we hope to welcome you back again soon!

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

8/10 - 좋아요

Melissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was excellent: efficient and friendly. The rooms were average with tiny bathrooms, but clean.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 12일
Dear Melissa,Thank you for sharing your comments with us. We are delighted to know that you enjoyed our friendly and efficient staff members, as well as our clean atmosphere. It was a pleasure hosting you, and we hope to see you again soon!

8/10 - 좋아요

Josh

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just got in. Seems good and clean.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 7일
Dear Sean,Thank you for your feedback. We're glad our attention to cleanliness impressed you, and we hope the rest of your stay is pleasant. Please come see us again soon at Quality Inn Verona!

8/10 - 좋아요

Kelsey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient to 81. Perfect for a quick trip for a JMU game.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 31일
Dear Kelsey, It was such a pleasure having you as our guest! We're delighted our high standards of cleanliness left a good impression on you and that our excellent location suited your travel needs well. Thank you for your great review, and we hope you return soon.

2/10 - 너무 별로예요

Irene

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not so good at all. Roaches
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 30일
Dear Irene, Thank you for your review. We regret to learn of your disappointment with your experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. It is our hope that you will give us another chance to change your perceptions down the line.

10/10 - 훌륭해요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was quite the staff were polite
2023년 10월에 5박 숙박함
답변 제공: General Manager 님, 2023년 10월 23일
Dear Jim,Thank you for your review of Quality Inn Verona! We're glad you enjoyed our peaceful accommodations and top-notch staff. Please come back and see us soon.

8/10 - 좋아요

Katrina

좋아요: 직원 및 서비스, 객실의 편안함
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Thomas

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent property in just an average neighborhood
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Dear Thomas,Thank you for your five-star review. We're delighted you found our property to meet your needs. We'll continue striving to make your experience exceptional and look forward to welcoming you back to Quality Inn Verona!

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Jaimen

출장 여행
The air conditioner in my room wasn’t working properly
2023년 10월에 4박 숙박함
답변 제공: General Manager 님, 2023년 10월 16일
Dear Jaimen,Thank you for taking the time to share your experience. We apologize for the inconvenience you encountered with the air conditioning. Our team is committed to ensuring our guests have a comfortable stay, and we will promptly address this issue. Thank you for choosing our hotel, and we hope to have the opportunity to serve you better on your next visit.

8/10 - 좋아요

Jude

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just what we needed after a busy day on JMU campus
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Dear Jude,We're glad you had a great experience at Quality Inn Verona and enjoyed all the comfort and amenities we offer our valued guests. Thank you for sharing your thoughts, and we wish you safe travels ahead. Don't hesitate to return for another comfortable stay.

8/10 - 좋아요

Brad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Even though Expedia messed up my reservation and the Quality Inn didn’t have my prepaid reservation, the hotel clerk found me a room and took care of talking to Expedia for me. He was courteous, calm and took care of e road best he could. Great job!
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 3일
Dear Brad,Thank you for choosing to stay with us at Quality Inn Verona. It is wonderful to hear that we were able to help you in a difficult situation and we trust the room you received was to your liking. Please come back and see us again when you are next in the area.

10/10 - 훌륭해요

Marina

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Travis checked us in and was very professional.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 20일
Dear David,Thank you for taking the time to share your comments with us. We are thrilled to know that you enjoyed your visit and appreciated Travis' help. It will be a pleasure to pass your compliments along to him. Come back soon for another visit!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was good. No bugs. The breakfast on the otherhand left a lot to be desired. There wasnt nearly enough food for the amount of people
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 20일
We always appreciate hearing from our guests, and we're glad our pest-free rooms impressed you. However, we apologize for any disappointment with breakfast, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

10/10 - 훌륭해요

Ann

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Carola 님, Italy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Martin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the magnified mirror and lighting behind it. Breakfast area and menu were fantastic. Our only disappointments were the air consigned was very loud, and the mattress was too soft. We prefer a more firm mattress.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 15일
Dear Martin,Thank you for being our guest at Quality Inn Verona. It was our pleasure to start your day with a complimentary hot breakfast. Although our bed wasn't to your personal comfort, we appreciate your compliment on our room decor. We hope to see you again!