표시된 모든 이용 후기는 실제 고객 경험을 기반으로 하며, 저희를 통해 숙박을 예약하신 고객님만이 이용 후기를 제출하실 수 있습니다. 저희는 지침에 따라 이용 후기를 검증하고 긍정적인 이용 후기와 부정적인 이용 후기를 모두 게시합니다.자세한 정보새 창에서 열림
평점 10 - 훌륭해요. 362개 이용 후기 중 96개" "
10 - 훌륭해요
96
평점 8 - 좋아요. 362개 이용 후기 중 102개" "
8 - 좋아요
102
평점 6 - 괜찮아요. 362개 이용 후기 중 58개" "
6 - 괜찮아요
58
평점 4 - 별로예요. 362개 이용 후기 중 48개" "
4 - 별로예요
48
평점 2 - 너무 별로예요. 362개 이용 후기 중 58개" "
2 - 너무 별로예요
58
7.2/10
청결 상태
7.6/10
직원 및 서비스
7.2/10
편의 시설/서비스
6.8/10
숙박 시설 상태 및 시설
7.6/10
친환경
이용 후기
8/10 - 좋아요
Debra
2024년 4월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Debra
2024년 4월에 1박 숙박함
8/10 - 좋아요
Sally
연인과의 여행, 반려동물 동반 여행
2024년 4월 10일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Room was clean. Staff was great. Stairwells were dirty. No coffee machines. Overall, a very good value.
Sally
2024년 4월에 1박 숙박함
8/10 - 좋아요
Rachel
연인과의 여행, 출장 여행, 가족 여행
2024년 4월 8일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place for the price. The elevator didn’t work which made it difficult to haul luggage to the second floor. The staff was very friendly. The rooms were clean.
Rachel
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 10일
Dear Rachel, Thank you for sharing your positive remarks about Extended Stay America's staff. It gives us absolute joy to know guests like the amenities provided, and in your case, having a clean and peaceful room at a reasonable price was great. However, we are sorry for the discomfort caused by unavailability of the elevator. Our technical team is already at work to fix it. We look forward to welcoming you again on your trip and hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management
10/10 - 훌륭해요
Lynn
2024년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was helpful and friendly
Lynn
2024년 4월에 2박 숙박함
2/10 - 너무 별로예요
Joseph 님, PLEASANTON
2024년 3월 16일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
To much stuff to write it was horrible. First night O arrived the elevator panel was dislodged exposing wires. I pushed it in place so nobody gets shocked. I get to the second floor and it stocked so bad like wet dog fur because it was raining and the place allows pets not to speak about the barking. From the broken remote control to the broken elevator day I left having to carry my luggage down two flights of stairs!!!!!
Joseph
2024년 3월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 17일
Dear Joseph, Thank you for staying with us. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Sincerely,Hotel Management
10/10 - 훌륭해요
paris
2024년 3월 16일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
paris
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 17일
Dear Paris, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management
10/10 - 훌륭해요
Muhidin
2024년 3월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
Muhidin
2024년 3월에 1박 숙박함
6/10 - 괜찮아요
Tomas
2024년 3월 11일
Tomas
2024년 3월에 1박 숙박함
8/10 - 좋아요
Joe
2024년 1월 15일
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Joe
2023년 12월에 1박 숙박함
6/10 - 괜찮아요
Mary Ann
2024년 1월 2일
좋아요: 청결 상태, 직원 및 서비스
I was disappointed in the Continental breakfast, which was just coffee and granola bars. Also the beds and pillows were very uncomfortable.
Mary Ann
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 4일
Dear Mary Ann, We appreciate your feedback regarding the breakfast and bedding. While we regret any disappointment, we thank you for bringing these aspects to our attention. Your insights are valuable as we continuously strive to enhance our offerings. We understand the importance of a comfortable stay and will consider your comments for future improvements. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Management
2/10 - 너무 별로예요
Vercorea
2024년 1월 1일
Vercorea
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
Tevin
출장 여행
2024년 1월 1일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Tevin
2023년 12월에 1박 숙박함
6/10 - 괜찮아요
Joy
연인과의 여행
2023년 12월 30일
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Joy
2023년 12월에 1박 숙박함
8/10 - 좋아요
steven
연인과의 여행
2023년 12월 18일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
steven
2023년 12월에 2박 숙박함
10/10 - 훌륭해요
Ronald
2023년 12월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My Wi-Fi didn’t work
Ronald
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 15일
Dear Ronald, We appreciate your feedback and apologize for any inconvenience with the Wi-Fi. Our team is committed to resolving technical issues promptly, and we regret any disruption to your stay. If you choose to stay with us again, we'll ensure a smoother experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
2/10 - 너무 별로예요
James
출장 여행
2023년 12월 11일
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Bed feels like a rock.
Kind and courteous staff. The bed was as hard as a rock and caused me back pain when I've never had back issues. The shower head barely put out any water. There was no hairdryer which I've never seen a hotel not have.
James
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 12일
Dear James, Thank you for your feedback, and we're glad to read that you found our staff kind and courteous. However, we apologize for the issues you encountered with the bed's comfort, the shower head, and the absence of a hairdryer. Your comfort is our top priority, and we regret that we fell short of your expectations in these areas. We will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Sincerely,Hotel Management
8/10 - 좋아요
James
2023년 12월 10일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I would have liked an exercise facility. If you were staying a couple of days you could cook your own food as there is a small kitchen area.
James
2023년 12월에 1박 숙박함
10/10 - 훌륭해요
David
단체 여행, 출장 여행
2023년 12월 6일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was amazing
David
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 7일
Dear David, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our front desk staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management
10/10 - 훌륭해요
Brandy
가족 여행
2023년 12월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I really liked the property location it was close to every where i needed to go but i wish they had a hot breakfast
Brandy
2023년 12월에 2박 숙박함
6/10 - 괜찮아요
Edward
단체 여행, 출장 여행
2023년 11월 29일
좋아요: 직원 및 서비스
Property was conveniently located near the highway and down the street from a car rental agency.
Edward
2023년 11월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 30일
Dear Edward, Thank you for sharing your positive experience regarding our property's convenient location near the highway and proximity to a car rental agency. We are delighted that our strategic placement added value to your stay. Our goal is to provide guests with a comfortable and accessible experience, and we are pleased to hear that our location met your expectations. If you enjoyed anything specific or had any suggestions for improvement, we would love to hear more. We look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management
10/10 - 훌륭해요
Dinah
가족 여행
2023년 11월 25일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All
Dinah
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 26일
Dear Dinah, We are delighted that you thoroughly enjoyed your stay at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. We enjoyed having you as our guest and would love to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management
6/10 - 괜찮아요
K Jeff 님, Clearwater
가족 여행
2023년 11월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The location is convenient. There are restaurants, stores and gas stations close by.
K Jeff
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 6일
Dear K Jeff, Thank you for the kind review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing to stay with us, and we look forward to your next stay.Sincerely,Hotel Management
2/10 - 너무 별로예요
Megan
가족 여행
2023년 10월 22일
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disgusting stay
Dirty towels in the bathroom, beard trimming in the sink, trash cans still had trash in them. We came in town for a soccer weekend and so happy we literally just had to lay our heads down for 1 night. Would not recommend this hotel to any of my friends or family.
Wish I would have taken pictures to show my husband. I had a free hotel stay through my Hotels.com account and I’m overwhelmingly disappointed I picked this one.
Megan
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 23일
Dear Megan, Thank you for reviewing your time with us and including us in your travel plan for soccer weekend. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping and maintenance team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
10/10 - 훌륭해요
Alison
2023년 10월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady at the front desk upon arrival and checkout was so professional friendly and helpful.
Alison
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 4일
We enjoyed having you stay with us, please come back anytime
2/10 - 너무 별로예요
Brooke
2023년 10월 20일
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Brooke
2023년 10월에 2박 숙박함
답변 제공: GM 님, 2023년 12월 4일
I apologize that we need not ecxceed your standards
10/10 - 훌륭해요
Rhonda
2023년 10월 19일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rhonda
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 19일
I'm so glad you enjoyed your stay with us. Please visit us again soon.
8/10 - 좋아요
David
단체 여행
2023년 10월 15일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Police were on site for a disturbance call
David
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 17일
Dear David, Thank you for this review. We appreciate your high rating and hope you had a pleasant stay with us. Your comments are invaluable as we continually strive to enhance our guest experience. We hope to welcome you back soon to provide a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management
8/10 - 좋아요
Deborah
연인과의 여행, 출장 여행
2023년 10월 8일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was helpful and friendly. Room was clean, large and comfortable bed. Only negative was breakfast was quite lacking.
Deborah
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 19일
Great, please come and visit us again soon.
10/10 - 훌륭해요
Jane S
가족 여행
2023년 9월 29일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable, convenient and great staff
Jane S
2023년 9월에 6박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 1일
Dear Jane, Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management
10/10 - 훌륭해요
Paula
연인과의 여행, 반려동물 동반 여행
2023년 9월 16일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Claire checked me in and I can't say how much her friendliness meant to me! I had been on the road for hours and wasn't in the best of moods. Her smile and kindness went a far far way and even made my day feel better.
The room is nice and CLEAN. It smelled fresh. Very small kitchenette with refrigerator, microwave and stove-top. I like that they have appliances and kitchenware to use upon request - which came wrapped in a tied-off bag...and greatly appreciated by a germ-a-phobe!!!
I love the flooring throughout and there's no carpeting.
The bathroom sparkled and my room has a bathtub sized shower only.
The location was easily accessible and the area seemed safe.
After my last stay in an Extended Stay America, (which was NOT a good review) this location is recommeded by me!!
Paula
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 19일
Please come visit us again soon
8/10 - 좋아요
Dawn
2023년 9월 13일
Dawn
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 19일
Please visit us again and let us try make your stay a 10
2/10 - 너무 별로예요
Janan
2023년 9월 4일
The property canceled my reservation but still charged me. They did not call to notify me until I checked in
Janan
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 5일
Jana,Unfortunately, we have no way of knowing in advance that you are on the due not rent list. We are only notified once we scan your ID. I do apologize for not being able to find out sooner.
2/10 - 너무 별로예요
Jason
2023년 9월 2일
Jason
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 19일
I'm sorry we did not meet your expectations
10/10 - 훌륭해요
Jesus
가족 여행
2023년 8월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s very nice
Jesus
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 20일
Dear Jesus, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
2/10 - 너무 별로예요
James
2023년 8월 4일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
James
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 5일
I apologize we didn't meet your expectations.
10/10 - 훌륭해요
William
단체 여행, 가족 여행
2023년 7월 23일
좋아요: 청결 상태, 직원 및 서비스
Needed just an overnight stay. It was nice clean and reasonably priced. Not a lot of extras, but just what we needed. Staff was very nice and helpful. Even offered a great place to eat nearby. I would definitely stay here again.
William
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 5일
I'm so glad we met your expectations. Please come back anytime.
8/10 - 좋아요
Georgina Marie
2023년 7월 19일
Georgina Marie
2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 9월 5일
Georgina, thank you for leaving such a complimentary review. I'm glad you enjoyed your time with us.
8/10 - 좋아요
Mike
2023년 7월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly and accomodating. . . more than most inns or hotels. The price was right. The bathroom was so small I had to stand sideways to close the door to get to the shower. The shower provided only a modicum of water analogous to not having to run to keep from getting wet in a light rain.
Mike
2023년 7월에 1박 숙박함
답변 제공: Gm 님, 2023년 7월 14일
Mike. Please come back and visit us anytime. I do apologize about the small bathrooms.
6/10 - 괜찮아요
Trina
2023년 7월 11일
좋아요: 직원 및 서비스
별로예요: 청결 상태
Trina
2023년 7월에 2박 숙박함
답변 제공: Gm 님, 2023년 7월 14일
Trina, I’m sorry we did not meet your expectations. I will pass this along to my staff for a learning experience
2/10 - 너무 별로예요
Catherine
2023년 7월 6일
Catherine
2023년 7월에 1박 숙박함
답변 제공: Gm 님, 2023년 7월 7일
I’m sorry we did not meet your expectations
4/10 - 별로예요
William
2023년 7월 3일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad experience
Floor in our room was dirty when you walked across it to get to the bathroom when you stepped into the tub you left black footprints in the bottom of the tub. I brought it to their attention and was told that they would clean the floor which never happened. In the tub the drain was so slow that you ended up standing in a couple of inches of water while you shower. The recliner chair was not working I reported the day we checked in and they said that maintenance would fix it we checked out a week later and no one had come to look at it. When we checked out I told them that our stay ha not been good the excuse they gave was that they were short staffed. We will never stay at an Extended Stay America again.
William
2023년 6월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 4일
Dear William, Thank you for choosing us. It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Based on your feedback, we are taking appropriate steps, as providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Also, our team is at work to deliver better hospitality which did not happen in your case. Once again, we hope you will accept our apologies and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
8/10 - 좋아요
Michael
가족 여행
2023년 6월 27일
좋아요: 청결 상태, 직원 및 서비스
Michael
2023년 6월에 3박 숙박함
답변 제공: Gm 님, 2023년 7월 7일
I’m glad you enjoyed your stay with us
8/10 - 좋아요
Velma
가족 여행
2023년 6월 19일
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad for handy-capp
The hotel was fine except that I am handy capp an we was put on the 3rd fl. The elevator was in the middle of the floor and I had to walk a country mile to our room. We only would come to the hotel to sleep or to change clothes. Make sure to specify that you need a room close to the entry or exit if you have problems walking.
Velma
2023년 5월에 3박 숙박함
답변 제공: GM 님, 2023년 6월 24일
We’re sorry our ADA rooms did not meet your expectations
10/10 - 훌륭해요
Janice
2023년 6월 17일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Janice
2023년 6월에 1박 숙박함
답변 제공: Gm 님, 2023년 6월 24일
We’re glad you enjoyed your stay with us
10/10 - 훌륭해요
Bri
아이를 동반한 가족 여행
2023년 6월 13일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved that check in was super easy and fast. The room was exceptionally clean, and the staff were very friendly. It was very quiet, and I felt safe with my two kids. Any time I stay in St. Peters, this hotel is definitely on my itinerary.
Bri
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 13일
Dear Bri, Thank you for choosing Extended Stay America and taking the time to write a review. We are glad everything went well with your check-in and that you enjoyed your overall stay. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Moreover, we are thrilled that you have decided to make us your go-to hotel whenever your travel brings you back to St. Louis.Sincerely,Hotel Management
6/10 - 괜찮아요
Earnestine
연인과의 여행
2023년 6월 4일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was very clean and the staff were nice. The reason I rate okay is because the light in the bathroom went on my second night there, luckily I was there for a graduation and had a family house to go to curl my hair and apply makeup. Other than that it was a nice place to stay.
Earnestine
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 5일
Dear Earnestine, Thank you for staying with us and sharing your experience. Your kind words noting our associates' gracious hospitality and our suite's cleanliness, are much appreciated. However, we apologize for the sudden power outage and the inconvenience this undoubtedly caused. Unfortunately, maintenance issues arise from time to time, and we are sorry we could not get everything fully operational immediately. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management
10/10 - 훌륭해요
Olajuwon
2023년 6월 3일
Olajuwon
2023년 6월에 1박 숙박함
답변 제공: Gm 님, 2023년 6월 24일
We’re glad we met your expectations. Come back and visit anytime