실내 수영장, 2 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

하얏트 리젠시 체서피크베이 여행 후기

4 out of 5
하얏트 리젠시 체서피크베이
100 Heron Blvd, Cambridge, MD

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1006개 이용 후기 중 569개" "
평점 8 - 좋아요. 1006개 이용 후기 중 269개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 100개" "
평점 4 - 별로예요. 1006개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 28개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

YONHHO

2023년 11월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 16일
Dear YONHHO, On behalf of our team at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Cambridge.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice, large resort along quiet shore
spacious room, decent golf course, indoor pool + heated outside pool (attached through very short underwater tunnel), many satisfying kid activities
2018년 11월에 2박 숙박함

8/10 - 좋아요

Hang

좋아요: 직원 및 서비스
2024년 3월에 2박 숙박함
답변 제공: Resort Team 님, 2024년 3월 26일
Dear Hang, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. It is a pleasure to know you enjoyed most aspects of your stay. We value your patronage and hope to host you again in the future. Resort Team

8/10 - 좋아요

Leonard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a little loud A humming noise from outside the resort fee is excessive but the property is nice, great view, great beds, and excellent showers
2024년 3월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 19일
Dear Leonard, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, and for providing your valuable feedback. We're glad you enjoyed the captivating views, along with our comfortable beds and relaxing showers. However, we apologize for any noise disturbances you experienced. Your comfort is our priority, and we will address this with our team to ensure a more enjoyable experience for our guests. Regarding our resort fee, it is aimed at providing comprehensive amenities and services to enhance your stay, and we regret if this was not clearly communicated to you. We are committed to improving our guest satisfaction and hope you will consider trying us again in the future.Brianna GuzmanRegional Marketing Manager

8/10 - 좋아요

Veronica 님, Randallstown

출장 여행
좋아요: 청결 상태, 편의 시설/서비스
The property itself is beautiful, but is starting to show signs of wear. The cushions on my outdoor balcony were moldy and vents in the room were dirty. They charge exorbitant resort fees but then charge you for everything so not sure what the fees cover.
2024년 3월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 19일
Dear Veronica, We appreciate your feedback regarding your recent stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. While we're pleased that you found our property beautiful, we apologize for any inconvenience caused by the condition of the outdoor balcony cushions and the cleanliness of the vents in your room. Your comments have been noted, and we will address these issues with our team to ensure a more satisfying visit for our guests. Regarding the resort fees, we strive to provide comprehensive amenities and services to enhance your stay, and we regret if this was not clearly communicated. We hope to have the opportunity to welcome you back for a more fulfilling experience in the future.Brianna GuzmanRegional Marketing Manager

6/10 - 괜찮아요

Samantha

가족 여행
좋아요: 청결 상태
The indoor pool was the best part of our stay. The hotel is pretty nice but a little outdated and a lot of loudness throughout the night. There was a large wedding that seemed to be the main priority (very cool to see the decorations and hear the music when walking by the ball rooms) but it also made it weird when trying to get to the parking lot you had to walk through their area and it just seemed odd like you were in the way without trying to be. The noise lasted really late in the hallways past midnight so that would be my biggest complaint. The extra resort fee seemed pointless when you couldnt enjoy any of the grounds or things that make it a resort. Would come back in better season and it might be more worth it.
2024년 2월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 18일
Dear Samantha, Thank you for choosing us and reviewing your stay. We appreciate your feedback and are delighted to learn that you especially enjoyed the indoor pool during your stay. However, we apologize for any disruption caused by the noise disturbances. Please know that your concerns have been noted, and we will address them with our team to ensure a more seamless visit for all our guests. We hope you will consider returning in the future to experience our resort at its best. Your satisfaction is our priority, and we look forward to hosting you again soon.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Mary 님, Easton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for kids
2024년 3월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 17일
Dear Mary, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! Creating memorable moments for every guest is what we strive for, and we're delighted that your children enjoyed their time with us. We look forward to welcoming you all back for more memorable moments in the future.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Extremely friendly & helpful staff. Food at bar was good as was breakfast. Our kids enjoyed pool & movie
2024년 3월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 11일
Dear Susan, We're delighted to read that you had such a wonderful experience at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! Our team takes great pride in providing exceptional service, and it's a pleasure to know that you recognize our efforts. Further, we are pleased our food offerings at the bar and the delicious breakfast met your satisfaction and that your kids enjoyed the exciting activities we offer. It was our pleasure accommodating you, and we look forward to welcoming you back soon!Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Lisa & Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Stay
2024년 3월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 11일
Dear Lisa & Mike, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We were pleased that you thoroughly enjoyed your visit. It was a pleasure accommodating you, and we hope to welcome you back for another satisfying visit soon.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Relaxing at a great price!
2024년 3월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 8일
Dear Angela, We're delighted you enjoyed your experience at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! Our team takes pride in providing friendly service to ensure your stay is enjoyable and relaxing. We strive to offer exceptional value for our guests, and your positive feedback is truly appreciated. We hope to welcome you back for another memorable stay soon!Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Robin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Things were closed and being renovated
2024년 2월에 3박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 2일
Dear Robin, Thank you for your feedback. We're pleased our convenient location served the purpose of your stay. Further, we appreciate your patience as we continue striving to enhance the guest experience. We hope you'll consider returning in the future to experience our updated offerings and enjoy everything Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina has to offer.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Jacob

2024년 2월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 27일
Dear Jacob, It is delightful to know you enjoyed everything about your time at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

melanie danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 27일
Dear Melanie, Thank you for the outstanding rating. We are delighted that you thoroughly enjoyed your time here at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We look forward to your return and wish you all the best with your future travels.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Shenhong

2024년 2월에 4박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 21일
Dear Shenhong, We are thrilled you had an excellent stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Brianna GuzmanRegional Marketing Manager

8/10 - 좋아요

Monica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the property is nice and I've stayed several times before this visit. I was disapointed that the spa didn't provide services on Sundays. Also of my neighbors on the third floor had a dog that barked early in the morning for 30 minutes straight. If you are going to allow pets in the hotel I believe there should be a specific pet section so other guests without pets aren't disturbed by them.
2024년 2월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 23일
Dear Monica, Thank you for your continued patronage and feedback. We apologize for any inconvenience caused by the spa's Sunday closure and the disturbance from neighboring guests. While we strive to accommodate all guests, including pets, we understand the importance of ensuring a peaceful stay for everyone. Your comments will be shared with our team for future improvements. We appreciate your understanding and hope to welcome you back for a more enjoyable experience at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Vipin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay
2024년 2월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 20일
Dear Vipin, Thank you for taking the time to leave your kind review! We're delighted you enjoyed your time at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Dunsha

2024년 2월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 21일
Dear Dunsha, We are happy you chose Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Elazar

2024년 2월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 3월 21일
Dear Elazar, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We hope to have the pleasure of doing so again on your next visit to the area.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Steve

가족 여행
좋아요: 편의 시설/서비스
Everywhere you look you see water five fireplaces inside,one big one outside to roast marshmallows
2024년 2월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 16일
Dear Steve, Thank you for sharing your experience at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! We're delighted you enjoyed our scenic waterfront setting and cozy fireplaces, perfect for roasting marshmallows. It sounds like you had a memorable stay surrounded by natural beauty and a warm ambiance. We look forward to welcoming you back for more unforgettable moments!Brianna GuzmanRegional Marketing Manager

8/10 - 좋아요

emily 님, Washington

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Heated indoor pool was terrific, excellent for swimming laps, and the indoor hot tub was very relaxing. The view from my room was lovely, but the heat didn't work and it took 90 minutes for someone to come and fix it and then it took 30 minutes for room to warm up
2024년 2월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 14일
Dear Emily, We genuinely appreciate your detailed feedback regarding your recent stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. It's delightful to see that you enjoyed our heated indoor pool and found the indoor hot tub relaxing. However, we apologize for the inconvenience you experienced with the heating in your room. Your comments are valuable, and we will address them with the concerned individuals to prevent a recurrence. Thank you for choosing us, and we hope to welcome you back soon.Brianna GuzmanRegional Marketing Manager

6/10 - 괜찮아요

Evan

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The propert and rooms are very nice. The front desk staff was good and helpful. The restaurant staff was poor and very overpriced. For breakfast we waited 20 min, got seated at... not a table. It was a sofa and chair with a coffee table. For 20 min no one waited on us. We had to get someone to come over. Forgot about us again. They ended refunded our breakfast cost which was good. But the service was horrible.
2024년 2월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 12일
Dear Evan, Thank you for your review. We are pleased that you liked our beautiful property and comfortable rooms and that the service from our front desk team members met your expectations. However, we hope you will accept our apologies for the service issues you experienced while dining with us. This is not the impression we like our guests to leave with. We have shared your feedback with the appropriate individuals and are grateful for your comments. We hope to provide you with the excellent visit you deserve when you return to the area.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Belinda

단체 여행
좋아요: 숙박 시설 상태 및 시설
Very few dining options at this time. Food service was poor and food was not great. My friend asked for iceberg lettuce in her salad and it came out with shredded lettuce. Waitress kept disappearing, even after we asked for our check,
2024년 2월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 9일
Dear Belinda, We appreciate your feedback regarding your recent stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We apologize for any inconvenience you encountered during your dining experience. Rest assured, we will address these concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we hope you'll consider giving us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention. Brianna GuzmanRegional Marketing Manager

8/10 - 좋아요

Edwin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our neighbors where loud till about 2 am, besides that everything was good the lady that checked us in is the same one that checked us out and she was great
2024년 2월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 5일
Dear Edwin, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! We're delighted you had a positive experience with our attentive staff during check-in and check-out. We apologize for the noise disturbance and appreciate your understanding. We look forward to welcoming you back for another enjoyable stay!Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the property, but didn't like your misleading description of the room! It listed a sofa bed for the room I reserved. However, the staff informed me this was not the case and needed to pay $40 additional.
2024년 1월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 22일
Dear Michael, We appreciate your positive feedback about Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We apologize for any confusion regarding the room description. Your insights are valuable, and we'll address this to enhance the clarity of our room descriptions. Despite this, we're glad you liked the property, and we hope to welcome you back for an improved experience in the future.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Ramona

2024년 1월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 23일
Dear Ramona, Thank you for your outstanding rating. We are glad that we could exceed your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Brinkley 님, Laurel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very family friendly. Thx! - Three under five.
2024년 1월에 3박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 21일
Dear Brinkley, Thank you for your kind words! We are delighted that you found Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina family-friendly. It's our pleasure to create a welcoming environment for guests of all ages. We hope your stay with your little ones was filled with joy, and we look forward to welcoming your family back for more memorable moments.Brianna GuzmanRegional Marketing Manager

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were able to get a great price and enjoy the activities in Cambridge on a holiday weekend. Great family fun.
2024년 1월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 20일
Dear Kevin, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina for your holiday weekend! We're thrilled to hear you enjoyed great family fun and were able to take advantage of the fantastic activities in Cambridge. Your positive experience means the world to us. We look forward to welcoming you back for more memorable moments at our resort.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Narayama

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my firth year celebrating our child’s birthday in this hotel! What a fabulous place. The staff make you feel like home and the vibe is beyond a hotel can offer. Just extraordinary! We will be there next year again if not sooner…
2024년 1월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 20일
Dear Narayama, We are honored to have been a part of your child's birthday celebration for five years at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! Your kind words about our staff and the extraordinary vibe mean the world to us. We can't wait to welcome you back for more memorable moments, hopefully even sooner. Thank you for making us a part of your cherished traditions!Brianna GuzmanRegional Marketing Manager

6/10 - 괜찮아요

Kavitha

2024년 1월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 16일
Dear Kavitha, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Nikole

2024년 1월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 2월 3일
Dear Nikole, It is wonderful to know you enjoyed everything about your time at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Brianna GuzmanRegional Marketing Manager

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We stayed for our anniversary and wanted to use the hot tubs but neither of them were working
2023년 12월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 9일
Dear Jonathan, Thank you for choosing to celebrate your anniversary at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We sincerely apologize for the disappointment with the hot tubs during your stay. We will address this with our team to prevent such matters from impacting future guests. We appreciate your understanding and hope that despite this, you had a memorable anniversary celebration. We value your feedback and look forward to the opportunity to welcome you back for the flawless visit you deserve.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Denise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 9일
Dear Denise, We are delighted you enjoyed your stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Mehdi

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very relaxing property with extremely nice staff. I really enjoyed my stay there. The rooms are spacious and clean. The hotel is family friendly with tons of activities for kids ranging from mini-golf, bounce houses, and a good variety of indoor/outdoor pools and hot tubs. Last not least, the view of the bay is priceless. Cant wait to be back there!
답변 제공: Regional Marketing Manager 님, 2024년 1월 6일
Dear Mehdi, We're thrilled you had a relaxing stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! It's wonderful to hear you enjoyed our spacious, clean rooms and the array of family-friendly activities. The bay view is indeed priceless, and our staff appreciates your kind words. We can't wait to welcome you back for another memorable stay filled with fun and relaxation!Brianna GuzmanRegional Marketing Manager

8/10 - 좋아요

Rita

2023년 12월에 3박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 6일
Dear Rita, Thank you for the generous rating of Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again soon.Brianna GuzmanRegional Marketing Manager

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 6일
Dear James, We value guest feedback; therefore, we thank you for taking the time to share your rating. We hope our great location and rooms served you well, but we are disappointed that your experience was not perfect. We hope to see you again so we can provide you with the exceptional stay you deserve.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Deborah

아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
Wonderful family New Years weekend stay!! Staff super nice and attentive. Always fun at the Hyatt in Cambridge Md! Thank you and will see you again soon in 2024 🎉👏🍾‼️
2023년 12월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 31일
Dear Deborah, We are thrilled you had a wonderful family New Year's weekend stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina in Cambridge, MD! It's fantastic to know our staff was super nice and attentive, contributing to your enjoyable experience. We appreciate your kind words and look forward to welcoming you back for another memorable stay in 2024! Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Giselle 님, Cheverly

2023년 12월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2024년 1월 20일
Dear Giselle, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We look forward to your return and wish you all the best with your future travels.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Antoinette

2023년 12월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 31일
Dear Antoinette, We are delighted you enjoyed your stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Cambridge.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Talya

2023년 12월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 27일
Dear Talya, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We were thrilled to see that we exceeded your expectations during your visit. Thank you for being our guest; we hope to have the pleasure of welcoming you back soon.Brianna GuzmanRegional Marketing Manager

8/10 - 좋아요

Julius

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/A
2023년 10월에 3박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 23일
Dear Julius, We are happy you had a lovely stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Lake Hotel
Great stay with a lot of on-site amenities that you would never need to leave. Their spa was amazing
2023년 12월에 3박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 16일
Dear Guest, We are thrilled you had a fantastic stay at Hyatt Regency Chesapeake Bay! We are delighted to hear you enjoyed our array of on-site amenities, especially our amazing spa. Your comfort and relaxation are our priorities, and we're glad we could exceed your expectations. We are looking forward to welcoming you back for another wonderful experience!Brianna GuzmanRegional Marketing Manager

8/10 - 좋아요

Marquita 님, South Holland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We liked that the resort is very easy to get to, it's well maintained, it’s ambience and the staff. We did not like that our hotel room bathroom was very dated, considering the cost.
2023년 12월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 16일
Dear Marquita, We're thrilled you appreciated Hyatt Regency Chesapeake Bay's accessibility, upkeep, ambiance, and our team's hospitality. Your feedback about the room's bathroom is valuable. We are dedicated to continual improvements and hope to impress you with an upgraded experience on your next visit. Thank you for choosing to stay with us!Brianna GuzmanRegional Marketing Manager

6/10 - 괜찮아요

Clifton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All of the accommodations were great but the crowd in the hallways late night was terrible! Called front desk several times and stepped to the hallway a couple times and no silent night. Hotel staff should have been more aggressive to ask patrons to respect the peace and comfort of all guests.
2023년 12월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 11일
Dear Clifton, We're sorry to hear about the disruption caused by the hallway noise during your stay. Your comfort is our priority, and we regret that the disturbance affected your rest. We take guest comfort seriously and continuously strive to maintain a peaceful environment. Your feedback is valued, and we'll reinforce our efforts to ensure all guests enjoy a serene atmosphere. We appreciate your understanding and hope to provide you with a more tranquil experience should you choose to stay with us again.Brianna GuzmanRegional Marketing Manager

6/10 - 괜찮아요

Maryellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was very nice. Bedding was a disappointment. Sheets were constantly coming off, lack of comfortable blankets didn't fit into the level this hotel portrayed. Bed felt as if I was sleeping on sheets only. Room service being delivered in paper bags with boxes took away from what I would have expected from this high end hotel. I tried to make reservations for the Thanksgiving dinner by calling the front desk and the phone was never answered. I made them thru the Hyatt main line and thought I was having a buffet and it was not. The dinner info was unclear.
2023년 11월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 1일
Dear Maryellen, We appreciate your valuable feedback and apologize for any inconvenience during your stay. We regret the challenges you experienced with bedding and room service presentation. Your comments are noted, and we'll address them to enhance our guests' experience. We apologize for any confusion regarding Thanksgiving dinner reservations. We'll work on improving communication. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved experience in the future. Your satisfaction is our priority.Brianna GuzmanRegional Marketing Manager

8/10 - 좋아요

Rejani

2023년 11월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 14일
Dear Rejani, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina; we hope to see you again soon. Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Damika

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only negative is the parking.
2023년 11월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 11월 14일
Dear Damika, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! We are pleased you had a satisfying experience overall. However, we always strive to exceed all our guests' expectations, and we regret any inconvenience caused by our parking service. We value your thoughts as we continually seek ways to enhance our guests' satisfaction. We hope to welcome you back in the future for another seamless stay.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

loreal

2023년 11월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 5일
Dear loreal, Thank you for being our guest and for the fabulous rating! It is a pleasure to learn how much you enjoyed your time at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina and that we exceeded all of your expectations. We can't wait to welcome you back soon for another fantastic experience.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 11월 13일
Dear Charles, Thank you for rating your stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Diana

2023년 11월에 1박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 12월 5일
Dear Diana, We appreciate you choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina for your stay. Our goal is to ensure a seamless visit for every guest, so we are thrilled to see your excellent rating. We hope to have the pleasure of hosting you again in the near future.Brianna GuzmanRegional Marketing Manager

10/10 - 훌륭해요

Deanna

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the customer service, that they are pet friendly, have many gluten free options and it’s a pretty property to walk around or sit outside and enjoy the views.
2023년 11월에 2박 숙박함
답변 제공: Regional Marketing Manager 님, 2023년 11월 12일
Dear Deanna, We are thrilled that you loved the experience at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! Providing excellent customer service, being pet-friendly, offering gluten-free options, and a beautiful property for relaxation are all integral parts of our commitment to guest satisfaction. Thank you for highlighting these aspects, and we look forward to welcoming you back for more delightful moments at our resort!Brianna GuzmanRegional Marketing Manager