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모텔 6 로우랜드 하이츠, 캘리포니아 - 로스앤젤레스 - 포모나 여행 후기

2 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 1010개 이용 후기 중 237개" "
평점 8 - 좋아요. 1010개 이용 후기 중 208개" "
평점 6 - 괜찮아요. 1010개 이용 후기 중 147개" "
평점 4 - 별로예요. 1010개 이용 후기 중 148개" "
평점 2 - 너무 별로예요. 1010개 이용 후기 중 270개" "

6.2/10

청결 상태

6.8/10

직원 및 서비스

5.6/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

8/10 - 좋아요

kyungho

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La 가격대비 좋은 숙소
쇼핑센터 근처, 고속도로 바로 앞이라 편리합니다 / 다만 위생상태가 깨끗하진 않았어요
2019년 10월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
전체적으로 별로였네요..
프리웨이에서 가까운 곳에 위치해서 자동차로는 출입이 편했는데요, 전체적으로 깨끗한 인상은 받지 못 했습니다. 무슨 일이 있었는지 경찰차가 몇 번 왔다갔으며 장기숙박하는 분들도 꽤 있는듯 하네요. 실내는 그다지 깨끗하지 않았으며 방도 상당히 작았구요. 다시 가고싶지는 않네요.
2019년 10월에 1박 숙박함

2/10 - 너무 별로예요

Jessica

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Girl at front desk was rude. When we finally checked in and went to the room, the room had a horrible smell. We used the restroom once and second flush wouldn’t flush. There was nasty stains all on the walls, floors and beds. Did not feel safe with so many homeless out front and there was human feces in walk way outside rooms. We walked back to registration and got a refund right away.
2024년 3월에 2박 숙박함

4/10 - 별로예요

Robert

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
When i arrived i was told my room was without TV, i was advised if i decide to take the room...i would get a discount for the inconvenience. However, i haven't been reimbursed.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Maria

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 26일
Hi Maria,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 - 별로예요

Elucine

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Las habitaciones huelen mal, tuvimos que comprar un aromatizante, mucho ruido,.
2024년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 26일
Hola Elucine,Lamentamos saber que no disfrutó de su estadía con nosotros y le pedimos disculpas por cualquier inconveniente que pueda haber experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Por favor, visítenos de nuevo.Maz K.#Team6

2/10 - 너무 별로예요

Talia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is nothing like the pictures! The rooms smelled horrible, I asked to be changed 3 times and all were smelly. The description is inaccurate because people do smoke in these rooms. Disgusting. Stay away.
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 26일
Hi Talia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 - 좋아요

Lance

좋아요: 청결 상태, 직원 및 서비스
Reasonable stay but old condition.
2024년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 26일
Hi Lance, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 - 너무 별로예요

Lisa

별로예요: 청결 상태
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Willie

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Gabriel

별로예요: 직원 및 서비스
Ñot a good place
2024년 2월에 1박 숙박함

4/10 - 별로예요

MARIA LEONORA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I dont thimk it's worth to stay here even for 1 night and the worst thing was, its raining so bad and our 1 night stay made it worst. My daughter said, will not goback there anymore.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Tony

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 2월에 3박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 7일
Hi Tony,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 - 괜찮아요

Jian

2024년 2월에 6박 숙박함

2/10 - 너무 별로예요

Isaac

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was like they didn’t even clean the room, and it smelt like someone smoked a pack right before I walked in by far worst hotel I’ve stayed in.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 29일
Hi Isaac,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 - 훌륭해요

Jose 님, La Habra Heights

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 8일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 - 별로예요

Ming

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 8일
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 - 훌륭해요

Alex

2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 23일
Hi Alex,Thank you for the perfect rating!Lilith#Team6

6/10 - 괜찮아요

Chi

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 23일
Hi ChiThanks for your review, we really appreciate the support. Lilith#Team6

10/10 - 훌륭해요

Aaliyah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Fernando

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

AZIZ

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
car side mirrors got smashed on parking lot. Not a good neighborhood.
답변 제공: Brand Experience Team 님, 2024년 1월 30일
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 - 너무 별로예요

maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room smelled horrible and staff was completally rude
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 23일
Hi Maria, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 - 별로예요

JUNG SHIN

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The fire alarm in the room was removed but not installed. The toilet bowl was not cleaned, it was clogged. The service staff said that they could give some refund because the toilet was not clean, but in fact, no refund was given. Compared with when I lived before, the situation now is not good.
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 16일
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We appreciate you bringing this to our attention. Kaur J. #team6

2/10 - 너무 별로예요

Viktor

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The worst place I have ever stayed
2024년 1월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 16일
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 - 너무 별로예요

Pablo

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was really disgusting the room was dirty, the shower had stains on it. There were bad people around, when we arrived the police was there because the recepcionist had a problem with some who wants to stay there. After we saw the room we asked for our refund and start looking for another place. I am still waiting for my refund. They told me it would take 3-5 days, hope to get it tomorrow.
2023년 12월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 16일
Hi Pablo, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 - 너무 별로예요

Mohammad 님, Surrey

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We were unaware of the property's awful condition when we booked; partly our fault for not researching enough. We booked two rooms through Expedia and both of them were at the ground floor. One of the rooms was not even prepared; the sheets were dirty, the room hadn't been cleaned after the last guest, and there was a bad smell with water on the floor. Additionally, there were homeless people loitering in front of the door. The other room was in an okay-ish condition. The beds were made and relatively more livable. Perhaps this is why it was one of the cheapest options, but compared to other places we've stayed, this experience was unexpected. We booked online based on a 3.4 rating on Google, taking a chance, but we've stayed in many different hotels/motels and never encountered such conditions before. Feeling unsafe with my wife and kids, we decided to leave. I'll give a 3-star rating for the front office guy who promptly refunded the full amount without hesitation. Perhaps if you're alone, on a budget, and need a place for the night, you could consider this location. However, I would strongly advise visiting the place before booking, if possible, and considering the upper-level rooms.
2023년 12월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 9일
Hi Mohammad,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 - 별로예요

Joshua

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival, I was disappointed to find that the black mole in the shower room was not available until an hour and a half after the designated check-in time. This delay inconvenienced my plans and set a negative tone for the rest of my stay. Furthermore, I overheard other occupants complaining about broken TVs during my time at the hotel. This not only raises concerns about the maintenance of your facilities but also reflects poorly on the overall guest experience. Adding to my disappointment, the thin walls in the rooms allowed me to hear intimate activities from neighboring rooms. This lack of privacy is unacceptable, especially for a place that may be frequented by families with children. The walls were so thin that it created an uncomfortable atmosphere, making it unsuitable for a family-friendly stay. Lastly, the size of the rooms was notably cramped, with one of the beds positioned uncomfortably close to the air conditioning unit. This arrangement not only compromised the comfort of the room but also raised concerns about the safety and well-being of guests. I believe these issues significantly impacted the quality of my stay and fall below the standards I expected from this establishment.
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 9일
Hi JoshuaThanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 - 너무 별로예요

Alex

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
These people are crooks. Laptops,paperwork for trust hearing was taken. Person working was very uncoperative,was told to get my $$ back from Expedia. Too many things went wrong to explain. Manager was to be in @11,1115 I went there to be told mgr. was not coming in and would call me. Has not happened. As far as I can tell hotel employees are involved.
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 9일
Hi Alex,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

4/10 - 별로예요

Stephen

좋아요: 청결 상태
별로예요: 직원 및 서비스
Prostitutes knocking on my door all hours of the night. On check-in we specifically asked about the night time noises, etc. and we were told it was quiet without annoyances. Talk about an understatement. Complaining did not work. As a matter of fact, I was asked to leave.
2023년 12월에 14박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 2일
Hi Stephen, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 - 너무 별로예요

crystal

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Employees are not working but hanging out
2023년 12월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 2일
Hi Crystal, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 - 너무 별로예요

Zugely

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Brenda

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

changjian

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bad bugs
2023년 12월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 23일
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 - 좋아요

Jesus

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Qiuju

별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Hsuan Ju

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Sheung Yung Martin

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Marsha

별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

8/10 - 좋아요

Marvin

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Armando

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Michael

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There were roaches everywhere so we checked out within a few hours and I want a refund
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Marvin

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Teri

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Needs updating.
2023년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 5일
Hi Teri,Thank you for positively rating your stay!!Lilith#Team6

2/10 - 너무 별로예요

shawn

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs everywhere! Within 5 minutes inside the room i had killed about 10 roaches. Hardwood floor and counters had stains and messes. One of the towels had a huge wad of hair in it. The ceiling was caked in dust. Toilet was dirty. Clearly had water damage to the bathroom door and walls. Outside, their are people standing around smoking and yelling at each other.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 29일
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 - 너무 별로예요

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별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing stay
I usually let so much pass with an economy motel. Unfortunately, there was too much to be disappointed about. There was no remote for the tv, no towels for the bathroom, and no blanket for the lumpy bed. Add to that the noisy neighbors, who may be long term bookings, and the sketchy guys hanging around the parking lot and balconies and it was an overwhelming disappointing experience.
2023년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 29일
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 - 너무 별로예요

LUCERO

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Priscilla

2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Dawei

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Desiree

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well, to start things off, I had to wait almost 2 1/2 hours for a room. I was told the rooms weren't cleaned yet and that the maids were on lunch for an hour. There were multiple blood stains, there was an insect that resembled a tick, in the bathroom. The mattress was HORRIBLE. Definitely time to get new mattresses. I tried to flip the mattress over, to see if it might feel better and not be so caved in, and I found a pair of Men's underwear, that looked to be covered in semen, under the mattress. Unfortunately, I didn't realize how horrible the room was until late at night, and I was already too tired to deal with anything. I was supposed to stay two nights, but ended up check out the next day. I tried to get coffee, while I was getting ready in the morning and was told that more coffee needed to be made, to come back in 30 minutes. I returned, 30-60 minutes later and still nothing was made. I was told to wait another 30 minutes. Needless to say, I never got my coffee and just checked out. I will never recommend this property and will never stay there again.
2023년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 21일
Hi Desiree,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6