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Property was clean. Apparently, a major remodel of the facility is about to happen. New equipment, pictures, fixtures and old equipment was stacked in the lobby.
The only disappointment, there isn't a breakfast.Only coffee and juice.
Ad for hotel says" free coffee and breakfast item" I'm guessing the juice is the item.
The staff was exceptional. The physical facilities however were in need of attention. I saw that some renovations were taking place but there was no reason that the rooms had missing light bulbs etc. Hot breakfast was advertised but only consisted of waffles and fruit. I was told the evening before by the courteous staff what breakfast was so I did not wait to verify. I went and grabbed breakfast at the Sheetz store. Will not be staying here any more.
Earl
Stayed 1 night in Mar 2024
Response from Michelle on Mar 14, 2024
Thanks for your stay at the hotel.Kindly read the breakfast details properly and in details on expedia. it says on the go breakfast. it means not a hot and full breakfast. If one bulb is missing out of 3 bulbs in the bathroom it really does not make the bathroom dark not to see any thing and as a guest inform the desk and the desk would be more than willing to fix it right away. Not to forget your room was just 10 steps away from the desk.Your ignorance not to read the deals on the breakfast make the hotel management not to do any type of breakfast decision strong. Which will be implemented soon.Thank you
10/10 Excellent
Karen
Mar 6, 2024
Disliked: Amenities
I had to go track down housekeeping to get towels
The continental breakfast only had coffee,juice, cereal, bananas and waffles They ran out of butter syrup and waffle mix
Staff didn’t know where to find more People were literally looking and help filling things
Our door broke and they couldn’t fix it but made us still stay in the same room because they were “full” and made us keep the door open when we would leave the room.
Rylie
Stayed 2 nights in Nov 2023
Response from Michelle on Nov 6, 2023
Thank you for the stay. The room door lock works well it has no issues there was a hair pin stuck on the door frame that was not making the door to shut and lock. When we gave you the room the door worked well and it has been in use by more than 10 different for your wedding dress change.
Most of the details of our experience were positive. The management admitted that they gave us a room for which the deadbolt was not able to be secured; a detail that was not provided until the following day when we asked about it.
The staff was friendly and recommended a great place to eat. The rooms were clean and comfortable. The only complaint there were no ice machines orvending machines.
Relatively inexpensive, clean, comfortable, accessible but no elevator to 2nd floor. No room cleaning, towels go outside room if you want new ones. Breakfast is so-so.
Excellent value for the price. Good parking and restaurants were walkable.
Robert
Stayed 1 night in Sep 2023
8/10 Good
Carol
Traveled with family
Sep 17, 2023
Liked: Cleanliness, staff & service, amenities
I liked most things. My suggested would be have higher toilet for the seniiors and handicap that using them. Also more safety bars in the bathtub for the seniors. Thanks for listerning to me