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I’m delighted to hear you had a great stay! Thank you so much for your feedback.
8/10 Good
David
Traveled with partner
Apr 26, 2024
Liked: Cleanliness, staff & service, amenities
Hotel is under renovation. Will be nicer when completed. Believe we stayed in a renovated room. Vanity was too deep - making the rest of the bathroom crowded. Staff is nice. Breakfast offerings are OK but not great. Very convenient location when we stay in Chicago area.
David
Stayed 2 nights in Apr 2024
Response from Robin King - GM on Apr 29, 2024
Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding our ongoing renovations. Your comment about the vanity depth is noted and we will certainly take it into consideration for future improvements. We're pleased to know you found our staff to be accommodating and that you appreciate the convenience of our location. We look forward to welcoming you back in the future and providing you with an even more enjoyable experience once our renovations are complete!
8/10 Good
Christine
Apr 22, 2024
Christine
Stayed 2 nights in Apr 2024
Response from Robin King - GM on May 22, 2024
We are grateful for your feedback and thank you for being a valued guest!
Everything was lovely, clean, and organized. There was some renovation being done in the lobby. The $75.00 fee for dogs is OUTRAGEOUS! It is advertised as dog friendly, but the fee is not stated. We have paid Hilton $300.00 for this trip for our dog. Very shady business practice. State the fee before you charge it
Bijan
Stayed 1 night in Feb 2024
Response from Robin King - GM on Feb 19, 2024
Dear Bijan,Thank you for posting a review. I'm glad that overall you found your stay to be pleasant. I am sorry the pet fee was missed when reserving our hotel; the cost for the pet fee can be found under the 'Policies' section within the Expedia site. We were certainly not trying to hide anything from you and I'm sorry you were made to feel that way. Thank you for staying with us!
Pleasant and very comfortable bed and pillows. Under construction so will be very nice when finished.
Verified traveler
Stayed 1 night in Feb 2024
Response from Robin King - GM on Feb 19, 2024
Dear Anonymous,I'm so happy to hear you found your stay to be comfortable! Thank you for staying with us. I hope you can return once our renovation is complete.
8/10 Good
Abbas
Jan 20, 2024
Liked: Cleanliness, staff & service, amenities
Abbas
Stayed 1 night in Jan 2024
Response from Robin King - GM on Feb 19, 2024
Dear Abbas,Thank you for staying with us and leaving a rating. We hope to see you again soon!
Stayed on the new section and fresh design. Bathroom was redesigned but less room than should of been. Sink counter was 3/4 inches from hitting door to close. TOOK to much space and clothes hooks should of been at 5.5ft not 6.5ft from the floor. The new soap dispensers were great idea.
But the stay was comfortable a usual.
R
Stayed 1 night in Dec 2023
Response from Robin King - GM on Feb 5, 2024
Dear R,I am so happy to hear you enjoyed your stay with us and thank you for taking the time to write a review. Thank you for the comments on the room you stayed in with new bathroom and I'm glad you like the new soap dispensers. Thank you for staying with us!
4/10 Poor
Megharaju
Traveled with family
Jan 1, 2024
Disliked: Staff & service
Room #139 is near too the exit door and outside noisy is distributing to our sleep..
Megharaju
Stayed 1 night in Dec 2023
Response from Robin King - GM on Feb 22, 2024
Dear Megharaju,Thank you for staying with us and taking the time to write a review. I am sorry to hear the location of your room was in a noisier area. If you stay with us again, we would take care to ensure you are not near an exit.Best regards,
10/10 Excellent
Bridgett
Jan 1, 2024
Bridgett
Stayed 1 night in Dec 2023
Response from Robin King - GM on Feb 5, 2024
Dear Bridgett,Thank you for staying with us and taking the time to review! We hope to see you again soon!
We have stayed there several times and have had good experiences. The only complaint i had was that the coffe in the lobby was cold every time we had some. Overall, really like this hotel for the price.
This is an older property, but don’t let that give you pause. They are engaged in updating the facility. The staff, from Guest Services to Housekeeping, to Maintenance, to breakfast buffet personal were all stellar in their courteousness, professionalism, and commitment to their jobs! Great experience!
Room doors tended to slam when you let the door go and a crowd of guests having a reunion slammed theirs half the night. Noise from hallway enters room. (Probably vice versa)
Treated like I was a regular, respectful, kind, friendly. Remodeling was a bit awkward at the time. But it was ok...
It's beginning to look more modern little by little.
But the side door wasn't able to lock, so security needs to be checked regularly.
Older hotel, remodel, rooms are smaller, and the bathrroms are cramped. But, it truly is a good property with good people.
Bill
Stayed 1 night in Oct 2023
Response from Robin King on Nov 4, 2023
Dear Bill,Thank you very much for staying with us and writing a review! We are actually about to undergo a renovation which will include the bathrooms. I hope you have a chance to visit us when we are finished!Sincerely,Robin KingGeneral Manager
We had 2 puppies with us and the suite we stayed in was right by the lobby and breakfast area . So our puppies did a-lot of barking as they were not used to it and with that much traffic it being loud . And of course we did not get much sleep. Also i feel that they should of had us somewhere else.
Donna
Stayed 2 nights in Oct 2023
Response from Robin King on Nov 4, 2023
Dear Donna,Thank you so much for staying with us! I apologize that there was traffic outside of your room. Unfortunately we only have the one suite at the hotel. We appreciate your review of the hotel.Sincerely,Robin KingGeneral Manager
Hello Teresa,I'm so happy to hear you enjoyed your stay! We hope to see you again if you are back in Naperville.Best regards,Robin KingGeneral ManagerHampton Inn Chicago/Naperville