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Reviews of Budget Host Westgate Inn

2 out of 5
Budget Host Westgate Inn
254 Russell Dyche Memorial Highway, & Bravo Ln, London, KY

Reviews

8.4

Very Good

Rating 10 - Excellent. 207 out of 482 reviews" "
Rating 8 - Good. 188 out of 482 reviews" "
Rating 6 - Okay. 57 out of 482 reviews" "
Rating 4 - Poor. 26 out of 482 reviews" "
Rating 2 - Terrible. 4 out of 482 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Billie

No coffee, bad wifi.
Stayed 3 nights in May 2024
Response from Budget Host Staff on May 9, 2024
Thanks for the feedback Will look into it Appreciate the stay

6/10 Okay

Billie

Good price for motel. WiFi was bad and no coffee in office.
Stayed 3 nights in May 2024

10/10 Excellent

Debby

Liked: Cleanliness, staff & service, property conditions & facilities
It was AWSOME and Frie
Stayed 2 nights in Apr 2024
Response from Budget Host staff on Apr 29, 2024
Thanks appreciate positive feedback

8/10 Good

David

Traveled with pets
Liked: Cleanliness, staff & service
It was clean which is the most important thing to me. Needs updating, 2 broken lamps in the room.
Stayed 1 night in Apr 2024
Response from Budget Host Staff on Apr 25, 2024
Appreciate the positive review Will check on lamps Hope to see you again soon

6/10 Okay

Virginia, Fond du Lac

Traveled with partner
Liked: Cleanliness, staff & service
Desk clerk was very nice and helpful. Building is dated but for the most part clean. Some missed stuff on the floor by the bedside table otherwise acceptable. Price was great and worked for a quick stop driving through
Stayed 1 night in Mar 2024
Response from Budget Host Stafg on Mar 27, 2024
Thanks for positive review Hope to see you soon will work on missed spots Thanks

8/10 Good

Austin

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
The room was clean and everything went great. The rooms are outdated and have old furniture and is old timey. Which isnt bad just an observation. The area around the motel is ok. But the gas station next door is sketchy. The lot and building is old and dingy looking upon first observation, but the staff were fine just skoke alot. The rooms were clean, and the beds are comfortable. Showers work well also.
Stayed 1 night in Mar 2024
Response from Budget Host staff on Mar 18, 2024
Thanks for the positive feedback Store next door is fully stocked with basic needs and is open 24hrs for connivence See you back soon

8/10 Good

Harvey

It’s an older hotel nothing fancy, but it was very clean and I was very satisfied. I’ve stayed in a lot of hotels across the country and paid three times that price for not half that much. It was a good deal. I would not bother me to stay there again.
Stayed 1 night in Mar 2024
Response from Budget Host staff on Mar 8, 2024
Appreciate the positive feedback Keeps us motivated See you soon Thanks

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn't like to put an extra deposit down. I did receive it back, but it was inconvenient. They have a new owner.
Stayed 1 night in Feb 2024
Response from Budget host Staff on Mar 18, 2024
Thanks for the feedback See you soon

8/10 Good

marc, Holland Landing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but nice
Stayed 1 night in Feb 2024
Response from Budget host staff on Feb 9, 2024
Thanks for the positive review Appreciate the feedback Hope to see you back soon

10/10 Excellent

Fred

Liked: Staff & service
Staff was very friendly and helpful especially as I checked in later in the evening around 10:30, good to know for late night travellers. The room and building are older and a little tired but everything worked properly and for an overnight stay it worked out well.
Stayed 1 night in Feb 2024
Response from Budget host staff on Feb 5, 2024
Thanks for the positive review Appreciate it

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Budget Host Staff on Jan 28, 2024
Thanks for the great review See you soon

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
Check in took too long. WiFi was terrible
Stayed 1 night in Jan 2024
Response from Budget Host staff on Jan 15, 2024
Thanks will work on Wi-Fi & other issues

10/10 Excellent

DIANE, DEXTER

Traveled with partner
Liked: Cleanliness, staff & service
If you don’t mind a dated decor, this motel was clean with easy access from freeway. Perfect for a low priced room while traveling.
Stayed 1 night in Jan 2024
Response from Budget Host Staff on Jan 12, 2024
Appreciate the positive review Hope to see you soon

10/10 Excellent

Terri

Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Budget host staff on Jan 12, 2024
Thanks for the positive review See you soon

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is older (actually had a metal room key) but relatively well maintained. Biggest complaint was the WIFI connection was terrible but since we just wanted a clean safe place to stay at a relatively affordable price it really dint matter to us. Nothing fancy about it, but clean and functional.
Stayed 1 night in Dec 2023
Response from Budget host staff on Dec 30, 2023
Thanks for the positive review we will get the WiFi issue resolved Happy new year See you back soon

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Budget Host Staff on Dec 30, 2023
Appreciate the positive review

8/10 Good

Kurt

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy off and on to the express way, and a lot of dining in the area. Noisy fan in the bathroom.
Stayed 6 nights in Nov 2023
Response from Budget host staff on Dec 2, 2023
Thanks for the review appreciate the feedback

4/10 Poor

Jeffrey

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Budget host staff on Nov 20, 2023
Thanks for review appreciate the feedback

8/10 Good

Lana

Stayed 1 night in Nov 2023
Response from Budget host staff on Nov 20, 2023
Thanks for review appreciate the feedback

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Budget host Staff on Nov 3, 2023
Thanks for the positive feedback Come back & see us soon..

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff stood out for me! They were extremely friendly and helpful! Especially Kristy from frontdesk!
Stayed 2 nights in Oct 2023
Response from Budget Host Staff on Oct 23, 2023
Appreciate the positive review Keeps us motivated Hope yo see you soon

6/10 Okay

Brandon

Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Budget Host staff on Oct 21, 2023
Thanks for the feedback

8/10 Good

Ashley

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good old budget room
An aging, somewhat run down, but relatively clean place. Friendly staff. Noisy, dusty and malodorous heater, good clean shower, well worn bedspread/comforter. Comfortable bed. Questionable carpeting. Somewhat dark room. Working tv with weak battery in remote. A small amount of debris from prior guest. Good coffee in morning. Place seemed almost empty -- so very quiet. Just about right for lowest price in area.
Stayed 1 night in Oct 2023
Response from Budget Host Staff on Oct 19, 2023
Thanks for the positive review & feedback Will work on the issues

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Budget host staff on Oct 14, 2023
Thanks for the positive feedback Keeps us motivated

10/10 Excellent

Darla

Traveled with family
Liked: Cleanliness, staff & service
The room was clean and bathroom cleaner than recent Marriott stay I had. We just wanted a place to sleep and for the price it was worth it. Only 2 issues: the bed wasn't comfortable nor was it terrible, just too hard pillows were too thick (so I brought in my own pillow)
Stayed 1 night in Oct 2023
Response from Budget Host Staff on Oct 13, 2023
Appreciate the positive review keeps us motivated We will look into the issues of mattress & pillows See you back soon

4/10 Poor

Miladin

Traveled with family
Liked: Staff & service
I wanted none smoking room and gave my reservation to someone else because they beat me to the hotel. Had to choose the only room left which someone smoked in.ugh
Stayed 1 night in Oct 2023
Response from Budget Host Staff on Oct 7, 2023
We apologize about that Will certainly look into this issue

10/10 Excellent

Vickey

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff took extra steps to accomodate our requests and with a kind, courteous attitued.
Stayed 3 nights in Sep 2023
Response from Budget host staff on Oct 5, 2023
Thanks appreciate the feedback Keeps us motivated

10/10 Excellent

Margaret, North Judson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property was clean. It had all the basic items you need including a mini fridge and microwave we were not expecting. The room had everything we needed and for a value price. I have stayed in 4-5 star rooms in Chicago that were not as nice and clean as this resort was. The staff were very helpful in finding locations in London. Was skeptical as the price was much lower than the global name brand hotels I usually book. This hotel is a hidden gem in London, KY.
Stayed 1 night in Oct 2023
Response from Budget Host staff on Oct 5, 2023
Thanks appreciate the positive feedback Keeps us motivated

4/10 Poor

Sue

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Does not live up to the ratings.
At check-in I was told they did not have the room I reserved with 2 beds, and that all that was available was a room with 1 double. After considerable discussion about what alternatives were in the area, and what the charge would be, all of a sudden they found my original room. The sheets on one of the beds were covered in large stains. The condition of the hotel in general is somewhat rundown, but not terrible considering the price. I think I was mostly disappointed because the ratings online are very misleading.
Stayed 1 night in Sep 2023
Response from Budget Host Staff on Oct 4, 2023
Very sorry about the experience We will try our best to improve & take care of the issues but we had been super busy & packed Again our apologies

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was great! I would come back here again.
Stayed 1 night in Sep 2023
Response from Budget host staff on Sep 24, 2023
Thanks for the positive review Keeps us motivated

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Budget Host Staff on Sep 19, 2023
Ty for the positive review Keeps us motivated Appreciate your stay See you soon !

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Budget Host Staff on Sep 18, 2023
Appreciate the positive feedback Keeps us motivated to do better

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was so friendly.
Stayed 1 night in Sep 2023
Response from Budget Host Staff on Sep 15, 2023
Thanks for the great feedback Keeps us motivated

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
can no go wrong
staff were very helpful, a good place to stay just of the highway, 14 places to eat within walking distance.
Stayed 1 night in Sep 2023
Response from Budget Host Staff on Sep 11, 2023
Thanks appreciate the positive review Hope to see you again soon

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Budget host staff on Sep 10, 2023
Thanks for the great feedback Appreciate it

10/10 Excellent

Sammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The stay was Great , The stuff was amazing. I Highly recommend this Place to anyone 100% Satisfied
Stayed 1 night in Sep 2023
Response from Budget Host Staff on Sep 7, 2023
Thanks for the great review Appreciate it motivates us to keep up the good work

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Budget Host staff on Sep 6, 2023
Paul Appreciate the kind rating & review

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room was not cleaned or beds were not made on secondday
Stayed 2 nights in Sep 2023
Response from Budget Host Staff on Sep 7, 2023
We are very sorry about that pls bring it to our attention right away so we could resolve this problem right away Again our apologies

6/10 Okay

David

Disliked: Room comfort
It's a $50/night room
Wasn't too bad for the price. The lady who checked me in was awesome. She even saw that I called the office, and she walked down to my room to help me, as the phones weren't working. Went back to the office the next day and requested to have an additional night with a different woman, and they tried to charge me 2x the first night, even Hotels.Com was still showing the reduced rate. Felt like they were trying to take me for a ride. The room was a $50/night room, and the stay wasn't bad. But the incident the following morning left a bad taste in my mouth.
Stayed 1 night in Sep 2023
Response from Budget Host Staff on Sep 5, 2023
Respectfully Online on these websites they are promotional rates which aren’t available directly when you walk in Usually if it’s a walk in & doesn't has any online reservations they are charged normal rates

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Carpet in room needed a good cleaning!
Stayed 2 nights in Sep 2023
Response from Budget Host Staff on Sep 4, 2023
Will surely take care of it Thanks for the review appreciate it

10/10 Excellent

Tim, London

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice especially for the price, would recommend booking here.
Stayed 7 nights in Aug 2023
Response from Budget Host Staff on Sep 2, 2023
Appreciate the positive review Hope to see you soon

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Budget Host Staff on Aug 30, 2023
Thanks appreciate the positive rating

6/10 Okay

Justine

Liked: Cleanliness
It was fine for an inexpensive one night stay. Dated (which is fine as long as it’s clean, which it was)but unfortunately neither bed or pillows very comfortable at all.
Stayed 1 night in Aug 2023
Response from Budget Host Staff on Aug 30, 2023
Appreciate the feedback Hope to see you soon will work on updating the issues addressed

8/10 Good

laurine

Liked: Cleanliness, staff & service, property conditions & facilities
staff is always very nice.
Stayed 2 nights in Aug 2023
Response from Budget Host Staff on Aug 27, 2023
Ty appreciate the review We are glad to be of service

2/10 Terrible

Rudy

Stayed 1 night in Aug 2023

10/10 Excellent

Tim, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, no problems
Stayed 1 night in Aug 2023
Response from Budget Host RV on Aug 22, 2023
Thanks for a 5 star review

6/10 Okay

Sharon

Traveled with family
Liked: Staff & service
Needs updated. Room smelled musty. Staff was very nice. Was just looking for a quick stay due to an emergency.
Stayed 1 night in Aug 2023
Response from Budget host staff on Sep 15, 2023
We got they room shampooed & cleaned

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
For a quick turnover hotel by highway it was perfect , Clean rooms ,and pool with a Great restaurant next door , All the things you want when your on the road !
Stayed 1 night in Aug 2023

10/10 Excellent

Tim, London

Stayed 2 nights in Aug 2023

6/10 Okay

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I had a hard time climbing the stairs
Stayed 1 night in Aug 2023